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»VISIT US ONLINE @ DSNEWS.COMSPECIAL ADVERTORIAL SECTIONTHE BEST INPROPERTYPRESERVATIONProperty preservation specialists work tirelessly to help prevevntblight, mitigate risk, and maintain property values. With their fingerson the pulse of compliance and a keen sense of the market, theseexperts and organizations are on the front lines and in the trenchesevery single day.Over the next few pages, you’ll find profiles of the industry’s topfirms in the property preservation space. Find out what sets themapart, the secrets to their success, and what’s on their agenda forthe coming year.4545
PrALTISOURCE FIELD SERVICESProperty Preservation GuidProperty Preservation GuideSPECIAL ADVERTORIAL SECTION CORPORATE DETAILS: 1000 Abernathy Road N.E., Suite 200, Atlanta, GA 30328 877.806.7586Altisource.com/fieldservicesCOMPANY DESCRIPTIONAltisource Field Services helps loan servicers,investors, and government institutions manage theirproperties more effectively, maintain asset values, andguard against risk through comprehensive propertypreservation, inspection, and repair. Its technologystreamlines ordering, monitors property conditionupdates, provides detailed reporting, and includesadditional features to monitor timelines, accuracy, andquality.COMPANY HISTORYKEY PERSONNELJohn A. VellaChief Revenue OfficerJim VacaAltisource was founded in 2009 and is a leader inproviding services and technology for the mortgageand real estate industries. Altisource performs over onemillion repair orders annually and more than 1.6 millionproperty inspections* per year. It has experiencedsteady growth by providing the highest-quality servicesand innovative solutions to its clients.REGULATORY COMPLIANCE»» Altisource offers field servicesnationwide, including the Districtof Columbia, Puerto Rico, Guam,and the U.S. Virgin Islands.Altisource has extensive experience with various client,regulatory, agency, investor, and local requirements,including Fannie Mae, Freddie Mac, FHA/HUD, VA,and USDA. Altisource maintains rigorous controls,comprehensive reporting, independent vendormanagement, and incorporation of a robust law andcompliance infrastructure. It is also backed by thefinancial strength of a well-capitalized, publicly tradedcompany that continually invests in products, people,and technology.CONTACT INFORMATIONBUSINESS LINES, PRODUCTS, AND SERVICESSVP, Field ServicesNUMBER OF EMPLOYEES: 386GEOGRAPHICAL SCOPE:Jim Vaca770.612.7044Jim.Vaca@Altisource.comInspection Services»» Exterior and interior inspections»» Property condition reports»» Disaster and weather-event emergency inspections»» Quality control inspections»» Customized inspection services»» Insurance loss draft inspectionsPreservation and Specialty Services»» Seasonal services»» Recurring maintenance»» Repairs with cost-estimate validation»» Property registrations»» Utilities management»» Code-compliance management»» Marketability solutions»» HOA management»» Signage installations and other specialty servicesCommunity Engagement ServicesAltisource maintains relationships with homeownerassociations, national and local nonprofit organizations,neighborhood groups, and other communitystakeholders to help protect your assets and reputationand sustain vibrant, thriving neighborhoods.46Technology SolutionsAltisource utilizes its technology platforms and leadingintegrations from both a technology and operationalstandpoint to more effectively manage properties andhelp drive savings and additional value for clients.KEY FEATURES AND BENEFITSScale and ExperienceBenefit from a field services company with national scaleand scope with local market presence and expertise.Altisource Field Services is led by a team of seasonedindustry professionals with an understanding of theunique challenges servicers face as well as a dedicatedrelationship management team that fully supportsclient needs. Altisource’s Regional Field ServicesManagement (RFSM) team consists of experienced, fulltime employees located strategically across the countryserving as the local expert and a direct point of contactin the communities they serve.DiversityAltisource maintains a vendor network rich in diversitywith nearly one-third of spend attributable to minority-,women-, LGBTQ-, veteran-, or disabled-owned vendors.Its commitment is reinforced by an active role in industrygroups to increase opportunities for diverse suppliers tothe industry.Altisource AcademyAltisource leverages Altisource Academy, a mobileenabled, interactive learning management andperformance tracking system to help vendors staycompliant and provide the highest-quality services.The industry-leading platform includes how-to guides,modules, and process and regulatory updates asneeded to keep vendors informed.WHAT MAKES ALTISOURCE DIFFERENT?Altisource asset management solutions offer a full suiteof tech-enabled, end-to-end real estate managementservices based on client needs with seamlessintegration of field services, Equator , CWCOT, auctionservices, REO sales, Hubzu , and renovation services.Its cross-functional teams have vast experience workingin tandem to effectively manage client requirements andoptimize portfolios.* Transaction volume April 2018–March 2019
