Transcription
UCaaS Comparison Guide The following chart is an aid to quickly understand our best of8x8PlatformProprietaryGartner Rating LeaderClient Size SMB Mid-Market Small Enterprise Mid-Enterprise Large EnterpriseSeat Minimum 1 seatAireSpringSMB, 1-100 employeesMid-Market, 101-1,000 employeesSmall Enterprise, 1,001-3,000 employeesMid Enterprise, 3,001-10,000 employeesLarge Enterprise, 10,001 employeesAT&TCallTowerCPIMitel MiCloud HybridMetaswitchRingCentral Cisco HCS Skype for Business Microsoft Teams CT Cloud VoiceN/ALeaderN/AVisionary Mid-Market Large Enterprise SMB Mid-Market Small Enterprise Large Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise6 seats2 Seats1 Mobile Subscriber1 seat25 seatsand MiCloud Flex, found underMitel in this guide.Sweet Spot50-15,000 seatsMulti-Location/Global1,000 seats6–2,500 seats50-5,000 seats25-5,000 seatsAverageCustomerMid-Market - 750-1,000 seatsLarge Enterprise - 10,000 seats20,000 seatsN/A150 seats100 seatsLargestCustomer25,000 seats with100 locations1,200 seatsN/A SfB - 5,000 seats Cisco – 2,000 seats220,000 seatsTop ClientVerticals Finance Healthcare Legal Professional Services Retail Public Sector Education High Tech E-Commerce Financial Services Healthcare Retail Healthcare Finance Education Small Business Government SfB: Education Government Not for Profit Healthcare Cisco: Financial Services Education Government Finance Hospitality RetailCompliance HIPAA FISMA PCI-DSS CPNI Privacy Shield Framework Cyber Essentials ISO 27001 ISO 9001 UK Government ATO E-Rate EligibleN/A HIPAA FINRA PCI SSAE 16 ISO 27001N/A HIPAA PCI SOC 2ContactCenterProprietaryAirePBX contact center is basedon Metaswitch. Also have a fullfeatured, contact center calledAireContactRingCentral SfB - Clarity Connect or Five9 Cisco - Five9 CT Cloud Contact Center Proprietary LiveOps IntegrationGeographicFocus North America LATAM Europe Asia/Pac North America Asia/Pac Domestic Future Plan MOW North America LATAM Europe Asia/PacNorth AmericaDeliveryOver-the-top, MPLS, SD-WANOver-the-top, MPLS, SD-WANOver-the-top, MPLSOver-the-top, MPLS,DIA, BYOBOver-the-top, MPLS, SD-WAN(VeloCloud), onsite and hybridcloud options CRM: Salesforce, Oracle CRM: MS Dynamics, Salesforce,Zendesk, SugarCRMKey AppIntegrations CRM: MS Dynamics, NetSuite,Salesforce, Zendesk, Sage ACT! Microsoft: Outlook, SfB CRM: Salesforce and any otherCRM Misc.: Google, eAgent Skype MS Outlook Google Misc.: Cisco, iMeet, MicrosoftSfB, Adobe Connect, Five9,Zoom Open API CRM: MS Dynamics, Netsuite,Oracle, Salesforce, SugarCRM,Zendesk, Zoho Misc: Bos, Google for Work,Vidyo, WebRTCDevices Cisco SPA Polycom IP Polycom VVX Spectralink Yealink IP Phones: Cisco Polycom Panasonic Also has a mobile anddesktop/softphone app Cisco Polycom Yealink Polycom VVX and CX series Cisco 69xx, 78xx, 88xx, 89xxand 99xx Yealink Phones with TeamsfunctionalityMitelPricingBundledBundled w/ optional add-onsBundledTF Minutes IncludedBundled w/ optional add-onsBundled w/ optional add-onsNoteLocal DIDs in 125 countries.Can deliver a UC & ContactCenter on single integrated &localized platformOn-site, white glove installation& support; free phones with3 year contract; managedconnectivity with QoSPrivate Voice (AVPN)Onsite support, 7x24x4 hourSLA, proactive monitoring,multimedia contact center,MAC work included - Full HAHyrbrid Same database realtime failoverKey System Capable
