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audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote partyor by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can becaused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.See Using External Devices, page 2 for more information.NoteIn some cases, hum may be reduced or eliminated by using a local power cube or powerinjector.These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones aredeployed means that there is not a single headset solution that is optimal for all environments.Cisco recommends that customers test headsets in their intended environment to determineperformance before making a purchasing decision and deploying en mass.Audio Quality Subjective to the UserBeyond the physical, mechanical and technical performance, the audio portion of a headset mustsound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannotguarantee the performance of any headsets. However, a variety of headsets from leading headsetmanufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’ssites for details.8OL-22336-01

An Overview of Your PhoneAn Overview of Your PhoneCisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voicecommunication over the same data network that your computer uses, allowing you to place andreceive calls, put calls on hold, transfer calls, make conference calls, and so on.In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can providespecialized or advanced telephony features that extend your call-handling capabilities. Depending onconfiguration, your phone supports: Access to network data, XML applications, and web-based services. Online customizing of phone features and services from your Cisco Unified CM User Options webpages.Understanding Buttons and HardwareYou can use this graphic below to identify the buttons and hardware on your phone.1298345679103110Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)9

For more information,see.ItemDescription1Phone screenDisplays phone menus and call activityAccessing Applicationsincluding caller ID, call duration, and call state. Menus, page 12 andUnderstanding FeatureAvailability, page 12.2Cisco Unified IPPhone seriesIndicates your Cisco Unified IP Phone modelseries.—3Softkey buttonsEach activates a softkey option displayed onyour phone screen.—4Navigation buttonAllows you to scroll through menu items andhighlight items. When the phone is on-hook,displays your Speed Dials.Accessing ApplicationsMenus, page 12 andSpeed Dialing, page 29.5Applications MenubuttonDisplays the Applications menu that providesaccess to a voice message system, phone logsand directories, settings, services, and help.Accessing ApplicationsMenus, page 12.6Hold buttonPlaces the active call on hold, resumes a call on Using Hold andhold, and switches between an active call and a Resume, page 19.call on hold.7KeypadAllows you to dial phone numbers, enterletters, and choose menu items.Basic Call Handling,page 15.8Volume buttonControls the handset, headset, speaker, andringer volume.Using a Handset,Headset, and Speaker,page 45.9Handset with lightstripThe light strip on the handset indicates anincoming call or new voice message.Accessing VoiceMessages, page 57.10 Footstand10Allows the phone to stand at a convenient angle —on a desk or table.OL-22336-01

An Overview of Your PhoneUnderstanding Lines vs. CallsTo avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a phone number (or extension) that others can use to call you.Your phone can support one line. Calls—Each line can support multiple calls. By default, your phone supports up to six connectedcalls, but your system administrator can adjust this number according to your needs. Only one callcan be active at any time; other calls are automatically placed on hold.Understanding Line and Call IconsYour phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,connected, and so on).IconCall or line stateDescriptionOn-hook lineNo call activity on this line.Off-hook lineYou are dialing a number or an outgoing call is ringing.Connected callYou are connected to the other party.Ringing callA call is ringing on your line.Call on holdYou have put this call on hold. See Using Hold and Resume,page 19.Remote call onholdAnother phone that shares your line has put a call on hold. SeeUsing Hold and Resume, page 19.Remote-in-useAnother phone that shares your line has a connected call. SeeUnderstanding Shared Lines, page 33.Reverting callA holding call is reverting to your phone. See Using Hold andResume, page 19.Authenticated callSee Making and Receiving Secure Calls, page 35.Encrypted callSee Making and Receiving Secure Calls, page 35.Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)11

Accessing Applications MenusUse the Applications menus to access phone features.If you want to.Then.Access the ApplicationsmenusPressto display a list of Applications: Messages, Directory,Settings, Services, and Help.Scroll through a list ormenuPressSelect a menu itemPressto highlight a menu item, then press Select. You can also press the number on the keypad that correspondsto the number for the menu item.Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of amenu, the menu will close.)Close a menu (and return to Press Exit one or more times until the menu closes, or pressthe Applications menu)Exit the Applications menu Press.or Exit.TipAfter you press, the LED turns green and stays lit while you are using the Applications menus. Ifyou depart from an application without pressingor Exit (for example, to answer a new call), thephone screen display may change but thebutton stays green. If you pressagain, theapplication that you were using resumes at the point when it was interrupted.Accessing the Help System on Your PhoneThe Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To viewand choose Help.the phone help, pressUnderstanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not beavailable to you or might work differently on your phone. Contact your support desk or systemadministrator for information about feature operation or availability.12OL-22336-01