»VISIT US ONLINE @ DSNEWS.COMropertyPreservationGuideBROOKSTONE MANAGEMENTdeProperty Preservation GuideSPECIAL ADVERTORIAL SECTIONCORPORATE DETAILS: 483 Oak Glen Road, Howell, NJ 07731 732.534.7192sales@brookstonemanagement.com BrookstoneManagement.comKEY PERSONNELSam IngberCEOAbraham GoodmanCOOZachary WongCIOKerry MedelDirector of Client RelationsNUMBER OF COMPANY EMPLOYEES:200 BUSINESS LINES, PRODUCTS, ANDSERVICES»» inspections»» preservation»» evictions»» REO initial services»» code violation management»» hazard insurance claim repairs»» FHA and REO repairs»» utility support services»» reoccurring servicesADDED VALUEWe source to the end provider—wemake sure that the vendor that wesource is doing the work correctlyand in a timely manner. We ensurethat only the correct vendor for thejob is used.COMPANY DESCRIPTION: Brookstone Management is aleader in the mortgage field industry for preserving andmaintaining occupied, vacant, preforeclosure, and REOassets nationwide. Brookstone will always remain trueto its fundamental mission of delivering the maximumquality of service for its clients to achieve the greatestreturn on their assets while limiting their exposure.Brookstone Management is widely versed with shiftinggovernment, investor, client, and insurer guidelines,and proactively creates and implements solutions, aswell as best practices to surpass industry standards.Brookstone Management is committed to upholdingand delivering the highest-quality service to its clients,while working in partnership to upkeep their values andpreserve and protect their securable interests.Brookstone Management is headquartered in NewJersey with offices throughout the country.COMPANY HISTORY: Brookstone was founded in2005 to address the need for a one-stop shop forpreserving and maintaining properties. Foundedby industry leaders, with over 40 years’ combinedexperience in the rehab and construction industry,Brookstone quickly grew from its humble beginningsin New Jersey to have a nationwide footprint. Privatelyowned, Brookstone possesses the flexibility and thebusiness acumen to quickly align services with clientexpectations in all relevant areas and lines of business.REGULATORY COMPLIANCE: Brookstone monitorschanges in regulations through multiple sources, andmaintains compliance with municipal code changesand state regulations, as well as federal regulations.Brookstone has a dedicated compliance team toaddress any pending and future changes.Brookstone works closely with clients to developboth internal and external policies and proceduresto address the quickly shifting regulatory landscape.Brookstone also ensures that its vendor network isadequately informed about changes to the regulatorylandscape.Brookstone employees have years of industryexperience. Brookstone assigns dedicated workteams for specific clients to ensure that the client isalways working with a team that understands theirexpectations.Brookstone maintains and delivers the highestquality of service by utilizing a combination of Field QCand in-office QA to review and inspect work. Reviewsare proactively communicated with the vendors toensure that quality of work exceeds client expectations.Additionally, Brookstone internally audits work ordersto ensure that all service-level expectations are met orexceeded.COMPETITIVE ADVANTAGE: Brookstone’s missionstatement is to deliver the maximum quality of servicefor its clients to achieve the greatest return on theirassets while limiting its clients’ exposure. The companydoes that by ensuring the highest-quality vendornetwork and by constantly inspecting all performedwork quality. Brookstone end sources to the actualprovider doing the work to ensure the right vendorprovides the correct service.Brookstone prides itself on its honesty andtransparency. Brookstone is proactive on workingwith our clients to ensure that quality always meets orexceeds their needs. Brookstone actively invests inemployees and clients to anticipate client needs.KEYS TO SUCCESS:»» Taking a no-property-left-behind approach»» Ensuring proper quality inspections»» In-house Quality Assurance teams»» Fully transparent, real-time data reporting withdashboards»» Dedicated client-specific work teams»» Working close with Aspen Grove to ensure that allaspects of the workflow are tracked and reported,end-to-end»» Mobile-app solution that allows real-time updates,including pictures and inspection resultsKEY FEATURES AND BENEFITS: BrookstoneManagement prides itself on its end-to-end sourcingof vendors. Sourcing starts from ensuring the mostcompetent vendor network, making sure that the rightperson with the right experience is doing the job everytime. Because Brookstone sources directly to thevendor who will be completing the actual work, you areensured that we are monitoring every aspect of theirwork.Brookstone uses state-of-the art technology tomake sure that all the work is performed exactly asspecified.47
