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MITEL3300 IP CommunicationsPlatform5312 IP and 5324 IP PhonesUser Guide

5312/5324 IP Phones User GuideNOTICEThe information contained in this document is believed to be accurate in all respects but is notwarranted by Mitel Networks Corporation (MITEL ). The information is subject to change withoutnotice and should not be construed in any way as a commitment by Mitel or any of its affiliates orsubsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors oromissions in this document. Revisions of this document or new editions of it may be issued toincorporate such changes.No part of this document can be reproduced or transmitted in any form or by any means - electronicor mechanical - for any purpose without written permission from Mitel Networks Corporation.TRADEMARKSMitel is a registered trademark of Mitel Networks Corporation.Other product names mentioned in this document may be trademarks of their respective companiesand are hereby acknowledged.Mitel 5312 IP and 5324 IP PhonesUser GuideSeptember 2008 , Trademark of Mitel Networks Corporation Copyright 2008, Mitel Networks CorporationAll rights reservedii

Table of ContentsABOUT YOUR PHONE . 1Ring/Message indicators . 4Selecting Menu Options. 4Using Your IP Phone with Mitel Unified Communicator Express. 4Using Your IP Phone in Remote Mode . 4About Feature Access Codes . 4For Users on Resilient 3300 ICP Systems . 5Line Interface Module . 5TIPS FOR YOUR COMFORT AND SAFETY . 5Don't cradle the handset! . 5Protect your hearing . 5Adjust the viewing angle . 6CUSTOMIZING YOUR 5312/5324 IP PHONE . 7Ringer Control. 7Handset Receiver Volume Control . 7Speaker Volume Control. 7Display Contrast Control . 7Feature Keys . 8Language Change . 8MAKING AND ANSWERING CALLS . 9Make a call. 9Answer a call . 9Emergency Calls. 9Phonebook. 10Redial. 11Redial – Saved Number. 11Speed Call Keys . 11Speed Call – Personal . 12Handsfree Operation . 12Auto–Answer . 13Group Listen . 13iii

5312/5324 IP Phones User GuideCALL HANDLING. 14Hold . 14Mute. 14Transfer . 14Conference . 15Conference Split . 15Add Held (5324 IP Phone only) . 15Swap. 15Call Forward . 16Call Forward - Remote (I am Here) . 17Call Forward - End Chaining. 17Call Forward - Forced (5324 IP Phone only) . 18Call Forward - Override . 18Messaging - Advisory . 18Messaging - Callback . 19Messaging - Cancel Callback . 20Messaging - Cancel All Callbacks . 20USING ADVANCED FEATURES . 21Account Codes . 21Attendant Call Hold - Remote Retrieve. 21Call Park . 22Call Pickup. 22Campon . 23Do Not Disturb . 23Override . 23Paging. 23Direct Paging . 24Direct Paging - Handsfree Answerback Enabled. 24Direct Paging - Handsfree Answerback Disabled. 25Timed Reminder (5324 IP Phone only) . 26Headset Operation. 26Headset Operation. 27Music . 27Group Paging / Meet Me Answer. 27iv

5312/5324 IP Phones User GuidePhone Lock. 28User PIN (5324 IP Phone only) . 29Trunk Flash. 29Record a Call . 30Hot Desking . 31Hot Desk Remote Logout . 32Tag Call . 32Call History . 32Night Answer . 33Release. 34Mobile Extension . 34USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT . 35USING THE 5310 CONFERENCE UNIT WITH A MOUSE . 35Turn the conference unit on and off. 35Adjust the conference unit volume. 35Place the Conference Unit in Presentation mode . 35Mute the conference unit . 36Exit the conference . 36USING THE 5310 CONFERENCE UNIT WITHOUT A MOUSE. 36To start a Conference . 36Adjust the conference unit volume. 36Mute the conference unit . 36Exit the conference . 36USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) . 37LINE INTERFACE MODULE MODE . 37FAILOVER MODE . 38EMERGENCY CALLS . 39USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONEONLY). 39v

5312/5324 IP Phones User GuideABOUT YOUR PHONEThe Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that providevoice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen,display-assisted access to features, on-hook dialing and off-hook voice announce with handsfreeanswerback, and a large ringing/message indicator. The 5312 IP Phone offers 12 programmablekeys, and the 5324 IP Phone offers 24 programmable keys for one-touch feature access. Bothphones provide ten fixed feature keys for convenient access to features such as Conferencing,Redial, and many customizable user settings.The 5312 and 5324 IP Phones support Mitel Call Control (MiNet) protocol and Session InitiatedProtocol (SIP). The 5324 IP Phone also supports modules such as the Line Interface Module, 5310 IPConference Unit, and the 12 and 48 Button Programmable Key Modules. The 5324 IP Phone can beused as an ACD Agent Phone or a Teleworker phone. The personal key on the bottom left (5312) orbottom right (5324) is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Do Not Disturb). You can program feature keys from your phone(5324 only), or using the Desktop Tool. Your administrator can also program feature keys. Speed Call keys. You can program speed call keys from your phone, or using the Desktop Tool. Line Appearances. Only the administrator can program line appearances.Note: For more information on the Desktop Tool, talk to your system administrator.1

