Transcription
FIELD SERVICE SOFTWAR EM AY 2 0 1 9Powered byMethodology
CONTENTS3 Introduction5 Defining Field ServiceSoftware6 FrontRunners(Small & Enterprise Vendors)9 Runners Up16 Methodology Basics2
INTRODUCTIONThis FrontRunners analysisIn the Field Service FrontRunnersis a data-driven assessmentinfographic, the minimumidentifying products in the Fieldqualifying scores were 4.32Service software market that offerfor Usability and 4.29 for Userthe best capability and value forRecommended.small businesses. For a givenmarket, products are evaluated andgiven a score for Usability (x-axis)and User Recommended (y-axis).FrontRunners then plots 10-15products each on a Small Vendorand an Enterprise Vendor graphic,based on vendor business size, percategory.To be considered for the FieldService FrontRunners, a productneeded a minimum of 20 userreviews published within 18 monthsof the evaluation period. Productsneeded a minimum user ratingscore of 3.0 for both Usability andUser Recommended.3
IntroductionThe minimum score cutoff to be included inthe FrontRunners graphic varies by category,depending on the range of scores in each category.No product with a score less than 3.0 in eitherdimension is included in any FrontRunners graphic.For products included, the Usability and UserRecommended scores determine their positions onthe FrontRunners graphic.4
DEFINING FIELDS E RV I C E S O F T WA R EField Service software helpscontact management, inventoryorganizations obtain, track,management and/or GPS tracking.monitor and complete work orderswithin their respective field ofexpertise.Software Advice’s FrontRunnersis focused on the North AmericanField Service software market.We identify this set of corecapabilities for the Field Servicesoftware category: billing/invoicing,scheduling and dispatching,work order management andcustomer management, as wellas at least two of the following:5
FRONTRUNNERS(SMALL & ENTERPRISE VENDORS)F R O NTR U NNE RS FO R FIE LD S E RV IC E ,MAY 2 0 1 9For each individual rating in both the Usability andUser Recommended criteria, the methodologyweighs recent reviews more heavily.6
FRONTRUNNERSSCORES(SMALL VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E N DEDS CO R E1Ai Field 614.478Service 764.334.447
FRONTRUNNERSSCORES(ENTERPRISE VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E NDEDS CO R E1Housecall 34.434.308
RUNNERS UP360eBizom7 by key 7 zeworksAcowinBushelAimsioCall of ServiceAlertCaptureFastApptricity Field ServicesCargas EnergyAroFloCASHAscoraCentralBOSAsset EssentialsChase AppAsset InfinityClean CalculatorAssignarClickSoftwareAstea AllianceComarch FSMAugmented SupportComet SuiteBella FSMCommitCRMBigChangeContractor EssentialsBigWaveCoreSystems9
CorrigoeTurnsCRM by AutoVu SolutionsEvatic ServiceCRM RUNNER - Field ManagementSoftwareEworks ManagerCrossFormCSDP Service RelationshipManagementExplorer ShafersEyeOnTaskEyo EmployeeAppCuroez service managerDASH by Next Gear SolutionsFiboDataformaField Force ManagerDataScopeField Force TrackerDaviswareField NimbleDeliv AgentField Service Management by CorrigoDelta Sales AppField wellFIELDBOSSEasyFormFieldd Service SoftwareECOBPMFieldEdgeEinpixFieldGrooveElectronic Work icketFieldomobify10
undsKeeper ProFieldService360GSMtasksFieldX by Stallion Archisys LTDHappyCoFincio CMMSHCSS DispatcherFlowfinityiForm ProFLS VISITOURiFormBuilderFluixIFS Field Service ManagementFocus ERPInfor CloudSuite BusinessFootprints Mobile DataInfor Service ManagementForm.com (Suite)InfraspeakFormitizeInkling SystemsFotoNotesInspectorADEFoundation 3000Intellect BPMfreshOpsIntouch InsightFSAIntuit Field Service ManagementGenieBeltIRIS platformGeoOpiTrade by iTradeGeoPalJobLogicGeoviewer MobileJobsite MobileGoServiceProKey2Act11
