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Technical Publications9.2 Answering CallsIncoming calls can be answered while Zultys Mobile is in the background orwhile the Zultys mobile application has focus.A popup screen appears when a call comesin showing the caller ID, as well as whichUser or Call Group this call is for, andallowing you to: Accept the call. Decline the call to silence the ringing.When you choose to answer the call, if usingthe Softphone the call goes throughimmediately.If the softphone function is disabled, the MXphone system initiates a call to your phonenumber.The call from the office phone system is anormal cellular/mobile call and thus callcharges may apply.Note: The Caller ID presented with the voicecall from the MX system may not be theoriginal caller ID of the person who calledyou due to limitations in carrier networksetc.From the iPhone Answer screen tapping: Answer - Answers the call.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 14 of 38

Technical Publications Decline - Sends the caller to youriPhone’s voice mail.9.3 Multiple Call SessionsIt is possible to handle up to foursimultaneous calls.In the call session screen, the current line ishighlighted in green.To switch between call sessions, tap on aspecific call session. An active call is placedon hold when you switch to another session.To make another outbound call, navigate toBuddies or Contacts and select a contact orphone number.9.4 Advanced Call Handling OptionsWhen using the softphone function, active calls can be parked, placed on holdor transferred.To accesses these functions, you must havethe active call session open.If you previously navigated away from it, tapon the blue bar at the top of the screenZultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 15 of 38

Technical Publications9.4.1 Call RecordingIn order to access this feature, the user must have Call Recording optionenabled in MX Administrator. Contact your system administrator for assistance.To initiate a Call Recording, tap the Record button.The button willchange to green to indicate that recording is in progress.Note that if you activate Call Recording in mid call, the entire call will berecorded.You can disable call recording, by tapping the active Record button. Do note,doing so erases all recordings for this call.To access a call recording after the call isdisconnected, navigate to Voicemail on thebottom bar of the application. Tap on MyVoicemails and select the Recording tab.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 16 of 38

Technical Publications9.4.2 ConferenceThe option to create a conference is onlyavailable when you have two or moresimultaneous call sessions.With one call session selected, tap on theConference button.Tap the checkbox next to the name of theperson you want to join to the conferencethen tap the Make button in the top rightcorner.9.4.3 HoldTo place a call on hold, tap the Hold button in the call session.A held call can be parked or transferred.To retrieve the call, tap the Hold button again.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 17 of 38

Technical Publications9.4.4 Unattended TransferTo transfer a call, tap the Transfer button in the softphone screen.Tap the name of person to transfer the call to then tap Transfer to complete theoperation. You can type a name of the contact to search for them in the Contactlist.Alternatively, you can make a transfer to abuddy, another user on the MX, or a numberfrom your Call Log.While on an active call, navigate to thedesired screen of the application, tap andhold the contact until the Quick Contactoptions appears. Select Transfer to performan attended transfer.9.4.5 Attended Transfer1. While on an active call, tap the Add Call option.2. Search the contact by name or type the number to call.The active call is placed on hold.Once the called party answers, you can merge the two active calls.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 18 of 38

Technical Publications3. Tap the Transfer button in thesoftphone screen.Select the Active call at the top.9.4.6 ParkTo park a call, tap the Park button in thesoftphone screen.A popup with the park ID assigned to thiscall will appear on screen.To retrieve a parked call, tap on the Moreicon in the bottom right corner and selectPark.Tap on the phone buttonnext to the callto retrieve the call from hold.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 19 of 38

Technical Publications10 ContactsThe Contacts screen presents the list of coworkersthat you have previously selected as your buddies atthe top. It is a convenient way to keep track ofcoworkers that you interact with frequently.If you scroll to the bottom of the list, you will seethe full list of contact on the MX system.You can search for a person by typing the firstletters of the buddy in the search bar to start thematching process.Tap on the phone iconnext to the person’sname to see options for calling this person.To initiate a call, tap on the Dial Call iconnextto the number you wish to dial.To initiate a chat, tap on the Send iconnext tothe person’s name.You can see the chat history with this person.Type a message and tap the send the Send iconor Enter on the keypad.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 20 of 38

Technical PublicationsFrom this screen, tap theicon to see moreoptions. Place a call Convert this chat into Group Chat, see Section13 for more details View their contact infoFrom the Contact Info screen, you can do thefollowing: Place a call Send this person an email message Add or Remove this person to your buddy list View recent history for that buddy, whichincludes both calls and messagesZultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 21 of 38

Technical Publications11 ChatTo initiate a chat, tap on the Send iconnext to the person’s name in the Contactslist.You can see the chat history with thisperson.Type a message and tap the send the Sendiconor Enter on the keypad.Tap on button in the bottom right of thescreen to open the menu for sending filesand switching between system messages orswitch between in system IMs and SMSmessages.Please note that additional license purchaseis required to utilize SMS message feature.When Sending messages, you can sendsaved photos or videos on your phone, asaved document or take a photo or videofrom within the application.From this screen, tap theicon to seemore options. Place a call Convert this chat into Group Chat View their contact infoZultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 22 of 38

Technical Publications12 Group ChatWhen converting a Chat session into a Group chat:1. Select members that you want to be part ofthe group from the Contact list below. Acheckmark appears next to selectedmembers.2. Tap Done button once all members areselected.3. The new group now appears in your Groupsscreen.By default, this is a private group chat. Othercoworkers cannot join private group discussionswithout invitation from a group member. See Section13 for more details on converting private groups topublic chats.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 23 of 38

