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DS NEWS PresentsTHE BEST INPROPERTYPRESERVATIONProperty preservation specialists work tirelessly to help prevent blight, mitigaterisk, and maintain property values. With their fingers on the pulse of complianceand a keen sense of the market, these experts and organizations are on the frontlines and in the trenches every single day.Over the next few pages, you’ll find profiles of the industry’s top firms in theproperty preservation space. Find out what sets them apart, the secrets to theirsuccess, and what’s on their agenda for the coming year.43
Industry MVP SpotlightBest inProperty PreservationAltisource Field ServicesCORPORATE DETAILS: 1000 Abernathy Road N.E., Suite 200, Atlanta, GA 30328 877.806.7586 Altisource.com/fieldserviceCOMPANY DESCRIPTIONBUSINESS LINES, PRODUCTS, AND SERVICESAltisource Field Services helps loan servicers,investors, and government institutionsmanage their properties more effectively,maintain asset values, and guard againstrisk through comprehensive propertypreservation, inspection, and repair. Itstechnology streamlines ordering, monitorsproperty condition updates, provides detailedreporting, and includes additional features tomonitor timelines, accuracy, and quality.Inspection Services» Exterior and interior inspections» Property condition reports» Disaster and weather-event emergencyinspections» Quality control inspections» Customized inspection services» Insurance loss draft inspectionsCOMPANY HISTORYKEY PERSONNELJohn A. VellaChief Revenue OfficerLindsey PryorSenior Manager of Business Development,Field ServicesNUMBER OF EMPLOYEES:386GEOGRAPHICAL SCOPE:Altisource offers field services nationwide,including the District of Columbia, Puerto Rico,Guam, and the U.S. Virgin Islands.CONTACT INFORMATIONLindsey Pryor770.956.2303Lindsey.Pryor@altisource.com* Transaction volume July 2019–June 202044Altisource was founded in 2009 and is aleader in providing services and technologyfor the mortgage and real estate industries.Altisource performs nearly 800,000preservation orders annually and more than1.5 million property inspections annually*. Ithas experienced steady growth by providingthe highest-quality services and innovativesolutions to its clients.REGULATORY COMPLIANCEAltisource has extensive experience withvarious client, regulatory, agency, investor,and local requirements, including FannieMae, Freddie Mac, FHA/HUD, VA, and USDA.Altisource maintains rigorous controls,comprehensive reporting, independentvendor management, and incorporation of arobust law and compliance infrastructure. Itis also backed by the financial strength of awell-capitalized, publicly traded company thatcontinually invests in products, people, andtechnology.Preservation and Specialty Services» Seasonal services» Recurring maintenance» Repairs with cost-estimate validation» Property registrations» Utilities management» Code-compliance management» Marketability solutions» HOA management» Signage installations and other specialtyservicesCommunity Engagement ServicesAltisource maintains relationships withhomeowner associations, national and localnonprofit organizations, neighborhoodgroups, and other community stakeholders tohelp protect your assets and reputation andsustain vibrant, thriving neighborhoods.
Industry MVP SpotlightBest inProperty PreservationBrookstone ManagementCORPORATE DETAILS: 483 Oak Glen Road, Howell, NJ 07731 732.534.7192 sales@brookstonemanagement.com BrookstoneManagement.comlimiting their exposure. Brookstone Managementis widely versed with shifting government, investor,client, and insurer guidelines, and proactivelycreates and implements solutions, as well as bestpractices to surpass industry standards. BrookstoneManagement is committed to upholding anddelivering the highest-quality service to its clients,while working in partnership to upkeep their valuesand preserve and protect their securable interests.KEY PERSONNELSam Ingber CEOAbraham Goodman COOZachary Wong CIOKerry Medel Director of Client RelationsBrookstone Management is headquartered inNew Jersey with offices throughout the country.teams for specific clients to ensure that the client isalways working with a team that understands theirexpectations.Brookstone maintains and delivers the highestquality of service by utilizing a combination of FieldQC and in-office QA to review and inspect work.Reviews are proactively communicated with thevendors to ensure that quality of work exceedsclient expectations. Additionally, Brookstoneinternally audits work orders to ensure that allservice-level expectations are met or exceeded.COMPANY HISTORY: Brookstone was founded inCOMPETITIVE ADVANTAGE: Brookstone’s mission2005 to address the need for a one-stop shop forpreserving and maintaining properties. Foundedby industry leaders, with over 40 years’ combinedexperience in the rehab and constructionindustry, Brookstone quickly grew from its humblebeginnings in New Jersey to have a nationwidefootprint. Privately