WIXLIB

GENESYS MEETING CENTERUser Guide

WELCOME TO GENESYS MEETING CENTERGenesys Meeting Center is your perfect everyday business conferencing tool. Our award-winningtechnology integrates fully-automated voice conferencing with easy-to-use web conferencing anddesktop video, turning your PC into a universal communications tool. Reliable and secure, you canpresent PowerPoint slides, share applications, quiz and survey participants, lead a web tour, evenconnect via VoIP - all with the same impact and results as in-person meetings. So you meet moreproductively and more often without the time and expense of travel.Use Genesys Meeting Center for:Sales PresentationsTraining and e-Learning ProgramsMarketing SeminarsProduct LaunchesDepartmental MeetingsCompany AnnouncementsCollaboration and Project ManagementTips for a Successful MeetingBelow are some helpful hints for conducting an efficient and productive Genesys Meeting Centerconference.Prepare in advance. To avoid meeting delays,take time before the conference to createand upload any resources you'll need foryour meeting, such as presentations, surveysor quizzes.Enter the meeting early to ensure participantscan access your meeting at the scheduledstart time. Give yourself a few minutes toopen the meeting room and make sure allnecessary system components are loaded.When speaking, talk directly into either aheadset or telephone receiver for optimalclarity.Mute all participants in non-collaborativemeetings to minimize background noise.Be conscious of participant connectionspeeds, as they may vary. Allow time fortransition between slides.For optimal application sharing performance,keep the number of open windows to aminimum.Use annotation tools and include polling andquizzes to promote interactivity.To help participants better understand andrecall content, limit presentation materials to6-7 lines per slide. Use larger-sized fonts forlegibility.Prior to the meeting, all participants shouldperform a browser test included in themeeting invitation to ensure their browsersand operating systems are compatible andthat there are no firewall issues.Be sure participants download the MeetingCenter Application prior to your meeting ifthey wish to use certain features such asPresenter capabilities, Desktop VoIP and/orVideo access.Note: Your participants are not required to downloadthe application to join your meeting.

WEB CONFERENCINGUse this as a guide for your voice and web meetingsGETTINGSTARTEDInstall Meeting CenterTo schedule and start web meetings, installMeeting Center:Through Lotus Notes:1- From Lotus Notes Calendar, open theappointment time.2- Enter the meeting topic in the Subject lineand click the Genesys Meeting Center button.3- Invite participants as you normally do, andclick theSave andSendInvitationsbutton.Note: If you do not install the Outlook or Lotus NotesCalendar tools, click the desktop icon in your taskbar andselect Schedule a Meeting. Follow the steps through thescheduling wizard.Start a Scheduled Meeting:Moderator:1- Open the scheduled meeting in yourOutlook or Lotus Notes Calendar.2- Click the “JOIN meeting” link.1- Go to www.genesys.com/go2- Click the GET IT NOW button and follow theeasy install wizardOnce downloaded, you’ll have everything youneed to schedule and run effective onlinemeetings.Schedule a MeetingThrough Microsoft Outlook:1- From Outlook Calendar, double-click theappointment time.2- Enter the meetingtopic in the Subjectline, and click theGenesys MeetingCenter button.3- Click the Schedulingtab/icon, inviteparticipants as you normally do, and send.3- Select how you would like to join the voiceportion of your meeting in the first QuickStart menu and click Continue.4- Select what you would like to do first when yourmeeting begins (i.e. Show Presentation,Share Application, etc.) in the second QuickStart menu and click OK.Note: If you have not installed the Outlook or LotusNotes Calendar tools, click the desktop icon in yourtaskbar and select Start Meeting. Click on the specificscheduled meeting link

Start an Ad hoc MeetingParticipants Access:1- Click the desktop icon in your taskbar andselect Start a Meeting.1- If the meeting was scheduled in advance,participants click on the link provided in theemail invitation to join.2- Click the Ad Hoc Meeting link.3- Select how you would like to join the voiceportion of your meeting in the first QuickStart menu and click Continue.4- Select what you would like to do first whenyour meeting starts (i.e. Show Presentation,Share Application, etc.) in the second QuickStart menu and click OK.2- For instant (Ad Hoc) meetings, participantsgo to www.genesys.com and clickParticipant. Participants will be prompted totype in your Meeting Number and theirnames.Note: Moderators can also send a Quick Invite via InstantMessenger or email using the the Quick Invite in-meetingshortcut toolbar. Participants simply click on the link tojoin the meeting.3- Participants will be asked how they wish toaccess the voice portion of your meeting andprompted to identify themselves if theychoose the options Already Dialed In or DialIn Now.Note: Web conference room door remains closed andparticipants are sent to the waiting room until themoderator starts the voice portion of the call or opensthe web door.Genesys Desktop IconNote: If you do not have scheduled meetings startingwithin three hours, Step 2 above is eliminated.The Genesys Desktop Icon is automaticallypopulated to your taskbar when you install theMeeting Center Application. This user-friendlytool can be used for:1-click access to scheduled or Ad Hocmeetings.Scheduling meetings.Joining meetings.Access to your Conference Manager (onlineGenesys Meeting Center account).

