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GENESYS MEETING CENTERENTERPRISE EDITIONUser Guide

WELCOME TO GENESYS MEETING CENTERGenesys Meeting Center is your perfect everyday business conferencing tool. Our award-winningtechnology integrates fully-automated voice conferencing with easy-to-use web conferencing anddesktop video, turning your PC into a universal communications tool. Reliable and secure, you canpresent PowerPoint slides, share applications, quiz and survey participants, lead a web tour, evenconnect via VoIP - all with the same impact and results as in-person meetings. So you meet moreproductively and more often without the time and expense of travel.Use Genesys Meeting Center for:Sales PresentationsTraining and e-Learning ProgramsMarketing SeminarsProduct LaunchesDepartmental MeetingsCompany AnnouncementsCollaboration and Project ManagementTips for a Successful MeetingBelow are some helpful hints for conducting an efficient and productive Genesys Meeting Centerconference.Prepare in advance. To avoid meeting delays,take time before the conference to createand upload any resources you'll need foryour meeting, such as presentations, surveysor quizzes.Enter the meeting early to ensure participantscan access your meeting at the scheduledstart time. Give yourself a few minutes toopen the meeting room and make sure allnecessary system components are loaded.When speaking, talk directly into either aheadset or telephone receiver for optimalclarity.Mute all participants in non-collaborativemeetings to minimize background noise.Be conscious of participant connectionspeeds, as they may vary. Allow time fortransition between slides.For optimal application sharing performance,keep the number of open windows to aminimum.Use annotation tools and include polling andquizzes to promote interactivity.To help participants better understand andrecall content, limit presentation materials to6-7 lines per slide. Use larger-sized fonts forlegibility.Prior to the meeting, all participants shouldperform a browser test included in themeeting invitation to ensure their browsersand operating systems are compatible andthat there are no firewall issues.Be sure participants download the MeetingCenter Application prior to your meeting ifthey wish to use certain features such asPresenter capabilities, Desktop VoIP and thedesktop icon.Note: Your participants are not required to downloadthe application to join your meeting.

WEB CONFERENCINGUse this as a guide for your voice and web meetingsGETTINGSTARTEDInstall Meeting Center 4.0To schedule and start web meetings, installMeeting Center 4.0:Schedule a MeetingThrough Microsoft Outlook:1- From Outlook Calendar, double-click theappointment time.2- Enter the meetingtopic in the Subjectline, click the newMeeting Center tab and check the box.3- Click the Scheduling tab, invite participantsas you normally do, and send.Note: If you do not to install the Outlook Calendar tool,click the desktop icon in your taskbar and select EnterConference Manager. In your online account, click theSchedule a Meeting button and follow the steps throughthe scheduling wizard where you can also invite yourLotus Notes contacts.Start a Scheduled Meeting:Moderator:1- Open the scheduled meeting in yourOutlook Calendar.1- Go to your company’s Enterprise Edition URLas indicated in your welcome email.2- Click the Install button or link and follow theeasy install wizardOnce downloaded, you’ll have everything youneed to schedule and run effective onlinemeetings.2- Click the “START the meeting” link.3a- Select Yes if you wish to invite otherparticipants to the meeting via MSN IM orWindows Live Messenger or email. Doubleclick on participant(s) and click Send.3b- Select No if you do not wish to invite otherparticipants to the meeting.4- Select how you would like to join the voiceportion of your meeting in the first QuickStart menu and click Continue.5- Select what you would like to do first when yourmeeting begins (i.e. Show Presentation,Share Application, etc.) in the second QuickStart menu and click OK.Note: If you have not installed the Outlook Calendartool, click the desktop icon in your taskbar and selectStart a Meeting. Click on the specific scheduled meetinglink.

Start an Ad hoc MeetingParticipants Access:1- Click the desktop icon in your taskbar andselect Start a Meeting.1- If the meeting was scheduled in advance,participants click on the link provided in theemail invitation to join.2- Click the Ad Hoc Meeting button.3a- Select Yes if you wish to invite otherparticipants to the meeting via MSN IM orWindows Live Messenger or email. Doubleclick on participant(s) and click Send.3b- Select No if you do not wish to invite otherparticipants to the meeting.4- Select how you would like to join the voiceportion of your meeting in the first QuickStart menu and click Continue.5- Select what you would like to do first whenyour meeting starts (i.e. Show Presentation,Share Application, etc.) in the second QuickStart menu and click OK.Note: Moderators can also send a Quick Invite via MSNIM or Windows Live Messenger or email using thedesktop icon or the in-meeting shortcut toolbar.Participants simply click on the link to join the meeting.2- Participants will be asked how they wish toaccess the voice portion of your meeting andprompted to identify themselves if they chosethe options Already Dialed In or Dial In Now.Note: Web conference room door remains closed andparticipants are sent to the waiting room until themoderator starts the voice portion of the call or opensthe web door.Genesys Desktop IconThe Genesys Desktop Icon is automaticallypopulated to your taskbar when you install theMeeting Center Application. This user-friendlytool can be used for:1-click access to scheduled or Ad Hocmeetings.Scheduling meetings.Joining meetings.Quickly sending invites to email or MSN IMor Windows Live Messenger contacts.Access to your Conference Manager (onlineGenesys Meeting Center account).Note: If you do not have scheduled meetings startingwithin three hours, Step 2 above is eliminated. If youinstalled the Outlook Calendar tool, you can also click theAd Hoc Meeting button in the Meeting Center Outlook Toolbar to launch an instant meeting.

