OrecX Call Recording PDF Free Download

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OrecX Call RecordingThe issue is simpleYou want to comply with regulatory requirements and improve customer service byrecording and retrieving phone calls. You don’t want to disrupt operations, exhaustyour annual budget or pay for expensive implementation services.The solution is simpleWith Oreka TR from OrecX, recordings can be indexed by time, agent/employee, date,group, and a variety of other fields, making for hassle-free, instantaneous recordretention, search, and retrieval all at a cost that is 30%-70% less than thecompetition.sales@orecx.comwww.orecx.com all rights reserved

Redefining the call recording marketRecording calls should be affordable, easy & reliable We’ve been in the call recording industry since 1987. We know companiesrecord calls for reasons that are important & vital to their business. We justnever understood why it was so expensive to purchase, expensive to use &expensive to maintain a call recording system.We decided to build a call recording platform that was easy-to-use, easy-toinstall & easy-to-maintain. We also decided to make it affordable, easy-tobuy.We have built a full-feature call recording platform that is 30%-70% lessexpensive than the competition. We’ve made recording calls affordable, easy& reliable.Receive the performance & support you expect from your recording solutionand have money left over to spend on growing your business.sales@orecx.comwww.orecx.com all rights reserved

Understanding your needsIT Departments want Easy installation & easy maintenanceUse of their existing Servers & their preferred Operating SystemUnobtrusive packet-sniffing technology (no impact on VoIP network)Support of centralized deployments and remote site recording (scalable & non-proprietary)Web-based solutionCEOs want Quick ROIAffordable solutionMeet compliance & risk obligationsImproved customer serviceIncreased employee productivityOrecX offers Open file formats (always)Cross-platform: any Database - any Operating SystemOpen APICustomizable ecx.com all rights reserved

Full-Featured & Easy to DeployOREKA TR FEATURESSERVER REQUIREMENTSSTORAGE & HARD DRIVE SIZINGLive MonitoringCPU speed - 2.6GHZQuality Management*Core & L2 Cache OptionsCount 1.6 KBytes/second of recorded audio(GSM format.our default storage format).For example, 100GB stores approximately20,000 hours of audio.PCI CompliantMobile Phone RecordingOn-Demand RecordingScreen Recording* 1-100 concurrent calls, dual core CPU - 4MB L2 Cache 101-200 concurrent calls, quad core CPU - 8MB L2 Cache Over 200 concurrent calls, 8-core CPU - 12MB L2 CacheMulti-tenancy for Hosted8GB RAMWhite Label for BrandingTwo server-grade hard drivesMulti-Site Call RecordingLinux CentOS 6, 64-bit or WindowsCall TaggingVirtual Environment (VE) deployment optionMulti-criteria SearchingG.711, G.729A, G.723.1, G.722, iLBC, GSM6.10Protocols:SIP, Cisco Skinny, SIPREC, CALEA, H.323,MGCP, IAX2, RTP, Nortel UNISTIM one for OS, one for recordingsMobility SupportAudit TrailCodecs:Running multiple instances of Oreka TR core recorder will achieveeven higher concurrent call levelsCall ExportingAuto-deleteSelective RecordingLook-Back Call RecordingFine-Grained Privileged AccessFile Management/ArchivingFiltering (IP-DID Range)Extended Codec Support* available add-on modulesales@orecx.comwww.orecx.com all rights reserved