PrFIRST FREEDOM PRESERVATIONProperty Preservation GuidCORPORATE DETAILS: 7 Church Lane, Suite 22, Baltimore, MD 21208 443.393.0222Info@FFPreservation.com FFPreservation.com Operating in MD, NJ, PA, DE, DS, and VACOMPANY DESCRIPTION: First Freedom Preservation(FFP) is a property renovation and preservation companythat manages and services bank-owned, HUD, and realestate-owned (REO) properties. FFP offers custom REOservices including renovations, upgrades, repairs, andregular maintenance to restore homes to a marketablecondition for maximum ROI.COMPANY HISTORY: “Do it right the first time” is FirstKEY PERSONNELAl FreedmanCEONoah GanzCOOAnne SimenowitzDirector, HR and Vendor ManagementSTAFFING»» 45-plus employeesBUSINESS LINES, SERVICES, ANDPRODUCTS»» Custom REO Renovations andMarketability Upgrades»» Custom REO Repairs»» Custom REO Preservation»» Ongoing Property Maintenance»» Tenant-Occupied REO Services»» Inspection and Code Compliance“First FreedomPreservation has a wellorganized staff thathandles bidding and repairsin a very professionalmanner. I would definitelyrecommend their servicesto any bank or assetmanagement company.”—Gladwin D’Costa,Broker, Maryland REO Realty48Freedom’s core value. When Al Freedman foundedthe company in 2008, he instilled this core value intoevery element of the process. The more lenders,banks, and brokers First Freedom worked with, themore the company realized that the biggest servicethey provided their clients was the ability to sell customREO properties faster and for more money. Today, FirstFreedom’s fundamental values are quality, collaboration,and timeliness. First Freedom contractors are licensed,full-time employees with a wide range of skills for homerepairs and renovations. They also work with the bestservice providers to ensure that customers’ customREO projects are completed on-time and on-budget bytrusted professionals.COMPETITIVE ADVANTAGE: First Freedom Preservationprovides a high-end custom REO solution to lenders,banks, and brokers who are spending too much timemanaging and restoring properties. FFP uses a thoroughon-site inspection and bidding process that gets itright the first time to eliminate surprises and minimizethe need for costly change orders in the future. Theycommunicate 24/7 with ongoing progress updates andstatus reports for each custom REO property, includingdaily onsite photos to monitor progress and providepeace of mind. They provide access to a state-of-the-artonline portal to track spending and project deadlinesand employ in-house, licensed, full-time contractors witha wide range of skills for home repairs and renovations.FFP’s reputation for reliability, solid workmanship,professionalism, and a supreme attention to detailsets their work apart from other vendors. It’s critical todeliver quality results that any REO Servicer providesrecommendations based on condition and marketability,rather than being an order-taker. FFP handles all REOprojects as leaders and innovators, so clients can relaxand concentrate on selling more properties.ADDED VALUE: By providing quality, collaborative, on-time, one-stop custom REO construction, renovation,and preservation services, FFP makes lenders’ andbrokers’ lives easier. They help their clients save timeand money. They get their properties sold faster, at ahigher market price, with the least amount of exposure.KEYS TO SUCCESS: The company is dedicated toserving its clients with professionalism, integrity, andquality. Its business success is built on accessibility,respect, commitment, and partnership with its clients.Its culture of quality and time management is solidlyanchored in the structure of the organization. FFPhas worked tirelessly to cultivate an environment thatinspires the highest level of accountability and respectfrom its employees. It encourages regular and opencommunication with clients to build on success by sellingcompleted REO properties and further establishing itscommitment to maintaining neighborhoods.AWARDS, ACCOLADES, AND MILESTONES: In 2018 and2017, Inc. 5000 recognized First Freedom Preservationas one of the “superheroes of the U.S. economy.” Theyrated FFP among “America’s fastest growing privatecompanies wielding powers like strategy, service, andinnovation.” This honor reflected FFP’s dedication toproviding excellent customer service and integratingnew innovations as it grows. FFP’s customers are itsbest testament to its unique, one-stop, high-quality,collaborative services.CUSTOM REO BY FIRST FREEDOM PRESERVATIONFirst Freedom Preservation is dedicated to providingexceptional quality work through communication,thoughtful planning, custom design, and thorough,complete bids.»» Thorough Bids Their team takes the time to accuratelyassess every property before submitting a bid to preventchange orders and surprises down the line.»» Thoughtful Planning They consider the quality ofthe home, the market, and the potential for profit whenmaking design suggestions that are best for each asset.»» Custom Design Every project is unique, and they takethe time to make recommendations that complimenteach property rather than repeating what’s easiest.»» Quality Work You shouldn’t have to guess the status ofyour ongoing projects. FFP will communicate status withpictures throughout the process.»» Consistent Communication High-quality work,delivered on time and on budget. And if somethingdoes go awry, they will guarantee to have a manageron site in one business day.
