Transcription
Transforming your ContingentLabor Program:A Sourcing PerspectiveIntuitNick SchultzeCategory Leader, Contingent Labor & RecruitingPRO UnlimitedNeerav ShahDirect, Client Solutions
Transforming yourContingent LaborProgram:A Sourcing PerspectiveSIG Global SummitOctober 17, 2018Nick SchultzeNeerav ShahCategory Leader, Contingent Labor VP, Client ServicesIntuitPRO Unlimited
Goals for this session1.Intuit’s journey from engrained incumbents to global market leader2.Share current state and highlight learnings3.Answer your questions
Guiding Principles and Desired OutcomesCompliance Automated controls assure us our workforce is categorized correctly Compliance is embedded in our processes, without our customers evenknowingCustomer obsessed We create experiences that are easy and delightful so our customers knowwhere to go, what to expect and don’t workaround the processGlobal Standardized processes around the world that are localized when neededto ensure all global requirements are metCost-conscious Customers have access to talent and approved suppliers at fair, competitivepricingIntuit Confidential and Proprietary4
Intuit’s Contingent Workforce TransformationTOFROMDecentralizedProcess &TechnologyProgramServicesControls &ComplianceData &AnalyticsCost &EfficiencySilo-edPainfulLimited 30 Disconnected tools/systemsDifferent entry pointsManual on/off-boarding processes4 countriesLimited services; focused on temporary workersManual processes for tracking and measuringworker categorizationLimited worker tracking, lack of full headcount visibilityNot fully transparent spend/ratesInconsistent and high markupsInability to deliver best talentSingle SourceIntegratedDelightful Worldwide 5 ToolsSingle entry point for global worker requestsAutomated on/off-boarding processesGlobalEnd-to-end focused on all contingent worker typesEasy, streamlined processes, with Automated reporting,controls and enforcementOne source of truth for global worker analyticsRates aligned with marketEmployees to focus on strategic and innovative workIntuit Confidential and Proprietary5
Intuit’s Contingent Workforce Program35,0004,050Contingent WorkersContingent WorkerTransactions Annually63Current CountriesEntering New Countries3,000SOW WorkersUKCAN1,000FROM:Long-tenured MSP &VMS incumbentsFRUSISRINBRTemp WorkersSGP50TO:Market leadingMSP/VMS partnerAUIndependentContractorsIntuit Confidential and Proprietary6
What Intuit LearnedCREATE CROSS FUNCTIONAL TEAMKNOW YOUR CURRENT STATEAND DESIRED FUTURE STATEGet stakeholders a seat at the table andaligned with the changeMake sure you understand what worksAssign roles and make sure youlevel-set expectationscurrently in your existingprogram, and what you want tochange.OVERCOME CHALLENGESThere will be bumps in the road, butmake sure you have a plan to manageand mitigate them.Leverage your new partner.Intuit Confidential and Proprietary7
AnsweringYourQuestions
PresentersPRO UnlimitedNeerav ShahDirect, Client Solutionsnshah@prounlimited.comIntuitNick SchultzeCategory Leader, Contingent Labor & Recruitingnick schultze@intuit.com
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Intuit’s Contingent Workforce Program 4,050 Contingent Workers 3 Entering New Countries 35,000 Contingent Worker Transactions Annually FROM: Long-tenured MSP & VMS incumbents TO: Market leading MSP/VMS partner. Intuit Confidential and Proprietary 7 CREATE CROSS FUNCTIONAL TEAM Get stakeho
