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INSTRUCTION GUIDEVoice MailJust press * 9 8 from your home phone to get your messages.

starthereIMPORTANTYou must set up your mailboxbefore callers can leavemessages for you.Standard GreetingOur Standard Greeting says:“At the tone, please record yourmessage to [your mailbox’sname or your phone number].”Why three ways tocheck messages?Quick and easy, *98 is forwhen you’re at home. The othertwo ways work anywhere, athome or away.(*98 message retrieval may not beavailable in all areas.)Set up your voice mailbox first From your home phone, press *98 or call your Retrieval NumberYour retrieval number is shown on the welcome letter you received in this package.Voice prompts will guide you through these steps: Create your own PasswordIt can be any number 4 to 15 digits long. Record a name to identify your MailboxFor instance, “Smith Residence” or “Jason & Kathy.” Choose a Greeting:1 Standard Greeting with phone number2 Standard Greeting with name3 Record your own Personal Greeting, up to 3 minutes longHow to check messages/access your mailboxChoose one of these ways to access your mailbox, then follow the prompts you hear.From home phone onlyFrom home or awayFrom home or awayPRESSCALL your home phonenumber, then press *when the greeting startsCALL yourRetrieval Number*98

press1Main MenuThese large buttons show theoptions available at the MainMenu level.Message Indicatorand LightYou’ll know you have a newmessage whenever you hearan “interrupted” dial tone. Ifyour phone or Caller ID unithas a message light, call1 800-669-7676 to haveit activated.Extension MailboxThe optional Extension Mailboxfeature gives busy householdsseparate personal Mailboxesfor their voice messages. SeeOptional Features on the backfor more information.* Not available if the caller hasCaller ID Blocking enabled.Listen to new and saved messagesWhile you’re listeningMove through your messages with the keypad commands shown in green. You can rewind to catch somethingyou didn’t hear, change the volume, change the playback speed and more. Press 11 to rewind to thebeginning of a message, or 33 to go to the end.After you listen to each messageThe commands shown in blue are available.You must choose 7 to Erase, 9 to Saveor # to Skip before the next message will play.Save time with 88 Call ReturnJust press 88 after listening to amessage, and return the call. No morescratch paper or listening to the messageover and over to get the number! Thistime-saver is FREE and is available formost local calls.*The most helpful keysThe keys on the bottom row are everyone’sfavorites. Use “pound” # to Skip quicklyover messages for others, and “star” * toBack Up to the previous menu. They’re allavailable at any time.rewind10 secpause/restartforward10 secslowerreplaydate &timefastercopyerasenormal volreplyloudersaveexit/back uphelpskip0#147*258369

press2Send a MessageSend a message directly tosomeone else’s CenturyLinkvoice mailbox without ringingtheir phone. Or, you can evenrecord a message for someonein your household and send it toyour own number.Group MessageYou can also use the Sendfeature to send a singlemessage to a group ofpeople at the same time.It’s ideal for those involvedin sports leagues orcommunity groups. Referto the Advanced Featuressection for instructions.(Some limitations mayapply depending uponcustomer phone facilities.)press3Send a message to another mailbox From the main menu, press 2 Enter the Destination Mailbox Number or group list number then press #.This is usually the phone number of the person you’re sending to. If the person doesn’thave CenturyLink Voice Mail, the system will tell you it can’t deliver the message. Enter another Destination Mailbox Number or group list number then press # or just press #. Record your message after the beep then press #. Press # to send nowOR Press 1 to add a Delivery Option and follow the prompts1 Review Message2 Urgent places your message first in order in the person’s mailbox.3 Private means your message can’t be copied to anyone else.4 Re-record Message5 Delivery Report you will receive a notification in your mailbox when your messageis successfully delivered and available for the recipient to pick up.6 Confirmation automatically sends a message back to you to tell you if and whenyour message is heard.Work with greetings From the main menu, press 31 Personal Greeting2 Extended Absence Greeting3 System Generated Greeting or Change Recorded Name

press4Change your mailbox options1Notification OptionsMessage Waiting IndicationEmail NotificationNotification Schedule2Hands Free & Time Saver Options1 Enable/Disable Autoplay 2 Change Urgent Settings3 Voice Mail Preferences4 Exit3Security1 Change Pin2 Fast Login3 Skip Pin4Group List1 Create a List2 Edit or Delete a List3 Review4 Hear Names on the List5Group Mailbox Options*1 Enable a Secondary Mailbox2 Disable a Secondary Mailbox3 Add a Secondary MailboxModem/Internet AccessCan’t get on the Internet?The interrupted dial tone maybe interfering with your dial-upmodem. Simply check your newmessages or turn the interrupteddial tone off temporarily.Get Messages FasterShortcuts for getting yourmessages faster are: Autoplay ,Skip Password, Short Promptsand Date/Time OFF.Autoplay is now Hands-Free AutoSave, a function where messages arenow automatically saved to your SavedMessages. You must then access yourSaved Messages to delete them. *Additional fees may apply.Please contact customer servicefor additional information.press51 ON/OFF3 ON/OFF7Access another CenturyLink mailboxA handy feature if you’re checking messages away from home. Let’s say you’re dialing your retrieval number froma neighbor’s phone, who also has CenturyLink Voice Mail. As soon as you hear their Voice Mail prompts, simplypress 5 and enter your own 10-digit phone number and password to access your mailbox.VOICE MAIL HELP: 1 800-669-7676