CONFERENCEMANAGEMENTDial Out to Participants1- Click the Switch to Advanced button in theShow panel.2- Click on the Dial Out button in the shortcuttoolbar.3- Enter the name and number of the person tocall or click the Address Book button andselect the previously stored participant fromyour Address Book.4- Click Dial.Additional Security/Close Door to the MeetingThe moderator can screen participants via thewaiting room then provide them access to themeeting one at a time.From the Participant panel, check/uncheckthe Close meeting room door to close andopen the meeting to attendees.Note: By default the door to the meeting is Closed.Connection StatusThe moderator can see how participants areconnected to the meeting by viewing the Statuscolumn in the Participants panel.Status types include:TelephoneWebTelephone/WebDesktop VoIP/WebStreaming/WebNote: Sort participants by Name, Emoticon or Status inthe Participants panel by clicking on the specific columnheader.Voice Status IconsThe moderator can always see the voice statusof the participants in the Participant panel.Status icons:Standard Voice icon.The participant (or moderator) is currently inthe main voice meeting room.Active Speaker icon.The participant (or moderator) is currentlyspeaking, or it may indicate backgroundnoise coming from this line.Muted line icon.The participant cannot be heard whenhis/her line is muted.Desktop VoIPGenesys Desktop VoIP is a secure, low-bandwidthand firewall-friendly solution that uses Voiceover Internet Protocol to connect moderatorsand participants to the voice portion of anonline meeting. All you need is an Internetconnection and headset with microphoneconnected to your computer!To connect via Desktop VoIP upon startingor joining a meeting, simply click the“Connect via Desktop VoIP” button in thefirst Quick Start menu.To connect via Desktop VoIP during ameeting, click the Voice Connection paneland select “Connect Desktop VoIP toMeeting.”Easily toggle between Desktop VoIP andPSTN (telephone) during a meeting via theVoice Connection panel.Note: For optimal sound quality, make sure a headsetwith microphone is connected to your computer.Participants must install the Meeting Center Applicationto use Desktop VoIP.

Mute/Un-mute Participants1- Click on the Voice iconnext to theparticipant’s name to mute or un-mute thatparticipant.2- You can also mute or un-mute all participantsat once by clicking the Switch to Advancedbutton in the Show panel and selecting theUnmute all or Mute all buttons in theshortcut menu.Q&AThe moderator can initiate a Q&A session whereparticipants request the right to speak by usingtheir touchtone telephones.1- Click the Switch to Advanced button in theShow panel.2- Click on the Q&A iconfrom the dropdownmenu in the Unmute All button in the shortcuttoolbar. Your participants will be informedthat their lines have been muted.3- Instruct your participants to hit the b key toindicate that they would like ask a question.4- Click on the raised handin order to givethe floor to the participant.Note: The first participant in line will have a highlightedhand icon.COLLABORATION& OTHER FEATURESShow a PresentationThe moderator can easily show a PowerPointTMpresentation to participants.Before the meeting1- In your Conference Manager, underResources, select Presentations.2- Click Upload a Presentation.3- Name the presentation, then browse toselect the presentation you want to upload.Note: You can also Upload a Presentation from within aGenesys Meeting Center web meeting. In the Show panel,select Presentation and click Upload.In your meetingIn the Show panel, select Presentation andchoose your presentation from the pull-downmenu on the Show panel. It will loadautomatically.1- Click on the slide preview “thumbnails” orthe forward and back buttons to navigatethrough your presentation.2- Click on the slide being displayed to proceedto the next slide.Share an ApplicationContact Technical SupportClick on the Help menu and select DialCustomer Support.1- In the Show panel, select File or Applicationand choose the application(s) you would liketo show to participants. Check theapplication(s) to begin sharing.2- Alternatively, click Entire Desktop to share allapplications open on your computer.Note: You can click on the application being shared tohide the moderator control panel. Simply click theMeeting Center tab on the right-hand side of your screenfor the control panel to reappear on top of theapplication.