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ID Card Printer – User ManualHow to Clean your PrinterTo clean your printer, simply press the “Menu” buttonand follow the on-screen instructions (also shown below).Use the right-most button () to progress theoptions below.1.2.3/4.You can also view a short video on the recommended way to clean your printer using the link to ourwebsite ng-the-rio-pro-360/23

ID Card Printer – User ManualReplacing the Cleaning Roller Remove the blue Cleaning Roller from the printer and then remove the protective paper cover.Refit the blue Cleaning Roller (with the sticky coating now exposed) back into the printer.Do not touch the blue roller after the protective cover removed.NOTE:When replacing the blue Cleaning Roller, themetal bar above will need to be removed fromthe used Roller and refitted to thereplacement.DO NOT DISCARD THIS METAL ROLLER BAR!24

ID Card Printer – User ManualUsing the Cleaning PenThe Cleaning Pen (supplied with the Cleaning Kit (3633-0053 – see page 23) is used to clean the face ofthe print head. The pen contains Isopropyl Alcohol (IPA) and is very effective at removing light grease(such as finger grease etc.) which would otherwise spoil a printed card.To use, simply run the tip of the pen across the print face several times as shown in the diagram below.Once clean, do not touch the print face!The tip of the cleaning pen can itself be cleaned using an old “used” cleaning card until the Cleaning Kithas expired25

ID Card Printer – User ManualCHOOSING THE CORRECT DYE FILMBelow is a general guide to selecting the most suitable Film for any typical application.“Scratch” film lays down a soft film on the card’s surface which can be easily removed by light scraping.Dye Film Part NumberFilm PanelLayoutPrint Capacity(Cards)Typical ImagesMZ100YMCKO/4YMCKO100 (Printing colour)Single Sided - Colour Side 1 onlyDuplex - Colour Side 1 & 2MZ250YMCKOK/4YMCKOK250 (Printing colour oneside only)Single Sided - Colour Side 1 onlyDuplex - Monochrome Side 2MZ250YMCKOKO – HF/4YMCKOKO250 Half PanelSingle Sided - Colour Side 1 onlyDuplex - Colour Side 1 & 2MZ300YMCKO/4YMCKO300 (Printing colour oneside only)Single Sided - Colour Side 1 onlyDuplex - Colour Side 1 & 2MZ450YMCKO-HALF/4YMCKO450 Half PanelSingle Sided - Colour Side 1 onlyDuplex - Colour Side 1 & 2MZ600KO/4KO600Monochrome with Overcoat1000 (Printing on oneside only).Single Sided A1000K-n (n colour)Film PanelKey:Yellow (Y)KMagenta (M)Cyan (C)Resin (K)blackOvercoat (O)clearNOTE: 300YMCKO Dye Film is generally the appropriate choice for colour printing with both single and doublesided (duplex) printers.250YMCKOK Dye Film is generally preferred for duplex models only as this is more economic when printingcolour side 1 and monochrome side 2.1000K and 600KO Dye Film is often used where cost is an important factor.26

ID Card Printer – User ManualCHOOSING THE CORRECT CARDSNot all white PVC Cards are the same. For best image quality always use high grade PVC Cards.Pure PVC Card stock or laminated PVC/Polyester Cards are available. The latter are more durable andbetter suited to heavy use and heat lamination when required. For access control and Smart Cardapplications, your supplier should provide the appropriate type for “direct to card” printing.For consistent results, stick to a single variety of good quality Cards.Card sizesCR80 (Standard) 3.375” x 2.125” (85.6 mm x 54.0 mm). (w x h)CR79 (Small) 3.303” x 2.051” (83.9 mm x 51.0 mm). (w x h)Card thicknessStandard – 0.030” (0.76 mm).Minimum – 0.020” (0.51 mm).Maximum – 0.040” (1.02 mm).Card requirements necessary for good quality prints Glossy white.Free from contamination.Free from surface irregularities.Free from burrs at Card edges.1013 pixelsPrintable area of the CardThe printable area of a standard CR80 Card issize of 1013 x 642 pixels to obtain“edge to edge” print quality.642 pixelsAvailable Card 6M9006-797E9323Premium blank white cards – CR80Blank white cards with magnetic stripe – CR80Self-adhesive blank white cards – CR80Self-adhesive blank white cards – CR80 (USA)HoloPatch blank white cards with gold seal – CR80HoloPatch blank white cards with gold seal and magnetic stripe – CR80Magicard blank rewritable cards front & PVC back27