An Overview of Your PhoneUnderstanding SIP vs. SCCPYour phone can be configured to work with one of two signaling protocols: SIP (Session InitiationProtocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines thisconfiguration.Phone features can vary depending on the protocol. This Phone Guide indicates which features areprotocol-specific. To learn which protocol your phone is using, you can ask your system administrator Model Information Call Control Protocol on your phone.or you can chooseCisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)13

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Basic Call HandlingBasic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availabilitycan vary; see your system administrator for more information.Placing a Call—Basic OptionsHere are some easy ways to place a call on your Cisco Unified IP Phone.For more information,see.If you want to.Then.Place a callPick up the handset and dial the number.An Overview of YourPhone, page 9.Dial on-hook (with dial Press New Call and dial the number.tone)—Redial a numberPress Redial.—Place a call whenanother call is active1. Press.2. Press New Call.Using Hold andResume, page 19.3. Enter a number.Dial from a call log1. Pressand select Directories MissedCalls, Received Calls, or Placed Calls.Using Call Logs,page 51.2. Scroll to the number and press Dial.Tips You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hookby lifting the handset and press Dial. When you pre-dial, your phone tries to anticipate the number you are dialing by displayingmatching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call anumber displayed with Auto Dial, scroll to it, press Dial, and go off-hook. If you make a mistake while dialing, press to erase digits. If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your systemadministrator for more information. Your phone might be set up for international call logging, which is indicated by a “ ” symbol onthe call logs, redial, or call directory entries. See your system administrator for more information.Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)15

Placing a Call—Additional OptionsYou can place calls using special features and services that might be available on your phone. See yoursystem administrator for more information about these additional options.If you want to.Then.For more information,see.Dial from a corporatedirectory on your personalcomputer usingCisco WebDialer1. Open a web browser and go to aWebDialer-enabled corporatedirectory.UsingCisco WebDialer,page 69.Use CallBack to receivenotification when a busy orringing extension is available1. Press CallBack while listening to thebusy tone or ring sound.2. Click the number that you want todial.Your systemadministrator.2. Hang up. Your phone alerts you whenthe line is free.3. Place the call again.NoteThe CallBack feature is disabled on aCall Chaperone user’s Cisco UnifiedIP Phone when the calls are beingchaperoned.Make a priority (precedence)call (SCCP phones only)Enter the Multilevel Precedence andPreemption (MLPP) access number, thenenter a phone number.Dial from a Personal AddressBook (PAB) entry1. Pressand select Directories Personal Directory to log in.2. Choose Personal Address Book andsearch for a listing.Prioritizing CriticalCalls, page 38. Using the CiscoUnified CM UserOptions WebPages, page 59. Using PersonalDirectory on YourPhone, page 55.Place a call using a billing ortracking code1. Dial a number.(SCCP phones only)2. After the tone, enter a client mattercode (CMC) or a forced authorizationcode (FAC).Place a call using your CiscoExtension Mobility profileLog in to the Cisco Extension Mobilityservice on a phone.16Your systemadministrator.Using Cisco ExtensionMobility, page 39.OL-22336-01

Basic Call HandlingFor more information,see.If you want to.Then.Make a call from a mobilephone using Mobile VoiceAccess1. Obtain your Mobile Voice Accessnumber and End user PIN from yoursystem administrator.2. Dial your assigned Mobile Voiceaccess number.Managing BusinessCalls Using a SinglePhone Number,page 40.3. Enter your mobile phone number (ifrequested) and PIN.4. Press 1 to make a call to an enterpriseIP phone.5. Dial a desktop phone number otherthan your desktop phone number.Place a call using Fast DialNoteBefore using this option, your systemadministrator must configure thisfeature and assign a service URL tothe line button. Contact your systemadministrator for more information.Configuring Fast Dialson the Web, page 61and Using YourPersonal Address Bookon the Web, page 601. Press the Fast Dial line button.2. Scroll to or press the index number tofind and select an entry.The system dials the specified number.Place a call using your PABNoteBefore using this option, your systemadministrator must configure thisfeature and assign a service URL tothe line button. Contact your systemadministrator for more information.Configuring Fast Dialson the Web, page 61and Using YourPersonal Address Bookon the Web, page 601. Press the PAB line button.2. Access the contact and select thenumber.The system dials the specified number.Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)17