UCaaS Comparison Guide The following chart is an aid to quickly understand our best ofEvolve IPFuze(Thinking Phones)SMB, 1-100 employeesMid-Market, 101-1,000 employeesSmall Enterprise, 1,001-3,000 employeesMid Enterprise, 3,001-10,000 employeesLarge Enterprise, 10,001 employeesGoToIntelepeerMasergyPlatformCisco tGartner RatingGartner MidMarket GuideVisionaryLeader in 2x catagoriesChallenger in 1xN/ANiche PlayerClient Size SMB Mid-Market Small Enterprise Mid-Enterprise Mid-Market Small Enterprise Mid-Enterprise Large Enterprise Mid-Market Small Enterprise Mid-Enterprise Large Enterprise Mid-size companies (50 )to Large Enterprise Mid-Market Small Enterprise Mid-Enterprise Large EnterpriseSeat Minimum40 seats100 seats1 seatVoice Bundles: 25 usersCPaaS Packages: 1 license percompany50 seatsSweet Spot50-2,500 seats1,000–10,000 seats150-5,000 seats200 Employees500–5,000 seatsAverageCustomer125 seats1,300 seats200 Employees 2,500 deal size150 seatsLargestCustomer10,000 seats29,000 seats60,000 users2,000 employees5,000 seatsTop ClientVerticals Credit Unions Finance Healthcare Insurance Legal Retail Veterinary Healthcare High-Tech Retail Automotive Education Financial Healthcare Legal Public Sector Pharmaceutical/Healthcare Financial Services Retail Finance Healthcare High-Tech Legal RetailCompliance HIPAA/HITECH HITRUST PCI-DSS nISO 27001 Sarbanes Oxley NIST SSAE 16 SOC 2 SOC 3 HIPAA PCI SSAE 16 SOC 2 FISMA Erate HIPAA ISO 9001 ISO 27001 PCI PCI, GDPR, HIPPA ietary Proprietary-OR NICE InContact Integration Proprietary NICE InContact IntegrationOur CPaaS Platform providesintegrations to enhanceexisting contact centersBroadSoftGeographicFocus North America Europe North America Europe Asia/Pac Global presence North America Global presence North America Europe Asia/PacDeliveryOver-the-top, MPLS, DIA,SD-WANOver-the-top, MPLS,SD-WANCloudCloud Based PlatformOver-the-top, MPLS,SD-WAN Open API Open API CRM: MS Dynamics, NetSuite,Salesforce, Sugar CRM,Bullhorn, ConnectWise, eAgent,ServiceNow, Zendesk, Zoho,ACT, eGroupware, Maximizer,SalesLogix, Access, Goldmine, CRM: Oracle, Salesforce,ZendeskKey AppIntegrations Misc.: Google, Marketo, Okta,WebRTC, Workday Microsoft, Salesforce, Redtail,Clio, Revenuewell, Dealersocket,VinSolutions, MomentumCRM,PurpleCloud, Catapult EMS,Informacast by SingleWire,Google, Curve Dental, Dentrix,Slack HIPAA PCI Open API Salesforce, WhatsApp, AmazonAlexa, MailChimp CRM: Salesforce, Zendesk Misc.: CloudPipes (Platform asa Service),jive.com/integrationsDevices Astra Cisco MPP Polycom Spectralink Yealink Cisco Polycom Yealink Poly, Yealink, and Ciscopartnered for handsets, workwith most open SIP devices Amazon Alexa Cisco PolycomPricingBundled w/ optional add-onsBundledPer userBundledBundledNoteGEO UCaaS in 20 countries,Local DDI support of 60countries with ROW supportablevia INTL Hybrid. Can deliverUCaaS & CCaaS on singleintegratedplatform or as overlay.Native calling in 60 countriesIdeal for global w/ hybriddeployment
