Transcription
Plantronics AudioSolutions forEnterprise SoftphonesSEAMLESS CONNECTIVITY FOR ENTERPRISE COMMUNICATIONS
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESContentsA sound solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Huawei. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Transforming the way we communicate. . . . . . . . . . . . . . . . . 4IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Quick reference guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Interactive Intelligence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218x8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Alcatel-Lucent Enterprise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Avaya. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9NEC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Broadsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Nortel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25CISCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11RingCentral. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26CounterPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12SAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Deutsche Telekom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13ShoreTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Swyx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29ESNA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Unify. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Five9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Other supported softphones (audio and RCC) . . . . . . . . . . . 31Fuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Other supported softphones (audio only). . . . . . . . . . . 32 – 35Genesys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2018 Plantronics, Inc. AudioIQ, Blackwire, Calisto, Plantronics, Savi, Simply Smarter Communications, SoundGuard, Voyager Legend, and WindSmart are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and Plantronics Manager Pro are trademarksof Plantronics, Inc. Bluetooth trademarks are owned by Bluetooth SIG Inc., any use by Plantronics is under license. Mac is a trademark of Apple Inc. registered in the US and other countries. All other trademarks are the property of their respective owners. 3.18 130170
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESA Sound SolutionDevices and software for integrated enterprise communicationsNew mobility, new edgeThe business world no longer is tethered to the desk.We work while we’re on the move, and we need betterinformation, faster — wherever we are. As a result,Plantronics has partnered with leading softphoneproviders and software developers to create solutionsthat give people the freedom to work hands-free. It isour mission to create smarter communications thatenable people to do their best work.This brochure outlines how our products enable mobilityand boost efficiency, and it provides a guide to hardwareto-softphone compatibility by model.Take calls here, end them there—with remote call controlThe remote call control (RCC) function on Plantronicsdevices enables users to start and end calls, with the touchof a button on their headset. And controls such as volumeand mute eliminate the need to use the softphone interfaceto control calls. With our wireless headsets, you can enjoythe remote call control functionality from up to 350* feetaway from your desk. Bottom line? Newfound efficiencyand flexibility— from virtually anywhere.Enabling remote call control and moreOur devices are designed to enrich the way we work.They offer more than just freedom from your PC;they can be integrated with how your organizationconducts business. Plug-n-Play: In most applications, Plantronics built-indrivers enable users to have basic RCC functionality,right out of the box. For these standard functions,there’s no further installation required — just plug itin and go Plantronics Hub: Plantronics Hub for Windows/Macsoftware enables end-users to customize their RCCfunctions. It also works in conjunction with PlantronicsManager and Plantronics Manager Pro to allow ITto standardize RCC functions across a team or theentire organization Plantronics Manager Pro: Plantronics Manager Prois a web-based service that gives IT managerseasy-to-use tools to configure settings and updateaudio device software and firmware for end-usersacross the enterprise. Plantronics Manager Proleverages a cloud-based architecture and offersreporting tools that provide new insights into yourcommunications environment*Not all features are supported on all audio devices.BY WORKING WITH LEADING SOFTPHONE PLATFORMS AND A RANGE OF OPERATINGSYSTEMS, PLANTRONICS ENSURES COMPATIBILITY AND A QUALITY CONNECTION.3
