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Webex CallingTurn cloud calling into smarter collaboration with Webex Calling 2022 BRIGHTCLOUD GROUP LTD. ALL RIGHTS RESERVED.
Your customers have big expectations when it comes to calling and customerexperiences. They have come to expect flexibility in anytime, any devicecommunication. At the same time, your employees need your support withtheir ability to work from home, in the office or anywhere between.Enabling quality collaboration, real connection and clear communication, hastherefore become the cornerstone of business success. Your employees need toolsthat are flexible, secure and integrated to drive real-time, remote collaboration.Webex Calling from Cisco makes it possible for you to meet theexpectations of your customers and employees. It provides the mostflexible and agile enterprise-grade options, with less complexity incommunications and more dynamic ways to collaborate.
78%Of office employees have longterm mandatory or optional workfrom home arrangements(Source: Metrigy Workplace Collaboration: 2021-22Benchmark Study. Irwin Lazar, Robin Gareiss)85%Of the Fortune 500 use Webex500Webex has51%of the market share of Cloud UCcalling users (No.1 in Market)39mCloud UC calling users
What is Webex Calling?Move to cloud calling with confidence withthe market leader as your cloud partner.Cisco Webex Calling is part of the Cisco Webexcollaboration suite. The full-stack bundle providesthe essential business calling features yourbusiness needs in all collaboration activities.Whether you are calling, creating, viewing, messaging,sharing, conferencing, or using voice or presencecapabilities, Webex integrates devices and softwareinto a seamless experience. From desk phone andlaptop to room monitor and mobile device.It gives you the cloud benefits of quality,predictable costs and reduced administrativecomplexity, with the power of cloud calling.Empowers more integrated, collaborative work styleEnables calling anywhere and anytimeConnects to your on-premises PBXsDelivers a common global dial planEnables a phased transition to the cloud
How it works
Call and connect anywhereand anytimeTransform the user experience before, during, andafter the call, and empower your workforce with afully connected, seamless collaboration experience.All in one app, you can access enterprise-callingfeatures, market-leading virtual meetings technologyand messaging. Pull active calls from desktop to mobileor to an intelligent Cisco desk phone or headset.
Automate tasks and personaliseexperiences with AIInstantly elevate a call to a meeting and takeadvantage of AI transcriptions, real-time translations,notes, action items and recordings. Use a digital inmeeting assistant to automate these common tasksso you can focus on the meeting. Post-meeting, youcan share the content for additional follow-up.Leverage AI-powered noise detection andsuppression to make and receive calls with yourbusiness number wherever you are withoutworrying about background noise.
Make the most of scalabilityand efficiencyWebex Calling optimises calls within your organisation, streamlinesbandwidth usage and improves call quality and performance.You have the ability to configure your enterprise network how you want,thanks to intelligent route optimization.For even greater control of global traffic, you can add geo-redundantrouting policies based on location. Call routing is enhanced to supportredundant routes to on-premises PBXs and premises based PSTN,providing load balancing as well as resiliency against a route failure.When you use the cloud, you always have access to the latestcapabilities and features, without the requirement for maintenancewindows or complex upgrade processes. Release cycles run inweeks, not years, so there’s no waiting for the newest update.
Incorporate Cisco’s securesolutions with confidencePowered by Cisco Webex, the industry’s mosttrusted and secure cloud platform, Webex Callingis backed by Cisco global security protocols.Webex Calling features a security descriptor definitionlanguage (SDDL) approach to product security, dataprotection, and privacy, as well as fraud detectionmechanisms. As a fully geo-redundant platformwith no single point of failure, it is more reliable,scalable and secure than any on-premises option.
Manage quality and performancewith centralised administrationGet a centralised view of administration and analyticalcapabilities through Control Hub. You can create newuser accounts and devices, manage your services andusers, and drill down to see analytics and performancemetrics for individual users, even down to each call.With the Control Hub platform IT managers have thevisibility and control to manage a remote workforceand ensure everyone has access to the network.
Seamlessly integrate devices and appsControl and connect your paired desk phone orroom system through the Webex app and movecalls between devices easily, with shared lines.As an open platform, Webex has a growingcatalogue of integrations, bots, and apps thatconnect third party tools with the Webex App,Webex Meetings, and Webex Calling. You can takeadvantage of pre-existing integrations or designyour own integration with Webex Calling.
Begin the powerful cloudmigration journeyMove to the cloud on your terms with a flexible,phased approach to Webex Calling integration andcloud migration. You can integrate cloud-basedservices into existing on-premises platforms and whenthe time is right, plan for a full cloud transition.You will be able select a model that works bestfor your business: on-premises, hybrid, or cloud.And then, decide who moves and when whetherby site, by group, by office, or by individual.
Choose the right planfor your businessAudio and video calls: Instantly place crystal clear audio or video calls with quick-to-call buttonsBackground noise removal: Feel free to pick up calls while you’re in a busy environment and not worryCall forwarding: On the go, forward your calls to another phone number or to voicemailCall hold/resume: Easily place a call on hold and resume againCall waiting/call transfer: View who is calling and seamlessly transfer calls to another colleagueChoose from a variety of plans to best serveyour calling and collaboration needs. Elevate a call to a meeting: If you’re on a 1:1 telephone call you can easily elevate it intoAs an example, here is what’s included in theStandard Call plan from Webex Extensions and phone menu: Automatically route calls where they need to goa full-featured meeting* to take advantage of transcriptions and recordings Merge and conference: Merge calls or easily go from 1:1 to a conferenceand add additional people without setting up a meeting ove/pull calls: Quickly move your call between laptop, mobile or tablets for the flexibility you needM ingle number reach: Set your business calls to ring at any numberS Virtual/custom backgrounds: Choose a background to give you moreprivacy, remove distractions, and share your creativity oicemail: Connect to your voicemail, view waiting messages, and accessVvisual or non-visual voicemail, all with a single click
Are you ready to equip your businesswith an industry-leading cloud phonesolution from Webex by Cisco?Contact BrightCloud Group’s expertstoday via your Account Manager. 2022 Brightcloud group ltd. All rights reserved. www.brightcloudgroup.global 0207 127 6952
Powered by Cisco Webex, the industry's most trusted and secure cloud platform, Webex Calling is backed by Cisco global security protocols. Webex Calling features a security descriptor definition language (SDDL) approach to product security, data protection, and privacy, as well as fraud detection mechanisms. As a fully geo-redundant platform
