Transcription
Exede Voice: Installingand Activating Exede Voice foryour New Customers
What is New? An Overview Beginning on July 21, 2014, Self-Installing Dealers will be able topurchase and/or LEASESHIP Exede Voice adapters so they are ableto install and activate Exede Voice service at the same time theyinstall and activate a new customer’s Exede Internet service. When a Self-Installing Dealer places a new order that includesExede Voice service, the dealer’s installing technician must installand activate the Exede Voice service at the time of installation.(Please see the following slide on Order Entry for additionaldetails.) Customers adding Exede Voice service to an existing account willcontinue to use the current process. These customers will workwith ViaSat Customer Care to install their Exede Voice service.– Click Here to view the process for adding Exede Voice to an existingcustomer’s account.CONFIDENTIAL1
Order Entry Order Entry for an account, including Exede Voice service, willnot change, unless you would like the Exede Voice adaptersent to you by LEASESHIP (please see the following slide foradditional information regarding LEASESHIP).– Click Here to view the Order Entry process. Important information for Self-Installing Dealer’s newcustomer orders that include Exede Voice:– Installation technicians will be responsible for bringing an Exede Voiceadapter for installation and activation at the same time they areinstalling and activating the Exede Internet service. ViaSat will notmail an Exede Voice adapter to the new customer. Reminder: Exede Voice service is not available in Exede5service areas, Alaska and Hawaii.CONFIDENTIAL2
LEASESHIP / Purchase of theExede Voice Adapter With this new program, a Self-Installing Dealer will be able topurchase or LEASESHIP an Exede Voice adapter for aninstallation. You may purchase Exede Voice adapters from DSI Systems,Inc. through the normal equipment purchasing process. LEASESHIP of an Exede Voice adapter works the same waythat you use the LEASESHIP process now:– When you place your new customer’s order with Exede Voice,add the code LEASESHIPATA to the notes section to receiveExede Internet equipment PLUS an Exede Voice adapter.– To order Exede Internet equipment only, please continue to usethe code LEASESHIP.– IMPORTANT: Orders placed using the code LEASESHIP will notinclude an Exede Voice adapter.CONFIDENTIAL3
Installation/Activation The ViaSat Training Team has developed an instructionaldocument to guide you through the updated installationand activation process.– Click Here to view the updated installation and activationquick start guide. The ViaSat Training Team will also provide an onlineinstaller up-training course to teach your technician howto install and activate Exede Voice service. Please watchyour inboxes for additional information on this course.CONFIDENTIAL4
Up-selling Exede Voice at theTime of Internet Installation Some customers may choose not to include Exede Voice service ontheir initial order. Installing technicians may attempt to up-sellExede Voice while on site completing the Exede Internet serviceinstallation. However, your technician will not be able to install andactivate the Exede Voice service at the time of installation andactivation of the Exede Internet service unless Exede Voice wasincluded in the initial order. These customers will be mailed an Exede Voice Adapter withinstructions on how to install and activate their new Exede Voicehome phone service. You and your technician should follow the process to add ExedeVoice to their accounts. (Click Here to view this process.) We also recommend leaving the customer with an Exede Voicepamphlet, available for you to purchase on www.exedestuff.com.– Click Here to view a printable PDF of this pamphlet.CONFIDENTIAL5
Training Document LinksBelow are the previously referenced Exede Voice training document links anda link to a helpful Exede Voice desk reference: Order Entry - New customer orders including Exede Voice Exede Voice installation and activation quick start guide Adding Exede Voice to an existing customer’s account Exede Voice Desk Reference – About Exede VoiceCONFIDENTIAL6
Exede Voice Commissions In March, ViaSat DOUBLED the Exede Voice commission! ViaSat currentlypays 50.00 for each Exede Voice service activation that you completefor new or existing Exede customers! Commissions are subject to a chargeback for cancellations of the ExedeVoice service within 180 days from the date of activation. Thiscommission is paid in your weekly commission payments.CONFIDENTIAL7
Questions? If you have any questions, or if you need assistance,please contact your ViaSat Area Sales Manager, your DSITerritory Manager, or our Partner Support (DealerSupport) team for assistance. Click Here to view your ViaSat Area Sales Manager’scontact information. Partner Support:– Phone: (888) 278-6829– Email: partner.support@viasat.com– Hours: Monday-Friday 7 a.m. to 6 p.m. and Saturday from 8a.m. to 5 p.m. (Mountain Time)CONFIDENTIAL8
Jul 21, 2014 · In March, ViaSat DOUBLED the Exede Voice commission! ViaSat currently pays 50.00 for each Exede Voice service activation that you complete for new or existing Exede customers! Commissions are subject to a chargeback for cancellations of the Exede Voice service within 180 days from the date of activation. ThisFile Size: 710KB