HELPTroubleshooting If your message waiting indicator (audible or visual) is not working, but you have messages, enter yourmailbox, go to Mailbox Options (option 4), select Notification Options (option 1). Follow prompts to make sureMessage Waiting Indication is on. If your message waiting indicator (audible or visual) remains on after you have cleared your messages, enteryour mailbox, go to Mailbox Options (option 4), select Notifications (option 1). Turn the feature on and off twoor three times (follow prompts). Be sure you end with Message Waiting Indication ON. You can change your ring cycle (the number of rings before a call goes to Voice Mail) or find out your retrievalnumber by calling our automated help system at 1-800-669-7676.Group MessagesCommunicate the sameinformation to a group of peopleat once — the reunion plans, thesoccer game time, work-at-homeassociates, you get the idea!Since this feature only workswith other CenturyLink VoiceMail users, you’ll need to askthe others in your group if theyalso have this service.Other ways touse Voice MailHere are a couple of specialthings you can try with otherpeople who also haveCenturyLink Voice Mail.(Some limitations may apply dependingupon customer phone facilities.)Advanced FeaturesHow to send a Group MessageFirst, you have to make a list of phone numbers for everyone in your group. You can store up to 15 differentgroups with up to 25 people in each group.From the main menu, choose 4 for Mailbox Options, then: Choose 4 for Group Lists, then 1 Create a List. Number this list 11-25, then record a name for it and press #. Enter the phone numbers of your group members one at a time.Now you can send a message to this group. Go to Main Menu 2 and follow the Send instructions, enteringthe Group List number (11-25) for the destination, then press #.Reply to, or Forward a Copy of a Message Press 6 to forward a copy of a message to someone else’s voice mailbox.For example, you get a message at home that you want to forward to your neighbor, or your children sharetime in two households. Whenever a message arrives for them, just press 6 to forward it on. Press 8 to send a reply message directly back to the person who called you.Let’s say it’s late at night and you don’t want to ring the person’s phone. Maybe you just don’t want to talkright now, but you still want to answer their message. No problem! Just press 8 to automatically leave areply message in that person’s voice mailbox.

The easiest way toget your messages:*98from your HOME phonePress three keys and hearyour messages.And, after youlisten to a message,just press:88Call Returnautomatically dials the numberof the person who left you amessage. It’s FREE andavailable for most local calls.Helpful HintsWhen you first get your service Set up your mailbox first. Callers won’t be able to leave you a message until you do. Choose a greeting that works well for you. Most people record their own, but if it’s easier, or you’resecurity-conscious and don’t want to use your own voice, use one of the built-in CenturyLink greetings. Take your time and listen to the voice prompts as a guide. Go ahead and experiment! You can always backup, change or erase anything you don’t want. Get to know all the keypad commands — Can hardly hear the message? Turn up the volume 9.Someone’s talking too fast? Slow it down 4. Want to skip the messages that aren’t for you?Just press # and cruise on by.When you’re familiar with Voice MailThese helpful options can be turned OFF and ON to get your messages faster. Just go to Mailbox Options,Main Menu 4, and follow the prompts. Turn ON Skip Password and you won’t have to enter your password when you’re checking yourmessages from your home phone. Remember though, for your protection, you still need to enter yourpassword anytime you’re checking messages away from home. Turn OFF the Date and Time so you don’t hear them automatically. Whenever you really need to know,you can always press 5 during or after the message. Switch to Short Prompts when you’re ready for fewer voice instructions.Need more help with Voice Mail? 1 800-669-7676or visit centurylink.com/welcome

Optional FeaturesQuick ReferenceMessage NotificationThree ways to Check for Messages / Access your Mailboxrings your phone or mobilephone, or alerts a pager whenyou have a new message.Extension Mailboxgives you one Main Mailboxplus three personal “extensions”so that different householdmembers can receive privatemessages.If you’d like to add an optionalfeature, call 1 800-669-7676.(additional fees apply)If you’ve ordered one of theseoptional features, you’ll find theinstructions on a separate sheetincluded in this package.Need help withVoice Mail?From home phone onlyFrom home or awayFrom home or awayPRESSCALL your home phonenumber, then press *when the greeting startsCALL yourRetrieval Number*98Keypad CommandsCommands shown in greenare available while you’relistening to a message.Use the blue commandsafter you listen.Press Exit *, Help 0or Skip # at any time.rewind10 secpause/restartforward10 secslowerreplaydate &timefastercopyerasenormal volreplyloudersaveexit/back uphelpskip0#147*2583691 800-669-7676Interrupted dial tone is sometimes disrupted by certain line conditions, so youmay occasionally have messages even if you don’t hear the tone. *98 messageretrieval may not be available in all areas. Call Return and Reply available forlocal calls only that are not blocked.centurylink.com/welcome 2020 CenturyLink. All Rights Reserved. VMS2 C 11/19