KickservMobile ServiceKlipboardMobile Team ManagerKordataMobiwork SmartTrack and MWSKugadiMultiRouteLaunchcloudmyGeoTrackingLawn & Pest Assistant IIINatural InsightLess PaperNYLUSLoc8OASIS by IntelliTekLogicBox CRMOctopusProLogiMoveOdyssee ServiceManageMartOkappyMapAnythingOnePlus skOptsyMi-Corporation Mobile InspectionOracle CXMindYourService.comOracle Field ServiceMinubiaOrthincMO.S.T.PayzerMobile Field ReportPepperiMobile Forms by Device MagicPervidiMobile Resource ManagerPicture Perfect Pricing12
PlexusSerfyPoimapperService AutopilotPool Office ManagerService CentreProfitZoomService Management EnterprisePronto Xi ERPSERVICE MANAGER by BluelightProteanService Pro by MSI DataPruvanServiceBenchQXpress Scheduling rviceMaxReachOut ExecuteServiceNow Field Service ManagementReal SchedulerServicePalRenewity RMAServiceSightRigER - Boost Oilfield RentalsServiceTrackerROMA BUSINESS MANAGERServiceVelocitySalus ProServiceWarriorSAM Pro EnterpriseServiceWorksSAP HybrisServManSAWINServSuiteScheduleFlowShark Byte CRMScheduling ManagerSIGNL4Scheduling Suite by FlowXsimPRO13
SitefotosThermoGRIDSkeduloTikkitSkyBossTime & Attendance by Direct FocusSMART Software - ServiceManagement and Route YNCrewTaskaim.comTaskerTaskVizorThe HindSite SolutionThe NexTraq PlatformThe Service ProgramTODOzoneTookanTotal Office ManagerTotal mble PULSETrinetra iWayTurfHopUtility CloudVerizon NetworkfleetVisual PlanningVMS Software Solutions SuiteVonigoVSoft Mobile Workforce14
ightWintacWorkWave Route ManagerWorkflowMaxWorkWave ServiceWorkglueXOi VisionWorkMax Complete SuiteZip Solutions15
METHODOLOGYBASICSThe FrontRunners methodologyassesses and calculates ascore for products on two primarydimensions: Usability on the x-axisand User Recommended on they-axis.The Usability score is a weightedaverage of user ratings including: End-user ratings of one to fivestars on how valuable usersconsider the product to berelative to its price. End-user ratings of one to fivestars on how likely they areto recommend the product toothers.There are up to two FrontRunners End-user ratings of one to fivestars on the product’s ease of use.graphics for each market, one End-user ratings of one tofive stars on the product’sfunctionality.Vendors graphic. The Small VendorsThe User Recommended score isan overall weighted average ofscores including:Small Vendors and one Enterprisegraphic highlights qualifiers fromsmaller (by employee size) vendors,while the Enterprise Vendorsgraphic displays qualifiers for larger(by employee size) vendors.16
M ethodology BasicsMarkets are defined by a core set of functionality,and to be eligible for FrontRunners, productsmust offer that core set of functionality. Corefunctionality required is determined by ourresearch analysts, who provide coverage for andhave familiarity with products in that market.Additionally, a product must have at least 20unique user-submitted product reviews publishedwithin 18 months of the start of the analysis periodacross the three Gartner Digital Markets webproperties: softwareadvice.com, capterra.com andgetapp.com.Inclusion in the Small Vendor or EnterpriseVendor FrontRunners graphics is based on vendoremployee count. Vendors eligible for the EnterpriseVendor graphic must have more than the medianemployee count for all vendors in the market, or100 employees—whichever is greater. Vendorswhose employee counts do not meet either ofthose thresholds qualify for the Small Vendorgraphic.In the event fewer than 10 products qualify for either a SmallVendors or Enterprise Vendors FrontRunners graphic, the vendorsthat do qualify will be combined into a single graphic.117
Powered byMethodology
Intuit Field Service Management IRIS platform iTrade by iTrade JobLogic Jobsite Mobile Key2Act. 12 Kickserv Klipboard Kordata Kugadi Launchcloud Lawn & Pest Assistant III Less Paper Loc8 LogicBox CRM LogiMove ManageMart MapAnything MarginPoint Maxoptra mHelp
