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GoToMeeting User GuideOrganizing, Conducting, Presenting and Attending Web MeetingsVersion 5.0Citrix Online7414 Hollister Avenue Goleta CA 93117 1-805-690-6400 Fax: 1-805-690-6471 2011 Citrix Online, LLC. All rights reserved.
GoToMeeting User GuideContentsGetting Started . 1Welcome . 1Using This Guide . 2Guide Structure. 2Individual and Corporate Plan Users . 2Mac Users. 2System Requirements . 3Terms . 5Product Features . 6Install GoToMeeting. 7Create Your Organizer Account - Individual Organizers . 7Create Your Organizer Account - Corporate Plan Users . 7Install GoToMeeting . 8Upgrade to GoToMeeting with HDFaces . 9The GoToMeeting Application. 11Preferences for PC Users . 12Start Up Preferences . 12General Preferences . 13Meetings Preferences . 13Recording Preferences . 14Integration Preferences . 15Connection Preferences . 15Audio Preferences . 16Webcam Preferences . 16Preferences for Mac Users . 17GoToMeeting Outlook Toolbar . 18GoToMeeting Lotus Notes Menu Options . 19GoToMeeting Messenger Button . 20Set Up GoToMeeting for Use with Citrix Presentation Server . 21Organize Meetings . 24Organizer Role Overview . 24 2011 Citrix Online, LLC. All rights reserved.i
GoToMeeting User GuideSchedule a Meeting . 25Schedule Recurring Meetings . 27Schedule International Meetings . 28View Scheduled Meetings . 30Invite Attendees to a Scheduled Meeting . 31Edit a Scheduled Meeting. 32Expired Meetings. 33Cancel a Scheduled Meeting. 34Set GoToMeeting Time Zone . 35Mobile Devices . 36GoToMeeting App for iPad, iPhone & iPod Touch FAQs . 36GoToMeeting for DROID 3 FAQs . 39General Information . 39Troubleshooting . 40GoToMeeting Integrated Audio . 42Audio Mode: Using Telephone . 43Turning entry and exit chimes on/off . 44Audio Mode: Using VoIP Checklist . 45Mic & Speakers Device Recommendations . 45Mic & Speakers Setup - PC Users . 46Audio Hardware Detection. 47Mic & Speakers Setup - Mac Users. 47Entry/Exit Chimes and On-Hold Beeps . 47Integrated Toll-Free Audio . 49Calculating Toll-Free Minutes . 49Schedule a Meeting with Integrated Toll-Free Audio . 49Schedule a Meeting with Toll-Free and VoIP . 50Start a Meeting with Integrated Toll-Free Audio . 51Countries with Integrated Toll-Free Audio . 51Recording with Toll-Free Audio . 51Toggle Audio Notifications . 52Broadcast Computer Audio . 53Hardware Option. 53 2011 Citrix Online, LLC. All rights reserved.ii
GoToMeeting User Guide3rd Party Audio and HiDef Conferencing . 54Citrix Online HiDef Conferencing . 54HDFaces Video Conferencing . 55Share or stop webcams from the Control Panel. 55Manage your webcam from your video feed . 56Toggle the webcam layouts . 57Remove webcams for all participants . 58Manage your webcam settings . 58Start/End a Scheduled Meeting . 59Start a Scheduled Meeting from Your Desktop. 59Start a Meeting from the Web. 60Start a Meeting from Outlook. 60Start an Impromptu Meeting. 61Leave or End a Meeting . 63The Organizer/Presenter Control Panel. 64Screen Sharing Pane . 65Share Your Desktop . 65Pass Roles to Attendees . 66Request Keyboard and Mouse . 66Manage Attendees . 67Manage Audio . 68Audio PIN. 68Attendees Audio . 68On-Hold Beeps and Entry/Exit Chimes . 69Audio Control Icons . 70Organizer Audio . 71Muting Audio . 73Chat with Attendees . 74Invite Attendees During a Meeting . 75Grab Tab . 76Drawing Tools . 77Choose Pen Color . 78Menu Bar - PC Users . 79 2011 Citrix Online, LLC. All rights reserved.iii
GoToMeeting User GuideToolbar - Mac Users . 80Record and Play a Meeting . 81Notes on Recording and Playing a Meeting . 81Record a Meeting . 82Play a Recorded Meeting . 85Distribute a Recorded Meeting. 86Edit a Recorded GoToMeeting Recording . 87Re-encode with Expression Encoder . 87Locate a Recorded GoToMeeting, GoToWebinar or GoToTraining . 88Download Windows Media Player. 90Attending Meetings. 91Attendee Role Overview . 91Join a Meeting . 91Attendee Viewer and Control Panel . 94Attendee Control Panel . 95Attendee Control Panel Menu Bar - PC Users . 96The Attendee Toolbar - Mac Users . 97Attendee Control Panel Grab Tab . 98Attendee Drawing Tools . 99Chat with Other Attendees . 100Attendee Viewer Window . 101Share Presenter Mouse and Keyboard . 103Become a Presenter . 104Become an Organizer . 104Leave a Meeting . 105The GoToMeeting Organizer Web Site . 106Log In to Your Organizer Web Site . 106My Account. 106Change Account Password . 107Audio Settings. 108Cancel Your Account or Update Billing Information (Individual Only) . 108Renew or Cancel GoToMeeting (Individual Only) . 109Is Updating Credit Card Information Secure? . 109 2011 Citrix Online, LLC. All rights reserved.iv
GoToMeeting User GuideCancel Your GoToMeeting Account. 110Plan Selection (Individual Only). 112View Account History (Individual Only) . 113My Meetings . 114View Scheduled Meetings Online . 114View Meeting History . 115Tips for Success . 116Prior to Meeting or Event Start . 116Managing the Meeting . 116Managing the Conference Call. 116Using GoToMeeting with a Firewall . 117Configure your Firewall . 117Locating GoToMeeting Files . 11832-bit or 64-bit Windows PCs . 118Enabling GoToMeeting with McAfee Anti-virus Software. 118McAfee Total Protection . 119Enabling GoToMeeting with Norton Anti-virus Software . 121Norton Internet Security 2010 . 121Norton 360 3.0 . 123Enabling GoToMeeting with Kaspersky Anti-virus Software . 125Kaspersky Anti-Virus 2010 . 125Additional Firewall Resources . 126Troubleshooting and FAQs . 128General GoToMeeting FAQs . 128HDFaces Video Conferencing FAQs . 132HDFaces Video Conferencing Troubleshooting FAQs . 136GoToMeeting v4.8 Upgrade FAQs. 137GoToMeeting Corporate Customers . 138GoToMeeting and GoToWebinar app for iPad . 138Troubleshooting GoToMeeting with a Firewall. 140Audio FAQs . 143Mac OS X 10.7 Lion FAQs . 148Integrated Toll-Free FAQ . 151 2011 Citrix Online, LLC. All rights reserved.v
GoToMeeting User GuideRecording FAQs . 153Troubleshooting Java on your Mac . 156Troubleshoot Recording and Replaying a Meeting . 156Citrix Presentation Server FAQs . 157Connection Test Help . 157Desktop Notifications .
rapid download, quick meeting setup and intuitive user interface have meeting organizers and attendees up and running in a matter of seconds. GoToMeeting with HDFaces features the innovative new Citrix Multistream HD technology, which enables
