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Fonality PBXtraFonality exists to make big company communication tools accessible to small and mid-sized businesses so theycan compete and win. Delivering either on-premise or cloud-based unified communication solutions, Fonalityoffers businesses smart, big company features for an affordable price. More than 27,000 customers worldwidechoose Fonality every day to power their business communications, accounting for more than 4 billion callsthrough the cloud.Powerful and Professional Phone FeaturesFonality phone solutions include advanced business phone features your growing business needs to serve yourcustomers effectively and professionally. Big business features keep even the smallest business sounding largeto potential customers. Advanced call handling options enhance your company image and mobility featureskeep you connected anytime, anywhere with colleagues, customers and partners whether you’re in the office oron the go.www.Fonality.comAuto Attendant and Call RoutingFind Me/Follow MeGreet your customerswith aconsistent message, then help themget to the right person fastRoute incoming calls to the locationyou choose to stay connectedMobilityAudio ConferencingWhether you’re in the office or on theroad, communicate with the samecapabilitiesConnectwithmultipleteammembers, customers and partnerswith a simple mouse click1-877-FONALITY

Maximize the Customer ExperienceFonality provides the powerful business phone features you need to create a competitive advantage by deliveringexceptional customer experience. Improve customer satisfaction with faster responsiveness and provide thepersonal attention your customers demand. Managers can access all the key features to monitor calls for real-timequality assurance and to provide agent training and coaching to ensure your business is meeting and exceedingcustomer expectations. Advanced contact center features improve communications and help you provide a worldclass customer experience from anywhere. (Features vary by edition.)Automatic Call DistributionRoute calls to agents based on theiravailabilitySkills-Based RoutingLeverage agent skill levels for increasedproductivity and revenue: send more calls toyour experienced agents, fewer calls tothose in trainingUnlimited QueuesNo limits; it’s easy to create queues fordepartments or individual usersBarge, Monitor, and WhisperMonitor customer calls for training andquality; give direction for agent ears only;allow managers to take over trickier callswhen requiredCall RecordingRecord and store agent calls on the fly fortraining and reviewReal-time MetricsConvenient dashboard view of call queues,volumes and available agentswww.Fonality.com1-877-FONALITY

Maximize the Employee ProductivityFonality provides the communication tools to improve internal communications company-wide and saveemployees up to 2 hours a day in productivity. Fonality’s Heads Up Display (HUD) is a powerful unifiedcommunications tool that integrates capabilities such as, email, voice, click-to-call, presence, instant messaging,conferencing and mobility- all in one easy-to-access location. HUD helps employees be more efficient andeffective at their jobs by making it easier for them to select the most efficient way to initiate, receive, and respondto business communications. HUD enables collaboration, boosts productivity, improves customer service, andenables employees to work smarter.www.Fonality.comEmployee PresenceChatInstantly know if colleagues areavailable or away, and choose the bestway to communicate.Communicateinseconds,sending instant messages toanyone in your company.Drag and Drop CallsClick-to-emailAnswer a call, join a conference,transfer, park, place a call on hold, orsend to voicemail with a simple mouseclick.Email anyone in your company withone click; access their contactinformation to create an emailmessage with pre-populated contactinformation.Voicemail to Email or TextMobilityRetrieve and review voicemail from anyphone or 1-touch from your desktop.Even get your voicemail transcribed viaemail.Communicate no matter where youare on the device of your choice (PC,tablet, smartphone, laptop).Outlook or Google IntegrationScreen ShareClick to call your contacts from HeadsUp DisplayUse real-time screen sharing foronline meetings, conferences andsales presentations.1-877-FONALITY

Available PhonesFonality offers phones for sale or rental. Clients can also procure supported phones from another source.SoftphoneDesktopA softphone allows telecommuters to use their desktops and laptops as regularextensions of the office phone system. When traveling or working remotely,users connect back to the office, making it easier to stay productive on the go.The interface features a familiar phone keypad, and buttons for actions such ashold and call transfers.Desktop phones are well suited for every day phone users who need crystalclear voice with an intuitive interface. These phones require minimalcustomization and are extremely easy to set up. Desktop phones become apowerful tool with the addition of our Heads Up Display software. Available deskphones include the Polycom 331, 335, VVX 400/410 and the Yealink T20P.ExecutiveExecutive phones are perfect for management users who wish to support up tofour lines. These phones are built with state-of-the-art hardware designed forbusy professionals. With additional programmable hard keys and a moreadvanced user interface, executive phones satisfy the needs of executives andfrequent phone users. Available executive phones include the Polycom includethe 550, the VVX 500 and the GigE enabled Polycom 560. From Yealink, weoffer the T32G and T42G.ReceptionReception models are designed to appeal to attendant users, who requireadvanced features, applications, and multiple line support. These phones comeout of the box with up to 16 programmable hard keys so that calls can be routedwith ease. If that’s not enough, all reception phones can be expanded withmultiple sidecars to support even the largest office. Available reception phonesinclude the Polycom 650 and the GigE enabled Yealink T38G and T46G.ConferenceIn a world where conference calls with partners, vendors, remote workers andglobal teams are the norm, crystal-clear conversations are a must forproductive meetings. The Polycom 5000 and 6000 deliver superb voice quality,advanced audio processing, and all the features that make conference callsseem as natural as being in the same room. The 6000 has the added benefitsof automatic gain control, expandable microphone ports, and added pick-uprange for even better call quality.WirelessWireless models expand beyond the desktop without the need for a separatewireless network. With a range of up to 150 feet indoors, your employees areno longer tethered to their desks. If your employees need even more range withtheir wireless phone, an RT10 repeater can be added to extend the range. TheYealink W52P boasts a high average battery life, running off of 2 AAArechargable batteries and has 6 programmable keys.www.Fonality.com1-877-FONALITY

