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MITEL – SIP CoETechnicalConfiguration NoteConfigure Mitel MiVoice Business 7.2 SP1 PRIfor use with IntelePeer SIP TrunkingSIP CoE 12-4940-00XXX

NOTICEThe information contained in this document is believed to be accurate in all respects butis not warranted by Mitel Networks Corporation (MITEL ). The information is subject tochange without notice and should not be construed in any way as a commitment by Mitelor any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume noresponsibility for any errors or omissions in this document. Revisions of this document ornew editions of it may be issued to incorporate such changes.No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Mitel NetworksCorporation.TRADEMARKSMitel is a trademark of Mitel Networks Corporation.Windows and Microsoft are trademarks of Microsoft Corporation.Other product names mentioned in this document may be trademarks of their respectivecompanies and are hereby acknowledged.Mitel Technical Configuration Notes – Configure MiVoice Business for use with IntelePeer SIPTrunkingMay 2016 12-4940-00XXX Trademark of Mitel Networks Corporation Copyright 2016, Mitel Networks CorporationAll rights reservedii

Table of ContentsOVERVIEW .1Interop History .1Interop Status .1Software & Hardware Setup .1Tested Features.2Device Limitations and Known Issues .2Network Topology.3CONFIGURATION NOTES .4MiVoice Business Configuration Notes .4Configuration Template . 4Network Requirements . 4Assumptions for MiVoice Business Programming . 4Licensing and Option Selection – SIP Licensing . 5Class of Service Assignment . 6Class of Service for Trunk . 7General . 7Advanced . 11Class of Service for Phone . 13General . 13Advanced . 17Network Element Assignment . 19Network Element Assignment (Proxy) . 20Trunk Attributes . 21SIP Peer Profile. 22ARS Digit Modification Plans . 27ARS Routes . 28ARS Digits Dialed. 29Personal Ring Groups Configuration . 30MiVB Setup for Connecting NuPoint . 34Licensing and Option Selection – SIP Licensing . 34System Options . 34Class of Service Options . 35IP Endpoints used for NuPoint Ports . 36Voicemail Hunt Group . 38HCIReroute Hunt Group . 39MiCollab NuPoint Configuration . 41Network Elements . 41Adding Mailboxes. 46MiVoice Border Gateway Configuration Notes . 50iii

OverviewThis document provides a reference to Mitel Authorized Solutions providers forconfiguring the MiVoice Business to connect to IntelePeer SIP Trunking. Thedifferent devices can be configured in various configurations depending on yourVoIP solution. This document covers a basic setup with required option setup.Interop HistoryVersion1DateReason26-Aug-2015Initial Interop with MiVoice Business Release 7.2 SP1 PR1Software Load 13.2.1.27 and IntelePeer SIP TrunkingInterop StatusThe Interop of IntelePeer SIP Trunking has been given a Certification status. Thisservice provider or Trunking device will be included in the SIP CoE ReferenceGuide. The status IntelePeer SIP Trunking achieved is:The most common certification which means IntelePeer SIP Trunkinghas been tested and/or validated by the Mitel SIP CoE team. Productsupport will provide all necessary support related to the interop, butissues unique or specific to the 3rd party will be referred to the 3rd partyas appropriate.Software & Hardware SetupThis was the test setup to generate a basic SIP call between IntelePeer SIPTrunking and the MiVoice Business.Manufacturer1VariantMitelMiVoice BusinessMitelMinet Sets: 5320, 5360, 5312MitelMiVoice Border Gateway – TeleworkerService ProviderIntelePeerSoftware VersionRelease 7.2 SP1 PR1Active Software Load 13.2.1.276.03.00.129.2.0.23N/A

Tested FeaturesThis is an overview of the features tested during the Interop test cycle and not adetailed view of the test cases. Please see the SIP Trunk Side InteroperabilityTest Pans (08-4940-00034) for detailed test cases.FeatureFeature DescriptionIssuesBasic CallMaking and receiving a call through IntelePeer and theirPSTN gateway, call holding, call forwarding,transferring, conferencing, busy calls, DTMF RFC2833,long calls durations, variable codec, G.711 and G.729Codec, Privacy, Loop back calling, Long RingingAutomatic CallDistributionMaking calls to an ACD environment with RADtreatments, Interflow and Overflow call scenarios andDTMF detectionNuPointVoicemailTerminating calls to a NuPoint voicemail boxes as wellas Embedded voicemail and DTMF detectionPacketizationForcing the MiVoice Business to stream RTP packetsthrough its E2T card at different intervals, from 10ms to90msPersonal RingGroupsReceiving calls through IntelePeer and their PSTNgateway to a personal ring group. Also moving callsto/from the prime member and group membersTeleworkerMaking and receiving a call Through IntelePeer andtheir PSTN gateway to and from Teleworker extensionsVideoMaking and receiving a call through IntelePeer withvideo capable devicesFaxT.38 and G711Fax Calls- No issues found- Issues found, cannot recommend to use- Issues foundDevice Limitations and Known IssuesThis is a list of problems or not supported features when IntelePeer SIP Trunkingis connected to the MiVoice Business.FeatureVideo CallProblem DescriptionIntelePeer does not support video callsRecommendation: Contact IntelePeer for update on this feature2

