WIXLIB

Mitel ConnectWith DataComm Networks Inc. 2017 Mitel. Proprietary and Confidential.Presented by DataComm Networks, Inc. 800.544.4627www.datacomm.com

Mitel Has the Power to Deliver - Globally100CUSTOMERSIN MORE THANOFFICES4,000 EMPLOYEES 2017 Mitel. Proprietary and Confidential.100COUNTRIES

Mitel TodayOperating in3.5 MILLION60 MILLIONCloudEND-USERCUSTOMERS 100 seatsCOUNTRIES2,000ChannelPARTNERS4,000 EMPLOYEESWorldwideRECOGNIZED AS ALEADER BYLEADER IN GARTNER MAGIC QUADRANT FORUNIFIED COMMUNICATIONS 2017 Mitel. Proprietary and Confidential.4More HARE ORTFOLIOyears in arow1.3 BILLION inREVENUE

Mitel Connect: Complete Communications Solution123commonuser experiencedelivery options:as-a-service or productdeployment models:onsite, cloud & hybrid 2017 Mitel. Proprietary and Confidential.Contact CenterMobilityCollaborationIP PhoneSystemApp Integration

Mitel Connect: Easy as 1-2-3Flexible integrationsScalableEfficientOpExFeature richReliableSecureCapExMitel ConnectONSITEOwner maintains andoperates the system. 2017 Mitel. Proprietary and Confidential.Mitel ConnectHYBRIDCombines the benefits ofCLOUD and ONSITEdeployments.Mitel ConnectCLOUDModernUCaaS solution.

End-to-End Unified CommunicationsOne common codebasedeployed YOUR way.Secure access layerApplications for unifiedcommunications & collaborationAP I sVoice switchesAP P L I C A T I O N L AY E RAppsAppsAppsAppsAppsAppsVoice SwitchesPhones and trunkingVoice SwitchesS E C U R E AC C E S S L AY E RDesktop, web and mobile clientsUnified managementAPIs 2017 Mitel. Proprietary and nks

Mitel Connect ONSITELocally owned & managed:APIsEnd-to-end coverage from switchesand appliances to UC featuresAPPLICATION LAYERCollaborationContact CenterMobilityAppsAppsAppsDistributed VoiceServersDistributed VoiceServersDirectorAppsAppsApps99.999% uptimeSignature modular architecturedistributes system intelligenceacross networkVoice SwitchesS E C U R E AC C E S S L AY E RN 1 redundancyEdge GatewayPTSNPhones 2017 Mitel. Proprietary and Confidential.Voice SwitchesDesktopClientsMobileClientsTrunks

MiCloud ConnectVirtualized switches, UC applications and secureaccessSecurity & redundancy at network, infrastructureand application layersAP I sFully hosted & managed inMitel data centers:FaxScribeRecordingCollaborationContact CenterMobilityDist. Voice ServerPortalDirectorPhone SwitchIntegration and scalability as your businessevolvesLess time managing telecom, more time onstrategic initiatives 2017 Mitel. Proprietary and Confidential.Trunk SwitchSecure Access LayerCarriers

Mitel Connect HYBRID AppsFaxScribeSitesContact CenterThe best of ONSITE & CLOUD:APPLICATION LAYERAP I sPair scalable, on-demand cloud services withyour ONSITE phone system. Easy provisioningand update-free management relieve theburden on IT time.CollaborationContact CenterMobilityAppsAppsAppsDistributed VoiceServersDistributed VoiceServersDirectorAppsAppsAppsScribe: Secure voicemail-to-email transcriptionVoice SwitchesS E C U R E AC C E S S L AY E RFax: Send/receive fax via email from any deviceContact Center: Flexibility for agents with onsitedependability for critical customer interactions 2017 Mitel. Proprietary and Confidential.Voice SwitchesEdge GatewayPTSNPhonesDesktopClientsMobileClientsTrunks

Mitel Connect HYBRID SitesThe best of cloud and onsite:Supports a mixed-model deployment tomeet the needs of each locationManage onsite & cloud locations from asingle systemConsistent user experiencecompanywideEasy path for migration to the cloud 2017 Mitel. Proprietary and Confidential.