ID Card Printer – User ManualUsing Magnetic Stripe CardsIf you have a printer fitted with the optional Magnetic Encoding module, you can print and encode the data on therear of the Card in one operation. The magnetic encoding module can encode both HiCo and LoCo magnetic stripecard specifications.When loading magnetic stripe cards, make sure the stripe is facing down on the left side of the printer (as viewedfrom the front).To encode a magnetic stripe card, please refer to your card printing application although it’s also possible directly viathe Driver Interface.Using Self Adhesive CardsThere are many types of self-adhesive cards. Thorough investigation and testing has shown that poor quality orincorrect card types will cause: Poor image quality.Card feed failures.Cutting or snapping dye film.Cards jamming during printing.We recommend only using self-adhesive cards supplied by your ID card supplier.UPGRADING TO DUO OPERATIONPrinters can be supplied in two variants: UNO (single-sided) or DUO (double-sided).Single sided printers can be upgraded to DUO functionality via an electronic update. This is available from yourprinter supplier.28

PRINTER ERROR CODESERRORREF.1234ERROR TEXT DISPLAYED ONPRINTERLID OPENOUT OF CARDSHAND FEED ERRORCARD JAMERROR DESCRIPTION1:0The lid was opened while the print engine wasperforming an operation.1:1The lid was opened at the point the printer wasabout to begin a print job.2:5While feeding a card from the hopper, it took toolong for the rear sensor to block.2:6While trying to feed a card from the hopper, it tooktoo long for the front sensor to block.3:0While hand feeding a card, it took too long for thefront sensor to block.3:1While hand feeding a card, it took too long for thehopper sensor to detect a card.4:0While moving the card forwards to the front sensorin preparation for placing it in the contactlessencoding position, it took too long for the frontsensor to block.While moving the card backwards from the frontsensor to the contactless encoding position, it tooktoo long for the front sensor to unblock.4:14:2While feeding a card from the smart encoder to theflipper, it took too long for the smart extract sensorto indicate that the card was free of the encoder.4:3While moving a card from the flipper into the smartencoder, it took too long for the smart insert sensorto trigger.3029SOLUTION BY CATEGORYClose the Lid and try again.Load the printer’s rear feed hopper to continue.Check "Hand Feed" mode.Open the printer's Lid and remove the jammedcard to continue.

ID Card Printer – User Manual4:44:74:84:9While moving the card from the flipper to thestandby position, it took too long for the mid sensorto block.While feeding a card from the hopper, and havingseen the card reach the rear sensor, it took too longfor the mid sensor to block.While feeding a card from the hopper, and havingseen the card reach the mid sensor, it took too longto clear the rear sensor by rewinding the feedmotor.While moving the card forwards to feed into theflipper, it took too long for the card's leading edgeto block the front sensor.4:13While moving the card from the front sensor to thestandby position, it took too long for the frontsensor to unblock.4:14While moving the card from the rear sensor to thestandby position, it took too long for the rear sensorto unblock.4:15While moving a card from the flipper into the smartencoder, it took too long for the smart extractsensor to trigger. This may mean that there is noencoder actually fitted.4:16While feeding a card past a sensor, and having seenthe card reach that sensor, it took too long for thesensor to unblock.30

