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11/21/2017Citrix Self-Service Password ResetSection 508 Conformance AuditVoluntary Product Accessibility TemplateCitrix Self-Service Password ResetCitrix Systems, Inc.851 West Cypress Creek RoadFort Lauderdale, FL 33309Accessibility Partners, LLCAccessibility Partners, LLC514 Hillsboro DriveSuite 1Silver Spring, MD 20902 1 Phone: ssibilityPartners comNovember 21, 2017
Citrix Self-Service Password ResetSection 508 Evaluation TemplateThis Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibilitycharacteristics of Citrix Self-Service Password Reset as of 11/21/2017.Name of Product:Version:Citrix Self-Service Password Reset1.1.0.0The current version of Citrix Self-Service Password Reset was tested for conformance withSection 508 of the Rehabilitation Act, specifically the U.S. Access Board's TechnicalRequirements. This product was tested as of November 21, 2017, and is only valid for theversion and date it was tested.Assistive technology products used as part of testing included Freedom Scientific JAWS 18.0,NVDA 2017.3, AI Squared ZoomText 11, Inspect, Microsoft Windows accessibility features, andkeyboard-only control.VPAT Summary Table Voluntary Product Accessibility Template pportsExceptionsRemarksSection 1194.21SoftwareApplications andOperatingSystems121055Applicable.See included1194.21 table.Section 1194.22Web-basedInternetInformation andApplications16523Applicable.See included1194.22 table.0Self-ServicePasswordReset is not aproduct of thistype.0Self-ServicePasswordReset is not aproduct of thistype.Section 1194.23Telecommunications ProductsSection 1194.24Video and Multimedia ProductsAccessibility Partners, LLC1450000 2 November 21, 2017
Citrix Self-Service Password ResetVPATSummaryTotalStandardsSection 1194.25Self-Contained,Closed ProductsSection 1194.26Desktop andPortableComputersSection 1194.31FunctionalPerformanceCriteriaSection 1194.41Information,Documentationand SupportTotalAccessibility Partners, ionsRemarks0Applicable.See included1194.25 table.0Self-ServicePasswordReset is not aproduct of thistype.2Applicable.See included1194.31 table.Applicable.See included1194.41 table.333073261610 3 November 21, 2017
Citrix Self-Service Password ResetSection 1194.21 Software Applications and Operating Systems -- DetailVPAT Voluntary Product Accessibility Template Criteria(a) When software is designed torun on a system that has akeyboard, product functions shallbe executable from a keyboardwhere the function itself or theresult of performing a functioncan be discerned textually.(b) Applications shall not disruptor disable activated features ofother products that are identifiedas accessibility features, wherethose features are developedand documented according toindustry standards. Applicationsalso shall not disrupt or disableactivated features of anyoperating system that areidentified as accessibility featureswhere the applicationprogramming interface for thoseaccessibility features has beendocumented by the manufacturerof the operating system and isavailable to the productdeveloper.Accessibility Partners, LLCSupportingFeaturesRemarks and explanationsSome functions can be executed via thekeyboard.SupportswithExceptionsSome functions (e.g., accessing rows incertain tables, opening a right-click menu,and accessing a parent window after achild window closes) cannot be executedvia the keyboard.The application does not disable or disruptaccessibility features of the MicrosoftWindows operating system and assistivetechnologies.Supports 4 November 21, 2017
Citrix Self-Service Password Reset(c) A well-defined on-screenindication of the current focusshall be provided that movesamong interactive interfaceelements as the input focuschanges. The focus shall beprogrammatically exposed sothat Assistive Technology cantrack focus and focus changes.SupportswithExceptionsIn some windows, the application providesa clear indication of current visual focus,and focus is provided programmatically toassistive technology.However, when focus lands on certaincontrols (e.g., buttons, nodes in a treeview), focus is not clearly visible. Inaddition, focus is sometimes not providedprogrammatically.(d) Sufficient information about auser interface element includingthe identity, operation and stateof the element shall be availableto Assistive Technology. Whenan image represents a programelement, the informationconveyed by the image must alsobe available in text.SupportswithExceptions(e) When bitmap images areused to identify controls, statusindicators, or other programmaticelements, the meaning assignedto those images shall beconsistent throughout anapplication's performance.SupportsThe meaning of images is consistent.(f) Textual information shall beprovided through operatingsystem functions for displayingtext. The minimum informationthat shall be made available istext content, text input caretlocation, and text attributes.SupportsOperating system functions are used fordisplaying text.Accessibility Partners, LLC 5 Some user interface elements provide therequired information, including name, roleand state, to assistive technology.Some user interface elements (e.g.,buttons, rows in a table, text boxes, treeview nodes, dropdown boxes) do notprovide sufficient information to help theuser understand the control.November 21, 2017