Easy as 1-2-3Performance ProductivityWhat makes Mitel Connect brilliantly simple?Easy to deploy and manageSimple packaging and pricingIntuitive user experienceRobust UC toolset 2017 Mitel. Proprietary and Confidential.

Mitel Connect IP Phone SystemKeeping your communications on the cutting edge.Color exible Features12 phone models to fityour needsNationwide numberavailabilitySuperiorsound qualityXML-based third-partyphone integrationsDirectory assistance,311 and E911 service 2017 Mitel. Proprietary and Confidential.

Connect IP Phone System: Admin ExperienceFree up IT teams with easy administration from anywhere.System performance and management in a convenientcross-platform, cross-browser environment.Intuitive, modern user experienceIntegrated Connect Director and D&MConvenient search and filteringOn-demand management of lines,preferences, users, applications & more 2017 Mitel. Proprietary and Confidential.

Connect IP Phone System FeaturesRich features without the complexity:Auto attendantDial by Name or ExtensionBargeDistinctive Dial ToneCall ForwardingEmployee DirectoryCall ParkHold & Music On HoldCall RecordingHunt GroupsCall WaitingIntercomCDRsOperatorClasses of ServicePresence Monitoring 2017 Mitel. Proprietary and Confidential.Ring Tone Selection &PersonalizationShared Line mail BroadcastWeb & App DialerAnd more!

Mitel Connect CollaborationOne window, multiple ways to interact.CHATCONFERENCINGVIDEO 2017 Mitel. Proprietary and Confidential.PRESENCESCREENSHARE

Mitel Connect CollaborationCollaborate easily & securely from anywhere.Intuitive meeting controls help increaseproductivity and make meetings more effective.One-click “Join” from your desktop ormobile deviceOutlook integration for event invitesAgenda trackingEasily monitor attendanceQuick “group-centric” actionsRecord meetings 2017 Mitel. Proprietary and Confidential.

Mitel TeamworkTeams work better with Teamwork Mobile app for Android and iOS, web browser Included with Essentials, Standard and Advancedservice plans Private and public workspaces for teams tocollaborate Within each workspace, users can: Send and receive messages Create, assign and manage tasks Share files End-to-end encryption 2017 Mitel. Proprietary and Confidential.

Mitel Connect for MobileBy 2020, mobile workers are set toaccount for 42% of the global workforce.Mitel Connect empowers mobile workers with:Office extension anywhereFind me, Follow meOne-click conference joinSupport for iOS and AndroidToday dashboard 2017 Mitel. Proprietary and Confidential.

Mitel Connect Contact CenterEasy for agents. Delightful for customers.Transform customer interactions with rich contact center features.Modern multi-channel capabilitiesFlexible deployment optionsIntegrated UC featuresEasy queue, agent, KPI &system administration 2017 Mitel. Proprietary and Confidential.

Mitel Connect Application IntegrationIncrease efficiency. Impress customers.Bring communications & businessprocesses together with easeOver 50 advanced apps andintegrations with popular systemsOptions for specific industries andbusiness functionsContinually updated for optimalexperience 2017 Mitel. Proprietary and Confidential.Mitel Connect

Mitel TechConnectIntegrated solutions made brilliantly simple.Extend Mitel Connect with best-in-class solutions delivered by over100 Mitel TechConnect partners.APPLICATIONSCALL RECORDING- ACCOUNTINGSWITCHES –ROUTERS - POE 2017 Mitel. Proprietary and Confidential.ITSP – SIPTRUNKINGVOIP GATEWAYSPHONE FAX VIDEOWIRELESS MOBILITY

Customer Story: Kids Plus PediatricsMitel Connect ONSITEINDUSTRY:HealthcareCHALLENGE: Pre-Mitel Connect system lacked modern features needed to support a QoS program No metrics on call volume or number of calls in queue made it hard to properly staff New system needed to easily scale to support additional locations to match KPP’s rapid growthSOLUTION: Upgraded to Connect ONSITE for greater ROI and business process integration capabilities Lowest TCO of any on-premises system that KPP evaluated, with an anticipated 10% savings over 5 years Reporting & queue management capabilities help alleviate staffing issues and provide better patient experience Intuitive experience and HIPAA compliant conferencing streamline productivity 2017 ShoreTel, Inc. All rights reserved worldwide. 22