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESTransforming the Way We CommunicateOur devices can connect to applications and detectinformation about a user’s mobility, identity, and presenceto enable deeper, richer, and more secure communication.Customize and manage your experience withPlantronics SaaS solutionsPlantronics provides a portfolio of SaaS solutions thatenable a high level of customization and insights for allmajor softphones. As the “translator” between Plantronicsaudio devices and leading softphones and UC softphoneclients, Plantronics Hub for Windows/Mac can enable endusers to customize personal features.Smart sensor technologyWhat if you could answer calls without having topress a button? Plantronics smart sensor technologyenables you to answer a call simply by putting on theheadset. In mobile applications, your headset “knows”when it’s not being worn and lets you answer the callon your smartphone without having to toggle. It is thistechnology, working in conjunction with software thatenables Plantronics headsets to detect and act uponcontext-based information.Voyager 5200 UCWith Plantronics Manager Pro, IT teams can access—andact on—valuable insights, virtually right away. With easyto-use tools for monitoring, managing, and maintainingyour headset environment, staff can meet complianceregulations, track assets and deploy firmware updates,improve conversation quality, debug problems remotely,identify usage patterns, and monitor acoustic events.Plantronics Manager Pro enables IT teams to deliver abetter user experience, all while saving timeand resources.TECHNOLOGY THAT MAKES ENTERPRISE COMMUNICATIONS SEAMLESS, INTUITIVE, AND EFFICIENT.4
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESQUICK REFERENCE GUIDEWith a focus on clear, consistent, and reliable voice collaboration, Plantronics is dedicated to partnering with enterprises to provide superioraudio devices for Unified Communications (UC) deployments. The Plantronics UC portfolio offers a broad range of solutions for diverseworking styles, with high-quality audio and world-class technical support.Blackwire 300 SeriesBlackwire 435Blackwire 500 SeriesBlackwire 700 SeriesCalisto 240Calisto 600 SeriesConnects toPC via USB1 smartphone/tablet via3.5mm (C315/325)PC via USB1PC via USB1PC via USB mobile phone/tabletvia Bluetooth (710/720); up to 10hours talk time (C710/720)PC via USBPC mobile phone/tablet (P620)Recommended forUsers transitioning to PC telephonyUsers requiring a portable PCheadsetUsers with extensive PCcommunicationUsers with extensive PC audioand some mobile phonecommunicationsPC/Mac telephony userstransitioning to UCUsers on the go to transformany workspace into a conferenceroomWearing style/usageMonaural, stereoStereo/mono convertibleMonaural, stereoMonaural (C710), stereo (C720/C725)HandsetWireless speakerphone (P620);Corded speakerphone (P610)Roaming rangeN/AN/AN/AUp to 33 feet (mobile) (C710/C720)N/AUp to 33 feet (P620); corded(P610)Wireless frequencyN/AN/AN/ABluetooth v2.1 EDR (C710/C720)N/ABluetooth v2.1 EDR (P620)Audio performanceImmersive audio (C320/325), DynamicEQ: wideband (voice), hi-fi stereo(C320/325 only); echo cancellationDynamic EQ: wideband (voice),hi-fi stereo; echo cancellationDynamic EQ: wideband (voice),hi-fi stereo (C520 only); echocancellationImmersive audio (C720 /725),Dynamic EQ: wideband (voice),hi-fi stereo (C720/725), A2DP(C710/720), active noise cancelingtechnology (C725)Wideband, echo cancellation,full duplex speakerphonePC wideband, echo cancellation,A2DP (P620)Hearing protectionSoundGuardSoundGuardSoundGuardSoundGuard DIGITAL for PC(C710/720); SoundGuard (C725)SoundGuardN/AMicrophonenoise lingNoise-cancelingNoise-cancelingNoise reduction withbi-directional auto switchingmicrophones (P620);omni-directional mic (P610)Call controlCall answer/end, mute,volume /-Call answer/end, mute,volume /-Call answer/end, mute,volume /-Call answer/end, mute, volume /-Call answer/end, mute,volume /-, dial padCall answer/end, mute, volume /-Talk time3N/AN/AN/AUp to 10 hours talk time (mobile)(C710/C720)N/AUp to 7 hours (P620)Limited warranty2 years2 years2 years2 years1 year2 yearsModel numberC310 (monaural, foam ear cushions);C315 (monaural, 3.5 mm, leatherette/foldable ear cushions); C320 (stereo,foam ear cushions); C325 (stereo,3.5 mm, leatherette/foldable earcushions)C435C510 (monaural)C520 (stereo)C710 (monaural, PC Mobile)C720 (stereo, PC Mobile)C725 (stereo, PC ANC)P240P610 (PC)P620 (PC mobile)YesYesContextual intelligence/smart sensors1. Add desk phone connectivity when used with MDA200.2. Features adaptive power, which optimizes for range and talk time to save battery life and maximize density.3. Performance dependent on battery and may vary by device.4. Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 445/745.Available as an accessory with Savi 740/440.5. The Calisto 835 connects to PC mobile phone home landline.5
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESQUICK REFERENCE GUIDE (CONT.)With a focus on clear, consistent, and reliable voice collaboration, Plantronics is dedicated to partnering with enterprises to provide superioraudio devices for Unified Communications (UC) deployments. The Plantronics UC portfolio offers a broad range of solutions for diverseworking styles, with high-quality audio and world-class technical support.Savi 400 SeriesSavi 700 SeriesVoyager 3200 UC/Voyager 5200 UCVoyager Focus UC/Voyager 8200 UCDA70/DA80Connects toPC1Desk phone PC mobile phonePC mobile phone1PC mobile phone/tabletPCRecommended forUsers with PC communication in office oron the goOffice workers with mixed desk phone,mobile, and PC communicationMobile professionals who use PC audioand mobile phone communications;now with smart sensor technologyUsers with extensive PC/Mac andsmartphone/tablet communicationsin noisy environments; featuringActive Noise Canceling and smartsensor technologyUSB audio processor for analogheadsets.Ideal for telephone-intensive users,including formal customer care centersand help desks with Plantronics QDequipped analog headsetsWearing style/usageLightweight convertible: over-the-ear,over-the-head, behind-the-head options;Over-the-ear; Over-the-head (monauralor binaural)Lightweight convertible: over-the-ear,over-the-head, behind-the-head options;Over-the-ear; Over-the-head (monauralor binaural)Over-the-ear (B235); in-the-ear (B255)Over-the-head (stereo)N/ARoaming rangeUp to 300 feet2Up to 350 feet2Up to 33 feetUp to 98 feet5N/AWireless frequencyDECT 6.0DECT 6.0, Bluetooth v2.1Bluetooth v3.0 EDR (B235);Bluetooth v4.0 (B255)Bluetooth v4.1N/AAudio performancePC widebandPC desk phone widebandPC wideband, echo cancellation, A2DPActive noise-canceling technology,Immersive Audio, wideband (voice),hi-fi stereo, A2DP, DSPWideband, anti-startle, enhancednoise-canceling and echomanagementHearing protectionSoundGuard DIGITAL, SoundGuard (W430)SoundGuard DIGITAL, SoundGuard(W730)SoundGuardSoundGuard DIGITALSoundGuard DIGITALMicrophonenoise reductionNoise-cancelingNoise-canceling3 mics offer dynamic noise reduction,WindSmart technology3 mics offer dynamic noise reductionN/ACall controlCall answer/end/flash, mute, volume /-Call answer/end/flash, mute, volume /-Call answer/end, mute, volume /-Call answer/end, mute, volume /-Call answer/end, mute, volume /(DA80)Talk time3Unlimited (W445)4; Up to 7 hours(W440)4; up to 6 hours (W430); up to 9hours (W420, W410)Unlimited (W745)4; up to 7 hours (W740)4;up to 6 hours (W730); up to 9 hours(W720, W710)Up to 7 hours; up to 21 with chargingcase (B235); Up to 6 hours; up to 16with charging case (B255)Up to 12 hoursN/ALimited warranty1 year1 year1 year1 year2 yearsModel numberW445 (convertible deluxe charging kit)W440 (convertible)W430 (over-the-ear)W420 (over-the-head, binaural)W410 (over-the-head, monaural)W745 (convertible deluxe charging kit)W740 (convertible)W730 (over-the-ear)W720 ( over-the-head, binaural)W710 (over-the-head, monaural)B235 (over-the-ear)B255 (in-the-ear)B825DA70DA80 (call controls)YesYesYesSmart Sensors1. Add desk phone connectivity when used with MDA200.2. Features adaptive power, which optimizes for range and talk time to save battery life and maximize density.3. Performance dependent on battery and may vary by device.4. Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 445/745.Available as an accessory with Savi 740/440.5. Features adaptive power, which optimizes for range and talk time tosave battery life and maximize density.6