ID Card Printer – User Manual4:17While moving the card into position for a printing orencoding operation, it took too long for thereference edge of the card to move in front of thesensor used for positioning. In the case of extendedmono prints, this means the mid sensor took toolong to block. In other cases, this means it took toolong for the rear sensor to unblock.4:18While moving the card into position for a printing orencoding operation, it took too long for thereference edge of the card to move behind thesensor used for positioning. In the case of extendedmono prints, this means the mid sensor took toolong to unblock. In other cases, this means it tooktoo long for the rear sensor to block.4:19While trying to eject the card, it took too long forthe leading edge of the card to block the frontsensor.While trying to eject the card and having seen theleading edge of the card reach the front sensor, ittook too long for the front sensor to unblock.4:204:214:224:23While moving the card from the flipper to thestandby position, and having seen the card reachthe mid sensor, it took too long for the mid sensorto unblock.While trying to feed a card from the hopper, andhaving seen the card reach the front sensor, it tooktoo long for the front sensor to unblock.While moving the card backwards to feed into theflipper, it took too long for the card to block the midsensor.31

ID Card Printer – User Manual56OUT OF FILMWRONG FILM TYPE4:24While moving the card from the mid sensor to thestandby position, it took too long for the mid sensorto unblock.5:0While moving a dye panel edge from the dye sensorto the printhead, it took too long for the tachowheel to move the required amount. The film hasprobably either run out or snapped.5:1While advancing to the next dye panel, it too longfor the next panel boundary to be detected.5:2It took too many attempts for the printer to find aparticular panel of dye film (possibly because thedye sensor needs calibration).5:3A valid dye film RFID tag was found, but no physicalribbon could be detected while trying to take up thefilm slack.5:4A valid dye film RFID tag was found, but there wereno shots remaining.5:5After printing a card, the printer was unable todecrement the number of remaining prints on thedye film RFID tag.5:6While advancing the dye film, the printer detectedthe end-of-film marker.Check dye film.5:7While moving the dye film, too great a time elapsedbetween tacho sensor counts. The film has probablyeither run out or snapped.Check dye film.5:8While trying to take up the film slack, no tachopulses were observed within a reasonable amountof time.6:0The fitted dye film had an invalid RFID tag. Eitherthe tag was not programmed correctly or there is a32Check dye film is fitted and not expired. Also checkthe Film is not torn.Try a new dye film.

ID Card Printer – User Manualproblem with the RFID tag reader.78REMOVE FILMCAM ERROR6:1A dye film ribbon was detected, but a valid dye filmRFID tag could not be found. This printer is notconfigured to permit tagless film.6:2The fitted dye film does not have the right regioncode for this printer. Try another roll of film.6:3The fitted dye film does not have the right dealercode for this printer. Try another roll of film.6:4The fitted dye film does not have the right projectcode for this printer. Try another roll of film.6:5The fitted dye film does not have the right gradecode for this printer. Try another roll of film.7:0The printer detected film was loaded when trying tocalibrate dye LEDs and dye motor.7:1The printer detected film was loaded when trying tocarry out a soak test.7:2The printer detected film was loaded when trying tocarry out the cleaning routine.8:0While moving the printhead cam to the closedposition, it took too long to detect the trailing edgeof the cam pulley flag.8:1While initialising the cam, it took too long to detectthe leading edge of the cam pulley flag.33

ID Card Printer – User Manual910FLIP ERRORINVALID FILE8:2While initialising the cam and having detected theleading edge of the cam pulley flag, it took too longto detect the trailing edge of the flag.8:3While moving the printhead cam to the openposition, it took too long to detect the leading edgeof the cam pulley flag.9:0While initialising the flipper, it took too long todetect the start of the blocked region of the flange.9:1While initialising the flipper and having detected thestart of the blocked region of the flange, it took toolong to detect the start of the unblocked region (thestart of the slot).9:2While moving the card backwards to feed into theflipper and having seen the card arrive at the midsensor, it took too long for the mid sensor tounblock.10:0The printer received a print job. The side numberspecified for one of the sides of the image data wasinvalid. This probably means the print job file wascorrupt.10:1The printer received a print job. The formatspecified for the image payload was not supported.If updating the firmware does not fix this, it may bethat the print job file is corrupt.10:2The printer received a print job containing magne

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