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Expect more from VoIPFonality exists to make big company communication tools accessible to small and mid-sizedbusinesses so they can compete and win. Delivering either on-premise or cloud-based unifiedcommunication solutions, Fonality offers businesses smart, big company features for anaffordable price. More than 30,000 customers worldwide choose Fonality every day to powertheir business communications. Fonality solutions enable businesses to improve efficiency,collaboration, and enhance customer service, ultimately giving customers a competitiveadvantage.Powerful and Professional Phone FeaturesFonality phone solutions include advanced business phone features your growing business needsto serve your customers effectively and professionally. Big business features keep even thesmallest business sounding large to potential customers. Advanced call handling optionsenhance your company image and mobility features keep you connected anytime, anywherewith colleagues, customers and partners whether you’re in the office or on the go.Auto Attendant and CallRecordingGreet your customers with a consistentmessage, then help them get to theright person fast.Find Me/Follow MeRoute incoming calls to the locationyou choose to stay connected.MobilityAudio ConferencingWhether you’re in the office or on theroad, communicate with the samecapabilities.Connect with multiple teammembers, customers and partnerswith a simple mouse click.

Maximise the Customer ExperiencesFonality provides the powerful business phone features you need to create a competitiveadvantage by delivering exceptional customer experience. Improve customer satisfaction withfaster responsiveness and provide the personal attention your customers demand. Managerscan access all the key features to monitor calls for real-time quality assurance and to provideagent training and coaching to ensure your business is meeting and exceeding customerexpectations. Advanced contact centre features improve communications and help youprovide a world-class customer experience from anywhere. (Features vary by edition.)Automatic CallDistributionSkills-Based RoutingRoute calls to agents based ontheir availability.Leverage skill levels for increasedproductivity and revenue: send morecalls to experienced agents and fewerto those in training.Unlimited Call QueuesBarge, Monitor, and WhisperNo limits; it’s easy to createqueues for departments orindividual users.Monitor customer calls for training andquality; give direction for agent earsonly; allow managers to take over trickiercalls when required.Call RecordingReal-Time MetricsRecord and store agent calls onthe fly for training and review.Convenient dashboard view of callqueues, volumes and available agents.

Maximise Employee ProductivityFonality provides the communication tools to improve internal communications company-wideand save employees up to two hours a day in productivity. Fonality’s Heads Up Display (HUD) is apowerful unified communications tool that integrates capabilities such as, email, voice, click-tocall, presence, instant messaging, conferencing and mobility- all in one easy-to-access location.HUD helps employees be more efficient and effective at their jobs by making it easier for them toselect the most efficient way to initiate, receive, and respond to business communications. HUDenables collaboration, boosts productivity, improves customer service, and enables employeesto work smarter.Employee PresenceMobilityInstantly know if colleagues areavailable or away, and choose thebest way to communicate.Communicate no matter where youare on the device of your choice(PC, tablet, smartphone, laptop).Drag and Drop CallsScreen Share*Answer a call, join a conference,transfer, park, place a call on hold, orsend to voicemail with a simple mouseclick.Use real-time screen sharing foronline meetings, conferences andsales presentations.Voicemail to EmailHD Video Collaboration*Retrieve and review voicemail fromany phone or one-touch from yourdesktop. Even get voicemails viaemail.Work with your team in full livingcolour with our available HD VideoCollaboration.Outlook IntegrationClick to call your contacts from HeadsUp Display.ChatCommunicate in seconds, sendinginstant messages to anyone in yourcompany.Email or chat to anyone in yourcompany with one click; access theircontact information to create an emailmessage with pre-populated contactinformation.*Available for an additional fee

Available PhonesFonality offers phones for sale or rent, or clients can procure supported phones from othersources.DesktopDesktop phones are well suited for every day phone users whoneed crystal clear voice with an intuitive interface. These phonesrequire minimal customization and are extremely easy to set up.Desktop phones become a powerful tool with the addition of ourHeads Up Display software. Available desk phones include thePolycom 331 and the Yealink T21P E2.ManagerManagement phones are great for employees needing a fewmore features than standard desktop phone users. These phonesfeature larger screens, excellent sound quality, and up to 12 SIPaccounts. Available phones include Polycom VVX 410 and theYealink T42G.ExecutiveConferenceExecutive phones are perfect for management users who supportup to four lines. These phones are built with state-of-the-arthardware designed for busy professionals. With additionalprogrammable hard keys and an advanced user interface,executive phones satisfy the needs of executives and frequentphone users. Available executive phones include the Yealink T46Gand the Yealink T48G.In a world where conference calls with partners, vendors, remoteworkers and global teams are the norm, crystal-clearconversations are a must for productive meetings. The PolycomSoundstation 6000 delivers superb voice quality, advanced audioprocessing, and all the features that make conference calls seemas natural as being in the same room. It also has the benefits ofautomatic gain control, expandable microphone ports, andadded pick-up range for even better call quality.WirelessWireless models expand beyond the desktop without the need fora separate wireless network. With a range of 150 feet indoors, youremployees are no longer tethered to their desks.