5312/5324 IP Phones User Guide5312 IP Phone5324 IP Phone2

5312/5324 IP Phones User GuideElements of Your PhoneFeatureFunction1) DisplayProvides a two–line, 20–character liquid crystal display (LCD) viewing area thatassists you in selecting and using phone features, accessing your voice mail,and identifying callers. When you access the Menu key, prompts and featureinformation appear on the display screen. For information on selecting menuoptions, see "Selecting Menu Options" elsewhere in this guide.2) Softkeys (5324 IPPhone only)Context-sensitive keys change depending on the modes of the operation and themenu currently displayed. Softkeys enable you to easily view and select avariety of features.3) Ring/MessageIndicatorFlashes to signal an incoming call and to indicate a message waiting in yourvoice mailbox.4) Volume, Speakerand Mute ControlsProvide the following audio control capability:(UP) and(DOWN) provide volume control for the ringer, handset, andhandsfree speakers.(SPEAKER) enables and disables Handsfree mode.(MUTE) enables Mute, which allows you to temporarily turn your phone'shandset, headset or handsfree microphone off during a call.5) Fixed FunctionKeysGive you access to the following phone functions:(MENU) : provides access to menus for your phone's additional features.Note : When navigating through Menu options, press(MENU) to back up one menu level.(CANCEL) or(CANCEL) : ends a call when pressed during the call, and, when you areprogramming the phone, eliminates any input and returns to the previous menulevel.(REDIAL) : calls the last number dialed.(HOLD) : places the current call on hold.(TRANS/CONF) : initiates a call transfer or establishes a three–partyconference call.(MESSAGE) : provides access to your voice mailbox and flashes to notifyyou of messages waiting in your voice mailbox. Note : The Ring/Messageindicator also flashes when messages are waiting.6) KeypadUse to dial.7) ProgrammablePersonal Keys andDesignation CardProvides 12 or 24 keys that can be programmed as speed call keys, featurekeys, or line appearance keys, according to your communication needs.Personal keys have status indicators. On a 5324 IP Phone, the bottom rightpersonal key is always your Prime Line key. On the 5312 IP Phone, the bottomleft personal keys is always your Prime Line key. Write the name (speed call,feature or line appearance) of the Personal keys that you program on thedesignation card (use the side of the card with the textboxes provided). Use theslot behind the plastic cover at the bottom of the phone to remove/insert thedesignation card.8) HandsfreeSpeakerProvides sound for Handsfree calls and background music.9) HandsetUse for handset calls. If you are in headset or handsfree mode, you do not needto use the handset.3

5312/5324 IP Phones User GuideRing/Message indicatorsWhen indicator isit means thatFlashing rapidlyYour phone is ringingFlashing slowlyA message or callback message is waiting at your phoneOnYour phone is ringing another phoneOffYour phone is idle, or you are on a callSelecting Menu OptionsBecause the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and5324 IP Phones may differ.To select menu items on the display:1. On a 5324 IP Phone, press the softkeys.2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options * YES 0 DEFAULT# NO appear and you want to select YES, press *.Procedures in this guide show all menu selection options, where applicable—for example, "Press the* or Yes softkey". Procedures in this guide also specify when a menu option is available on only oneof the phones—for example, "On a 5324 IP Phone only, press the Save softkey".Using Your IP Phone with Mitel Unified Communicator ExpressUnified Communicator Express is a lightweight (server-less) unified communications client thatprovides productivity enhancements like click to dial, incoming caller ID pop-up, PC-based missedcalls and speed calls list, and personal (Microsoft Outlook ) directory integration. In addition toenhancing telephony features in the office environment, it allows you to be immediately attentive to allincoming communications.For more information on installing and using this application, see the Mitel Unified CommunicatorExpress documentation available at www.mitel.com.Using Your IP Phone in Remote ModeRemote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in otherlocations away from the office. For information on how to program your IP Phone for remoteoperation, refer to the Teleworker Solution (6010) Remote IP Phones User Guide available atwww.mitel.comAbout Feature Access CodesUse of some features requires dialing access codes. Ask your Administrator for a list of codes youshould use.4

5312/5324 IP Phones User GuideFor Users on Resilient 3300 ICP SystemsIf during a call, you hear two beeps repeated every 20 seconds it means that your phone is switchingto a secondary 3300 ICP system. The call continues but some of the keys and features on yourphone function differently. The keys and most features begin working normally again after you hangup. If your phone switches to the secondary system while your speaker or handset is muted (that is,while the MUTE light is on), the call remains muted until you hang up. Normal operation resumeswhen your phone switches back to the primary system. If your phone is idle and switched to thesecondary system, you'll see a flashing rectangle on the display. The rectangle remains until theswitch to the primary syste

Using Your IP Phone with Mitel Unified Communicator Express Unified Communicator Express is a lightweight (server-less) unified communications client that provides productivity enhancements like click to dial, incoming caller ID pop-up, PC-based missed calls and speed calls list,