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESCOMPATIBILITY GUIDE FOR8x8Virtual OfficeDesktop v3.8 Plantronics works closely and partners with the industry’s leading softphone providers to ensure integration and compatibility with ourUnified Communications (UC) products. Plantronics products optimized for UC offer remote call control (RCC)—call answer/end, mute,volume control, and in certain products, flashing capabilities—right from the headset, with many of the softphones listed in this guide.And because we offer headsets for every employee work style, your IT staff does not need to worry about integrating and troubleshootinga complex mix of endpoints and headsets from different vendors. This guide will walk you through all the levels of softphone support weoffer with our UC audio solutions.Blackwire 300SeriesBlackwire 435Blackwire 500SeriesBlackwire 700SeriesPlug and playPlug and playPlug and playPlug and playCalisto 240/Clarity 340Compatible as anaudio deviceCalisto 600SeriesPlug and playSavi 400SeriesPlug and playSavi 700SeriesPlug and playVoyager3200 UC/Voyager5200 UCPlug and playVoyagerFocus UC/Voyager8200 UCDA70/DA80Plug and playPlug and play1. Plug and play includes audio and remote call control.2. Compatible as an audio device—may not support call answer/end, mute or volume /- controls. 2018 Plantronics, Inc. AudioIQ, Blackwire, Calisto, Plantronics, Savi, Simply Smarter Communications, SoundGuard, Voyager Legend, and WindSmart are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and Plantronics Manager Pro are trademarksof Plantronics, Inc. Bluetooth trademarks are owned by Bluetooth SIG Inc., any use by Plantronics is under license. Mac is a trademark of Apple Inc. registered in the US and other countries. All other trademarks are the property of their respective owners. 3.18 1301707
PLANTRONICS AUDIO SOLUTIONS FOR ENTERPRISE SOFTPHONESCOMPATIBILITY GUIDE FORAlcatel-Lucent EnterprisePlantronics works closely and partners with the industry’s leading softphone providers to ensure integration and compatibility with ourUnified Communications (UC) products. Plantronics products optimized for UC offer remote call control (RCC)—call answer/end, mute,volume control, and in certain products, flashing capabilities—right from the headset, with many of the softphones listed in this guide.And because we offer headsets for every employee work style, your IT staff does not need to worry about integrating and troubleshootinga complex mix of endpoints and headsets from different vendors. This guide will walk you through all the levels of softphone support weoffer with our UC audio solutions.Blackwire 300SeriesBlackwire 435Blackwire 500SeriesBlackwire 700SeriesPPPPCompatible as anaudio deviceOpenTouchConversation forPC v2.2Plantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredOpenTouchConnection forPC v2.0 and 2.1Plug and playPlug and playPlug and playIP Desktop for PCsince v11.0.60Plantronics HubrequiredPlantronics HubrequiredPIMphony for PCsince v6.4.2340Plug and playPlug and playRainbow desktopclient for Windowssince v1.19.5Calisto 240/Clarity 340Calisto 600SeriesSavi 400SeriesSavi 700SeriesVoyager3200 UC/Voyager5200 UCPPPPPPCompatible as anaudio devicePlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlug and playCompatible as anaudio devicePlug and playPlug and playPlug and playPlug and playPlug and playPlug and playPlantronics HubrequiredPlantronics HubrequiredCompatible as anaudio devicePlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlantronics HubrequiredPlug and playPlug and playCompatible as anaudio deviceCompatible as anaudio devicePlug and playPlug and playPlug and playPlug and playPlug and playVoyagerFocus UC/Voyager8200 UCDA70/DA801. Plug and play includes audio and remote call control.2. Plantronics Hub for Windows—Plantronics enterprise software platform that enables remote call control. Plantronics Hub for Windows supports Windows Vista (32-bit/64-bit), Windows 7 (32-bit/64-bit), and Windows 8 (Desktop mode).3. Compatible as an audio device—may not support call answer/end, mute or volume /- controls.For remote call control with Plantronics Hub, visit plantronics.com/us/support/software-downloads.com 201
to-softphone compatibility by model . Take calls here, end them there—with remote call control The remote call control (RCC) function on Plantronics devices enables users to start and end calls, with the touch of a button on their headset . And controls such as volume and mute eliminate the need to use th
