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COMMUNICATION PORTAL INSTALLATIONSetup InstructionsuPlace the Portal in a location near yourhome router and near a power outlet.vPlug the Portal into power using thepower supply provided.wPower OutletjHomeRouterPortalPortalkPower OutletConnect the Portal to your home routerusing an Ethernet cord (included.)When the Portal connects to theInternet, the Internet light will turn Green.lHome RouterPortal(usually takes approx 30 secs)The Portal should initially display as shown:Boundary LoopInternetPaw (Collar)Portal Lightsgreen/redgreengreen/redBoundary LoopInternetCollarConnected /WorkingConnected toInternetConnected /WorkingGreen/RedInitialconnectionConnectionto toPortalPortalnot yetnot madeyet madeN/AInitialconnectionConnectiontotoPortalPortal not yet madenot yet madeRedNoNo power,power, wirebreak, lightningsurge reboot)Low or dead battery, damage, out ofrangeConnectionTimeup to2 minutesvariesup to1 hourGreen132

3WEB APP SETTINGS & CONFIGURATIONHome ScreenSettings & Configuration ScreenSettings ButtonA. Manage PetsB. Manage AlertsC. Manage CollarsD. Manage SystemsE. Account InfoF. ContactsG. ResourcesA. Manage PETS Displays SmartFence Collarinformation for each Pet. Collar UID System location Link to View and Edit yourPet's Profile: Pet NamePhotoCollar UIDGenderBreedSizeDate of Birth Link to 'Add Pet' screenB. Manage ALERTS Turn Alert settings 'on'/'off' Wire Break Collar Battery Low On Battery Backup No Communication: Collar No Communication:Transmitter14

WEB APP SETTINGS & CONFIGURATION3C. Manage COLLARS Displays SmartFence Collarinformation. Collar UID Training Level (pg 28) Frequency Pet's Name System Location Link to Edit your Pet's Collarinformation Collar UID System Location Link to 'Add Collar' screenD. Manage SYSTEMS Displays SmartFence Systeminformation Portal UID Transmitter UID Collar UID Displays Transmitter information(pg 25) Training Mode Rate Range Frequency Link to Edit/Update your Systeminformation System Name Dealer ID Number Portal UID Transmitter UID Collar Connections Displays your DogWatch Dealer'sname Link to Add SystemClick the ‘Doghouse’ icon in the upper left cornerto return to the Home screen.15

3WEB APP SETTINGS & CONFIGURATIONE. ACCOUNT Info Displays Account Details Login Credentials Name Contact Phone Address Time Zone Preferences Link to Edit your Accountinformation F. Manage CONTACTSEmail AddressChange PasswordNameCell Phone NumberAddressTime Zone Displays your Contact informationand other Contacts you haveadded to the WebApp Name Phone Email Allows you to turn text and/oremail Alerts 'on'/'off' for eachContactCALL DEALER Link to Add Contact screen Name Phone Email Call your DogWatch DealerG. RESOURCES Link to important resources on thefull website QuickStart GuideRESOURCESQUICK START GUIDE Owner's GuideOWNER'S GUIDE FAQ'sFAQ'STRAINING TIPS Training TipsTROUBLESHOOTINGWARRANTY Troubleshooting Warranty Information16

ACTIVITY TRACKING4Activity TrackingOn the Activity screens, you can see daily, weekly or monthly activity views of yourpet's activity levels.The Activity Tracker provides a graphic representation ofyour pet's general activity levels throughout the day. TheSmartCollar reports hourly to show you if your pet wasmostly: Very Active Moderately Active Lightly Active RestingThe TattleTale graph indicates if your pet has gone into the'warning' zone. It displays a count of how many warnings(audible and/or correction) your pet has received and whenthe warnings were received.Marks below 1 indicate "0" warnings werereceived by your pet during that hour.You can view the current 24 hour period, the past 24 hours,or you can look back to view weekly and monthly trends.Daily Activity ViewThe SmartCollar sends a newActivity Update once every hour.The SmartCollar is designed with the understanding that your pet will probablyspend time in parts of the yard that may be beyond the transmission range of yourSmartFence Communication Portal. That's OK! If your dog is beyond the transmission range of the Portal, the activity data isnot lost. It is stored inside of the collar until the dog is back within range andthe collar reconnects. The collar will store up to 12 hours of activity data. Whenthe collar reconnects to the Portal, the stored data will be added to youractivity graph during the next hourly update. The Collar does not need to be in transmission range of the Portal forthe Hidden Fence to work. The Hidden Fence signal from your boundary wirecontinues to work even when the collar is not connected to Portal.Click the ‘Doghouse’ icon in the upper left cornerto go back to the Home screen.17

5SMARTFENCE INFORMATION & ALERTSSmartCollar InformationCollar UIDIdentifies which collar you are viewingTraining LevelShows the current correction level setting (pg 28)Frequency Level Shows the frequency setting (4 or 8 KHz)Pet NameIdentifies the pet you have associated with this collar UIDSystemIdentifies which system is connected (home, lake house, etc.)ALERT NOTIFICATIONSALERTRed Paw Red Alert BarSmartCollar StatusGreenCollar is connected toCommunication Portaland working properlyRed !Low BatteryDead BatteryChew/DamageOut of RangeNo communicationThe collar sends a new status update to the Portal once an hour. Therefore,it may take up to 1 hour for the new Collar settings to display in the WebApp.18

