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Webex Calling (formerly Spark Call) toWebex CallingOptimization - What to ExpectAngela HueckelProduct Manager – Webex CallingJuly 2020
Webex Calling(formerly Spark Call)Statusas of May 2020 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Due to COVID expansion,New Spark Customerscannot be supported Existing customers are notaffected Existing customers can continueto Add/ModifyCUWP – Spark EOL No modifications are allowed Use NFR for Webex Calling2
Communication What’s next 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential July 2020 – EPE Socialize MigrationEnablement Plan August 2020 – Promote at Impact(w/SWSS) September 2020 - End of SaleAnnouncement (w/Flex 3.0) October 2020 – Partner Summit December 2020 – Webex One March 2021 - End of Sale March 2024 – End of Service3
Spark Call to WebexCalling Migrations A modify subscription order willNOT migrate Spark Call users toWebex Calling automatically andSpark service could be disconnected To ensure a smooth commercial andtechnical transition, Webex Callingoffers a complimentaryOptimization service Contact your PSM or the WebexCalling Partner Helpdesk withquestions and to begin yourmigrationKey Takeaways 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential4
Migration - Spark Call to Webex CallingWhat to oEngage ebexCallingHandoff toWxCSupportAverage Timeline – 15 Business Days 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential5
Average Timeline – Business DaysDepends on Solution Complexity and Number of UsersKick-offMigrationCoordinate &ExecuteTeam will reach outtoscheduleWxC provisioned anddata uploadedCutover windowwill becoordinated withcustomerEngageOptimizationPlan & PreserveHandoff to WxCSupportContact PSM or WxCPHD for detailsProject plandeveloped and datapreservedFinalize and handoffto WxC Support 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential6
Assess Technical ReadinessAssess Customer ReadinessCheck for Customer Bandwidth requirementsIs Network ready for communication to Webex Calling (Firewall)Check to see if Devices are supported 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential7
Commercial PreparationQuoting Overview 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential8
Key Commercial CheckpointsCan Enterprise phones bemigrated to MPP?Include Migration Flag on ModifySubscription Order?Engage Optimization Team?Yes, include the license quantity on the CCWorderNo, allow time to order MPP phonesSelect YES if any Spark Call Services are in use: Spark Call User Licenses PSTN for Room Systems Spark Toll FreeYes, review modify subscription order to keep SparkServices up during the migrationNo, all Spark Services will be disconnected *prior toprovisioning Webex Calling*It could take a week or more to remove Spark Call from Control Hub.The Optimization Team can assist with provisioning Webex Calling even when the Spark Call disconnect hasn’t been completed. 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential9
Commercial Summary based on Spark Call StatusSpark CallStatusMaintain SparkService duringmigrationOrder Type1. Modify Subscription,Add Webex CallingRemove Spark2. New Webex CallingSubscriptionDisconnect SparkServiceImmediately3. Modify Subscription,Remove Spark and/orAdd Webex Calling 2020 Cisco and/or its affiliates. All rights reserved. Cisco N)MPPUpgradeLicensesA-FLEX-SCALL-ENTA-FLEX-E2MPP As NeededAs NeededNotes Keeps Spark up and running withfree entitlement in anoversubscribed status Creates duplicate billing for PaidSubscriptions New NFR Subscription Required tomigrate CUWP Disconnects: Spark Service, PSTN forRoom Systems and Toll Free Optimization team may be neededto assist with provisioning WebexCalling10
Device Firmware MigrationFree upgrade licenses in Webex Calling A-Flex quote (A-FLEX-E2MPP)Spark Call Enterprise Firmware Webex Calling MPP firmware1. Include Quantity of Enterprise to MPPupgrades needed in CCW 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential2.Submit ticketto requestlicensing files3.Upload licensefiles and followthe upgradeprocessNote: must be reloadedafter 30 days11
