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www.avaya.com/learningTechnical Training Courses Updates For April 2020This page provides a summary of the latest updates for Avaya Learning training courses.Click on the links in the table below to access the specific courses in Avaya Learning.Please make sure that you are Logged into Avaya Learning in order to see the courses’ descriptions.WBT Web-based TrainingVILT Virtual Instructor-led TrainingAvaya OneCloud CoursesCourse NameCourseCodeDuration &FormatNew/UpdatedUsing Conversation Center for Avaya OneCloud IX Contact Center24251W.5 Hour WBTNewUsing Conversation Center for Avaya OneCloud IX Contact Centerfor Supervisors24241W.5 Hour WBTNewAvaya Cloud Office Technical Introduction64110W.75 Hour WBTNewUsing and Administering Avaya Spaces 21511W1 Hour WBTNewAdministering Avaya OneCloud ReadyNow Customer Portal On-Line Test60081W60081T1.5 Hour WBT75 Hour WBTNewCourseCodeDuration &FormatNew/UpdatedAdministering Avaya Control Manger R9 (3 parts)70911W5 Hours WBTUpdate 9.0Administering Advanced Avaya Contact Center Select22720WHours WBTNewIntegrating the Common Service Platform71060W1 Hour WBTNewIntegrating POM with Avaya Oceana71610W1.5 Hour WBTNewIntegrating Avaya IX Workspaces with Avaya Aura Call Center Elite71070W1.5 Hour WBTUpdate 9.0Using Avaya IX Workspaces for Elite - AgentsUsing Avaya IX Workspaces for Elite – Supervisors24120W24140W.5 Hour WBT.5 Hour WBTUpdated 3.7for AgentsAvaya IX Contact Center CoursesCourse NameFor Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningUsing Avaya Oceana Workspaces for AgentsUsing Avaya Oceana Workspaces for Supervisors24020W24040W1.0 Hour WBTUpdated 3.7Integrating Avaya Connectors with Avaya Control Manager77940W1.5 Hour WBTUpdate 9.0Administrating Avaya Oceana Basics24320W2 Hours WBTUpgrading to Avaya Analytics 3.721460W1.5 Hour WBTNewAdministering Avaya Oceana R3 Omnichannel24300V32 Hours ViLTUpdated 3.7Technical Delta for Avaya Oceana 3.7 and Avaya Analytics 3.7 & 4.021480W1.5 Hour WBTNewAvaya Control Manager Basics21900W2.0 Hour WBTNewUpgrading to Avaya Control Manager R9.077950W1.5 Hour WBTNewIntegrating Avaya Oceana Core and Workspaces74150W40 Hours ViLTUpdated 3.7Supporting Avaya Oceana Solution74550V24 Hours ViLTUpdated 3.7Administering Avaya Analytics for Avaya Oceana 24310W3.5 Hour WBTUpdatedAdministering Avaya Mobile Experience Web Portal21350W2 Hours WBTUpdate (2.0)Using Avaya Workforce Optimization Select for AgentsUsing Avaya Workforce Optimization Select for Supervisors20750W20760W1 Hours WBT2.75 Hrs WBTUpdate (5.2.3)Administering Avaya Workforce Optimization Select R520840W4 Hours WBTNewIntegrating and Supporting Avaya Workspaces for Avaya Aura Contact Center and Avaya Contact Center Select70230W4 Hours WBTNewTechnical Delta for Avaya Workforce Optimization Select R5.2.321340W1.5 Hour WBTNewIntegrating Avaya Workforce Optimization SelectSupport Avaya Workforce Optimization Select77550V77650V24 Hours ViLTUpdate (5.2.3)Creating Self Service Apps with Avaya Aura Orchestration Designer25100V40 Hours ViLTUpdateUsing Avaya Call Management System to Customize Reports21270W2 Hours WBTNewUsing Avaya Workspaces with AACC & ACCS for Agents24330W0.5 Hour WBTNewIntegrating POM with Avaya Workspace for CC Elite70280W2 Hours WBTNewAdministering Call Management System for Center Operations R1921240W3 Hours WBTNewAdministering Call Management System Supervisor and Agent BasicsR1921260W3 Hours WBTNewLAST MONTHS UPDATESFor Help or for any questions – please call one of the Global Support NumbersUpdated 3.7
www.avaya.com/learningAdministrating Avaya Contact Center Select Basics R7.1 Part 1 & 222710W3 Hours WBTNewSupporting and Implementing Avaya Contact Center Select R7.177600V24 Hours ViLTUpdated 7.1Supporting Avaya Aura Contact Center70220V24 Hours ViLTUpdated 7.1Using Avaya Workspaces for Elite with Proactive Outreach manager– Agents24350W0.5 Hour WBTNewTechnical Delta for Avaya Aura Contact Center and Avaya ContactCenter Select R 7.121150W1 Hour WBTNewTechnical Delta for Call Management System21280W1.5 Hour WBTNewUpgrading and Supporting Avaya Control Manager R8 for Enterprise70950W3 Hour WBTUpdated 8.1Technical Delta for Avaya Control Manager R8.121170W1.5 Hour WBTNewAdministering Avaya Aura