Technical Publications13 GroupsOn this screen, you can view GroupChat/Team Messaging feature. To accessthe Groups menu, tap on the Group iconon the bottom bar.Note: The MX system must be running12.0.4 or higher for Group Chat tofunction.Group screen shows your Private andPublic groups. Other coworkers cannotjoin private group discussions withoutinvitation from a group member. Any useron MX can join Public groups.To join an existing Public group, tap onJoin group button.Select a group from the list and tap onJoin in the popup.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 24 of 38

Technical PublicationsTo create a new group, tap New Group.1. Type the name of the group2. You can toggle whether the groupis Private or Public.3. Click Next to proceed to memberselection.4. Select members that you want to bepart of the group from the Contactlist below. A checkmark appearsnext to selected members.5. Tap Done button once all membersare selected.If you are a member of a group, tap onthe group name to see chat history.You will see a number of participants atthe top of the screen.To communicate with the group, type amessage and tap the send the Send iconor Enter on the keypad.Tap on the bar at the top of the screen tosee more options.Tap on the More icon to see groupSettings screenZultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 25 of 38

Technical PublicationsIf you are the owner of the group, you canrename it, change whether it’s public orprivate and transfer ownership of thegroup to another member.Group owner can also remove membersfrom a group by swiping from right to lefton their name in the member list.All members of the group can add newmembers to the group. Group memberscan leave a group at any time or mutenotifications for it.13.1Initiating Conference Calls from Chat GroupsYou can initiate a conference with members of the Chat Group from the ChatGroup screen.Note: The MX system must be running 14.0.4 or higher to utilize thisfunctionality.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 26 of 38

Technical PublicationsTap on the name of a group and then tapon the bar at the top of the screen to seemore optionsThere are two ways to initiate a conference call to group members:Call MembersThe MX system creates a conference. The system rings all members of the Group.When they answer, they will hear “connecting now” and be placed into theconference.Start ConferenceThe MX system creates a conference. A group text is sent stating the conferencecall has started. When the call ends, a group text stating call ended is sent.Group members are free to join this call at any time. This method isrecommended if not all members of the group are required to join theconference call.When you create a conference call, yourphone will ring.After answering it, you will see thesoftphone screen. You can use ordinarycall controls from this screen.Note that disconnecting the call from thisscreen, will disconnect you from theconference. If other members are still onthe call, the conference will continue evenafter the person who initiated the call hasleft.Tap the Back button to see more optionsZultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 27 of 38

Technical PublicationsFrom this screen you can see who iscurrently on the call.14 VoicemailTo access the Voicemail menu, tap on theVoicemail icon on the bottom bar.My voicemail subheading in the list notes themessages for your user extension.If you are an agent of a Call Group, HuntGroup or an Operator Group, you will alsohave access to the voice mail box for thesegroups. Note that the Group voice mail isonly available if the Enable Agent Rolesoption is active in application settings. Seesection 17.2 for more information.Tap My Voicemail to view your list ofvoicemail.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 28 of 38

Technical PublicationsA list of voicemails is displayed.Tap a voice message to present the options: Tap Play icon Tap Deleteto listen to messageicon to move themessage to Deleted folder Tap Call iconto call back Mark as read or unread Tap Forward iconand selectForward Message to send this messageto another user on the MX systemWhen you choose to forward the voicemail,you will see a list of users on MX system.Checkmark next to the name of the personto send the message too.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 29 of 38

Technical PublicationsYou can mark this message as either Urgentor Private. It is not possible to mark it asboth Urgent and Private at the same time.You may type or record an introductorycomment to send along with the message.When done, tap on Send in the top-rightcorner of the screen to finish.14.1Configuring Voicemail GreetingTap the setup iconto access yourmailbox greetings.You can record your name and yourgreetings from this screen.Tap the desired greeting.To record a new greeting tap the Recordiconand speak the greeting.When you are done you can listen to therecording.If you are not satisfied with yourrecorded greeting, tap Delete icontodiscard it.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 30 of 38

Technical PublicationsWhen you have recorded a greeting that you like, tap on the uploadbuttonto save it on the MX system.You can select an active greeting, by tapping on the radial button next thename of the greeting.15 SMSThis feature allows you to send/receive SMS messages to mobile phonesdirectly form the Mobile Communicator interface.Please note that additional license purchase is required to utilize SMS message feature. Tap theicon in the buddiesscreen and select New Message Enter the phone number in the Tofield. Type your message and press theicon.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissionPage 31 of 38

Technical Publications When the user responds, you will seereceive a notification and see thecontent in the Chat area. SMS messaging operation is the sameas internal Chat operation. Messagesyou send and message replies aredisplayed in the Chat area. SMS activity will be shown in theRecents area. You may click on theitem to display the activity.Zultys Mobile Communicator for iPhone 10.0 (0000000327)/Revision 2 Nov. 8, 19 2019 Zultys, Inc. No reproduction of distribution without permissi

MX system must be able to access mxps1.zultys.com:7788 and mxps2.zultys.com:7788 for push notification related functionality to operate. 3 New Features in Zultys Mobile Communicator for iPhone version 10.0 Ability to connect use's active call sessions into a multi-party conference from the call screen