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SOLUTIONS BRIEFMasergy CustomerPortalComprehensive real-time analytics and service control for network,UCaaS, and security enhanced with AIOpsAnalyze, manage, and optimize yourcompany’s digital environmentEveryone who manages a network wants a “single pane of glass” adminportal. A holistic view of every endpoint on the corporate network, allenterprise applications in both the cloud and on-prem, usage stats from theCentralize globalmanagement fornetworking andsecurityUnified Communications as a Service (UCaaS) system—and do all of thatwhile enabling the ability to manage, secure, and optimize their networkenvironments in real-time.Reduce supportcalls/costs with AIMasergy delivers that single pane of glass with our customer portal. Masergyembedded a layer of real-time analytics and service control features directlyinto our global software-defined network. Combined with our proprietaryVisualize end-to-endapp performanceartificial intelligence technology, the Masergy customer portal provides aholistic view and orchestration of our clients’ global SD-WAN endpoints, voiceand video stats for Masergy UCaaS deployments, and security alerts for everysite and user.The powerful administration features in the Masergy customer portal adaptsto the role of the user. Create customizable dashboards based on the needsof an IT administrator, a network architect, or CIO with instant control andreporting at your fingertips. With Masergy’s AI-enhanced customer portal,you get comprehensive self-service features around visibility and servicecontrol to optimize your digital business.UNIFIED MANAGEMENT htsAI-poweredoptimization24/7 supportCLOUDCOMMSCopyright 2022 Masergy. All rights reserved. Updated April 5, 2022.masergy.com
Get maximum insights with on-demand service controlsImagine not having to toggle between multipledashboards to determine if your application isperforming, your network is secure, or your bandwidth isoptimized. Masergy gives you one management portalfor end-to-end visibility and control. Our ability to providedeep analytics with real-time orchestration over all yourSD-WAN and UCaaS services comes from our uniquelayer of technology embedded directly into our globalsoftware-defined network.Delivering AI-enhanced analytics for SD-WANdeployments, cloud applications, UCaaS, andcybersecurity from the Masergy customer portal providesthe unified view IT professionals need to make datadriven decisions. No matter where you’re working—from an office, at home, or on the go—the Masergycustomer portal with AIOps provides unmatched agilityto administer your corporate WAN from any desktop ormobile device. As long as you can get to the internet,Masergy ensures you’ll have a secure portal to manageyour IT infrastructure in the digital age.Masergy AIOps enhances IT agilityEmbedded into the software-defined fabric of our global network, Masergy AIOps is the industry’s first AI-basednetwork intelligence service. Masergy AIOps will transform network management and application performance as weknow it today.We build AIOps into our customer portal as a standardfeature of any Masergy managed networking solution.Think of Masergy AIOps as your company’s dedicatedvirtual network engineer—a trusted advisor working24/7 to proactively optimize your global network.Masergy AIOps analyzes how the network, applicationperformance, and security are impacted by differentevents including various configurations. And thanksto our twenty years of network usage data fed into ourproprietary machine learning algorithms, Masergy AIOpscan find and detect network anomalies faster than anyhuman network engineer.Masergy AIOps is a game changer for enterprise IT and isyour path to a truly autonomous corporate network.Copyright 2022 Masergy. All rights reserved. Updated April 5, 2022.masergy.com
AIOps use casesDetect conflicting IP addressconfigurations and suggest immediatefixes with just one clickPredict network performance andsuggest optimizations based onpreconfigured threshold templates orcustomize to your business needsAnalyze most-used enterprise cloud appsto isolate potential issues then suggestnetwork policies based on propensityTrack the real-time quality of experienceratings (QoE) for apps per site at a glancefrom a customizable dashboardCopyright 2022 Masergy. All rights reserved. Updated April 5, 2022.masergy.com
Customize dashboards for any roleThe analytics needed by an IT manager are much different than what’sneeded by a network architect, cybersecurity professional, or CIO. By default,the Masergy customer portal dashboard provides a scannable view of typicallyused networking stats, but you can create multiple dashboard views based onthe job role of the authorized user of the portal.Design separatedashboards per user roleAdd/remove widgets froma constantly growing list ofdozens for network, UC, andsecurityInfinite combination ofwidget layoutsKeep informed with push notificationsModern offices are wherever you choose to work. Whether you work at a deskin an operations center or on the couch at home with your laptop, Masergyanalytics and service controls are always available. Set up alerts triggered by awide range of activities on your network. The Masergy portal uses our AIOps todeliver instant notifications via email or text.Copyright 2022 Masergy. All rights reserved. Updated April 5, 2022.masergy.com
Why MasergyRecognized as the pioneer in software-defined networking, Masergy enables unrivaled application performance acrossthe network and the cloud with SD-WAN, UCaaS, CCaaS, and Managed Security solutions.6 yearpioneeringsoftware-definednetworking.Visionary in Gartner Magic Quadrantfor Network Services, Global Innovative, secureglobal platform70 Unrivaled Embedded cloudsolutions ceconsistent Net Promoter Scores99%customer retention rate1400 enterprise customers across102 countries“The value of Masergy’s AIOps stemsfrom its ability to evaluate bandwidthusage patterns, identify anomalies,and predict outages all within a fullymanaged SD-WAN or SASE service.It’s unique because it’s native tothe network and security platform,offering prediction and propensityfeatures.”Zeus KerravalaFounder and Principal Analyst, ZK ResearchTransform with Certainty TMFollow us!Copyright 2022 Masergy. All rights reserved. Updated April 5, 2022.Contact Usmasergy.com
Visionary in Gartner Magic Quadrant for Network Services, Global consistent Net Promoter Scores customer retention rate enterprise customers across 102 countries "The value of Masergy's AIOps stems from its ability to evaluate bandwidth usage patterns, identify anomalies, and predict outages all within a fully managed SD-WAN or SASE service.