owned, Brookstone possessesthe flexibility and the business acumen to quicklyalign services with client expectations in all relevantareas and lines of business.REGULATORY COMPLIANCE: Brookstone monitorsBUSINESS LINES, PRODUCTS, AND victionsREO initial servicescode violation managementhazard insurance claim repairsFHA and REO repairsutility support servicesreoccurring servicesADDED VALUEWe source to the end provider—we make surethat the vendor that we source is doing the workcorrectly and in a timely manner. We ensure thatonly the correct vendor for the job is used.COMPANY DESCRIPTION: Brookstone Management is aleader in the mortgage field industry for preservingand maintaining occupied, vacant, preforeclosure,and REO assets nationwide. Brookstone will alwaysremain true to its fundamental mission of deliveringthe maximum quality of service for its clients toachieve the greatest return on their assets whilechanges in regulations through multiple sources,and maintains compliance with municipal codechanges and state regulations, as well as federalregulations. Brookstone has a dedicated complianceteam to address any pending and future changes.Brookstone works closely with clients to developboth internal and external policies and proceduresto address the quickly shifting regulatory landscape.Brookstone also ensures that its vendor networkis adequately informed about changes to theregulatory landscape.statement is to deliver the maximum quality ofservice for its clients to achieve the greatest returnon their assets while limiting its clients’ exposure.The company does that by ensuring the highestquality vendor network and by constantly inspectingall performed work quality. Brookstone end sourcesto the actual provider doing the work to ensure theright vendor provides the correct service.Brookstone prides itself on its honesty andtransparency. Brookstone is proactive on workingwith our clients to ensure that quality always meetsor exceeds their needs. Brookstone actively investsin employees and clients to anticipate client needs.KEYS TO SUCCESS:»»»»»»KEY FEATURES AND BENEFITS: BROOKSTONE MANAGEMENT:Brookstone prides itself on its end-to-end sourcingof vendors. Sourcing starts from ensuring the mostcompetent vendor network, making sure that theright person with the right experience is doing thejob every time. Because Brookstone sources directlyto the vendor who will be completing the actualwork, you are ensured that we are monitoring everyaspect of their work.»Taking a no-property-left-behind approachEnsuring proper quality inspectionsIn-house Quality Assurance teamsFully transparent, real-time data reportingwith dashboardsDedicated client-specific work teamsWorking close with Aspen Grove to ensurethat all aspects of the workflow aretracked and reported, end-to-endMobile-app solution that allows real-timeupdates, including pictures and inspectionresultsBrookstone uses state-of-the art technology tomake sure that all the work is performed exactly asspecified.Brookstone employees have years of industryexperience. Brookstone assigns dedicated work45
Industry MVP SpotlightBest inProperty PreservationGuardian Asset ManagementCORPORATE DETAILS: 2021 Hartel St., Levittown, PA 19057 GuardianAssetMgt.comCOMPANY DESCRIPTION: Tired of the “big-boxnationals” linear approach to conveyance orREO management?KEY PERSONNELJerry Mavellia CEODan Leader COOCONTACT:Dan Leader, COOdrl@guardianassetmgt.comTESTIMONIAL:“Guardian is a forward-thinking company that runsan efficient operation. Their team leads and projectmanagers are subject matter experts in the fieldof property preservation, repairs, and inspections.They exceed our required service-level agreementsand provide us with KPIs, which are critical toachieving the highest ROI for our clients.Guardian’s project teams communicate in aneffective manner, and their project scopes arethe most comprehensive in the industry. Theirdocumentation is detailed and is delivered in a timelyand well-constructed manner. We truly appreciatethe relationship we have with Guardian; it has helpedus to secure more Asset Management business.”—Ann Song, VP, LRESFounded in 2007, Guardian AssetManagement (GAM) provides clients with a fullycustomized and flexible solution to conveyanceand REO management.Services include: property preservation,inspection, hazard-claim services, REOmanagement and repairs, and generalcontracting services on both forward andreverse mortgages.Sectors served: government agencies,banking institutions, GSEs, mortgage servicers,asset-management companies, hedge funds,and the resort industry.Guardian’s key personnel have over 45 yearsof combined default and REO managementexperience and have been operating HUDsingle-family and Fannie Mae REO contractssince 1993. The team has managed standinginventory levels of more than 60,000 REOproperties and has helped sell and managemore than 500,000 REO properties.Guardian and its key personnel have held atop-rated quality service record for 20 years withHUD, Fannie