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ShoreTel ConnectPlatform OverviewShoreTel Connect HYBRIDSOLUTION BRIEFTAKE ADVANTAGE OF FLEXIBLE, NEXT-GENTECHNOLOGY TODAYShoreTel Connect HYBRID solutions provision new communications featureson demand, integrate diverse deployments, maximize up-time, and leveragethe strengths of onsite and cloud deploymentsShoreTel Connect HYBRID solutions provisionnew communications features on demand,maximize up-time, and leverage the strengths ofonsite and cloud deploymentsAs a VoIP pioneer, ShoreTel has always ledthe way with innovative communicationssolutions that help our customers drive businessinsights, productivity and growth. We bringa fundamentally different approach to phonesystem technology and the user communicationsexperience, and with the ShoreTel Connectplatform we’ve created a seamless delivery ofservices and applications that work for you todayand adapt strategically as your business needschange in the future.ShoreTel is laser focused on eliminating businesscommunications complexity. Our reputation isbuilt on helping customers close the gap betweentechnical innovation and ease of deployment,ShoreTel. Brilliantly simple business communications.use, and administration. The ShoreTel Connectbusiness communications platform extends thatreputation with ground-breaking technologies thatoffer more efficient, cost-effective ways to deliverbusiness communications.ShoreTel Connect HYBRID combines theimmediacy and convenience of managed servicesubscriptions delivered via the cloud with thesolid performance and control of an on-premisessystem deployment. The result is a flexible,adaptable and strategic approach to unifiedcommunications system deployment.By adapting hosted technologies and integratingkey features with onsite deployments, ShoreTeldelivers a worry-free, strategic migration pathto cloud business communications. You nowhave the flexibility to place communicationsapplications and services where you need them inyour technical infrastructure and pay for them asan operating or capital expense.BENEFITS:§§ Add productivity on demand§§ Maintain local control whileexploring cloud services§§ Add new features with noimpact on IT§§ Maintain financial flexibilityShoreTel Connect HYBRIDYour company combines onsiteand cloud deployment features
ShoreTel ConnectPlatform Overview—ShoreTel Connect HYBRIDShoreTel Connect HYBRID AppsMaintain financial flexibilityONSITE call control with application delivery fromthe CLOUDShoreTel Connect gives company financialplanners the flexibility to choose whether theywant to add business communications servicesas a capital or operational expense. Whilemaintaining the benefits of a capital investmentin the company’s onsite phone system, buyerscan expand services for their employees withoutadditional long-term investment. Adding servicesfrom the cloud is an operational expense, apredictable subscription service that bills monthlyfor just the services you use.As a visionary provider of IP PBX phone systemsand unified communications applications,ShoreTel sees the future of communicationsarchitecture as combining the best of two deliverymethods: a hybrid communications platform thatdelivers the resiliency, control and availability ofan on-premises “hardware-based” phone systemwith the immediacy, ease and flexibility of virtualPBX applications delivered from the cloud.Benefits:SHORETELCONNECT SCRIBEIS A MULTITASKER’S DREAMAdd productivity on demandQuickly and easily provision new communicationsapplications to your ShoreTel Connect ONSITEsystem with ShoreTel Connect HYBRID Apps.Because they’re delivered from the cloud, there’sno hardware to install, or software to manageand maintain. And you can manage the servicesas a monthly subscription, scaling usage up anddown as needed as you add offices, employeesand mobility. Simply provision the services fromShoreTel Connect Portal, the administrativegateway to ShoreTel Connect’s cloud services.Maintain local control while exploring cloudservicesNot ready for a full cloud deployment for yourbusiness communications needs? ShoreTelConnect HYBRID Apps gives system operatorsthe opportunity to experience the convenienceand ease of provisioning cloud servicesincrementally.Add new features with no impact to your ITinfrastructureThe biggest advantage of a cloud phone systemis the reduction of time required for upgradesand maintenance. With an on-premises system,adding new features adds to IT’s workload,but with ShoreTel Connect HYBRID, all that’sneeded is granting permissions