Transcription
Accenture Travel ServicesA Quick Reference GuideGo to Index1
Contents1. Introduction . 21.1 Range of Services Offered . 21.1 Tools . 22. Guidelines for Travel Bookings . 33. Things to Know . 44. Additional Information and FAQs . 55. Contact Information . 61
IntroductionAccenture has instituted a set of tools to bring allaspects of your job-related travel under one roofand streamline the various transactions. This brochureprovides a basic understanding of these tools andthe processes involved in making travel bookings.For detailed information, please refer toTravel Policy 1396. International one-way tickets Domestic accommodation in guest houses andhotels Rental carsYou can also raise requests to procure foreigncurrency using this tool.Range of Services OfferedTravel services available on the E-Travel toolinclude: Flight and train booking—both domestic andinternational Hotel and guest-house booking Car rental service Corporate Card programA key advantage of booking through the managedtravel program on the tool is that you can avail all theapplicable company-negotiated discounts from ourpreferred suppliers.ToolsThe following tools are available for employees tomake travel bookings:Portrait profile toolThis database helps the company keep track of theemployees availing travel services. In case of anyeventuality, this information will be shared with therelevant authorities. This is a mandatory tool. Your details, includingemergency contacts, travel documents andelectronic authorizations, must be updated onthis tool. Once you have updated your details, you mayinitiate the booking process on other tools.Online booking toolUsing this tool, you can book: Domestic airline tickets Point-to-point airline tickets for international travel Accommodation in international hotelsE-travel toolThis tool helps you book: International tickets with multiple stopoversBack to IndexNext2
Guidelines for Travel BookingsBook in advanceCancellation Take advantage of the discounts provided by ourpreferred suppliers. Raise your travel request as soon as your traveldates are confirmed. Make all your reservations—air, rail, hotel and carrental—at least seven days in advance. For travel within the country, initiate your bookings14 days in advance. If your trip is called off, please inform the traveldesk for timely ticket cancellation and refund. Cancel your travel arrangements on the E-traveltool if you used it to make your bookings. If you send a cancellation request by e-mail, raisethe same request on the E-travel tool as well.Combine travel components Book all travel components on the same itinerary tominimize the travel-related processing fees incurredby Accenture.Accommodation bookingCorporate card Employees on work-related travel must use acompany-sponsored corporate charge card,wherever the card is accepted, for all reimbursabletravel expenses. Employees can receive this card by submitting anapplication on the E-travel tool. Please follow thesteps mentioned on the link. In line with the business practices defined in our Expense reportingpolicies, book hotel accommodations at economical All travel expenses should be charged to the projectrates.or sponsoring organization using the appropriateWBS element. Confirm the check-in and check-out times at thehotel before booking.Corporate card program: American Express Consider an extended-stay hotel or a corporate (Amex)apartment if you are working with a client team You will be covered under travel insurance if youand staying for more than three nights per weekbook your entire travel using the Amex card.at a client location. To apply for an Amex card, download theapplication form from the E-travel site and submitCar rental All car rentals must be arranged with Accenture- it at the address provided, along with the requiredself-attested documents (salary slip, proof ofpreferred suppliers only.identity, proof of address and PAN card). Book a car for the entire duration of your travel, if If you already have an Amex card, check its validityrequired.before making any bookings. Limit your car booking to actual usage only.Local commuteSecurity and travel insurance When traveling to high-risk locations, please access Car rental from or to an airport or a railway stationGlobal Watch on the Accenture Portal prior toshould be availed on a direct payment mode.making reservations or embarking on travel, It is mandatory to make your own airport transfer and adhere to any specific company travelarrangement in Bangalore and Hyderabad.guidelines. These business-travel expenses are reimburs able Find out whether your home-country insuranceand can be claimed through myT&E.covers your cross-border business trips and trip Use the cheapest mode of travel in accordance withextensions.the local guidelines, but ensure that your safety is For more advice, contact your home country’snot compromised.Relocation Management Solutions (RMS) team.Back to IndexNext3
Things to KnowImmediately call the Accenture Security OperationsCenter (ASOC) in case of an emergency, such as anaccident, natural disaster, terrorist attack, insurrectionand detention by immigration.Accenture Security Operations Centre phonenumbers are:International: 1-202-728-0645India: 91-80-4106-2762You must always: Carry your travel insurance documents. Check the validity of your passport and visa for theduration of the travel. Carry additional copies of the invitation letter, visa,passport and photographs.Your safety, well-being and comfort are of paramountimportance to Accenture. Take the time to becomefamiliar with these travel safety tips and alwaysremain alert and aware of your surroundings.Back to IndexNext4