Determine Commercial ImpactsWhat about my current Spark Call Subscription?Do you/your Customer haveactive users or active services on a Spark Subscription?1. Active Users or Toll-Free Service on Spark2. Partner has active Spark Users on CUWP Subscription3. No Active Spark Users and no Active Toll Free 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential12
1. Active Spark Users or active Toll-Free Service on SparkContact your PSM or WxC PartnerHelpdesk to request supportEngage the Optimization TeamWork with team to ConfirmReadiness and determine PlanCreate ModifySubscription OrderCCW Migration Flag YESFirmware upgrade licenses included 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential13
1. Modify Subscription – Keep Spark ServicesAre you migrating over from Webex Calling(formerly Spark Call)? YES 2020 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSpark entitlement PID added to quote“A-FLEX-SCALL-ENT”14
2. Partner has active Spark Users on CUWP SubscriptionEngage the OptimizationTeamKeep CUWP Subscription as is(No change allowed)Submit Webex Calling(NFR) Add Order 2020 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialContact your PSM or WxC PartnerHelpdesk to request supportTeams and Meetings must remainas-is in CUWPNFR only supported for WebexCalling todayInclude Firmware upgradelicenses in NFR order15
3. No Active Spark Users and no Active Spark Toll FreeNo migrationneededSubmitModify Subscription Orderto Remove Spark Calland/or Add Webex Calling 2020 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCCW Migration Flag NoSpark Calling UserService is EndedRoom Systems and TollFree PSTN Removed It could take a weekWebex Calling can be*provisioned as usual Contact your PSM oror more to removeSpark Call fromControl Hub ORWxC PartnerHelpdesk to requestsupport provisioningWebex Calling16
Optimization EngagementOverview 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential17
Optimization Team EngagementRequestSupportReview, Planand ExecuteTransition toWxC SupportYour PSM or WxCPartner HelpdeskCoordinate kickoff withPartner and/or EndCustomerPlan final commercialupdatesAsk QuestionsEngage Optimization TeamPrepare for and Executetransition of Users, Devicesand ServicesTransition to Webex Callingsupport 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential18
Prepare and Plan for Webex CallingPartner, End Customer and Optimization Engineer will work together to prepare, plan & erPartnerPrepare Environmentfor Webex CallingOptimization team setsthe co-exist toggleOpti onal:First Time SetupWizard ProvisionsWebex CallingSubmit a Modify (orNew) SubscriptionOrderEngage theOptimization TeamAttend MigrationKickoffPreserve Spark CallConfiguration Export Call Flow,Users, Devices,Telephone Numbers,Features Obtain media filesfrom customer- Request Welcome Ca llfor Cus tomer- Authori ze CustomerEna blementProvision*Spark ArchivedSpark Call serviceremains up andrunningSpark is no longervisible in Control Hub,no change issupported*If First Time Setup Wizard provisioning is started too early, Save and Finish Later to allow time toPreserve and Prepare 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential19
Configure Webex CallingPartner, End Customer and Optimization Engineer will useSpark Call exports to configure the following:Webex CallingWorkflowLocations, PSTNServiceRoom and UserDevicesOrganizationFeaturesAssign Users toLocations, Devices,ServicesPrepare for TN andToll-Free Cutover 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential20
Spark to WebexCalling - Cutover 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Optimization team willcoordinate the cutover Cutover will include theCustomer, PSTN provider andEngineering There will be some downtime asthe PSTN is repointed anddevices are upgraded (about anhour) Phones numbers and Devicesare successfully tested21
Transition to Webex Calling SupportOptimization team will provide Key links and ResourcesPartnerEnd CustomerSales ConnectPartner Contact Details / Welcome Call /Customer EnablementCalling HelpAdministrators - End Users - Calling Apps - DevicesPartner Help Desk 2020 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWebex Calling on help.webex.com22
Cisco Confidential 11 Spark Call Enterprise Firmware Webex Calling MPP firmware Device Firmware Migration Free upgrade licenses in Webex Calling A-Flex quote (A-FLEX-E2MPP) 1. Include Quantity of Enterprise to MPP upgrades needed in CCW 2. S