ServersSmall BusinessMid-sized BusinessSupports up to 25 usersSupports up to 500The Dell XE2 is a reliable, business classappliance that is custom built to supportFonality’s on-premises business phonesolutions. The OptiPlex XE2 offers long termsystem stability, customizable integratedsolutions, and a low total cost of ownership.The Dell PowerEdge R320 and R620 areengineered with the right combination offeatures and performance scalability to handletough workloads for large businesses. ThePowerEdge provides high performance,redundancy and value in a compact rackmountable chassis.Dell OptiPlex XE2Dell PowerEdge R320 4GB (1x4GB) 1600MHz DDR3 NonECC Intel Integrated Graphics, DellOptiPlex500GB 3.5inch Serial ATA (7,200Rpm) Hard DriveLinux OS related Software UbuntuLinux 12.04OptiPlex XE2 Minitower EPA Chassis4th Gen Intel Core I5-4570SProcessor (Quad Core, 2.90GHzTurbo, 6MB) 1U Rack mount designPentium 1403 2.6 GHz4 GB RDIMM Hardware RAID 1Dual hot pluggable drives (500GB7.2k SATA 3.5”)Dual 350W Redundant Power SupplyDell PowerEdge R620 1U Rack mount designIntel Xeon E5-2603 1.80GHz8 GB UDIMM Hardware RAID 1Dual hot pluggable drives (500GB7.2k SATA 3.5”)Dual 495W Redundant Power SupplyWarranty - The Dell OptiPlex XE2 and the Dell PowerEdge R320/R620 warranty includes: 3 years Pro Support for Parts and Service 24x7 phone supportwww.Fonality.com Next Business Day parts shipping for any Dellhardware problems Full replacement of faulty Dell hardware1-877-FONALITY

NetworkAn on-premise solution allows you to maintain your current voice providerwith options to use SIP, PRI, or analog services. The unique design alsoprovides a complete configuration backup in the cloud with anywhere,anytime administration options. A Fonality on-premise system is perfect forenabling multiple offices or even remote workers to have the sameadvanced communication features.www.Fonality.com1-877-FONALITY

FeaturesHUD Feature ComparisonPBXtra Feature ComparisonFeaturesStandardProfessionalVoIP-Ready Unlimited Extensions Analog & IP Phones Call CenterFeaturesTeamAgentQueues Desktop Alerts Drag-and-Drop Calling Call Transfer to Voicemail DIDs Call Transfer to Hold Voicemail: 600 Hours Instant Message PSTN Failover Google Contacts Voicemail-to-Email Photo Caller ID Corporate Name Directory Visual Voicemail Telecommuters Contact Cards Scheduler Click-to-Email Click-to-Call Mobile Phone Night Mode BLF (Busy Lamp Field) Extension Sorting Multiple Auto-Attendants Drag & Drop Call Transfer Operator Panel (w/BLF) Call Parking Music-on-Hold (2 playlist) Extension Groups Call Parking Outlook Integration Fax Support Direct Dialing from HUD Ring-All (Blast Group) Color Coded Call Presence Mobile Presence Call Forwarding Web-based Control Panel Busy Ring Back Call Option Powerful ReportingCustom Upload VoicePromptPaging/ Intercom (1:1) Click to SMS Transfer Call to Mobile Custom Caller IDsFind Me/ FollowBoomerang Mobility Full Featured A.C.D. Queue Status Agent Login/Logout On-the-Fly Call Recording Music-on-Hold (Unlimited) Intercom / Zone Intercom Voicemail Groups Call Out from Voicemail IVR Call Barge/Monitor/WhisperWeb Launcher/CRMIntegrationQueue SummaryComponentQueue Detail ComponentAuthentication SMS/Pager No One Is Answering Alert Unlimited Call Queues Abandoned Call Alert Full Featured A.C.D. Agent Broadcast Alert Skills-Based Routing Graphical Queue Reports Agent Call Recording Agent Variable Log-off Agents on Cell Phones On-the-Fly Recording Call Monitor & Barge www.Fonality.com 1-877-FONALITY