Customer Story: Pennsylvania StateEducation AssociationMitel Connect ONSITEINDUSTRY:EducationCHALLENGE: PSEA had 14 offices across the state with 14 separate phone systems and no centralized management, resulting inhigh third-party support costs to manage them Struggled with a previous cloud system and were looking for a stable, reliable systemSOLUTION: Maintenance savings of about 25,000 annually by eliminating third-party support and long-distance chargesbetween offices Improved customer service with modern features like the ability to route calls between offices Ability for each office to use features like page or ring groups differently yet have centralized management from asingle Web page offers a customized, yet unified, experience for all staff 2017 ShoreTel, Inc. All rights reserved worldwide. 23

Customer Story: NJ SharesMiCloud ConnectINDUSTRY:Non-ProfitCHALLENGE: NJ Shares provides heating and utility bill assistance to New Jersey families – their aging on-premises system madeit hard for them to handle calls that are critical to the welfare of local families Needed a system that could handle 200,000 calls a year easily, affordably and without in-house IT staffSOLUTION: Eliminated costly landlines by merging lines into a single call center to more quickly and efficiently support callers Custom, automated reporting minimized manual work while improving operational visibility Modern features like IM, presence & remote calling/forwarding capabilities have increased staff productivity Mitel’s rapid implementation was able to minimize downtime for critical calls 2017 ShoreTel, Inc. All rights reserved worldwide. 24

Customer Story: Monheit Zongolowicz FrischMitel Connect HYBRIDINDUSTRY:Financial ServicesCHALLENGE: Disparate systems and a lack of support for remote workers made daily communications challenging for this multilocation wealth and tax management practice Failing legacy system didn’t offer the modern, sophisticated features needed by staffSOLUTION: Mitel Connect IP phone system paired with Scribe & Fax hybrid services allowed employees to place/receive calls,faxes and voicemails regardless of device or location, offering modern conveniences and increasing productivity Single unified experience for all locations plus mobile support for remote workers Leveraged their Mitel VoIP investment, adding Scribe & Fax functionality without additional capital expenses Mitel’s expertise and security provided better peace of mind for staff handling sensitive customer data 2017 ShoreTel, Inc. All rights reserved worldwide. 25

Pricing Profiles & LicensingEssentialsCLOUD Telephonyservices Desktop clientw/softphone andOutlookintegration Web & app dialer Teamwork Instantmessaging 8-party audio &4-party web Mobile appONSITE Ext Mailbox Up to 8-partyaudio confer. Desktop clientw/ softphoneand Outlookintegration(Pro Call Mgr) IM &collaboration* Web & appdialer Mobile app**Hardware may be required. 2017 Mitel. Proprietary and TE All Essentialsservices All Essentialslicenses All Standardservices All Standardlicenses Voice mail Scribe Remote phone* Full callrecording Operator On-demand callrecording 25-party audio &web confer. Salesforce /otherCRM Salesforce/other CRM 100-partyaudio & web Archiving(IM, callrecordings andconfer.) Operator

Contact Center LicensingCLOUD & HYBRIDONSITEAgent EssentialsBase 10 package IVR, inbound voice, call routing,reporting Server-based software Agent licenses (inboundvoice/callbacks) (10) Callbacks, outbound dialing IVR port licenses (30)Agent Advanced Supervisor license (1) Email and chat Group and Agent Feed licenses(2 each)Agent StandardSupervisorA-la-carte licensing Additional IVR, call recording with UCservices plans 2017 Mitel. Proprietary and Confidential.

Why Mitel ConnectUC made brilliantly simple.UC solutions that let you focus on your work, insteadof getting technology to work.Common experienceDelivery optionsDeployment models to fit your needs 2017 Mitel. Proprietary and Confidential.