SMARTFENCE INFORMATION & ALERTS5ALERT MESSAGES (SmartCollar)You can choose to receive Alert Messages via Text Message or Email - or both. To set your Alert Message preferences, click the To set your Text or Email preferences, click theHi John, it appears that Maxwell’scollar battery is getting low. GiveDogWatch a call @ 800-793-3436to order a new battery. Thanks!button then select ALERTS.button then select CONTACTS.LOW BATTERYA 'Low Battery' alert is sent when theSmartCollar battery is low and should bereplaced.A notification will appear on the WebApp and willdisappear when the battery is replaced.Hi John, there have been norecent updates from Maxwell’scollar. Please check to be surethe battery is live and it is workingproperly. Call 800-793-3436 forassistance!NO COMMUNICATIONA 'No Communication' alert is sent when thePortal has not received an update from theSmartCollar in the past ten (10) hours.'No Communication' could be caused by: the SmartCollar not connecting to the Portal the SmartCollar being out of range of thePortal for more than 10 hours a dead battery a damaged receiver (e.g., from a dog chewor water in the receiver)A notification will appear on the WebApp and willdisappear when the SmartCollar reconnects tothe Portal. To prevent skin irritation, remove the collar at night and/or when not in use. The SmartCollar is not a GPS collar and will not track the location of your pet.19

5SMARTFENCE INFORMATION & ALERTSSystem InformationHomeDe- ADD SYSTEMPortalTransmitterCollarsystemTraining ModeRateRangeFrequencyDealerIdentifies the Portal UIDIdentifies the Transmitter UIDIdentifies the UID of the pet(s) you have associated with thisShows the Training Mode setting of the Transmitter (pg 25)Shows the Rate setting of the Transmitter (pg 25)Shows the Range setting of the Transmitter (pg 25)Shows the Frequency setting of the Transmitter (4 or 8 KHz)Shows the name of your local DogWatch DealerALERTRed Boundary Loop Red Alert BarALERT NOTIFICATIONSTransmitter statusGreenTransmitter is connectedto Communication Portaland working properlyRed !On Battery Back-upWire BreakNo communicationThe Transmitter sends a new status update to the Portal every two (2) minutes.20

SMARTFENCE INFORMATION & ALERTS5ALERT MESSAGES (Transmitter)You can choose to receive Alert Messages via Text Message or Email - or both. To set your Alert Message preferences, click the To set your Text or Email preferences, click theHi John, it appears that yourDogWatch Hidden Fence isrunning on the battery back-up.Please make sure your transmitteris plugged-in and working properly. Please call 800-793-34365if you need assistance or havequestions.button then select ALERTS.button then select CONTACTS.ON BATTERY BACK-UPA 'Battery Back-up' alert is sent when there isno power and the Transmitter is running on theDogWatch PowerPak.A notification will appear on the WebApp and willturn off when the power is restored.WIRE BREAKHi John, it appears that there maybe a break in your DogWatch Hidden Fence wire. Please call 800793-3436 if you have questions orif you’d like to schedule a repair.wire break will cancel the! Asignalfield and the receivercollar will not work.A 'Wire Break' alert is sent when the signal sentfrom the Transmitter does not make a completeloop through the boundary wire.A 'Wire Break' can happen for a variety of reasons.Common causes include: damage to the wire caused by landscapingor other yard work damage from animals chewing the wire old wire that has deterioratedA notification will appear on the WebApp and theBoundary Loop status light on the Portal will turnred. (There will also be an audible alarm from yourTransmitter and the green Loop Monitor Displaylight will go out.) The alert will turn off when the wireis repaired. Call your DogWatch Dealer if you needassistance.NO COMMUNICATIONHi John, there have been no recentupdates from your DogWatchTransmitter. Please make sureyour transmitter is turned on andworking properly. Please call 800793-3436 if you need assistance orhave questions.A 'No Communication' alert is sent when the Portalhas not received an update from the Transmitter in thepast hour.'No Communication' could be caused by: the Transmitter not connecting to the Portal orhaving a bad connection because it is too far fromthe Portal a power outage (the PowerPak typically providespower for about eight (8) hours when fully charged) a lightning strike or power surge that damaged theTransmitterA notification will appear on the WebApp and will turnoff when the Transmitter reconnects to the Portal.21

