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Mitel MiVoice Call Recording to MitelInteraction Recording (WFO -ASC)Migration ProgramDelivering value to customers migrating to Mitel Flagship productsand servicesDate: February 20, 2020Author: Patrick Guilliod
Table of ContentsOverview . 3Scope. 3The MiVCR to Mitel Interaction Recording Migration Program . 3Offer Details . 3Part Numbers Table . 4Terms and Conditions . 4Additional Supporting Documents . 5Quoting Process for MiVCR to Mitel Interaction Recording Migration Program . 5Quoting – MiVCR Migration Process . 5Quoting – Partner Process . 6MiVCR Migration Program - For Release February 20, 2020
OverviewAs part of supporting our customers and easing their path to a next generation call recorder, Mitel islaunching the MiVoice Call Recording (MiVCR) to Mitel Interaction Recording call recorder migrationprogram. The program provides a migration path to installed base customers currently on MiVoiceBusiness and MiVoice MX-One migrating from MiVCR to Mitel Interaction recording solutions.ScopeProducts AvailabilityMiVCR on MiVoice BusinessMiVCR on MiVoice MX-OneGlobal(where available)The MiVCR to Mitel Interaction RecordingMigration ProgramOffer DetailsMiVoice BusinessOfferReplacement Mitel InteractionRecording call recording softwarelicensing when migrating fromMiVoice Call Recording Qualifying Purchase Exceptions MiVoice MX-OneReplacement Mitel InteractionRecording call recording softwarelicensing when migrating fromMiVoice Call RecordingOnly MiVCR systems that are in warranty will qualify for the MigrationprogramNo parts other than the promotion items listed in the Part Numbers Tablebelow should be included in the migration orderMigrating MiVCR systems will be deactivated 60 or less days after themigration order is processed, depending on remaining SWAs availableAny additional remaining Software Assurance (SWA) will be transferred tothe Mitel Interaction Recording product (no refunds or credits will be issued)MiVCR systems with expired Software AssuranceMiVCR systems with unregistered SW Lock KeyMiVCR Migration Program - For Release February 20, 2020
Promotion Start/EndDateNovember 13, 2019 – TBDPart Numbers TablePart Number – Migration LicensesProductMiVoice Business51308739WFO ASC EVOIP Base Call Rec MiVB Migrate51308737WFO ASC EVOIP Recording License MiVB migrateLicensesMiVoice MX-One5130874251308894WFO ASC EVOIP Base Call Rec MXONE MigrateWFO ASC MX-One Rec License MigrateOptions:513087385130874751308746WFO ASC QM(inspiration) Base License MigrateWFO ASC QM(Inspiration) Agent MigrateWFO ASC QM(Inspiration) Supervisor Migrate5130874051308741WFO ASC Archive Manager License MigrateWFO ASC Screen Recording License MigrateTerms and ConditionsPromotion Subject toChangeMitel unconditionally reserves the right to alter, amend, or cancel thisprogram at any time at its sole discretion. In the case of any dispute withrespect to the Program, Mitel's decision is final.Specific InstalledBase Customers OnlyThis program is exclusively for customers operating in warranty Mitel ORMitel-heritage MiVoice Call Recording software listed in this document.Hardware equipment does not qualify for this migration.End CustomerInformation Requiredfor Program BenefitsEnd user MiVCR Software Lock Key, customer name and address must bereported to Mitel, to be eligible to claim the promotion.Don’t stack with SPAsor ADIsThis program may not be used in conjunction with Additional DiscountIncentives (ADI’s), or Special Pricing Authorizations (SPAs)MiVCR Migration Program - For Release February 20, 2020