Network TopologyThis diagram shows how the testing network is configured for referenceFigure 1: Network Topology3

Configuration NotesThis section is a description of how the SIP Interop was configured. These notesshould give a guideline how a device can be configured in a customerenvironment and how MiVoice Business programming with IntelePeer SIPTrunking was configured in our test environment.Disclaimer: Although Mitel has attempted to setup the interop testingfacility as closely as possible to a customer premise environment,implementation setup could be different onsite. YOU MUST EXERCISEYOUR OWN DUE DILIGENCE IN reviewing, planning, implementing, andtesting a customer configuration.MiVoice Business Configuration NotesThe following steps show how to program a MiVoice Business to interconnectwith IntelePeer SIP Trunking.Configuration TemplateA configuration template can be found in the same MOL Knowledge Base articleas this document. The template is a Microsoft Excel spreadsheet (.csv format)solely consisting of the SIP Peer profile option settings used during Interoptesting. All other forms should be programmed as indicated below. Importing thetemplate can save you considerable configuration time and reduce the likelihoodof data-entry errors. Refer to the MiVoice Business documentation on how theImport functionality is used.Network Requirements There must be adequate bandwidth to support the VoIP. As a guide, theEthernet bandwidth is approximately 85 Kb/s per G.711 voice session and 29Kb/s per G.729 voice session (assumes 20ms packetization). As anexample, for 20 simultaneous SIP sessions, the Ethernet bandwidthconsumption will be approximately 1.7 Mb/s for G.711 and 0.6Mb/s. Almostall Enterprise LAN networks can support this level of traffic without anyspecial engineering. Please refer to the MiVoice Business Engineeringguidelines for further information. For high quality voice, the network connectivity must support a voice-qualitygrade of service (packet loss 1%, jitter 30ms, one-way delay 80ms)Assumptions for MiVoice Business ProgrammingThe SIP signaling connection uses UDP on Port 50604

Licensing and Option Selection – SIP LicensingNavigation: Licenses License and Option SelectionEnsure that the MiVoice Business is equipped with enough SIP trunk licenses forthe connection to IntelePeer SIP Trunking. This can be verified within theLicense and Option Selection form.Enter the total number of licenses in the SIP Trunk Licences field. This is themaximum number of SIP trunk sessions that can be configured in the MiVoiceBusiness to be used with all service providers, applications and SIP trunkingdevices.Extended Hunt Group: Set to YES for NuPoint Voicemail configurationFigure 2: License and Option Selection5

Class of Service AssignmentNavigation: System Properties System Feature Settings Class of Service OptionsThe Class of Service Options Assignment form is used to create or edit a Classof Service and specify its options. Classes of Service, identified by Class ofService numbers, are referenced in the Trunk Service Assignment form for SIPtrunks.Figure 3: Class of Service6

Class of Service for TrunkGeneralFigure 4: Class of Service (Basic) for SIP Trunk7

Figure 5: Class of Service (Basic) for SIP Trunk – Cont.8

Figure 6: Class of Service (Basic) for SIP Trunk – Cont.9

Figure 7: Class of Service (Basic) for SIP Trunk – Cont.‘10

AdvancedFigure 8: Class of Service (Advanced) for SIP Trunk11

Figure 9: Class of Service (Advanced) for SIP Trunk – Cont.12

Class of Service for PhoneGeneralFigure 10: Class of Service (Basic) for Phone13

Figure 11: Class of Service (Basic) for Phone – Cont.14

Figure 12: Class of Service (Basic) for Phone – Cont.15

Figure 13: Class of Service (Basic) for Phone – Cont.16

AdvancedFigure 14: Class of Service (Advanced) for Phone17

Figure 15: Class of Service (Advanced) for Phone – Cont.18

Network Element AssignmentNavigation: Voice Network Network ElementsCreate a network element for IntelePeer SIP Trunking. In this example, the softswitch is reachable by an IP Address and is defined as “IntelePee” in the networkelement assignment form. The FQDN or IP addresses of the SIP Peer (NetworkElement), the External SIP Proxy and Registrar are provided by your serviceprovider.If your service provider trusts your network connection by asking for your gatewayexternal IP address, then programming the IP address for the SIP Peer, OutboundProxy and Registrar is not required for SIP trunk integration. This will need to beverified with your service provider. Set the SIP Peer Transport to UDP and Port to5060.Figure 16: Network Element Assignment19

Network Element Assignment (Proxy)In addition, depending in your configuration, a Proxy may need to be configuredto route SIP data to the service provider. If you have a Proxy server installed inyour network, MiVoice Business will require knowledge of this by programmingthe Proxy as a network element then referencing this proxy in the SIP Peerprofile assignment (later in this document).Figure 17: Network Element Assignment (Proxy)20

Trunk AttributesThis is configured in the Trunk Attributes form. In this example, the TrunkAttributes is defined for Trunk Service Number 1 which will be used to directincoming calls to an answer point in the MiVoice Business.1. Program the Non-dial In or Dial In Trunks (DID) according to the siterequirements and what type of service was ordered from your serviceprovider2. Dial in Trunks Incoming Digit Modification- Absorb is set to 0Figure 18: Trunk Attributes21