6HIDDEN FENCE INSTALLATIONInstallation BasicsThe fence is created by burying a wire in your yard. Your DogWatch Dealer willwork with you to establish the best configuration for you, your dog and your yard.Containment Area: Full YardDesignated "Keep Out" Areas: Pool, Play Area, GardenContinuous Loop:Dog receives signalthrough collar.Twisted wire: Nosignal. Dog cancross.The SmartFence Transmitter sends a coded digital FM radio signal througha wire buried in your yard (the boundary wire). The wire is buried 3-4” beneaththe surface of the yard or can lie on top of the ground (e.g. in wooded or rockyareas.) It is not electrified, so it can also be installed in water (streams, inlakes, etc.)The boundary wire can enclose up to 200 acres. It can be configured toenclose all or part of your yard. It can be used to keep your pets inside theboundary and/or out of designated areas such as the pool, your garden orother areas.To work properly, the boundary wire must form a continuous loop. A twistedwire cancels the signal and can be used in locations where you want the dogto be able to cross the wire without receiving a warning signal or correction,such as where the wire travels from the house to the boundary perimeter.Signal FieldThe signal field is typically set at 3 to 6 feet (each side of the wire) but can beset from 1 to 10 feet (each side). The signal field is adjusted by the RangeControl on the Transmitter. Your Dealer will determine an appropriate signalfield for your pets and will set the Transmitter accordingly.Signal FieldThe radio signal is transmittedequidistant from the boundarywire in all Underground Boundary xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

HIDDEN FENCE INSTALLATION6Your SmartFence Transmitter is mounted on a wall near a power outlet. TheTransmitter is connected to your boundary wire through a surge protector (as shownbelow) which prevents lightning power surges from damaging your system.SmartFence TransmitterInside WallOutside WallSurgeProtectorZip CordPowerPak BatteryBack-up (optional)Ground WireGround WirePowerSupplyGroundRodTwisted WireOutside Boundary Wire(no signal)IMPORTANT SAFEGUARDS & REMINDERS Never adjust the Transmitter while your dog is wearing the SmartCollar. Keep the Transmitter and SmartCollar out of reach of children. Never attempt to service the Transmitter or SmartCollar yourself. Be sure your Transmitter and surge protector are properly grounded. Fit the collar snugly around your dog’s neck. It should be touching the skinwithout creating pressure where it touches. Remove the collar regularly and check the dog's neck for irritation. Werecommend removing the collar when the dog is inside at night. Pressuresores may develop if the collar is too tight or left on for long periods withoutremoval or repositioning. Make sure the battery is fresh and is inserted correctly. Train your dog as instructed by your Dealer.23

7SMARTFENCE FEATURES & SETTINGSSmartFence TransmitterThe Transmitter’s coded digital FM radio signal can be adjusted, allowing you to controlthe settings of the Hidden Fence around your property.89TrainingMode e & BoundaryLoop Monitor DisplayBottom View234Power SupplyPowerPak Ground Wire5Boundary Loop PlugNever adjust the transmitter while your dog is wearing the receiver collar.1. Power On/Off: This switch gives you easy access to turn the Transmitter ‘ON’ or ‘OFF’.The green Power light on the front panel lets you know that it is operating properly.2. Power Supply: The Transmitter is powered by the power supply/adapter provided withthe Transmitter. The power supply is plugged into a properly grounded 110 volt outletand the adapter is plugged into the “PWR” jack on the bottom of the Transmitter.3. PowerPak : The optional PowerPak battery back-up keeps the Transmitter operatingin the event of a power failure. When the Transmitter is being powered by the batteryback-up, the red power light will remain off. The PowerPak plugs into the Transmitter at“P-PAK”.note:After the SmartFence is installed and set up complete, the WebApp will alert youif the PowerPak battery back-up has been activated.4. Ground Wire: The green ground wire connects to the Transmitter at the location labeled“GND.” The round connector on the green ground wire is attached under the screw onthe outlet faceplate. It will, however, only be effective if your outlet is properly grounded.If you have any questions about having a properly grounded outlet, consult your localelectrician.5. Boundary Loop Plug: Your system includes a zip cord with a plug on one end. Thisplug fits into the hole marked “Loop” on the bottom of the Transmitter. This is thebeginning of the boundary wire that is buried in your yard.note:Af ter the boundar y wir e has been pr oper l y instal l ed and pl ugged into the Tr ansmitter ,the Range and Boundary Loop Monitor light will turn on.24

SMARTFENCE FEATURES & SETTINGS76. Range and Boundary Loop Monitor Display: The Range and Boundary LoopMonitor Display (LMD) provides a visual indication of the status of your boundary wireand signal range. On traditional boundary wire configurations, each number on thescale represents the signal range in feet. Range is the distance the signal is beingbroadcast from each side of the wire. A significant change (drop) in signal rangecould indicate a partial wire break or other boundary wire problem. If the boundaryloop wire is broken or the signal is interrupted, the light will go out and an audiblewarning from the Transmitter will sound. You should check around your property fora visible wire break. Contact your dealer for troubleshooting tips or to schedule aservice call.note:For non-traditional wire configurations where the boundary wires may be closeto one another, the LMD may not measure the boundary signal accurately infeet, but is a visual setting reference point. Your DogWatch Dealer will explainthe LMD setting and your actual signal range.7. Ran

4 1 SYSTEM BASICS The SmartFence WebApp can be used on desktop, laptop & mobile devices. The SmartCollar receives the signal from the Hidden Fence boundary wire communicates with Portal The SmartFence Transmitter sends the radio signal to the Hidden Fence boundary wire communicates with Portal Updates once an hour. Updates every 2 minutes The Communication Portal