OrecX Customers Call Centers Business VoIP Providers Banking Telcos Collections Utilities Insurance Retail Healthcare Catalog Financial Services Legal Outsourcers EducationWhat they’re saying “The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy-to-useperformance management tools that improve the customer/agent interaction and overall profitability of ouroperations” - Todd Berger, TSG“The traditional recording systems we looked at were proprietary with limited integration flexibility. With Oreka TR, weimplemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-housechanges to the system that would not have been possible with a traditional solution” - Matt Roth, InterMedia Marketingsales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsBrowse tab – recordings page This is the main screen you see upon logging-in. Playback recordings, export recordings, perform multi-criteria filtered searches.Recording PlaybackFilter SearchesOne click to launch playback from any webbrowser using any media playerTagging of calls,1-click send file by emailEvaluation scorecardssales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsSearch Results – filtered by multiple criteriaThis search filters & drills down using multiple criteria:-Group ( Customer Care)-Call that was tagged as “Sale Made” by Supervisor-Duration (15-30 seconds)-Remote Party (Miami area code)-Time/Date (between May 1st & May 31st)-Call Type (Incoming Calls)Delivering the specificsearch results you requiresales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsBrowse tab – recordings page – Search PaneFilter byUserGroupProgramServiceNoneDrop MenuTagexamplesperform multi-criteriafiltered searchesThis search drills down using multiplecriteria:-Group ( Customer Care)-Calls tagged as “Sale Made” bySupervisor-Duration (2-5-minutes)-Remote Party (Miami area code)-Time/Date (July 1st)-Call Type (Incoming Calls)sales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsTags page – Bookmarks assigned to particular pieces of certain recordingsAudit Trail – Provides a timestamp log of everything that has happened in the system - logins, deletions, changes, played, etc.sales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsUsers –Set up users one at a time or in groups via a CSV file import(CSV file format: firstname,lastname,login string,password,recordable,force password change)sales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsGroups – 2 different types of Groups (regular groups & security groups)Security Groups (in RED with privileges)Regular Groups (in GREY with no privileges)sales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsManage Privileges –Assign the proper privileges to your different groups (Admin Privileges, User Privileges, Supervisor Privileges) – with unlimited granularity.Example ofSupervisor PrivilegesAssign different Privileges to different groupsVary the scope of PrivilegesExample ofAdministrator Privilegessales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsAdmin tab – Programs - create campaigns/schedules (unlimited)Create Recording Campaignsor Schedules-Record who you want, when you wantsales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsConfig Tab – Auto Delete - Set up Retention policyAuto DeleteThe Auto-Delete feature may be used to automatically delete files and their metadata in the database after a certain period of timeas defined by the "retention period" parameter. When activated, it runs as a background task, at the frequency set by the "wake-upperiod" parameter.sales@orecx.comwww.orecx.com all rights reserved

Oreka TR ScreenshotsConfig Tab – File Manager - Set up Long-term storage & Compliance strategyFile ManagerThe File Manager feature allows copying, moving and renaming media files after they are created by the recorder. Copyingmedia files is also referred to as "archiving".The File Manager may be used in different scenarios. Here are some examples:Multiple recorders are being used and all media files need to be centralized at one location;All recordings are to be copied (archived) to another location for backup.sales@orecx.comwww.orecx.com all rights reserved

OrecX CommitmentOur goal is 100% customer satisfaction The best way to make the right decision on your call recording platform is to try it for afew weeksOrecX makes your decision easy Set it up to your specifications Test it under your heaviest call loads Challenge our product to exceed your expectationsYou will see how easy OrecX products are to install, use, and maintain Start today by sending an email to sales@orecx.com or call us at 1-312-895-5292.sales@orecx.comwww.orecx.com all rights reserved

Next StepsOrecX TrialWeek 2Weeks 4-5Setup test ServerSetup Port MirroringTest Solution – provide feedback to OrecX (ongoing process)Trial EndsDeploy in ProductionTest Solution - Prioritize & update the requirementsReport on timeline to deliverfeatures/requirementsRefine Solution based on client feedbackIssue Licensessales@orecx.comWeek 3Provide list of requirementsTrial StartsClient User TeamClient Tech TeamWeek 1OrecXOrecX TrialWeek 0Deliver proposed Solutionwww.orecx.com all rights reserved

OrecX Customers What they're saying "The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy-to-use performance management tools that improve the customer/agent interaction and overall profitability of our