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Key activities tohold effective meetingsScheduling and setting up a meetingStarting a meetingAdd the agenda/meeting objective to the MeetingNotes before the meeting starts. If there is a Teams setup for the group that is meeting, schedule the meetingin the Microsoft Teams app (vs. Outlook) and scheduleit in a channel in the team so the chat is saved in thechannel. Add a OneNote to the meeting channel andkeep record of the agenda, notes and actions. Engagewith participants via the chat before the meeting if youneed to alert them to any prework or expectations. Orhave fun and post a GIF to set the tone of the meeting.Test audio, video and say hello to attendees as they join orin a larger setting, ask one person (by name) if they can hear youand see the screen share. If you are recording the meeting,announce just prior to officially starting the meeting that it willbe recorded and if anyone does not wish to be recorded, theycan choose to leave the meeting or remain silent. For those newto Teams, give a quick overview basic functionality. If it is a largemeeting, ask participants to mute to limit background noise.Recording a meetingOften, all invitees cannot attend, or new people areadded to a team later and would benefit from arecording. Ensure you have a place to post and share.Not every company enables call recording for all oftheir employees. If you are sending out the meetinginvitation, make sure you have the appropriaterecording rights.13 Microsoft Teams Rapid Resource GuideEngaging your audienceTurn on your video. Pause frequently to allow people to askquestions and remind attendees to use the chat to type theirquestions or share their thoughts. Ask co-presenters or anotherparticipant to watch the chat window and monitor questions. Ifthe meeting is longer than 30 minutes, plan some exercises toengage people approximately every 15 minutes. This mightinclude an icebreaker at the beginning (tell everyone somethingsurprising about yourself), or a survey to get input on people'sknowledge coming into the meeting or a meeting evaluation atthe end. Microsoft Forms is a great tool for creating surveys andis integrated with Teams. Call on participants by name to keepthem engaged ("Sarah, which direction do you think we shouldgo?" or "Bill, what would you add to this discussion?").Copyright 2020 Accenture. All rights reserved.

Key activities to hold effective meetingsSharing contentCollaborating during a meetingThere are three primary ways to share content during ameeting: Desktop: This will share your screen and allows youto switch between programs, windows and files forall participants to see. If you have multiplemonitors, you can choose the one that you’d like toshare. Window: This shares only the window that youselect. If you want to share a different window orapplication, you need to stop sharing and followthe steps again to share the other application. PowerPoint: This uploads a PPT file to the meetingand allows others to browse the slides and takecontrol to progress the slides. This option allowsyou to multitask in other windows as theparticipants will only see the PPT that has beenuploaded.If the call requires co-creation or brainstorming, use thevirtual Whiteboard. All attendees are able to contribute tothe virtual Whiteboard and it will be persistent with themeeting, so participants can continue to contribute. Forfull functionality in Whiteboard, download and use theMicrosoft Whiteboard app which is used outside ofTeams. If your company has Microsoft Forms enabled,you can use this as a way to present icebreakers to thegroup, or to easily gain consensus and feedback on atopic. Use the chat to encourage people to interactduring the call. If working on documents as a group,put the link to the document in the chat so participantscan open the document and co-create.14 Microsoft Teams Rapid Resource GuideEnding a meetingRemind participants they can continue the conversationin the chat after the meeting. Make sure participantsknow how to access the Meeting Notes for reference andaction items. If you recorded the meeting, post therecording and share with participants.Copyright 2020 Accenture. All rights reserved.

Run internalmeetings Host town hall meetings Organize learning sessions15 Microsoft Teams Rapid Resource GuideCopyright 2020 Accenture. All rights reserved.