Only eligiblepurchases, noexceptionsProgram benefits are for customers who currently have an active/inwarranty MiVCR solution that are interested in migrating to the newMitel Interaction recorder WFO (ASC) solution. The MiVCR lock keywill be required with any migration order.Program benefits are limited to MiVoice Business OR MiVoice MX-Onewith MiVCR configurations.Only AuthorizedPartnersAll participants in this promotion must be a contracted AuthorizedPartner, accredited to sell the product(s) upon which a claim isbased.No CheatingTo the extent Mitel detects a fraudulent claim; it reserves the right toexclude the sales person and/or Authorized Partner from this program orfuture programs.Void where prohibitedVoid where prohibited by law.DisputeIn case of any dispute with respect to the Program/Promotions, Mitel’sdecision is final.Additional Supporting Documents1. Mitel Interaction Recording Migration Program FAQQuoting Process for MiVCR to MitelInteraction Recording Migration ProgramQuoting – MiVCR Migration ProcessThe following instructions are designed to assist in quoting MiVCR to WFO (ASC) MigrationsCPQ process:The MiVCR to Mitel Interaction Recording migration part numbers will be in CPQ as part of the WFO(ASC) model. Using the mapping document, identify the MiVCR parts/quantities currently owned andorder the mapped migration parts for the same quantities. Note: Hardware and server supportingsoftware is not included and must be purchased separately at the customers own expense. Anyadditional licensing, installation services, additional feature requests not covered by the program must beordered separately and reference migration order. Standard rates apply.MiVCR Migration Program - For Release February 20, 2020
Quoting – Partner ProcessPartners can continue to use CPQ to quote/order these items. All migration parts for this program will beavailable1.2.Select Model – Mitel WFO (ASC)Click “Loose Items”3.Select the quantity of licenses that match your MiVCR configuration. (reference Part Mappingtable in FAQ document):Mitel Interaction Recording Migration part numbers:MiVoice Business 51308737WFO ASC EVOIP Recording License MiVB migrate 51308739WFO ASC EVOIP Base Call Rec MiVB MigrateMiVoice MX-One 51308894WFO ASC MX-One Migrate 51308742WFO ASC EVOIP Base Call Rec MXONE MigrateOptions 51308738WFO ASC QM(inspiration) Base Lic Migrate 51308747WFO ASC QM(Inspiration) Agent Migrate 51308746WFO ASC QM(Inspiration) Supervsr Migrate 51308740WFO ASC Archive Manager License Migrate 51308741WFO ASC Screen Recording License MigrateMiVCR Migration Program - For Release February 20, 2020
4.5.6.7.For quality management (inspiration) please specify number of named licenses needed by type(agents and supervisor) . The QM Base license provides 10 agents and 1 supervisor. Anyadditional agents or supervisors will need to be specified.Note1: Mitel Integration Recording Quality management is provided by named users – agent orsupervisor.Customer can have any number of QM licenses than number of recording licenses. RecordingLicenses are concurrent and QM licenses are named.Note2: QM for WFO QM has software assurance associated to itCapture XLS fileCapture End Customer Details for your order and required itemsa. Required information:1. Partner PO #2. Auth Partner Company Name/ Email Address3. Partner SAP #4. End User Company Name/Address5. MIVCR Lock number.6. Last SWAS renewal sales order#Send details in step #5 and #4 to Mitel order desk in your area requesting the “MiVCR MigrationProgram” offer OR the Mitel store.Order Desk Email AddressesUnited StatesUS GovernmentCanadaUKLatin America, Central America, MexicoEuropeNordics - includes Denmark and NorwaySpainBenelux Orders, includes Belgium & Netherlandsordermgmt us@mitel.comusgovernmentsales@mitel.comordermgmt ca@Mitel.comordermgmt uk@Mitel.comordermgmt cala@Mitel.comordermgmt emea@Mitel.comOrderMgmt DK NO@mitel.comOrderMgmt ES@mitel.comOrderMgmt BENELUX@mitel.comMiVCR Migration Program - For Release February 20, 2020
Sweden Finland & Baltics ordersItalyGermanyAustriaSwitzerlandSouth or Asia PacificFranceOrderMgmt SE Baltics@mitel.comOrderMgmt IT@mitel.comOrderMgmt DE@mitel.comOrderMgmt AT@mitel.comOrderMgmt CH@mitel.comordermgmt ap@Mitel.ComOrrdermgmt fr@mitel.com8. Mitel order acknowledgements will be sent for successful orders.MiVCR Migration Program - For Release February 20, 2020
Mitel MiVoice Call Recording to Mitel Interaction Recording (WFO -ASC) Migration Program Delivering value to customers migrating to Mitel Flagship products . 51308741 WFO ASC Screen Recording License Migrate Terms and Conditions Promotion Subject to Change Mitel unconditionally reserves the right to alter, amend, or cancel this .