Citrix Self-Service Password ResetSome user interface elements do notoverride the Windows High Contrastsettings selected by the user.(g) Applications shall not overrideuser selected contrast and colorselections and other individualdisplay attributes.SupportswithExceptions(h) When animation is displayed,the information shall bedisplayable in at least one nonanimated presentation mode atthe option of the user.NotApplicableAnimation is not used.(i) Color coding shall not be usedas the only means of conveyinginformation, indicating an action,prompting a response, ordistinguishing a visual element.SupportsColor coding is not used as the sole meansof conveying information, indicating anaction, prompting a response, ordistinguishing a visual element.(j) When a product permits a userto adjust color and contrastsettings, a variety of colorselections capable of producing arange of contrast levels shall beprovided.NotApplicableThe application does not containfunctionality to support the changing ofdisplay attributes.(k) Software shall not useflashing or blinking text, objects,or other elements having a flashor blink frequency greater than 2Hz and lower than 55 Hz.SupportsBlinking and flashing do not occur in theprohibited range.Accessibility Partners, LLC 6 Some user interface elements override theWindows High Contrast settings selectedby the user.November 21, 2017
Citrix Self-Service Password Reset(l) When electronic forms areused, the form shall allow peopleusing Assistive Technology toaccess the information, fieldelements, and functionalityrequired for completion andsubmission of the form, includingall directions and cues.SupportswithExceptionsSome user interface elements provide therequired information, including name, roleand state, to assistive technology.Some user interface elements (e.g.,buttons, rows in a table, text boxes, treeview nodes, dropdown boxes) do notprovide sufficient information to help theuser understand the control.Section 1194.22 Web-based Internet information and applications -- DetailVPAT Voluntary Product Accessibility Template CriteriaSupportingFeatures(a) A text equivalent for everynon-text element shall beprovided (e.g., via "alt","longdesc", or in elementcontent).Does NotSupportThere is no alternative text for icons thatindicate that user names and passwordshave passed or failed validation.(b) Equivalent alternatives forany multimedia presentation shallbe synchronized with thepresentation.NotApplicableMultimedia is not used.(c) Web pages shall be designedso that all information conveyedwith color is also availablewithout color, for example fromcontext or markup.SupportsColor coding is not used as the sole meansof conveying information, indicating anaction, prompting a response, ordistinguishing a visual element.(d) Documents shall beorganized so they are readablewithout requiring an associatedstyle sheet.NotApplicableCitrix Self-Service Password Reset is aWindows software application; it does notuse style sheets.Accessibility Partners, LLC 7 Remarks and explanationsNovember 21, 2017
Citrix Self-Service Password Reset(e) Redundant text links shall beprovided for each active region ofa server-side image map.NotApplicableImage map links are not used.(f) Client-side image maps shallbe provided instead of serverside image maps except wherethe regions cannot be definedwith an available geometricshape.NotApplicableClient and server-side image maps are notused.(g) Row and column headersshall be identified for data tables.Does NotSupportColumn headers are not identified in datatables.(h) Markup shall be used toassociate data cells and headercells for data tables that have twoor more logical levels of row orcolumn headers.NotApplicableData tables with multiple logical levels arenot used.(i) Frames shall be titled with textthat facilitates frame identificationand navigationNotapplicableFrames are not used.(j) Pages shall be designed toavoid causing the screen toflicker with a frequency greaterthan 2 Hz and lower than 55 Hz.SupportsFlickering does not occur in the prohibitedrange.(k) A text-only page, withequivalent information orfunctionality, shall be provided tomake a web site comply with theprovisions of this part, whencompliance cannot beaccomplished in any other way.The content of the text-only pageshall be updated whenever theprimary page changes.NotApplicableA text-only page cannot be substituted foran interactive software application.Accessibility Partners, LLC 8 November 21, 2017