Host town hall meetingsSet up and host Teams meetings or live events to keep a large,distributed team up to date on projects, progress, and priorities.Schedule and run aMS Teams meetingEngage audienceand collaborate liveGuide: Meeting and callsGuide: Share content in aVideo: View, schedule and manage meetings meeting in TeamsVideo: Join a Teams meetingGuide: Use Whiteboard in MS TeamsOnline training: Maximize Teams meetingsVideo: Maximize Teams meetingsRecord a meeting/eventVideo: Create ad hoc meetingsGuide: Record a meeting in TeamsSchedule and run aTeams live eventVideo: How to run a live eventGuide: Tech administrator setsup live eventVideo Produce a live eventVideo: Moderate a live event16 Microsoft Teams Rapid Resource GuideOther usefultips and tricksGuide: Blur your background in TeamsGuide: Turn on Live Caption and SubtitlesBest practicesChoose the right tool for the jobFor smaller groups (up to 250 people), youcan use a standard Teams meeting which willallow for full interaction with participants.For larger (250-10,000 people) sessions, useTeams live events, which is intended for oneto-many communications where the host ofthe event is leading the interactions andaudience participation is primarily to view thecontent shared by host. Have a detailed "show flow" outlining exactlyhow the call will runAssign a producer who will control what/whois shown when during the call. Plan in advancewho all of the presenters will be and ensurethey all have a great connection, properlighting, know their part, know who they arehanding over to, and are well prepared.Do a practice runTest all presenter connections and video anddo a run-through of the session at least oneday before.Copyright 2020 Accenture. All rights reserved.

Key activities whenhosting town hall meetingsSchedule the town hallPlanning your agendaFor a Teams meeting with less than 250 participants,you can schedule it as a standard meeting. Schedulinga Teams live event requires using the Teams app,going into the calendar and selecting live event. Thiswill create a shared URL to distribute to participants. Ifthe audience size is getting close to 250, use Teamslive events to ensure the best end user experience. Youwill need to decide if you want the session recordedand if the session should have Q&A enabled.When planning your agenda, take into accounticebreakers, polls, breaks, and other ideas to helpfacilitate interaction. Remember, in Teams live events,participants can only interact through submittingquestions in the Teams chat or in Yammer. Ensureparticipants know where to go to submit questionsbefore the event.Send out the inviteFor standard Teams meetings, attendees are invitedthrough a meeting invite in Teams or Outlook. ForTeams live events, attendees are invited throughdistribution of a shared URL after the live event isscheduled in Teams calendar. Include the purposeand/or agenda with the invite, or update it before thecall, with enough lead time so attendees can digestand prepare.17 Microsoft Teams Rapid Resource GuidePrepare for the eventWith a larger event, it will be important to determineroles and responsibilities ahead of time. This includeswho will be the organizer(s), producer(s) andpresenter(s), along with support roles such asdedicated note takers and Q&A facilitators. Ensure a fulltech rehearsal at least a day, but optimally 48 hours,before the event. This will ensure that all connectionsand video are adequate. Review the show flow with allpresenters so they are comfortable with their role.Copyright 2020 Accenture. All rights reserved.

Key activities whenhosting town hall meetingsRun the eventParticipate through the Q&A functionf you are using a standard Teams meeting to hold a townhall with less than 250 people, it is important to ensureparticipants know how to mute themselves and keepthemselves muted. Background noise can be verydistracting with a large audience. It may also be helpfulto have someone monitoring the participant list andmuting anyone who is not muted. Presenting in a Teamslive event works similar to a regular team meeting wheremultiple types of content can be shared, but only by theproducer(s) or presenter(s).Since attendees are not able to speak up during the liveevent, the Q&A functionality enables attendees to participate.The Q&A functionality is hosted within Teams via the existingchat functionality or in a Yammer conversation. Questionsmust be published in order for all attendees to see thequestion and related answer provided. Let attendees knowthat when they submit a question, their name will be recordedwith their question. If they do not wish to be identified, theyshould select “ask anonymously.” Ensure that there is at leastone person managing the Q&A. For each question, they cangive a private reply, reply and publish the question, or dismissthe question. If key links or content are brought up during thecall, these can easily be shared to all participants by sendingthe information via the chat.Follow up18 Microsoft Teams Rapid Resource GuideThe producer can download the recording along with reportson engagement and the Q&A. Promptly follow up with theevent recording and any materials covered over the call. Thismay include additional Q&A materials that were notaddressed during the call.Copyright 2020 Accenture. All rights reserved.

