Gear Up Your PBX

Transcription

Gear Up Your PBXCut Costs, Boost ProfitsWWW.3CX.COM 44 (20) 3327 2020

Gear Up Your PBXCut Costs, Boost ProfitsEvolve Your Communications With 3CX3CX is a software based PBX that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without theinflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovationand cutting-edge technology.Take your Extension AnywhereHalve your Telephone Bill and Increase Sales3CX includes clients for smartphones and Mac or Windows laptops that allow users toWith 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIPuse their office extension from anywhere, seamlessly integrated as if they were in thetrunks, WebRTC, free calling to remote extensions and offices and reducing the numberoffice. Not only are all calls to the office free of charge, but employees can leverage oneof fixed telephony lines. With the CRM integration, agents get a customer name rathersingle number and make a professional impression.than a number. Take your extension everywhere you go Save on call costs by lowering mobile & customer service number bills All calls are free of charge – slash your mobile phone bills Easily add and remove extensions – no per user license Increase productivity – work from anywhere Know who’s calling with CRM integration -increase customer satisfaction One number – Don’t give out your personal mobile number Leverage existing hardware, wiring and low cost open standard hardware

Take control of your PBXVirtualize with Hyper-V & VMWareAn Easy to Install and Manage PBXPlug and Play Configuration of Phones,Gateways & SIP TrunksEasy, Network-Wide Management ofIP Phones & SoftphonesVirtualize with Hyper V and VMware orInstall on Existing ServerPlug-in an IP Phone or Gateway to your network and 3CXWith 3CX you can manage your IP Phones from within theThe power of 3CX lies in the fact that it is entirely softwarewill automatically configure them, saving you countless3CX Management Console. Deploy new firmwares onbased. Leverage your existing servers and take full advan-hours of configuration time and removing the learningmany phones with a few mouse clicks. Guaranteed interoptage of their power and reliability, without having to addcurve. Connect a SIP trunk within minutes with pre-config-with supported IP Phones gives you peace of mind whenyet another difficult to manage “appliance” to your serverured templates for most popular SIP trunk providers,updating your phones. The 3CX clients for smartphonesroom. Get easy backup and redundancy to boot withincluding end to end support from 3CX.can easily be deployed via email, whilst software updatesHyper V or Vmware!are automatic, eliminating help desk calls. Configuration templates for supported IP Phones, SIP Trunks, Gateways Upgrade IP Phone firmwares from the 3CX Management Console Completely software based No need to figure out complex IP Phone / Gateway or SIP Trunk settings Each new IP Phone firmware is tested by 3CX to avoid interop issues Leverage existing servers Guaranteed interop and support from 3CX for end to end solution Reprovision, reboot IP phones remotely No need to add another ‘black box’ appliance to your server room Inbuilt template for easy configuration of VoIP Providers / SIP Trunks Configure advanced IP phone options from the console Easy backup and redundancy to boot with Hyper-V or Vmware

Slash your Phone BillUse SIP trunks, WebRTC & SoftphonesSlash your Telco and Travel Costs!Reduce your Phone Bill by 80%A PBX Which Doesn’t Break the BankCut Travel Costs With IntegratedWeb ConferencingTeleworkers or people working from outside the office canTraditional PBXs or indeed black box appliances are3CX’s integrated web conferencing solution saves youmake calls free of charge – saving you significant charges.difficult to scale. Add more extensions and you are hit bytravel time and money by allowing users to host web meet-Connect remote offices by using bridges and all callslicensing costs, underpowered hardware or you run out ofings and enjoy face-to-face communication wherever theybetween offices are free. International DIDs and IPports. Not so with 3CX – add extensions, lines, features atare. Attend meetings around the world with the cuttingTelephony allow customers to call you cheaply andno cost and avoid dreaded PBX replacements!edge WebRTC technology of 3CX WebMeeting. Connect remote offices with bridges and eliminate interoffice call charges No per extension licensing Eliminate expensive Web Conferencing Services Teleworkers or traveling sales people make free office calls Scale up to thousands of lines and extensions without extra hardware All 3CX users licensed free of charge Save on monthly call costs using SIP trunks No additional training is required Save on call conferencing costs Leverage WebRTC & reduce 800 number phone bills Unified Communications features at no additional cost No monthly subscription feesincrease customer satisfaction.