UCaaS Comparison Guide The following chart is an aid to quickly understand our best ofMetTelMitelSMB, 1-100 employeesMid-Market, 101-1,000 employeesSmall Enterprise, 1,001-3,000 employeesMid Enterprise, 3,001-10,000 employeesLarge Enterprise, 10,001 employeesMomentumNetFortrisPlatform BroadSoft/Cisco BroadWorksMiCloud ConnectProprietaryMiCloud FlexProprietaryBroadsoftProprietaryGartner RatingN/AVisionaryVisionaryN/AN/AClient Size SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise Mid-Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise5 seat75 seat25 seats1 seatSeat Minimum 5 SeatsSweet Spot50-2,500 seats with focuson retail, multi-location andenterprise5–5,000 seats2,500 – 10,000 seats50 – 5,000 total users withmulti-site locations5 – 1,000AverageCustomer150 seats100 seats100 seats 1,500 in MRC50 seatsLargestCustomer5,000 seats220,000 seats220,000 seats 175,000 MRC4,000 seatsTop ClientVerticals Education Finance Franchise Healthcare Legal Non-Profit Retail Education Government Finance Hospitality Retail Education Government Finance Hospitality Retail Healthcare Retail Enterprise Retail Insurance Healthcare Financial Services LegalCompliance PCIHIPAA coming in Q3 HIPAA PCI SOC 2 HIPAAN/AContactCenter NICE inContact WebEx Contact Center Proprietary LiveOps Integration Proprietary LiveOps Integration Broadsoft Cisco CJP Proprietary T-MetricsGeographicFocus U.S. CanadaNorth America North America Europe Asia/Pac North America North America Asia/PacDeliveryOver-the-top, MPLS,SD-WAN, EthernetOver-the-top, MPLS,SD-WAN (VeloCloud)Over-the-top, MPLS,SD-WAN (VeloCloud)IPOver the Top, MPLS, SD-WAN,DIA Open API Open API CRM: MS Dynamics, NetSuite,Oracle, Salesforce SugarCRM,Zendesk, Zoho CRM: MS Dynamics, NetSuite,Oracle, Salesforce SugarCRM,Zendesk, Zoho Misc: Box, Google for Work,Vidyo, WebRTC" MISC: Box, Google for Work,Vidyo, WebRTC Open APIKey AppIntegrations CRM: Salesforce, Sage Over 240 API’s Heads Up Display (HUD) CRM: Salesforce,Zendesk,eAgent, web based CRMs Microsoft: O365. ActiveDirectory,Skype Open API Other: Okta, ZipWhip, ZoomDevices Polycom Cisco Panasonic Landline Handsets Smart Phone DevicesMitelMitel Yealink Cisco Polycom Polycom Yealink SoftphonePricingBundled w/ optional add-onsBundled w/ optional add-onsBundled w/ optional add-ons 17- 25 per voice seatBundled w/optional add-onsNoteTrue UC – Mobile centricplatform with contextual UCand SMSCan get DIDs in 56 countriesLocal DIDs in 56 countries;global platform with pure cloud& hybrid cloud optionsKey System CapableKey System CapableMomentum installs it’s ownservices with no additional fees.Private MPLS network ensuresQOS, Geo-Redundancy &architecture management.The award winning Heads UpDisplay is a game changing
UCaaS Comparison Guide The following chart is an aid to quickly understand our best ofNextivaPlatformBroadSoftGartner Rating N/AClient Size SMB Mid-Market Small Enterprise Mid-Enterprise Large EnterpriseSeat Minimum 1 seatNTTSMB, 1-100 employeesMid-Market, 101-1,000 employeesSmall Enterprise, 1,001-3,000 employeesMid Enterprise, 3,001-10,000 employeesLarge Enterprise, 10,001 employeesRingCentralTataTPx Microsoft CiscoProprietary Hosted Dedicated MicrosoftSfB and Cisco CUCM Managed Enterprise Connectorfor SfB Cisco HCSBroadsoft/CiscoLeaderLeader for 5 years runningN/AN/A Mid-Market Small Enterprise Mid-Enterprise Large Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise Small Enterprise Mid-Enterprise 500K250 seats1 seat500 seats10 seats(Arkadin)Sweet