Customise Your SolutionWhile one of our experts helps you select the right solution, he or she will work with you tocustomise your system to meet your business needs and get the best bang for the buck.Expect to: Pick out desk phones based on user need such as knowledge worker, receptionists,executives, or conference rooms.Discover if you’re better off adding Call Center Agent or Video Collaboration licenses –or giving everyone Ultimate access.Explore many more options!Where your system lives is up to you (and we’ll help you choose)Fonality is one of the first and only providers to deploy our systems the way that best serves yourbusiness. Since you shouldn’t need an IT degree to buy a phone system, what do we mean bydeploy?Public CloudLike an apartment building for your hosted PBX,Public Cloud houses your HUD and Control Panelin one of our four data centers. You share serverreal estate with a few good neighbors, yet youget your own dedicated space. This offers a greatvalue compared to owning and running your ownserver.Hybrid CloudOur proprietary hybrid PBX combines the best ofon-premise with our award-winning UC andcontrols in the cloud. Just what the doctorordered for those who can’t bear to – or simplycan’t – move entirely to the cloud.We’ve covered about every way you might want to deploy your business phone system. (Really,we can’t think of any others. If you’ve got one, let us know. We’ll probably figure out how tomake it work.) Whether you know exactly what you want or just want to learn more about theimplications of each choice, our voice experts are ready to chat when you are.

Public CloudFonality’s hosted network architecture provides your businesswith a secure server environment with matched performanceand reliability your company can expect from a cloud marketleader. Take advantage of consolidating IT assets, reducenetwork complexity and provide the same communicationsexperience across your entire company.

FeaturesConnect HUD Features:§ § § § § § § § § § § § § § UC Desktop clientSecure Instant MessagingDrag and Drop CallManagementColour-Coded Employee StatusUser Locations – Office or MobilePhoto Caller IDVisual VoicemailVirtual Conference RoomsDesktop Screen PopsMicrosoft Outlook IntegrationClick-to-Call or EmailCall Transfer to Voicemail, Hold,ParkBreakout Contact GroupsBusy Ring-Back FeatureConnect HUD Features:§ § § § § § § § § § § § § § Unlimited Call QueuesAutomatic Call DistributionSkills-Based RoutingGraphical Queue ReportsAgent Call RecordingAgent Variable Log-OffReal-Time Queue StatsAgent Hot DeskCall Barge, Monitor, WhisperOn-the-Fly RecordingCRM IntegrationCall AlertsAgent Broadcast AlertsOn-Demand Queue Stats ResetConnect / Connect Feature ComparisonFeaturesConnectConnect Inbound Callingü ü Outbound Callingü ü Dedicated Phone Numberü ü 000ü ü Phone Number Portingü ü Voicemailü ü Voicemail to Emailü ü Call Transferü ü Call Forwardingü ü Call Holdü ü Call Waitingü ü Do Not Disturb Modeü ü Caller IDü ü Mobility: Find Me/Follow Meü ü Call Screeningü ü Call Out from Voicemailü ü Call Return from Voicemailü ü Schedulerü ü Night Modeü ü Music on Holdü ü Single Ring Groupü ü Company Directoryü ü Call Log Reportingü ü Extension Busy Lamp Fieldü ü Multiple Auto Attendantsü ü Paging and Intercom (1:1)ü ü Upload Custom Voice Promptsü ü Inbound Caller ID Name Taggingü ü Secure Conference Bridgeü Extension Groups with Permissionsü Voicemail Groupsü Additional Voicemail Boxesü Export Call Reportsü Interactive Voice Responseü Virtual Extensionsü Unlimited Call Queues/Ring Groupsü

Hybrid CloudAn on-premise solution allows you to maintain your currentvoice provider with options to use SIP, PRI, or analog services.The unique design also provides a complete configurationbackup in the cloud with anywhere, anytime administrationoptions. A Fonality on-premise system is perfect for enablingmultiple offices or even remote workers to have the sameadvanced communication features.

ServersSmall BusinessMid-Sized BusinessThe Dell XE2 is a reliable, business classappliance that is custom built to supportFonality’s on-premises business phonesolutions. The OptiPlex XE2 offers longterm system stability, customizableintegrated solutions, and a low total costof ownership.The Dell PowerEdge R320 and R620 areengineered with the right combination offeatures and performance scalability tohandle tough workloads for large businesses.The PowerEdge provides high performance,redundancy and value in a compact rackmountable chassis.Dell PowerEdge R320Dell OptiPlex XE2§ § § § § § § § § § § 4GB (1x4GB) 1600MHz DDR3 Non-ECCIntel Integrated GraphicsDell OptiPlex500GB 3.5inch Serial ATA (7,200Rpm) Hard DriveLinux OS related Software UbuntuLinux 12.04OptiPlex XE2 Minitower EPA Chassis4th Gen Intel Core I5-4570SProcessor (Quad Core, 2.90GHzTurbo, 6MB)HUDFeature Comparison§ 1U Rack mount design§ § § § § Pentium 1403 2.6 GHz4 GB RDIMM Hardware RAID 1Dual hot pluggable drives (500GB7.2k SATA 3.5”)Dual 350W Redundant Power SupplyDell PowerEdge R630§ § § § § § 1U Rack mount designIntel Xeon E5-2603 1.80GHz8 GB UDIMM Hardware RAID 1Dual hot pluggable drives (500GB7.2k SATA 3.5”)Dual 495W Redundant Power SupplyRoutersCisco RV 130W Wireless Router§ § § High-performance Gigabit Ethernet portsUSB port for 3G/4G modem failoverIP Security (IPsec) site-to-site VPNCisco RV325 Dual WAN Router§ § § Dual Gigabit Ethernet WAN portsHigh-performance Gigabit Ethernet portsSSL VPN and site-to-site VPN