Unified CommunicationsPresence, Chat, Voicemail, Fax 2 EmailUnified Communications Made EasySee Presence of ColleaguesDeliver Faxes & Voicemail to InboxInstant Messaging / Text chatThe ability to view the status of other colleagues (“Pres-Inbound faxes are converted to PDF and forwarded toAllow employees to communicate together via text chat,ence”) is a great time saver avoiding unnecessary callusers via e-mail, without requiring any fax server software.without the need to rely on third party internet messagingtransfers or voice mail tags and makes managing andLikewise voicemails are converted to sound files andsystems. 3CX users can send and receive text messages viaworking with remote employees easier than ever. Needforwarded via e-mail.the 3CX Windows, Mac, iPhone and Android clients fromanywhere.some quiet time to finish a project? Customize your statusand prevent any annoying disturbances. Eliminate expensive voice mail tags Forward voicemails to inbox No need for third party messaging systems Avoid unnecessary call transfers that irritate customers Listen to voicemails without calling in Send text messages, links and more at no additional cost Visible from all 3CX clients: Mac, Windows, iOS & Android Faxes are received as PDF files in your email Available on Mac, Windows, iOS and Android

Office Without LimitsMake calls anywhere using Android, iPhone, Mac & WindowsUnparalleled Mobility with 3CX’s Leading Android and iOS VoIP ClientsAcclaimed Android and iOS VoIP ClientsUse Your Extension From AnywhereEasy to Configure and Manage3CX features native Android and iOS VoIP clients that areWith the 3CX VoIP clients for Android and iOS you can takeThe 3CX clients for Android and iOS utilise VoIP and arecontinuously updated and tested and set the standard foryour extension wherever you go. 3CX delivers the oneeasy to setup and manage. The clients can be automatical-mobile phone VoIP clients. With an inbuilt tunnel to avoidnumber concept meaning that you no longer have to gively provisioned from the 3CX Management Console, reduc-remote firewall issues, calling from over 3G or from anyout your mobile number. Set your status so youring help desk calls. Because of the inbuilt tunnel, the 3CXWifi hotspot is extremely reliable. 3CX Android and iOScolleagues can see whether or not you are available to takeclients work seamlessly across all firewalls, making themclients fully support PUSH, allowing the phone to be ona call.even more reliable. Most advanced and reliable Android & iOS VoIP clients on the market Make and receive calls from your smartphone – at no cost Remotely configurable via email, no hassle setup No additional licensing costs for softphones Set your status to available, away and out of office from your smartphone Easily setup conference calls “PUSH” notifications save mobile battery life One number concept Fully integrated, thus easy to use Inbuilt SIP tunnel/proxy resolves any remote firewall issues See the presence of your colleagues from anywhere SIP Forking – use all clients simultaneouslystandby and save battery life.

Control Your Deskphone FromYour Desktop with Inbuilt SoftphonePowerful, Easy to Use Softphones for Windows and Mac IncludedUse Inbuilt Softphone to Make andReceive CallsManage your Calls with the 3CXSwitchboardIntegrates with Office 365, Google, Outlook& Others!With 3CX’s softphones for Mac and Windows you can3CX includes a powerful switchboard function that can beLaunch calls directly from your CRM package. Inboundmanage your calls from you desktop and make and receivetailored to the way you want to view and manage yourcalls are matched to customers based on the caller ID andcalls via the office phone system from your computer,phonecalls. With 4 different views to choose from it canlogged in your CRM system. Accurate call journalling ofeven whilst out of the office. Using a headset you can evencater to any job role.inbound and outbound calls with call duration allows youto generate insightful reports on customer and agentuse a 3CX Client as a full deskphone replacement.activities. Launch calls on your IP Phone from your desktop with CTI mode No additional softphone licensing fees Drag and drop calls for quick transfer Use Office 365, Google contacts or Internal Phonebook Easy to use and manage Ideal for Call Centers – includes Wallboard and Q-Manager view Launch calls from your CRM Work seamlessly as if you were in the office and save on call costs View the presence of colleagues easily Converts cryptical Caller ID to a customer name Receptionist view allows easy management of incoming calls Detailed reports on customer and agent activities, no manual call logging

Web ConferencingClientless via WebRTC with 3CX WebMeetingIntegrated, Free Web ConferencingHassle Free Web Conferencing with WebRTCVideo Conferencing for AllAdvanced Features for UltimateCollaboration3CX harnesses Google’s revolutionary WebRTC technolo-With 3CX, companies of all sizes can now take advantage ofBeing integrated with 3CX in addition to its rich feature-setgy, which enables video and voice communications to takevideo conferencing as an advanced collaboration andand user-friendliness, 3CX WebMeeting improves employ-place through the internet browser, meaning that partici-online meeting tool. Avoid paying a monthly subscriptionees’ productivity and collaboration while its WebRTCpants will be able to seamlessly join meetings without thefee for each user and implement open standard peripher-integration and web-based functionality ensures incredi-need to download any additional software or plug-ins.al hardware for an inexpensive solution. Unlimited usersble ease of use. Participants can join without the need tomeans inefficient and unprofessional account sharing islogin anywhere and easy setup of ad hoc meetings makeseliminated.launching conferences a breeze for both participants andorganizers. Clientless Pricing based on number of participants, no per user licensing Plugin & download free web conferencing One-Click Conference Unlimited users no matter which package you choose Remote control and assistance for quick & easy troubleshooting Interoperability with VoIP and video No per month costs, just one low, yearly payment Pre-upload PowerPoint & PDFs for crisp, responsive delivery Bandwidth Management and Control Integrated with 3CX – free for up to 10 participants Easy to use polling tool for feedback