SpotCompanies with 1-250 seatswith one or multiple locations1,000 – 10,000 seats 10,000 seatsMultinational corps, primarilyoutside of South America with10k employeesSMB, legal, real estate,healthcare, retail chainAverageCustomer20-50 seats2,000 seats250 – 750 seats5,000 seats19 seats at location level39 seats at account levelLargestCustomer1,700 seatsMicrosoft - 75k seatsCisco – 110k seats40,000 20,000 seats1,300 seatsTop ClientVerticals Retail Healthcare Legal Franchise Automotive Engineering Biotech Manufacturing Retail Pharma Healthcare High-tech Financial Government Education Legal Real Estate Retail Construction Banking Financial Healthcare High-Tech Insurance Media Transportation Healthcare Education Social Services RetailCompliance HIPAA Data Centers are SOC IIaudited PCISOC2 Cisco: ISO 27001:2013, SOC2Type 2, SOC 3 Microsoft: ISO 27001, ISO27018, SSAE16 SOC 1 and SOC2, HIPAA, GDPR HIPAA HITRUST CSF FINRA Cyber Security PCI SOC 2 PCI DSS 3.1 SOX SSAE 16 NASPO ISO 270001 HIPAAWork directly with theFCC and State regulatorybodies to ensure currentcertification/registrationstatus and compliance withvarious regulatory reportingrequirementsContactCenterBroadSoft Contact CenterYesNICE InContact IntegrationCisco HCSCiscoGeographicFocusUnited States Global presence North America South America Europe Asia/Pac North America EMEA Asia/Pac NationwideDeliveryOver-the-top, MPLSProfessional ServicesOver-the-top, SD WAN Certifiedproviders, MPLSOver-the-top, MPLS,SD WANProfessional install available Open API Open APIKey AppIntegrations CRM: Microsoft Dynamic,Salesforce, Sugar, Clio Misc.: Go Integrator canbe used for many otherintegrations CRM: MS Dynamics, Oracle,Salesforce, SAP Misc.: Cisco Jabber CRM: Oracle, Salesforce,ServiceNow, SugarCRM,Zendesk CRM: VerintMicrosoft Teams Misc.: Cisco Spark, Calabrio,Egain Misc.: Box, Dropbox, Google forWork, WebRTC, Zapier, AmazonAlexa Microsoft: SfB Over 200Devices Cisco Polycom Panasonic Vtech IP Polycom Yealink Audiocodes Cisco Polycom IP Polycom VVX Cisco SPA Cisco Yealink Polycom Plantronics Cisco Poly/Polycom Cisco BYODPricingBundled w/ optional add-onsVariesBundled w/ Optional Add-Ons 9.99 - 49.99/seat averageA-Z per minute, MRC for DID,Bundled options for domesticCompetitive – work withChannel ManagerNoteNextiva is the largest privatelyheld UCaaS company in the US,and is the only UCaaS providerwith a platform that includesCRM, analytics, surveys, callpops, and more!Native Skype for Businessserver w/ PSTN telephony,contact center & videointeroperabilityRingCentral has vertically andsegmentally aligned SMEsavailable to connect andprovide sales support, with100% commissions. 99.999%guarantee service SLA & BAAAgreementLargest international voiceprovider in world. 2k carrierinterconnects. 110 countriesITFS, PSTN Replacement in22 countries. Fully integratedglobal network, data center,voice, collaboration, software &cloud solutions