Call Center Elite20320W4 Hours WBTUpdateAdministering Avaya Proactive Outreach Manager20930W3.5 Hours WBTNewSupporting Avaya Oceana Solution74550V3 Days vILTUpdateSupporting Avaya Aura Call Center Elite MultichannelImplementing Avaya Aura Call Center Elite Multichannel74700W73700W2 Hours WBT3.5 Hours WBTNew (WBTfrom ILT)Configuring Avaya Control Manager for EnterpriseUpgrading and Supporting Avaya Control Manager for Enterprise7094W7095W3 Hrs WBT3 Hrs WBTNewAvaya IX Workplace (UC) CoursesCourse NameCourseCodeDuration &FormatUpdated/NewAdministering the Avaya Session Border Controller forEnterprise- SIP Trunk Incl, Remote Worker (new)20660W/60660W3 Hours WBTUpdateCreating Avaya Breeze Workflows using Engagement Designer20250W1.5 Hour WBTNewProgramming Avaya Breeze Platform Snap-ins using Java SDK20240W1.5 Hour WBTNewAvaya Session Border Controller for Enterprise R8.1 TechnicalTraining Delta20600W1.5 Hour WBTNewLAST MONTHS UPDATESFor Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningMaintaining Avaya Vantage R2.260062W.5 Hour WBTNewUsing the Avaya IX Workplace (Equinox) Client20390W2 Hours WBTUpdate/RebrandSupporting Avaya Aura Communications Applications72300V40 Hours ViLTUpdateAvaya Solutions Platform 4200 Series Release 4.1 Technical TrainingDelta21211W2 Hours WBTNewIntegrating Avaya Aura Communications Applications (8.1)71300V40 Hours ViLTUpdateIntegrating and Supporting Avaya IX Messaging R1071800W.5 Hour WBTNewSupporting Avaya Equinox Solution with Avaya Aura CollaborationApplications72400V40 Hours ViLTUpdatedInstalling and Administering Avaya Vantage (Vantage 2.2)60061W2 Hours WBTUpdatedSupporting Avaya Aura Core Components72200V40 Hours ViLTUpdatedIntroducing Avaya Device Adapter R820970W3 Hours WBTUpdateIntegrating Equinox Solution with Avaya Aura CollaborationApplications71400V40 Hours ViLTUpdatedAvaya Aura Release 8.1 Technical Training Delta21360W2 hours WBTNewIntegrating Avaya Aura Core Components Release 871200V40 Hours ViLTUpdatedAvaya GSS Troubleshooting and Engagement Methodology72220W2 hoursNewSIP Auto Provisioning for J100 Phones70260W.5 Hours WBTNewIP Office Platform Release 11.0.4 Technical Training Delta20821W1.5 Hours WBTNewInstalling and Managing 3rd Party Security Certificates in AvayaAura20940W3 Hours WBTNewMigrating and Upgrading to Avaya Aura 8.020120V32 Hours ViLTUpdatedAvaya Session Border Controller for Midmarket SolutionsIntegration and Support70080W.5 Hour WBTNewImplementing Avaya Converged Platform 4200 Series R4.075930V24 Hours ViLTUpdateSupporting Avaya Converged Platform 4200 Series R4.076930V24 Hours ViLTUpdateAvaya Converged Platform Release 4.0 Technical TrainingDelta21210W1 Hour WBTNewAdministering for Avaya Cloud Unified Communications20730W1 Hours WBTNewUsing Self Administration for Avaya Cloud UnifiedCommunications20740W1 Hours WBTNewFor Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningAvaya Team Engagement Solutions APDS On Line Test3171T1.5 Hours WBTUpdateAvaya Global Support Services Troubleshooting andEngagement Methodology72220W2 Hours WBTNewUsing Avaya Equinox Client on Avaya IP Office20720W1 Hours WBTNewFree/Complementary Training for Customers/Partners from Avaya Learning:CodeFormatAvaya Oceana Fundamentals - Updated21160W.5 Hour WBTFundamentals for Avaya Cloud Solutions - Updated60011W10 min WBTFundamentals for Avaya Unified Communications-Updated60021W10 min WBTFundamentals for Avaya Contact Center Solutions-Updated60031W10 min WBTDevice fundamentals60050W6 Min WBTAvaya Cloud Fundamentals60010W.15 Min WBTAvaya UC Fundamentals60020W.15 Min WBTAvaya Contact Center Fundamentals60030W.15 Min WBTAvaya Workforce Optimization Select Fundamentals25160W.5 Hour WBTSession Border Controller for Enterprise Fundamentals26160W.5 Hour WBT24160W.5 Hour WBT2216W0.5 Hour WBTNameAvaya Aura Call Center Elite FundamentalsAvaya Equinox FundamentalsFor Help or for any questions – please call one of the Global Support Numbers
Integrating Avaya IX Workspaces with Avaya Aura Call Center Elite 71070W 1.5 Hour WBT Update 9.0 Using Avaya IX Workspaces for Elite - Agents . Using Avaya Workforce Optimization Select for Agents Using Avaya Workforce Optimization Select for Supervisors 20750W . Using Avaya Call Management System to Customize Reports 21270W 2 Hours .