Mae, GMAC, FDIC, GSA, Army Corpsof Engineers, and the National Park Service.COMPETITIVE ADVANTAGE:»»»»»Utilization of Aspen Grove’s iProperty , a fullytransparent property-management platformwith an integrated mobile applicationthat seamlessly integrates inspection andpreservation results in real timeDirect Vendor networkTop-notch quality-assurance programIn-house QC and vendor training ofemployeesMobile application and dispatch board withreal-time statusADDED VALUE:46»Nationwide “boots-on-the-ground” coverage»Full range of services: inspections through»»preservation servicesHOA, condo, and utility managementVacant-property registration servicesGuardian Asset Management is compliant withreporting inspection and preservation resultsin MISMO standards. This allows clients toreduce costs and have increased transparencyand accuracy regarding asset status andpreservation conditions.KEYS TO SUCCESS:»Dedicated work teams by project»Fully transparent real-time data reportingwith dashboardsAccountability with vendor- and work-teamscore-cardingVendor retention, including service bundling,routing software, field-supply discounts, andin-house field training»»Industry awards, accolades, and milestones:Guardian Asset Management has a strong trackrecord of providing services to the governmentsector, mortgage servicers, asset-managementfirms, and banking institutions.TESTIMONIAL:“Keystone has had the pleasure of partnering withGuardian Asset Management on several businessendeavors, all proving to be successful in stimulatinggrowth and exceeding client expectations. Guardian’sleadership team are dedicated industry veteransthat remain innovative in their approach to propertypreservation and maintenance. Their clear lines ofcommunication and state-of-the-art technology allow forreal-time transparency into the status and condition ofeach asset or project. Together, our firms have successfullyexecuted on its mission, addressing and ensuringcompliance with the increased regulatory requirementswithin the mortgage servicing industry.”—Ryan HennessyEVP, Keystone Asset Management, Inc.
Industry MVP SpotlightBest inProperty PreservationInnovative Field ServicesCORPORATE DETAILS: 551 North Country Road, Saint James, NY 11780 631.676.4222 BGInspect.coma positive energy across the board translated throughclear line of communication and transparency.”BUSINESS LINES, PRODUCTS, AND SERVICES»»»KEY PERSONNELBill Garrecht PresidentDave Esteves VP of InspectionsJoe Milito VP of PreservationAndrea Kennedy AVP of PreservationCaela Lakios DirectorCONTACT:Caela Lakios631.676.4222caelal@bginspect.comEND-USER CATEGORIESService ProviderCLIENT TESTIMONIAL:“Innovative Field Services is a great company to workwith as they always strive towards achieving a win-winsituation for all parties involved in the preservationand inspection world. Their consistent performance inachieving client timeline and qualitative field work hascreated a new benchmark in the preservation industrywhich is a great example and motivational factor toget inspired with. There is knowledge, respect, andpassion at all levels of personnel at Innovative FieldServices, this makes us even more exciting to work withthem for a common goal. We have always observed»»»Key features – Inspections, PropertyPreservation, Hazard Insurance Repair, REO,Code Violation AbatementDelivery platform – Web basedKey benefits – Regional concentration withhands on oversight of their vendor networkwith an extensive quality control program35,000 monthly inspections50 full time employees200-plus inspection, preservation, and rehabvendorsCOMPTETITIVE ADVANTAGE:Founded in 2002, by William Garrecht,Innovative Field Services transitioned to afull-service regional field service company in2006. At Innovative Field Services, they workclosely with their vendors to ensure they areperforming to the highest quality standard,while being as efficient as possible. Additionally,they pride themselves on the tenure of notonly their employees, but their vendors andtheir vendors’ experience within the industry.From inspectors, general contractors, insuranceadjusters to code officers; Innovative FieldServices understands the challenges in the field.At Innovative, they have the ability to establishlong standing relationships with municipalities.This has given them the opportunity to workclosely with clients and continue developing bestpractices to effectively manage their portfolios.The goal of Innovative Field Services is toprovide clients with the highest quality services.Whether they are providing a quote, performinga site inspection, or taking measures to preservea client’s property, each job is performedthoroughly and carefully. Clients rely on andutilize Innovative Field Services to ensure theirwork is being handled professionally, correctly,and on time.ADDED VALUE:As a regional field service provider, InnovativeField Services hands on approach, in everyaspect of their business, has allowed theirvendors to thrive in a competitive market.This has