WIXLIB

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILMSOW System AdministrationIT Roles and MSOW DBAServer SupportDesktop SupportNetwork/Security SupportBusiness Analyst/Super UserPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILDatabase Administrator Backup and Maintenance Plan based onbusiness needs Monitor disk space/size of data and logfiles Database Login access for CrystalReports Run schema update scripts (if necessary)Server Support Microsoft UpdatesMonitor disk spaceNetwork access to shared foldersRecovery Setting of Installed ServicesPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILMicrosoft Security Updates Note these local users in the MS Bulletin– ASPNET– IUSR servername– IWAM servernameThe Crystal Enterprise Rebooting the Web Server– Central Management Server: The Recovery Tab Rebooting the Database Server– Verify the service is startedPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILThe Crystal Enterprise Business Objects Central ConfigurationManager– Verify all servers are running– Verify all servers are enabledThe Crystal Enterprise Disk space and temporary report instances– Setting Limits in the Administrator Launch PadPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILDesktop Support Workstation Settings for IE and AdobeCrystal Reports DesignerMorrisey Forms EditorMSO to MSOW Privileges MaintenanceAccess to MSOW MSOW Users ListAD/Domain Windows GroupDatabase Access?MSONet and Port SettingsPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILBusiness Analyst Super User roleMSOW System ConfigurationUsers ListHelp Desk contactBest Practices Scheduled Database BackupsMonitor size of log filesReindex/Resequence the DatabaseDisk space monitoringMSOW Access ProcessAny questions? Contact Morrisey!Presented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

“MSOW System Administration”Presented byJames MorrisMorrisey Associates, Inc., Chicago ILMorrisey Resources MSOW Help Desk MSOW Customer Website– Documentation– Support Ticket Tracking MSOW User ForumPresented at the Fifteenth Morrisey User Group MeetingAugust 18-20, 2010Chicago Marriott Downtown Magnificent MileChicago, Illinois

InternetMorrisey Servers for Web CrawlsMorrisey FTP serversVerisign Certificate Server (for SSL)Verification SourcesAdvocate Health CareMSOW ConfigurationAugust 2010Medicalstaff.advocatehealth.comPhysician ApplicationHP Proliant DL360 G5FirewallAdvocate DMZ NetworkFirewallFirewallUsers (multiple sites):Medical Staff OfficesCredentials Verification OfficeProvider Relations OfficesAdvocate Internal NetworkAdvocate SANEMC Clariion CX4XXXX5041DatabaseHP Proliant DL380 G5XXXX5042RightFax andBusiness ObjectsHP Proliant DL360 G5XXXX5043XXXX5044XXXX2225MSOWMSOWTest MSOWApplicationApplicationApplication(Load Balanced)(Load Balanced)HP Proliant DL360 G3HP Proliant DL360 G5 HP Proliant DL360 G5

Credentials Verification Office205 W. Touhy, Suite 126Park Ridge, Illinois 60068Telephone: (847) 698-5210MSOW/Apogee Access RequestAssociate Requesting Access:Associate Location Name:Associate Department:Associate Position:Associate Phone Number:Associate Network Sign on Name: (LastName FirstName(for advocatehospital or corporate users)(First Name.Last Name(for AMG and APP)Associate Access Request Date:Manager Name:Date:C:\Documents and Settings\Haugen Eric\Desktop\MSOW Access Request Form 03-31-2010.doc

Credentials Verification Office205 W. Touhy, Suite 126Park Ridge, Illinois 60068Telephone: (847) 698-5210CVO OFFICE USE ONLYAssociate Requesting Access:Access Approved By:Date:Date:Entered in MSOW/Apogee By:APOGEE:Programs: INCHMCLGHTRINPHOCrylstal FileACMCECULGHBMCGSAMSSHCondGSHPTRINDreyIMMCView DisciplineDeleted from MSOW By:Date:C:\Documents and Settings\Haugen Eric\Desktop\MSOW Access Request Form 03-31-2010.doc

Morrisey Associates, Inc., Chicago IL Presented at the Fifteenth Morrisey User Group Meeting August 18-20, 2010 Chicago Marriott Downtown Magnificent Mile Chicago, Illinois MSOW System Administration IT Roles and MSOW DBA Server Support Desktop Support Network/Security Support Business Analyst/Super UserFile Size: 269KBPage Count: 10