UCaaS Comparison Guide The following chart is an aid to quickly understand our best ofVerizon BroadSoft (SMB - Mid- Market) Cisco HCS (Mid-Market - LargeEnt.)VonageSMB, 1-100 employeesMid-Market, 101-1,000 employeesSmall Enterprise, 1,001-3,000 employeesMid Enterprise, 3,001-10,000 employeesLarge Enterprise, 10,001 employeesWestWindstream(Multi-tenant) WE by Avaya Aura xCaaS(Single-tenant)Vonage Business CloudProprietaryVonage Enterprise PlusBroadSoftCisco HCSN/AN/AVisionarySMB, Mid-Market, SmallEnterprise, Mid-Enterprise,Large Enterprise SMB Mid-Market Small Enterprise SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise Mid-Market Small Enterprise Mid-Enterprise Large Enterprise SMB Mid-Market Enterprise 1 seat (BroadSoft)1 seat25 seats200 seats WE ( Avaya) – 20 Seats WE (Mitel) – 250 SeatsSweet Spot BroadSoft – 20–1,000 seats Cisco HCS – 1,000–10,000seats5–5,000 seats5–5,000 seats500–10,000 seats25 - 5,000 seatsAverageCustomerBroadSoft: 10 seats75 seats75 seats700 seatsN/ALargestCustomerN/A5,000 seats5,000 seats25,000 seatsN/ATop ClientVerticals Finance Government Education Manufacturing Professional Services Finance Healthcare Legal Manufacturing Retail Finance Healthcare Legal Manufacturing Retail Construction Financial Healthcare Legal Manufacturing Healthcare Real Estate Construction Professional Services Financial Hospitality HIPAA PCI SOC 2 SSAE 16 HITrust GDPR HIPAA PCI SOC 2 SSAE 16 HIPAA PCI SOX HIPPA PCI SSEA 16reportingPlatformGartner Rating LeaderClient SizeSeat Minimum 300 seats (Cisco HCS)(Single-tenant) WE by Mitel xCaaS(Single-tenant) WE by Mitel xCaaS nter NICE InContact Genesys Integration CX Cloud Express New Voice Media(Salesforce only) BroadSoft LiveOps NICE InContact Integration Proprietary Cisco UCCXGeographicFocus North America LATAM EMEA Asia/Pac North America Europe Asia/Pac North America Europe Asia/Pac North America LATAM Europe Asia/PacNorth AmericaCanada is planned forDeliveryOver-the-top, MPLS, SD WAN,4G LTEOver-the-top, MPLS,SD-WANOver-the-top, MPLS,SD-WANOver-the-top, MPLS,SD-WANOver-the-top, MPLS,SD-WANOpen API CRM: Microsoft, NetSuite,Oracle Salesforce, Zendesk,Zoho, Sugar CRM, Hubspot CRM: Microsoft, NetSuite,Oracle Salesforce, Zendesk,Zoho CRM: Salesforce Misc.: Bullhorn, Clio, Google,Jobdiva, WebRTC Misc.: Amazon, Cisco Spark,Google for WorkKey AppIntegrationsCRM: Oracle, Salesforce ,ServiceNow, ZendeskClick2dial, API IntegrationsAura OceanaMitel Omni Channel Open API Microsoft: Exchange, SfB CRM: MS Dynamics, NetSuite,Salesforce, Sugar CRM Misc.: Google for Work, Telstrat,TeleoptiMisc.: Box, Dropbox, Google forWork, WebRTC, Zapier Misc.: Bullhorn, Clio, Google,WebRTCDevices Cisco SPA Polycom IP Polycom VVX Yealink Cisco SPA Grandstream Panasonic Polycom VVX Yealink Cisco SPA Grandstream Panasonic Polycom VVX Yealink Cisco Polycom Verge Avaya – Avaya 96x1, J Series Mitel – 5300 IP, 6900 IPPricingBundled w/optional add-onsBundled w/ optional add-onsBundled w/ optional add-onsA la carteBundled & A la carteNoteGlobal service in 100 countries& direct teaming for allopportunitiesGlobal service in 47 countries;22 data centersWorks with Cisco VARs andprovides quota relief to Ciscopartners. Cisco’s largest HCSpartnerLeverages monthly average ofdaily peak seat countsGlobal service in 47 countries;22 data centersCPaaS platform for Voice / SMS /Video API’sKey System CapableTeams.Key System CapableKey System Capable
MAC work included - Full HA Hyrbrid Same database real time failover Key System Capable The following chart is an aid to quickly understand our best of UCaaS Comparison Guide SMB, 1-100 employees Mid-Market, 101-1,000 employees Small Enterprise, 1,001