Organize learningsessionsShare the materials you need to educate and inform your team,then encourage participation to enhance learning.Create a teamVideo: Say hello to TeamsOnline training: Say hello to TeamsCreate and managechannelsCollaborate withMicrosoft WhiteboardArticle: Use Microsoft Whiteboardin TeamsGuide: Create a channel in TeamsVideo: Collaborate in teams and channelsPoll channelparticipants withPollySchedule a Teamsmeeting or live eventArticle: Create a poll in MicrosoftTeamsArticle: Schedule a meeting in TeamsVideo: Schedule a Teams live eventRecord a meetingGuide: Record a meeting in TeamsCreate a video librarywith StreamArticle: Use Microsoft Stream inMicrosoft Teams19 Microsoft Teams Rapid Resource GuideAssign tasks andschedule due dateswith PlannerVideo: Create a plan withPlanner in TeamsBest practicesUse a private channel to prepare and another forlearnersCreate a private Teams channel to co-create sessionmaterials with other session planners, then set up ameeting on this channel to dry run the presentation. Setup another Teams channel to engage session participantsbefore, during and after your event.Organize learning materialsShare and organize files to encourage self-directedlearning along with instructions for navigating your use the Streamlearning modules. You can alsoapplication to create a video library within Teams.Put two facilitators in chargeWhen conducting a live session, it is ideal to have twofacilitators: One to lead the session and the other tomoderate the chat thread for questions, comments andfeedback from the audience.Put participation tools to workUse Microsoft Whiteboard to have your audience draw,sketch and write together on a shared digital canvasduring your learning session. Use the Polly application topoll your audience.Copyright 2020 Accenture. All rights reserved.

Key activities when organizinglearning sessionsSet up a Teams meeting for smaller,interactive sessions where audiencediscussion is encouragedA Teams meeting is limited to a total of 250 peopleon the call.Set up a Teams live event for largersessions where communication isprimarily one-to-manyTeams live events is an extension of Teamsmeetings, enabling users to broadcast video andmeeting content to a large online audience. Withthis version of Teams, up to 10,000 attendees canjoin the event but can only participate via textbased Q&A.Use the chat, file sharing and notebookfeatures for interactive learningsUse chat to monitor and encourage questions,feedback and ideas from the audience throughoutyour session, whether it’s a Teams meeting or liveevent.20 Microsoft Teams Rapid Resource GuideNOWNEXTMonitor the meeting chat activelyThere may be participants who cannot interject during thesession or who have technical difficulties participating inyour meeting. Use the @ mentioning feature to call outspecific people in the comments so they are aware ofquestions or comments which are directed toward them.Use Meeting NotesCapture minutes, questions, feedback or action items. TheMeeting Notes will stay pinned to your meeting for futurereference and edits.Create channels within your TeamChannels organize a team's conversations and content.Segment your team by creating channels. For example, ifyou plan to run different training sessions with differentgroups of people, you can create an initiative-wide Teamssite and set up different channels for different lesson topicsor audiences. Create private channels for small, ad hocgroups—for example, to co-create training materials withother session planners before your learning session.Copyright 2020 Accenture. All rights reserved.

Key activities when organizinglearning sessionsAccess and edit files as a groupShared files can be found in the Files tab at the top ofeach channel. Shared files can be collectivelyorganized, accessed and edited by channel participants.You may restrict shared editing for files that you do notwish to be altered, particularly for standardized learningmaterials. For example, to restrict the shared editing ofa document, open the document and click RestrictEditing in the Protect section of the Review tab.Different files can be made available to differentchannels within the same team. Files shared in a privatechannel are only visible to those with access to thatchannel.NOWNEXTUse the Teams Planner to assign tasks,set due dates and create a sharedscheduleMake it easy for learners to track and manage lessonrelated assignments with the Teams Plannerapplication and scheduling feature.Use Microsoft Whiteboard to collectivelydraw, sketch and write togetherWhen facilitating online learning sessions, considerusing Microsoft Whiteboard, a free-form digital canvaswhere people, content and ideas can come togetherin real time.Record live learning sessions for later useRecord your meetings in Teams to capture audio, video,and screen sharing activity. To start recording ameeting, go to the meeting controls, click the three dotsto view more options, then select “Start recording”.21 Microsoft Teams Rapid Resource GuideCopyright 2020 Accenture. All rights reserved.

Run externalmeetings Run interactive workshops Conduce remote board meetings Sell virtually22 Microsoft Teams Rapid Resource GuideCopyright 2020 Accenture. All rights reserved.