to the users viathe ShoreTel Connect Portal. Accounts are keptsynchronized with ShoreTel Connect Directorautomatically.ShoreTel. Brilliantly simple business communications.ShoreTel HYBRID Apps Available TodayShoreTel believes unified communications is morethan just direct conversations. It’s also aboutcreating easy and intuitive access to tools thatspeed information business processes.The ShoreTel Connect HYBRID Apps do just that;they take familiar communications features, andmake them better.ShoreTel Connect HYBRID Apps offersyour ShoreTel onsite deployment additionalproductivity applications: ShoreTel ConnectScribe for voice-to-text transcriptions, andShoreTel Connect Fax that enables fax sendingand receiving from your desktop.ShoreTel Connect Scribe is a multi-tasker’sdream. A voicemail transcription service, ShoreTelConnect Scribe converts voicemail messagesinto written text and automatically emails themto users’ accounts, along with a .wav file of therecorded message.No more dialing in, entering passcodes, andlistening to long, rambling messages. WithShoreTel Connect Scribe, it’s easy to quicklycheck your emails (or easier still, scan yoursmartphone notifications) to determine how andwhen to respond to your messages.ShoreTel Connect Fax makes it easy for usersto send and receive traditional fax messages fromtheir computer. There’s no need for a separateanalog fax machine.Users simply upload documents to their computerand use the ShoreTel Connect Fax email interface
Platform Overview—ShoreTel Connect HYBRIDto deliver documents to the intended fax phoneline. Receiving a fax is just as easy; sendersaddress the fax to a phone number, and thedocuments arrive as an email attachment.How It WorksShoreTel HYBRID Apps are completelymaintenance-free for IT departments – there’snothing to install, no truck rolls for serviceimplementation, and no upgrades to manage.Simply enable employee services via ShoreTelConnect Director and Connect Portal, thebrowser-based administration programs forConnect HYBRID systems. After provisioning,all questions and trouble calls are resolved byShoreTel customer service professionals.ShoreTel understands the concerns manyenterprises with on-premises business phonesolutions may have about opening data up to thecloud. Communication between Connect ONSITEand Connect HYBRID Apps provisioning occursover an https connection and email.ShoreTel Connect HYBRID Apps employs asecure protocol. It sends only the informationrequired to enable Connect HYBRID servicesvia secure http (https) from the premises systemto Connect CLOUD. Connect HYBRID Appsestablishes the connection with the ConnectCLOUD portal and uploads the user data fromConnect Director; this data is used to assignConnect HYBRID Apps services to users. Onceactivated, changes to data within ConnectDirector are automatically provided to theShoreTel Connect CLOUD Portal.ShoreTel Connect HYBRID Scribe:How It WorksShoreTel Connect HYBRID Scribe retrievesvoicemail .wav files from the customer’s ONSITEApplication Server via https. Information is onlysent to the Connect HYBRID Scribe service;nothing is written to the customer’s ApplicationServer.When a voicemail is received on the ONSITEApplication Server, the voicemail .wav files areuploaded to the Connect CLOUD data centervia a secure https channel such that privacyis maintained. From here the message will bepassed to an asynchronous transcription service.Contact CenterMobilityDistributedVoice ServersDistributedVoice ServersDirectorFaxCollaborationDist. Voice ServerRecordingScribeContact nManagementA P IsThe security relationship between your ShoreTelConnect ONSITE administration and yourConnect HYBRID Apps provisioning is basedon Account ID and unique customer specifictoken. After a HYBRID Apps account is createdin the ShoreTel Connect CLOUD Portal, a tokenis provided to enter into Connect Director self-certified through an https connection to theShoreTel cloud.A P IsShoreTel ConnectCarriersPhone SwitchEdge HoldABCOffice HoldABCTeleworkersTrunk SwitchSecure Access ryHoldABCOffice HoldABCTeleworkersShoreTel Connect HYBRID Apps employs secure http (https) to protect ShoreTel Connect ONSITE data when receiving productivity services from ShoreTelConnect CLOUD. Once the ShoreTel Connect HYBRID Apps account is created in the Connect CLOUD Portal, a token is provided that authorizessynchronization between your ShoreTel Connect ONSITE account data and Connect HYBRID Apps provisioning via ShoreTel Connect CLOUD.ShoreTel. Brilliantly simple business communications.
