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BT Web Conferencing powered by WebEx Making collaboration simple, straightforward and complete

Realise the potential of fully managedcollaboration services

Why BT ConferencingOur service disciplines are designed to take the pressure off yourorganisation before, during and after you introduce collaborationservices into your environment. Once your services are identified,a dedicated team of professionals is immediately available to helpsmooth the transition and reduce any burdens over time. The core teamcomprises four key roles: project manager, service manager, accountmanager, and relationship marketing manager. Working together asa dedicated team, these experts will guide both your organization'simplementation team and end-users through thelaunch and post-launch process by offering: End user adoption and ongoing education Reporting and analysis Financial analysis and management Disaster recovery and risk management Technical support

Why BT Web Conferencing powered by WebEx WebEx Enterprise Edition is a comprehensive package of real-time web collaborationservices that allows your company to increase your reach, accelerate the speed of yourcurrent business processes and reduce costs. It fulfills the real-time communicationneeds of today’s global business organisations. Use all of the Centers to maximisescalability and efficiency within your organisation, or allow our sales consultants tohelp you decide which ones best meet your needs.WebEx Meeting Center WebEx Training CenterBring remote workers, partners and customers togetherto review the latest plans. Conduct regular meetingsbetween geographically scattered staff members.Hold lively creative sessions with your marketing andadvertising teams. Make Meeting Center available to everydepartment and watch productivity soar.Reduce live and on-demand delivery costs with theindustry’s most interactive online classroom. Makeevery class a success with WebEx Training Center. Driveproduct adoption by offering your customers easy accessto web-based training. Educate your channel partnersand field reps regularly, so they always have currentinformation. Train global employees to advance their skillsor push revenue-generating initiatives to market faster.Whatever your training goals, WebEx Training Center willhelp you provide an exceptional training experience.WebEx Event Center Stage online events with all the power and punch ofin-person productions at far less cost. Market yourproducts and services by conducting webinars togenerate leads. Train your employees, customers, andchannel partners. Hold timely product launches. Informshareholders of your latest financial results. Use EventCenter to deliver online events for any purpose and keepyour audiences coming back for more.WebEx Support CenterInvite customers into support sessions, then view and controltheir remote desktops in real time. Upload files to installpatches and updates or download files for in-depth analysis.Ask subject matter experts to join calls instantly. WebExSupport Center makes it easy and it will measurably improveyour productivity and customer satisfaction.WebEx Sales CenterMake more sales calls in less time and grow your businessfaster. Use WebEx Sales Center to show anyone, anywherewhat you have to offer. Meet instantly with prospectsaround the globe and capture their attention with lively,interactive presentations and product demos. Bringsubject-matter experts into any call on the fly. Then, postpresentations, meeting notes, and other resources inpersonalised portals that your prospects can access anytime. Empower your sales force with WebEx Sales Centerand take your sales to new heights.

Meeting CenterEvent CenterWebEx Sales CenterWebEx Support Center WebEx Training CenterPresenting information,sharing applications,and collaborating onprojects on a daily basisLarge-scale, onlineevents, such asproduct launches andearnings callsEnd-to-end sellingDiagnosing problems,transferring files, andresolving issues forremote customersInteractiveinstructor-led training Deliver dynamicand interactivepresentations Collaborate in real-time Demonstrate productsand services to anyone,anytime Make decisions faster,and spend less moneydoing so Quickly and flexiblyreach audiencewith importantcommunications Easily repeat successfulevents and re-purposeprior events forscalability Comprehensive salesmanagement analytics Collaborativeteam-selling tools Personalised andcompelling buyerexperience Substantially improveteam selling efficiency Engage prospectthroughout the sales cycle Improve salesoperations with real-timesales management andanalytics Maximise selling time Shorten sales cycles Increase sales-win rates Reduce selling costs Integrate with CRM/SFA Extend market reachand increase awareness Generate more leads at alower cost per lead Reduce on-site visitswithout impactingcustomer satisfaction Increase TechnicalSupport Repproductivity Decrease timeto resolution Decrease customerdowntime Increase customersatisfaction Decrease support costs Slash the timeand effort neededto deliver training Maximise time ofexisting trainingpersonnel Accelerate knowledgetransfer throughoutorganisation Provide interactiveinstructor-led learningwithout the cost oftravel and venues Reach more people,more frequently Collaborative sessions Internal/externalmeetings Product demos Weekly status updates Web seminars Marketing events/Conferences Product launches Employeecommunications Sales presentations Sales productdemonstrations Prospectcommunication Review activities foraccounts/opportunities Technical support viathe Internet Employee training Partner training Customer training Presentation/DocumentShare Application/DesktopShare Web Browser/WebContent Share Instant andPlanned Polling Chat Video Whiteboard Integrated audioconferencing Record, edit andplayback File Transfer Presentation/DocumentShare Application/DesktopShare Web Browser/ Web Content Share Instant and PlannedPolling Chat Threaded Q&A Video Whiteboard Integrated audioconferencing Record, edit andplayback File Transfer Customise Registrationand Reports Lead source trackingand lead scoring Automated EmailManagement System Multiple Presenters andPanelists Private Prep Room and Virtual Lobby Recording Presentation/DocumentShare Application/DesktopShare Web Browser/ WebContent Share Chat Video Whiteboard Integrated audioconferencing Record, edit and playback File Transfer Team Selling Silent monitoring Online Sales CallAnalytics Communication Portals Track Account &Opportunity Launch WebEx SalesCenter from CRM/SFA Invite Expert Permission basedsharing Group Join Attention Display File Transfer Desktop/ApplicationView and Control Chat Video Record, edit andplayback File Transfer Inbound support(Click to Connect) andoutbound support froma web browser WebACD queuing,routing and distributionto the most qualifiedagent Advanced TSRproductivity tools suchas two-way file transfer,log on to client’s desktopas an administrator,and collect systeminformation with one click Invite and Transfer toavailable TSR or to aqueue Manager Dashboard tomonitor all sessions andagent activity at both thequeue and TSR level Presentation/DocumentShare Application/DesktopShare Web Browser/ WebContent Share Instant and PlannedPolling Chat Video Whiteboard Integrated audioconferencing Record, edit andplayback File Transfer Class Registration &Scheduling Real-time Testing &Grading Automated attendanceand assessment trackingand reporting Instant Feedback tools Breakout Sessions andHands-On Lab Integrates withleading LearningManagement SystemCapabilitiesTypes of MeetingsBenefitsBest forComparison of Centers