Citrix Self-Service Password Reset(l) When pages utilize scriptinglanguages to display content, orto create interface elements, theinformation provided by the scriptshall be identified with functionaltext that can be read by AssistiveTechnology.NotApplicableThe software application does not useclient-side scripting.(m) When a web page requiresthat an applet, plug-in or otherapplication be present on theclient system to interpret pagecontent, the page must provide alink to a plug-in or applet thatcomplies with §1194.21(a)through (l).NotApplicablePlug-ins are not used.(n) When electronic forms aredesigned to be completed online, the form shall allow peopleusing Assistive Technology toaccess the information, fieldelements, and functionalityrequired for completion andsubmission of the form, includingall directions and cues.Some user interface elements provide therequired information, including name, roleand state, to assistive technology.SupportswithExceptions(o) A method shall be providedthat permits users to skiprepetitive navigation links.NotApplicableThe software application does not userepetitive navigation links.(p) When a timed response isrequired, the user shall bealerted and given sufficient timeto indicate more time is required.NotApplicableA timed response is not required.Some user interface elements (e.g.,buttons, rows in a table, text boxes, treeview nodes, dropdown boxes) do notprovide sufficient information to help theuser understand the control.Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistentwith the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide WebConsortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2,(i) - 12.1, (j) - 7.1, (k) - 11.4.Accessibility Partners, LLC 9 November 21, 2017
Citrix Self-Service Password ResetSection 1194.25 Self-Contained, Closed Products – DetailVPAT Voluntary Product Accessibility Template CriteriaSupportingFeatures(a) Self-contained products shallbe usable by people withdisabilities without requiring anend-user to attach AssistiveTechnology to the product.Personal headsets for privatelistening are not AssistiveTechnology.NotApplicableThis product is not a self-contained, closedproduct.(b) When a timed response isrequired, the user shall bealerted and given sufficient timeto indicate more time is required.NotApplicableA timed response is not required.(c) Where a product utilizestouchscreens or contact-sensitivecontrols, an input method shallbe provided that complies with§1194.23 (k) (1) through (4).NotApplicableThis product is not a self-contained, closedproduct.(d) When biometric forms of useridentification or control are used,an alternative form ofidentification or activation, whichdoes not require the user topossess particular biologicalcharacteristics, shall also beprovided.NotApplicableThis product is not a self-contained, closedproduct.Accessibility Partners, LLC 10 Remarks and explanationsNovember 21, 2017
Citrix Self-Service Password Reset(e) When products provideauditory output, the audio signalshall be provided at a standardsignal level through an industrystandard connector that will allowfor private listening. The productmust provide the ability tointerrupt, pause, and restart theaudio at any time.NotApplicableThis product is not a self-contained, closedproduct.(f) When products deliver voiceoutput in a public area,incremental volume control shallbe provided with outputamplification up to a level of atleast 65 dB. Where the ambientnoise level of the environment isabove 45 dB, a volume gain of atleast 20 dB above the ambientlevel shall be user selectable. Afunction shall be provided toautomatically reset the volume tothe default level after every use.NotApplicableThis product is not a self-contained, closedproduct.(g) Color coding shall not beused as the only means ofconveying information, indicatingan action, prompting a response,or distinguishing a visualelement.SupportsColor coding is not used as the sole meansof conveying information, indicating anaction, prompting a response, ordistinguishing a visual element.(h) When a product permits auser to adjust color and contrastsettings, a range of colorselections capable of producing avariety of contrast levels shall beprovided.NotApplicableThe application does not containfunctionality to support the changing ofdisplay attributes.Accessibility Partners, LLC 11 November 21, 2017
Citrix Self-Service Password Reset(i) Products shall be designed toavoid causing the screen toflicker with a frequency greaterthan 2 Hz and lower than 55 Hz.SupportsBlinking and flashing do not occur in theprohibited range.(j) (1) Products which arefreestanding, non-portable, andintended to be used in onelocation and which have operablecontrols shall comply with thefollowing: The position of anyoperable control shall bedetermined with respect to avertical plane, which is 48 inchesin length, centered on theoperable control, and at themaximum protrusion of theproduct within the 48 inch lengthon products which arefreestanding, non-portable, andintended to be used in onelocation and which have operablecontrols.NotApplicableThis product is a software application andis not a self-contained, closed product.(j)(2) Products which arefreestanding, non-portable, andintended to be used in onelocation and which have operablecontrols shall comply with thefollowing: Where any operablecontrol is 10 inches or lessbehind the reference plane, theheight shall be 54 inchesmaximum and 15 inchesminimum above the floor.NotApplicableThis product is a software application andis not a self-contained, closed product.Accessibility Partners, LLC 12 November 21, 2017