CONFERENCEMANAGEMENTDial Out to Participants1- Click on the Dial Out button in the shortcuttoolbar.2- Enter the name and number of the person tocall or click the Address Book button andselect the previously stored contact fromyour Address Book.Voice Status IconsThe moderator can always see the voice statusof the participants in the Participants panel.Status icons:Standard Voice icon.The participant (or moderator) is currently inthe main voice meeting room.3- Click Dial.Active Speaker icon.The participant (or moderator) is currentlyspeaking, or it may indicate backgroundnoise coming from this line.Additional Security/Close Door to the MeetingMuted line icon.The participant cannot be heard whenhis/her line is muted.The moderator can screen participants via thewaiting room then provide them access to themeeting one at a time.From the Participants panel, check/uncheck“Close meeting room door” to close andopen the meeting to attendees.Note: By default the door to the meeting is closed.Connection StatusThe moderator can see how participants areconnected to the meeting by viewing the Statuscolumn in the Participants panel.Status types include:PhoneWebPhone/WebDesktop VoIP/WebStreaming/WebNote: Sort participants by Name, Emoticon or Status inthe Participants panel by clicking on the specific columnheader.Desktop VoIPGenesys Desktop VoIP is a secure, low-bandwidthand firewall-friendly solution that uses Voiceover Internet Protocol to connect moderatorsand participants to the voice portion of anonline meeting. All you need is an Internetconnection and headset with microphoneconnected to your computer!To connect via Desktop VoIP upon startingor joining a meeting, simply click the“Connect via Desktop VoIP” button in thefirst Quick Start menu.To connect via Desktop VoIP during ameeting, click the Voice Connection paneland select “Connect Desktop VoIP toMeeting.”Easily toggle between Desktop VoIP andPSTN (telephone) during a meeting via theVoice Connection panel.Note: For optimal sound quality, make sure a headsetwith microphone is connected to your computer.Participants must install the Meeting Center Applicationto use Desktop VoIP.

Mute/Un-mute Participants1- Click on the Voice iconnext to theparticipant’s name to mute or un-mute thatparticipant.2- You can also mute or un-mute allparticipants at once by clicking theMute/Unmute All button in the shortcutmenu.COLLABORATION& OTHER FEATURESShow a PresentationThe moderator can easily show a PowerPointTMpresentation to participants.Before the meeting1- In your Conference Manager, underResources, select Presentations.Q&A2- Click Upload a Presentation.The moderator can initiate a Q&A session whereparticipants request the right to speak by usingtheir touchtone telephones.3- Name the presentation, browse to select thepresentation you want to upload and clickthe Upload Presentation button.1- Click on the Meeting menu at the top of theinterface.Note: You can also Upload a Presentation from within aGenesys Meeting Center web meeting. In the Show panel,select Presentation, click Browse to select yourpresentation and click Upload.2- Select Voice and then Voice Q&A.Your participants will beinformed that their lines have been muted.3- Instruct your participants to hit the b key toindicate that they would like ask a question.4- Click on the raised handin order to givethe floor to the participant.Note: The first participant in line will have a highlightedhand icon.Contact Technical SupportClick on the Help menu and select DialCustomer Support.In your meetingIn the Show panel, select Presentation andchoose your presentation from the pull-downmenu. It will load automatically.1- Click on the slide preview “thumbnails” orthe forward and back buttons to navigatethrough your presentation.2- Click on the slide being displayed to proceedto the next slide.Share an Application1- In the Show panel, select File or Applicationand choose the application(s) you would liketo show to participants. Check theapplication(s) to begin sharing.2- Alternatively, click Entire Desktop to share allapplications open on your computer.Note: You can click on the shared application to hide themoderator control panel. Simply click the MeetingCenter tab on the right-hand side of your screen for thecontrol panel to reappear on top of the application.