Features ComparisonFeatureActive Talker - Identify who’s speaking by a flashing icon in the meetingparticipant panel.MeetingCenterEventCenter WebExTrainingCenterWebExSalesCenter Advanced file transfer - Transfer files to and from a customer’s system toapply patches and updates during the session or retrieve customer data filesfor in-depth analysis. No complicated process. Just drag and drop.Annotation - On-screen whiteboarding used to brainstorm and share ideas.APIs and standards support - Extend your information technologyinvestments and ensure interoperability.WebExSupportCenter Attention display indicator - Get a visual alert when an attendee uses otherapplications during a presentation. Automated email management - Send out invites, confirmations, reminders,and follow-up emails automatically. Auto play presentation - Turn downtime into selling time. Engage, inform,and influence prospects before the call begins by customising a corporateoverview presentation. Basic File Transfer - Allows hosts to transfer files through an easy-to-useinterface within a meeting to all attendees. Communication portal - Engage prospects throughout the sales cycle withpersonalised portals. Run reports to view activity. CRM integration - Initiate support session directly through your CRMsolution. Get out-of-box integration with Salesforce.com and Remedy. Breakout sessions - Promote active learning by conducting multiple,simultaneous small group, collaborative activities. Trainers can “walk aroundthe room” and see how each group is doing. Call escalation - Bring subject-matter experts in instantly when needed.Chat - Increase interaction and gather feedback instantly from your audience. Cross platform support - Meet with anyone without worrying about whatoperating system they use. WebEx offers unmatched support for Windows, Mac,Linux, and Solaris. Customised meetings - Create custom meeting types to address the specificbusiness or industry needs. Document, application and desktop sharing - Share and control documents,applications, and desktops remotely in real time without uploading files to aserver. Enterprise integration - Use your single sign-on to access Webex, and counton easy integration with other enterprise applications. Firewall friendly - Work through most firewalls without opening additionalports. WebEx Support Center operates through standard http and https ports. Floating TSR control panel - Access all session controls during desktop orapplication sharing without obstructing view or switching screens. Hands-on lab - Connect remote learners with remote computers,applications, and simulations before, during, or after live training sessions toreinforce learning with hands-on activities. Integrated telephony - Keep conversation flowing with integrated audio.Choose toll or toll-free teleconferencing with call-in or call-back options. Integrates with Lotus Notes - Initiate meetings instantly from Lotus Notesand various Instant Messaging solutions. Integrates with Microsoft Office applications - Initiate meetings instantlyfrom MS Office , MS Outlook , and various Instant Messaging solutions. Lead tracking and scoring - Identify your highest quality and mostcost-effective lead sources. Log onto customer desktop as administrator - Sign on to a customer’smachine as an administrator to access and install new applications andperform other activities that require administrative privileges. Multimedia content - Incorporate PowerPoint, Flash animations, audioand video into your meeting. Multiple language capabilities - Interface offered in English, SimplifiedChinese, Traditional Chinese, French, Spanish, Korean, Swedish, German andJapanese.