»VISIT US ONLINE @ DSNEWS.COMropertyPreservationGuideFIVE BROTHERSdeProperty Preservation GuideSPECIAL ADVERTORIAL SECTIONCORPORATE DETAILS: 12220 E. 13 Mile Road, Suite 100, Warren, MI 48093 855.552.8020 or 586.772.7600info@fiveonline.com FiveBRMS.comCOMPANY DESCRIPTION: A certified Women’s BusinessEnterprise, Five Brothers provides regulatory-compliantasset-management solutions helping mortgageservicers nationwide save time, eliminate errors, andincrease efficiency. The company utilizes nationwidefield services, experience-based partnering, advancedtechnology, and knowledgeable customer serviceprofessionals to empower clients to maximize assetpreservation while reducing costs, streamliningoperations, and optimizing borrower relationships.COMPANY HISTORY: Five Brothers was founded 50KEY PERSONNELJoe BadaCEONickalene BadalamentiKalasPresidentAngela Badalamenti-MillerChief Client RelationsTom KalasChief Legal Counsel and ComplianceJoseph MillerCOOSTAFFING:Employees: Approximately 300Field Services Team: 4,000 GEOGRAPHICAL SCOPEFive Brothers operates in all 50 states,as well as in Puerto Rico and the U.S.Virgin Islands.BUSINESS LINES, SERVICES, ANDPRODUCTS:»»»»»»»»»»»»»»nationwide field servicesproperty preservationinspectionsproperty registrationmunicipal code compliancehazard claims managementvaluations—BPOs andappraisals»» REO management anddispositionyears ago, growing from a small local company into amajor nationwide firm, becoming a recognized leaderin the design and delivery of innovative, regulatorycompliant asset-management solutions. Five Brothershas consistently demonstrated the ability to meet thespecialized needs of residential mortgage servicers forsafe, sound, and secure asset management.Services include property preservation, inspections,property registration, hazard-claims management,and valuation and REO management, as well as assetdisposition services, specialized support services,and advanced mortgage-technology solutions thatstreamline and simplify asset-management processes.In 1995, Five Brothers developed the industry’s firstweb-based workflow-management system, FiveOnline ,which today serves as a portal to a large array ofadvanced technology solutions for mortgage servicers.COMPLIANCE, CONVEYANCE, AND COMMUNITY: FiveBrothers is a dynamic, agile national organizationdelivering asset-management services that meet theneeds of timely conveyance, verifiable compliance,and improved neighborhoods and communities.Conveyance or disposition is executed with bothspeed and precision carried out by expert field serviceprofessionals under formal compliance processes andprocedures that cover every service category and everyservice event. Five Brothers’ advanced technologytools enable the company to quickly adapt to changingfederal, state, local, and investor/insurer complianceregulations. The result is minimized conveyance time,maximized asset value, and preserved and thrivingcommunities across the country.KEY FEATURES AND BENEFITS:Advanced Technology: Driven by ongoing technicalinnovation, Five Brothers has emerged as a one-stopsource for turnkey asset-management solutionsthat help mortgage servicers succeed in a rapidlyevolving and highly competitive business environment.FiveOnline, the company’s web-based workflowmanagement system, remains the industry benchmarkfor convenient, secure 24/7 online access to allinspection and property-preservation information,as well as fast and efficient ordering, tracking, andmanagement of asset-preservation services. FiveLive,the company’s mobile field service-management app,automates virtually every step of the work-order processin real-time, delivering significant gains in order speed,quality, transparent communication, and compliance.Collaborative Partnership: A culture of hands-onpartnering enables Five Brothers to deliver regulatorycompliant asset-management solutions strategicallyaligned to each client’s business needs and operatinggoals. A nationwide team of experienced contractors,inspectors, and brokers enjoys a well-earned reputationfor completing client orders accurately, on time andwithin budget. In addition, Five Brothers’ results-drivencustomer service personnel, like their field servicecounterparts, provide the individual attention thatdefines the Five Brothers service experience.KEYS TO SUCCESS:Multifaceted,
property inspections* per year. It has experienced . comprehensive reporting, independent vendor management, and incorporation of a robust la
