Avaya EC500 Extension To Cellular Reference Guide

Transcription

Avaya Extension to Cellular User GuideAvaya Aura Communication ManagerRelease 6.2210-100-700Issue 15July 2012

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ContentsChapter 1: Extension to Cellular overview. 8Related resources. 9Documentation. 9Avaya Mentor videos. 9Training. 10Support. 11Warranty. 11Chapter 2: Extension to Cellular administration. 12User access codes. 12Self Administration Feature access code. 13Basic SAFE administration. 13Enhanced SAFE administration. 16Using Enhanced SAFE on a touchtone telephone. 17Using Enhanced SAFE on your cell phone. 17Using Enhanced SAFE on any deskphone. 18Using Enhanced SAFE on any telephone in the external network that has consolepermissions. 19Using Enhanced SAFE on any deskphone that has console permissions. 20Using Enhanced SAFE on your deskphone that has console permissions. 21Using touchtone telephone or your cell phone to remove a cell phone number mapping. 22Using any deskphone to remove a cell phone number mapping. 23Using any deskphone with console permissions to remove a cell phone number mapping. 23Using an FNE to access a Communication Manager feature. 24Extension to Cellular activation and deactivation. 24Enable or disable Extension to Cellular using a feature button on your office deskphone. 25Using an access number on your deskphone. 26Using FAC on your deskphone. 27Using FAC on an internal extension that is not your deskphone. 27Using FAC on any touchtone telephone in the external network. 28Using FNE on your cell phone. 29Using FNE on any remote touchtone phone. 29Chapter 3: Extension to Cellular Call Management. 31EC500 Call Management features. 31Confirmed Answer. 31Caller ID. 32Call waiting. 32Switch calls. 33Conditional Call Extending. 34Chapter 4: Voice mail. 46July 2012Avaya Extension to Cellular User Guide Avaya Aura Communication ManagerComments on this document? infodev@avaya.com4

ContentsCorporate voice mail system. 46Extension to Cellular and your corporate voice mail system. 46Cellular Voice Mail Avoidance. 47Notify Me under Unified Messenger for Microsoft Exchange. 48Chapter 5: Extension to Cellular security and timer. 49Extension to Cellular timer. 49Engaging the timer when Extension to Cellular is enabled. 49Engaging the timer when Extension to Cellular is disabled. 50Shutting down the Extension to Cellular timer manually. 50Station security code. 50Changing the station security code from your deskphone network. 51Changing the station security code from any remote touchtone phone. 52Exclusion. 53Activating the Exclusion feature using a feature button on your deskphone. 53Activating the Exclusion feature using an FNE from your cell phone. 53Deactivating the Exclusion feature using a feature button on your deskphone. 54Deactivating the Exclusion feature using an FNE from your cell phone. 54Chapter 6: Extension to Cellular troubleshooting. 55Calls in progress lost. 55Continuing an in progress call. 55Calls to EC500-enabled cell phone not working over SIP trunk groups. 55EC500 not working on cell phone when out of country. 56Operating EC500-enabled cell phone globally. 56FACs not working on EC500. 56Using non-EC500 FACs. 56Call drops when answered at a cell phone. 56Avoiding dropped calls. 57Hear a dial tone when answering calls. 57Answering call when the Confirm Answer feature is enabled. 57Caller ID of the calling party not displayed on cell phone. 57Checking with your service provider. 57Calls not received on EC500-enabled cell phone. 58Checking if calls are forwarded to voice mail. 58Turning cell phone on or recharging battery. 58Cancelling the Send All Calls feature. 58Activating your cell phone. 59Directing unanswered calls to your corporate voice mail system. 59Enabling the Conditional Call Extend feature. 59Voice mail messages are not going to correct voice mail system. 59Checking if the Send All Calls feature is active. 59Disabling EC500 to avoid unanswered calls going to voice mail. 60Unable to access EC500 cell phone call on deskphone. 60Disabling the exclusion feature. 60July 2012Avaya Extension to Cellular User Guide Avaya Aura Communication ManagerComments on this document? infodev@avaya.com5

ContentsChapter 7: Extension to Cellular pocket reference card. 61Appendix A: Feature Name Extensions. 63Feature Name Extensions. 63Active Appearance Call Select FNE. 63Using Active Appearance Call Select FNE on your cell phone. 63Automatic Call Back FNE. 64Automatic Call Back Cancel FNE. 64Using Automatic Call Back Cancel FNE. 64Call Forwarding All Calls FNE. 65Using Call Forwarding All Calls FNE on your cell phone. 65Using Call Forward Busy/Don’t Answer FNE. 65Call Forwarding Deactivation FNE. 66Using Call Forwarding Deactivation FNE on your cell phone. 66Call Park FNE. 66Using Call Park FNE on your cell phone. 66Call Unpark FNE. 67Using Call Unpark FNE on your cell phone. 67Call Pickup Group FNE. 67Using Call Pickup Group FNE on your cell phone. 67Call Pickup Directed FNE. 67Using Call Pickup Directed FNE on your cell phone. 68Call Pickup Extended Group FNE. 68Using Call Pickup Extended Group FNE on your cell phone. 68Calling Party Number Block FNE. 69Using Calling Party Number Block FNE on your cell phone. 69Calling Party Number Unblock FNE. 69Using Call Party Number Unblock FNE on your cell phone. 69Conditional Call Extend Enable FNE. 70Using Conditional Call Extend Enable FNE on your cell phone. 70Conditional Call Extend Disable FNE. 70Using Conditional Call Extend Disable FNE on your cell phone or on off-pbx telephone. 70Conference on Answer FNE. 71Using Conference on Answer FNE on your cell phone. 71Conference Complete FNE. 71Using Conference Complete FNE on your cell phone. 71Drop FNE. 72Using Drop FNE on your cell phone. 72Exclusion FNE. 72Using Exclusion FNE on your cell phone. 72Held Appearance Select FNE. 73Using Held Appearance Select FNE on your cell phone. 73Idle Appearance Select FNE. 73Using Idle Appearance Select FNE on your cell phone. 73July 2012Avaya Extension to Cellular User Guide Avaya Aura Communication ManagerComments on this document? infodev@avaya.com6

ContentsOff-PBX Call Enable FNE. 74Using Off-PBX Call Enable FNE on an off-premises phone. 74Off-PBX Call Disable FNE. 74Using Off-PBX Call Disable FNE on an off-premises telephone. 74Last Number Dialed FNE. 74Using Last Number Dialed FNE on your cell phone. 74Malicious Call Trace FNE. 75Using MCT FNE on your cell phone. 75Deactivating MCT on your cell phone. 75Priority Call FNE. 76Using Priority Call FNE on your cell phone. 76Recall FNE. 76Send All Calls enable FNE. 76Using Send All Calls enable FNE on your cell phone. 76Send All Calls disable FNE. 77Using Send All Calls disable FNE on your cell phone. 77Transfer Complete FNE. 77Using Transfer Complete FNE to transfer held calls. 77Transfer on Hang Up FNE. 78Using Transfer on Hang Up FNE on your cell phone. 78Transfer to Voice Mail FNE. 78Using Transfer to Voice Mail FNE on your cell phone. 78Whisper Page Activation FNE. 79Using Whisper Page Activation FNE on your cell phone. 79July 2012Avaya Extension to Cellular User Guide Avaya Aura Communication ManagerComments on this document? infode

work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on its hardware and Software ("Product(s)"). Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for .