Run Interactive WorkshopsBest practicesConnect groups for real-time co-creation through video, chat,whiteboarding and more, then share the output and results.Schedule and run meetingGuide: Meeting and callsVideo: View, schedule and manage meetingsVideo: Join a Teams meetingOnline training: Maximize Teams meetingsVideo: Maximize Teams meetingsVideo: Create ad hoc meetingsEngage audience and collaborate liveGuide: Share content in a meeting in TeamsGuide: Use Whiteboard in MS TeamsExternal collaborationGuide: Communicate with users from other organizations in Microsoft TeamsGuide: Manage external access in Microsoft Teams23 Microsoft Teams Rapid Resource GuideSet your goals, prepare and planSuccessful workshops require a clear alignment ondesired goals and outcomes. Virtual workshopsrequire more preparation compared to on-siteworkshops—account for double to triple theamount of planning and organization.Remember less is moreExpect to cover about 1/3 of the activities that youwould normally cover in a physical workshop andfavor activities that can be done individually. Playmusic during the silent time!Plan for interactivity, show and tellIf your workshop is interaction-heavy, consider thegeneral rule of thumb of one facilitator to sixparticipants. If a large audience is expected, usebreakouts. Using a collaboration tool like MicrosoftWhiteboard is key for engaging participants.Schedule sessions and breaksAttention spans tend to wander around the 2-4hours mark. If possible, consider schedulingsegments of the workshop across multiple days orweeks.Copyright 2020 Accenture. All rights reserved.

Key activities when runninginteractive workshopsNOWSchedule and prepare for the workshopRemember to schedule breaksMake sure attendees will have access to Teams so thatthey can fully use the tool and collaborate in theworkshop. Test every activity and tool and conduct fulldry runs with your stakeholders prior to the event. Havea Plan B in place if the activities do not work out asintended.Encourage video participation by including a noteabout it in the invite.To potentially save time during the workshop, assignprework and other self-guided tasks, but note that noteveryone will participate in the prework. Include thepurpose and/or agenda with the invite or update itbefore the call with enough lead time so that attendeescan digest and prepare. When planning your agenda,take into account icebreakers, polls, breaks, and otherideas to help facilitate interaction.24 Microsoft Teams Rapid Resource GuideNEXTVideo will help keep your participants focused onthe workshop and minimize multitasking. If yourcompany allows recordings, decide if the workshopshould be recorded and make sure you arecomfortable with how it works.With a larger meeting, it will be important todetermine roles and responsibilities ahead of time.This can include dedicated note takers, facilitators,whiteboard owners, etc.Copyright 2020 Accenture. All rights reserved.

Key activities when runninginteractive workshopsRun and participate in the workshopTurn on video when joining the workshop toencourage connection and engagement. Establishground rules early and reinforce them consistently.This will solidify your role as a facilitator and clarifyguidelines and expectations for engaging in theworkshop.Share key content during the workshop. You canshare your entire screen or only certain windows tominimize distractions. If key links or content arebrought up during the call, these can easily be sharedto all participants through the workshop's chat. Thosewho were unable to attend the workshop will also beable to see this information. Chat can be helpful if anattendee is in a noisy environment, but still would liketo contribute to the call. However, it can lead totangential conversations.25 Microsoft Teams Rapid Resource GuideNOWNEXTFor workshops that require co-creation or brainstorming, usethe virtual Whiteboard. All attendees can view and contributeto the virtual Whiteboard. If your company has MicrosoftForms enabled, you can use this as a way to presenticebreakers, easily gain consensus, or gather feedback on atopic. Use the Notes function in the workshop to easilycollaborate on and share workshop notes.Ensure that all voices are heard. Design thinking is a greatway to equalize the different voices in your workshop. Usefun sound effects and/or visual warnings for rule breaks andtiming. Set a specific time limit for every activity.Follow up after the workshopPromptly follow up with workshop, including key contentsuch as poll results and the final whiteboard. You can sendthis over email with lin

example, you can create a project-wide Teams site and then create channels for each of your workstreams. Create private channels for small, ad hoc groups to organize information which doesn't need to be shared across the team. Be thoughtful when setting up channels. Creating too many channels can be overwhelming and create too many