Additional InformationOnce you receive the tickets, please check if they areas per your travel needs. Every reissuance adds aprocessing fee to the total cost.Reach the airport ahead of the scheduled time toavoid missing your flight. If your journey includesstopovers, check if you require transit visas.Q6. Should I make my hotel, car and airreservation at the same time?A. Yes, it is advisable to confirm all your tripcomponents on the same itinerary. For carreservations within the city or airport drops and pickups, ensure that your booking is made at the sametime, as Accenture incurs additional processing feesFAQseach time a car is booked.Q1. How is my personal information used?Q7. Can I combine business and personal travel?A. To protect sensitive personal information, such asyour home address, credit card numbers and frequent A. If you want to combine business trips with flightsfor personal purposes, you should clearly indicateflyer numbers, the tool will disclose this informationin advance which part of the journey is private.only to you and your designated travel arranger(s).Travel counselors will now handle personal andYour credit card numbers will never be divulged toofficial transactions separately for reimbursing travelanyone. Please note that the user interface (UI) andexpenses in line with myT&E guidelines.encryption feature of the database only allows us tovalidate the last four digits of a credit card number.Q8. Can I access the E-travel tool from a clientQ2. Why must I specify my gender and date of birth in location?my travel profile?A. Yes, E-travel tool is a web-based tool and can beaccessed from anywhere. In case you encounter aA. As mandated by the United States Department offirewall, you may request an exception to gain accessHomeland Security, your gender must be specified into the tool.your travel reservations to comply with the UnitedStates Advance Passenger Information System (APIS)Q9. I am in a remote location with no access to theregulations. The APIS applies to flights arriving at orInternet or e-mail. How do I raise my travel request?departing from any United States airport.A. You can reach out to a colleague to raise theQ3. How can I get help with updating my travelrequest on your behalf. Executive assistants can raiseprofile? Where can I find navigational and technicala request on behalf of their executives. In case theyassistance with the profile tool?are not accessible and your travel need is urgent(within 12 hours), you can call the travel desk andA. Please call the appropriate telephonegive the particulars of your travel plan, WBS elementnumber provided in the contact information aboveand supervisor. The travel desk will initiate yourand follow the prompts.Q4. Are airfares and other rates provided on the tool? request; however, you need to raise the same requeston the E-travel tool within 24 hours of completingA. No, the rates are not confirmed until the ticketyour travel.is booked. Airline fares change constantly and onceseats in a particular price segment are sold out, theyare no longer available for purchase.Q5. How do I know I am getting the lowest airfare?A. Accenture’s negotiated airfares are accessibleby CWT travel counselors. In accordance with theAccenture travel policy, you will be offered the lowestlogical airfare available at the time of booking. Youcan also expand your search parameters to find anyadditional low-fare options.Back to IndexNext5
Contact InformationAir/Rail service from CWT:Pan India Helpdesk: 91-124-6705668Toll free number: 18001080910Car & Accommodation desk:Accenture locations : 66666, option 4, sub-option 3Outside Accenture locations: 91-80-4077-6666, option 4,Toll free number: 1800-419-0666, option 4,Email details:Air/rail services from CWT:accenturetraveldesk.in@contactcwt.comCar & Accommodation deskCarzonrent: bdc.hertzdesk@accenture.comCar club: bdc.carclubdesk@accenture.comFirst car: bdc.firstcarsdesk@accenture.comSwift: bdc.swiftcardesk@accenuture.comEco rent a car: bdc.ecocardesk@accenture.comWTI: bdc.wticardesk@accenture.comHotel desk: bdc.hotelhelpdesk@accenture.comWebsites for travel bookingAccenture Portal:https://portal.accenture.comTravel service online (CWT):https://portal.carlsonwagonlit.comE-travel website: ktravel.accenture.comGlobal lWatch/Pages/default.aspxBack to IndexNext6
About AccentureAccenture is a global management consulting, technologyservices and outsourcing company, with more than 293,000people serving clients in more than 120 countries. Combiningunparalleled experience, comprehensive capabilities across allindustries and business functions, and extensive research on theworld’s most successful companies, Accenture collaborates withclients to help them become high-performance businesses andgovernments. The company generated net revenues of US 28.6billion for the fiscal year ended Aug. 31, 2013. Its home page iswww.accenture.com.Copyright 2014 AccentureAll rights reserved.Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture.Back to Index
Accenture has instituted a set of tools to bring all aspects of your job-related travel under one roof and streamline the various transactions. This brochure provides a basic understanding of these tools and the processes involved in making travel bookings. For detailed information, plea