ShoreTel ConnectPlatform Overview—ShoreTel Connect HYBRIDNote: If voicemails are marked private, ShoreTelConnect Scribe will not upload them fortranscription.An automated process, with a secondarysemi-automated process leveraged if needed,transcribes audio files. At no point does a singleindividual transcribe an entire voicemail, rather aselection of people transcribe various parts of themessage in order to retain privacy and anonymity.A uniquely assigned transaction ID manages thevoicemail throughout the transcription process inorder to protect the privacy of users identification,name, email address and phone number. Nopassword information is stored. ShoreTel ConnectScribe does not store or retain .wav files ortranscribed files in the cloud. However, contentleft in the original voicemail will remain on theShoreTel Connect ONSITE on-premises servers.ShoreTel Connect Fax: How It WorksShoreTel Connect Fax is an email-to-fax andfax-to email service used as a fax solution for theShoreTel ONSITE IP PBX phone system. WithShoreTel Connect Fax, users receive incomingfaxes in their email inbox and send outboundfaxes as email attachments – thereby eliminatingthe aspects of additional hardware or softwaresusceptible to breach.Faxes are stored on the ShoreTel server for upto three months before deletion. While standardemail security concerns apply, ShoreTel ConnectFax eliminates the possibility of sensitivedocuments left out in the open on a communalanalog machine.As with ShoreTel Connect Scribe, it is importantto note that content is still susceptible to packetsniffing when traveling across a public network,so standard email encryption precautions shouldalways be in place – such as strong passwordpolicies and avoiding unsecured public wirelessaccess points.ShoreTel. Brilliantly simple business communications.ShoreTel Connect HYBRID SitesUnifies mixed ShoreTel Connect deployments;available late 2015ShoreTel Connect HYBRID Sites enablescompanies to unify locations that have deployedboth Connect CLOUD and Connect ONSITEphone systems. Connect HYBRID Sitessynchronizes ShoreTel Connect CLOUD, ONSITEand HYBRID Apps locations with automateddirectory integration that delivers commonextension dialing, Caller ID, point-to-pointvideo and 100% feature parity (although nottransparency).Benefits:§§ Add new cloud remote office locations to yourcompany network without capital expense§§ Add new accounts, including seasonalteleworkers, without IT operational impact§§ Deploy a single communication platformforglobal business, deploying onsite wherecloud services are not available§§ Give all your employees the same great ShoreTelConnect user experience at alllocations, nomatter whether their call control is in the cloudor onsite§§ Control your own financial strategy oftransitioning from capital to operational expensemodels§§ Provides a clear migration path from an onsitedeployment to an all-cloud deployment§§ Grow your communications system asyour business needs change with greatestdeployment flexibility
ShoreTel ConnectPlatform Overview—ShoreTel Connect HYBRIDTHE RIGHT CHOICE FOREVERY BUSINESSShoreTel Connect’s singleplatform for cloud, onsite andhybrid phone systems extendsour reputation for simplifyingthe way companies deploy,manage and maintain unifiedcommunications—no matterhow many sites you serve.Now, whether you prefer tosubscribe to a managed cloudcommunications service, investin an onsite communicationssystem, or deploy a combinationof the two, there is a singlesolution that delivers the sameoutstanding features and userexperience to your entire team—ShoreTel Connect.ShoreTel. Brilliantly simple business communications.ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systemsand unified communications solutions powering today’s always-on workforce. Its flexiblecommunications solutions for on-premises, cloud and hybrid environments eliminate complexity,reduce costs and improve productivity.World Headquarters960 Stewart DriveSunnyvale, CA 94085USAshoretel.com 1 (800) 425-9385 Toll Free 1 (408) 331-3300 Tel 1 (408) 331-3333 FaxEMEAInspiredEasthampstead RoadBracknell, RG12 1YQ 44 (0) 1344 208800 TelWant to know more?Talk to an expert.Visit www.shoretel.com/findaresellerAPAC8 Temasek Boulevard#41-03Suntec Tower 3Singapore 038988 65 6517 0800 TelCopyright 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are theproperty of their respective owners. Specifications are subject to change without notice. Part #800-2101-01/07.15
fax-to email service used as a fax solution for the ShoreTel ONSITE IP PBX phone system. With ShoreTel Connect Fax, users receive incoming faxes in their email inbox and send outbound faxes as email attachments – thereby eliminating the aspects of additional hardware or software susceptible to breach. Fax