been achieved by providing qualitywork and timely service. At Innovative FieldServices, they understand the importance ofquality performance paired with timely workorder completion, as well as, clear and concisecommunication with vendors, municipalities,and clients. The relationships they have builtwithin the communities they service has allowedthem to be a positive voice for clients and theirportfolios. Furthermore, due to Innovative’sunderstanding of quality performance in thefield, they have built and maintained a qualitycontrol program that continues to re-enforcethe company’s hands on approach and furtherprotect their clients’ portfolios.KEYS TO SUCCESS:Innovative Field Services’ “boots on the ground”approach has proven successful from theexpectations set forth by their field vendorsand the relationships established with localmunicipalities. Through these relationships,they have been able to develop relationships tobroaden their network and expand upon theirscope of capabilities. Additionally, respecting,listening to, and understanding the challenges,as well as feedback, from field vendors, clients,and municipalities has allowed Innovative toestablish industry best practices and qualitycontrols to optimize and protect client’sportfolios.47
Industry MVP SpotlightBest inProperty PreservationNational Field RepresentativesCORPORATE DETAILS: 136 Maple Ave., Claremont, NH 03743 800.639.2151, ext. 2220 MSchagen@NFROnline.com NFROnline.comCOMPANY DESCRIPTIONCOMPETITIVE ADVANTAGENational Field Representatives (NFR) isa national, client-centric property fieldservices company providing accurate andtimely solutions for property inspection andpreservation services. Driven by a workforce ofhighly skilled employees, coupled with the bestnetwork of contractors in the field, NFR servesclients in all 50 states.From its beginnings, NFR has been drivenby four fundamental core values: accuracy,timeliness, service, and technology, and hasbeen delivering exceptional work and superiorservice. Focused on advanced technology withtough security protocols, NFR uses some of thebest technology in the market, backed by thehighest-level security and confidentiality. After31 years, NFR remains focused on and devotedto meeting the ever-changing needs of the fieldservices industry—it’s the NFR way.NFR is often acknowledged for its quality, aswell as its ability and willingness to adapt to itsclients’ processes and protocols. Clients haveshared that they feel NFR is the only companythey’ve worked with that does what they saythey will do.COMPANY HISTORYKEY PERSONNELBrad Cossingham President & CEOChris Ford VP, Florida OperationsSue Ouellette VP, Inspection ServicesChad Soppe VP, Property PreservationMargie Schagen VP, BusinessDevelopmentSTAFFING: 250 employeesGEOGRAPHIC COVERAGE: All states and territories,including remote areas.KEY FEATURES/BENEFITS»»»48NFR proudly upholds a tradition of qualityand efficiency. In fact, they are the topperformer for the largest servicers.NFROnline.com provides clients immediate,user-friendly retrieval of all results. Thisunique service reduces expenses forcustomers during regulatory audits.Bid MilestonesTM is a robust program thattracks a property preservation bid from itsinception, through the various stages, untilthe final decision (approval or denial). It is apowerful tool that provides easy identifiers ofcurrent status for NFR, the company’s clients,and the loan insurers.NFR is in its 32nd year as an industry-leadingnational field services company. NFR wasfounded in 1989 through the purchase ofthe assets of two companies with 15 yearsof prior experience, Old West Services andRepresentatives of New England. Since then,NFR has built the strongest national networkof pre-screened, pre-qualified, and trustedindependent contractors in the field servicesindustry. NFR continues to create innovative fieldservice solutions for customers ranging fromlarge mortgage servicers to community banks.NFR has grown from four employees in theback of an antique shop to a 40,000-squarefoot building in Claremont, New Hampshire;an additional office in Bradenton, Florida; andmore than 250 employees companywide. Withthe belief that face-to-face collaboration is thekey to improving efficiencies and services.BUSINESS LINES, PRODUCTS, and services»»»»»»»»»»»Property inspectionsProperty preservationVacant property registrationsViolation managementUtility managementInsurance loss draft inspectionsResident determination inspectionsNatural disaster inspectionsBusiness verification inspectionsFHA, Fannie Mae, Freddie Mac, VA, USDA,HECM, and private investment portfoliosspecial services designed to meet the uniquerequirements of reverse mortgagesKEYS TO SUCCESSNFR’s national network of qualified, trustedindependent contractors has been a strongdriving force behind our success. Theserigorously vetted contractors are the
1.5 million property inspections annually*. It has experienced steady growth by providing the highest-quality services and innovative