Features Comparison: Free Edition vs Commercial EditionsGeneral FeaturesPBX Edition (Free)StandardExtensionsPro/EnterpriseUnified CommunicationsPBX Edition mitedSetting Up Conference Calls Number of Simultaneous Calls Supported84 1,0244 1,024See the Presence of Your Colleagues Call Logging Receive Voice Mail via Email Receive Faxes via Email as PDF Call ReportingCall Forward on Busy or No Answer Integrated Fax Server Call Routing by DID Integrate Offices with 3CX Bridge Auto Attendant / Digital Receptionist Advanced Forwarding Rules Voicemail/ Music on Hold View Presence of Bridged PBXsCentral Phonebook Call by Name Call Queuing Call Recording Call Parking / PickupCall Transfer StandardAndroid Client iOS Client Windows Phone Client CTI Support Seamlessly Create Conference Calls Users can Configure their Own Extension Provisioning by Email Manage 3CXPhone from within the Console Includes 3CX Tunnel to Avoid NAT Problems PBX Edition (Free)StandardAutomatic Plug & Play Phone Provisioning Manage IP Phones Network Wide from Console Restart Phones Remotely Update & Manage Firmware Network Wide PBX Edition (Free)Standard Supports Popular SIP Phones Single Sip Trunk No G729 Supports SIP Trunks / GatewaysIntercom/ PagingRing Extension & Mobile SimultaneouslyExtensive Codec Support(G711, G722, GSM, Speex, ILBC, G729)Automatic Pickup on BusyCall Recordings ManagementManagement and ScalabilityPBX Edition (Free)Web-based Management Console Standard PBX Edition (Free)MWI – Message Waiting IndicatorPro/EnterpriseMobility IP Phone ManagementPro/EnterprisePro/EnterpriseAutomated Provisioning of Devices Real Time Web-based System Status Integrated Web Server Easy Backup and Restore SBC to Configure Remote Extensions Advanced Queue Strategies VMware / Hyper-V Compatibility Advanced Call Reporting Real Time Queue Statistics Queue Reports Barge In / Listen In / Whisper Connect Remote 3CX PBX Systems (Bridges)Scheduled BackupScheduled RestoreInbuilt Fail Over Functionality incl. Standby License Yes / StandbyLicence inEnterprise onlyCall Center / Contact CenterQuery Customer Name Based on Caller IDPro/Enterprise Continued on the next page

Features Comparison: Free Edition vs Commercial EditionsCall Center / Contact CenterPBX Edition (Free)StandardPro/EnterpriseWeb Conferencing (continued)PBX Edition (Free)Standard Pro/EnterpriseAbility to Use 3CXPhone API Screen SharingLink Company Directory with LDAP / ODBC Unlimited Users Sync Phonebook with Microsoft Exchange Participants Included51025Real Time Queue Monitoring Wallboard Switchboard Queue Manager View Call Recordings Search Supervisor can Log Agents In/Out Supports External Agents Callback if queue full CRM Integration / Scripting Interface SLA alerting/reporting Application IntegrationPBX Edition (Free)Standard Office 365 (address book only) TAPI Microsoft OutlookPro/EnterpriseOffice 365 Salesforce Microsoft Dynamics Microsoft Exchange 2013 / LDAP / ODBC SugarCRM Google Contacts Exact Zendesk Freshdesk act! Datev Web ConferencingPBX Edition (Free)StandardPro/EnterprisePlugin Free – WebRTC One-click conference Meeting Recording Remote Control / Assistance

rlandSouth Africa320 Decker Drive101, Finsbury PavementLandshuter Allee 8-10,Maison de la DéfenseDirezionale Modena 21, 28th October AvenueAvrora Business CenterSamsung HubSeestrasse 15Unit 10 Oxford Office ParkOffice 174, Suite 100, IrvingEC2A 1RS3rd floor12 Place de la DéfenseVia Scaglia Est, 15Block B, Engomi Business CenterSadovnicheskaya St. 82/23 Church Street, #08-00CH 63013 Bauhinia Street,75062, TexasLondonD-80637, Munich92974 Paris41126, Modena (MO)Office Suite 303, Nicosia115035, MoscowSingapore, 049483ZugHighveld, 0169 1 (469) 206 9035info@3cx.comwww.3cx.com 44 (20) 3327 2020info@3cx.co.ukwww.3cx.com 49 (89) 220 615 92info@3cx.dewww.3cx.de 33 1 84 88 51 00info@3cx.frwww.3cx.fr 39 059 735 3000info@3cx.itwww.3cx.it 357 22 444 032info@3cx.comwww.3cx.com 7 495 204 29 37info@3cx.ruwww.3cx.ru 61 (2) 8520 3570info@3cx.comwww.3cx.com 41 41 740 35 35info@3cx.comwww.3cx.com 27 (12) 686 8380info@3cx.comwww.3cx.com

3CX harnesses Google’s revolutionary WebRTC technolo-gy, which enables video and voice communications to take place through the internet browser, meaning that