Answering a CallYou can answer a call by simply lifting the handset, or you can use other options if they are availableon your phone.If you want to.Then.For more information, see.Switch from a connectedcall to answer a new callPress Answer.Using Hold and Resume, page 19.Answer a call using callwaitingPress Answer.Using Hold and Resume, page 19.Send a call to a voicemessage systemPress iDivert.Sending a Call to a Voice MessageSystem, page 22.Automatically connectincoming callsUse AutoAnswer.Using AutoAnswer, page 47.Retrieve a parked call onanother phoneUse Call Park or Directed Call Park.Storing and Retrieving ParkedCalls, page 32.Use your phone to answer Use Call Pickup.a call ringing elsewherePicking Up a Redirected Call onYour Phone, page 31.Answer a priority call(SCCP phones only)Hang up the current call and pressAnswer.Prioritizing Critical Calls,page 38.Answer a call on yourmobile phone or otherremote destinationSet up Mobile Connect and answeryour phone.Managing Business Calls Using aSingle Phone Number, page 40.When you enable Mobile Connect: Your desktop and remotedestinations receive callssimultaneously. When you answer the call onyour desktop phone, the remotedestinations stop ringing, aredisconnected, and display amissed call message. When you answer the call onone remote destination, theother remote destinations stopringing, are disconnected, and amissed call message is shown onthe other remote destinations.18OL-22336-01

Basic Call HandlingTips If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your systemadministrator for more information. If you work in a contact center or similar environment, you can create, update, and delete yourown prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.For more information, see your system administrator. A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.Ending a CallTo end a call, simply hang up. Here are some more details.If you want to.Then.Hang up while using the handsetReturn the handset to its cradle. Or press EndCall.Hang up while monitoring a call (using Press EndCall.the speaker)Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.call on the same lineUsing Hold and ResumeYou can hold and resume calls. When you put a call on hold, the Hold iconappears next to thecall timer and in the line area. When using a shared line and another phone user puts the call on hold,appears next to the call timer and in the line area. In both cases, the holdthe Remote Hold iconLED is solid red.If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back toringing after a certain period of time. The “reverting” calls remains on hold until you resume it or untilHold Reversion times out.Your phone indicates the presence of a reverting call by: Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting). Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen. Displaying the animated Hold Reversion iconnext to the caller ID for the held call.If you want to.Then.Put a call on hold1. Make sure the call you want to put on hold is highlighted.2. PressRemove a call from hold.1. Make sure the appropriate call is highlighted.2. Press.Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)19

Tips Engaging the Hold feature typically generates music or a beeping tone. When a held call is highlighted, the Hold buttonbecomes lit (red). When a call that is not heldis highlighted, and there are other held calls on the line, the Hold button changes to blinking (red). If you receive an alert for an incoming call and a reverting call at the same time, by default yourphone will shift the focus of the phone screen to display the incoming call. Your systemadministrator can change this focus priority setting. If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not onthe other phones that share the line. The duration between Hold Reversion alerts is determined by your system administrator. The Hold feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls arebeing chaperoned.Switching Between Multiple CallsYou can switch between multiple calls on your phone.If you want to.Then.Switch between connectedcalls1. Make sure the call that you want to switch to is highlighted.Switch from a connected callto answer a ringing callPress Answer. Any active call is placed on hold.2. Press. Any active call is placed on hold and the selected callis resumed.Switching an In-Progress Call to Another PhoneYou can switch in-progress calls between the desktop phone and your mobile phone or other remotedestination.If you want to.Then.Switch an in-progresscall on your desktopphone to a mobilephone1. Press the Mobility softkey and select Send call to mobile.202. Answer the in-progress call on your mobile phone.OL-22336-01

Basic Call HandlingIf you want to.Then.Switch an in-progresscall from a mobilephone to your desktopphone1. Hang up the call on your mobile phone to disconnect the mobilephone, but not the call.Switch an in-progresscall from a mobilephone to a desk phonesharing the same line(Session Handoff)1. While on your mobile phone, press the access code for the SessionHandoff feature (for example, *74). See your system administrator fora list of access codes.2. Press Answer softkey on your desk phone within 4 seconds and starttalking on the desk phone.2. Hang up the call on your mobile phone to disconnect the mobilephone, but not the call.3. Press the Answer softkey on your desk phone within 10 seconds andstart talking on the desk phone. The number of seconds to answer thecall on your desk phone is set by your system administrator.The other Cisco Unified devices that share the same line display a Remotein Use message. The number of seconds to resume the call depends on theconfiguration set by the system administrator.Viewing Multiple CallsUnderstanding how multiple calls are displayed on your phone can help you organize yourcall-handling efforts.Your phone displays calls as follows for the highlighted line: Calls with the highest precedence and longest duration display at the top of the list. Calls of a similar type are grouped together. For example, calls that you have interacted with aregrouped near the top, and calls on hold are grouped last.Transferring CallsTransfer

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 1 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 22