Citrix Self-Service Password Reset(j)(3) Products which arefreestanding, non-portable, andintended to be used in onelocation and which have operablecontrols shall comply with thefollowing: Where any operablecontrol is more than 10 inchesand not more than 24 inchesbehind the reference plane, theheight shall be 46 inchesmaximum and 15 inchesminimum above the floor.NotApplicableThis product is a software application andis not a self-contained, closed product.(j)(4) Products which arefreestanding, non-portable, andintended to be used in onelocation and which have operablecontrols shall comply with thefollowing: Operable controls shallnot be more than 24 inchesbehind the reference plane.NotApplicableThis product is a software application andis not a self-contained, closed product.Accessibility Partners, LLC 13 November 21, 2017
Citrix Self-Service Password ResetSection 1194.31 Functional Performance Criteria – DetailVPAT Voluntary Product Accessibility Template Criteria(a) At least one mode ofoperation and informationretrieval that does not requireuser vision shall be provided, orsupport for Assistive Technologyused by people who are blind orvisually impaired shall sRemarks and explanationsSome features of the application workwhen combined with screen readerassistive technology.Some user interface elements (e.g.,buttons, rows in a table, text boxes, treeview nodes, dropdown boxes) do notprovide sufficient information to help theuser understand the control.(b) At least one mode ofoperation and informationretrieval that does not requirevisual acuity greater than 20/70shall be provided in audio andenlarged print output workingtogether or independently, orsupport for Assistive Technologyused by people who are visuallyimpaired shall be provided.SupportsThe application may be used without visualacuity greater than 20/70 when combinedwith screen magnification assistivetechnology.(c) At least one mode ofoperation and informationretrieval that does not requireuser hearing shall be provided, orsupport for Assistive Technologyused by people who are deaf orhard of hearing shall be providedSupportsDoes not require user hearing to operate orfor information retrieval.Accessibility Partners, LLC 14 November 21, 2017
Citrix Self-Service Password Reset(d) Where audio information isimportant for the use of aproduct, at least one mode ofoperation and informationretrieval shall be provided in anenhanced auditory fashion, orsupport for assistive hearingdevices shall be provided.SupportsDoes not require user hearing to operate orfor information retrieval.(e) At least one mode ofoperation and informationretrieval that does not requireuser speech shall be provided, orsupport for Assistive Technologyused by people with disabilitiesshall be provided.SupportsUser speech is not required for operations.(f) At least one mode of operationand information retrieval thatdoes not require fine motorcontrol or simultaneous actionsand that is operable with limitedreach and strength shall beprovided.SupportswithExceptionsAccessibility Partners, LLC 15 Some functions are keyboard operable.Some functions are not keyboard operable.See 1194.21(a) for more details.November 21, 2017
Citrix Self-Service Password ResetSection 1194.41 Information, Documentation and Support – DetailVPAT Voluntary Product Accessibility Template CriteriaSupportingFeatures(a) Product supportdocumentation provided to endusers shall be made available inalternate formats upon request,at no additional chargeSupportsProduct documentation is available inaccessible electronic format.(b) End-users shall have accessto a description of theaccessibility and compatibilityfeatures of products in alternateformats or alternate methodsupon request, at no additionalcharge.SupportsProduct documentation is available inaccessible electronic format.(c) Support services for productsshall accommodate thecommunication needs of endusers with disabilities.SupportsCitrix offers phone, online and emailsupport.Accessibility Partners, LLC 16 Remarks and explanationsNovember 21, 2017
Name of Product: Citrix Self-Service Password Reset Version: 1.1.0.0 The current version of Citrix Self-Service Password Reset was tested for conformance with Section 508 of the Rehabilitation Act, specifically the U.S. Access Board's Technical Requirements. This product was tested as of November 21, 2017, and is only valid for the
