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USER GUIDECisco Small BusinessSPA525G and SPA525G2 SPCP IP Phones

ContentsChapter 1: Getting Started4Overview4Caring for Your PhoneUnderstanding Your Phone Lines and Buttons67Phone Components7Softkey Buttons9Using the Keypad and Buttons with Menus13Using Keypad Shortcuts13Using the Navigation Button13Entering Numbers and Text in Fields14Using Phone Hardware and Accessories15Using the Speakerphone15Using Wired and Wireless Headsets15Switching Between the Handset, Headset, and Speakerphone19Using the Cisco Attendant ConsoleChanging the Cisco SPA500DS Attendant Console DisplayChapter 2: Installing Your Phone192021Before You Begin21Connecting the Handset22(Optional) Attaching the Desk Stand24(Optional) Mounting the Phone to the Wall24Connecting Your Phone Power25Connecting Your Phone to the Network25Connecting Your Phone to the Wired Network25Connecting Your Phone to the Wireless Network26Setting the Phone Wireless Connection28Verifying Phone Startup33Updating Your Phone Firmware33Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide1

ContentsChapter 3: Using Basic Phone Functions35Placing or Answering a Call36Adjusting Call Volume and Muting36Using Mute37Putting a Call on Hold37Resuming a Call37Ending a Call37Transferring Calls38Managing Call Waiting38Recording a Live Call39Viewing and Returning Calls39Forwarding Calls40Setting Do Not Disturb40Configuring Call Waiting41Picking Up a Call42Placing a Three-Way Conference Call42Using the Phone Directories43Using Your Personal Address Book43Importing Your Mobile Phone Address Book into the Cisco SPA 525G245Using the Corporate Directory46Using the Call History Lists46Viewing the Call History Lists46Deleting a Call History List47Calling from the Call History Lists47Deleting an Entry from the Call History Lists47Saving a Call History List Number to Your Directory48Accessing VoicemailChapter 4: Using Advanced Phone FunctionsUsing Your Bluetooth-Enabled Mobile PhoneCisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide4849492

ContentsEnabling Bluetooth50Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone50Verifying that the Cisco SPA525G2 is Paired52Importing Your Mobile Phone Address Book into the Cisco SPA525G253Making a Mobile Phone Call through the Cisco SPA525G254Receiving Mobile Phone Calls by using the Cisco SPA525G255Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone55Viewing Mobile Phone Battery and Signal Information on YourCisco SPA525G255Charging Your Mobile Phone Using Your Cisco SPA525G256Playing MP3 Files on Your Phone57Creating the Playlist57Playing Songs58Customizing Your IP Phone Screen59Changing the Screen Contrast59Setting the Screen Backlight Timer59Configuring the Phone Screen Saver60Changing the Phone Wallpaper61Restarting Your Phone61Viewing Phone, Network, and Call Information62Viewing Product Information62Viewing Network Information62Viewing Peripheral Status63Viewing the Wireless Connection Status63Advanced Menus for Technical Support Personnel64Appendix A: Where to Go From Here65Power Adapter Statement67FCC and IC Statement67Federal Communication Commission Interference Statement67IMPORTANT NOTE68Industry Canada Statement68Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide3

1Getting StartedThis chapter provides an overview of your Cisco Attendant Console IP phone.contains the following sections: Overview, page 4 Understanding Your Phone Lines and Buttons, page 7 Using the Keypad and Buttons with Menus, page 13 Entering Numbers and Text in Fields, page 14 Using Phone Hardware and Accessories, page 15 Using the Cisco Attendant Console, page 19OverviewThe Cisco Attendant Console IP phone is a full-featured VoIP (Voice over InternetProtocol) phone that provide voice communication over an IP network. It providestraditional features, such as call forwarding, redialing, speed dialing, transferringcalls, conference calling, and accessing voice mail. Calls can be made or receivedwith a handset, headset or speaker.The Cisco Attendant Console features vary, depending on the type of call controlsystem that you are using and the limitations set by the phone systemadministrator. This document describes using the Cisco SPA525G and SPA525G2with a Smart Phone Control Protocol (SPCP) phone system, such as the CiscoUnified Communications 500 Series, with no limitations.If you are using the Cisco Attendant Console IP phone with a BroadSoft or anAsterisk system, see the Cisco Small Business SPA525G and SPA525G2 SIP IPPhone User Guide.Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide4

1Getting StartedOverviewSetup of the phone network is typically performed by using Cisco ConfigurationAssistant (CCA) software. This software is available on Cisco.com.The phone can be powered by connecting your phone to an Ethernet switch thatprovides Power over Ethernet (PoE) or you can use an optional Cisco PA100 poweradapter.A phone is connected to the network through an Ethernet connection or the built-inWireless-G radio. If you are using the Wireless-G connection, a Cisco PA100power adapter is required. The phone provides an additional Ethernet port thatallows a computer to be connected to the network through the phone. (Werecommend that if a PC is connected to the network through the phone, that thephone be connected to the network only by using the wired Ethernet connection).The Cisco Attendant Console has a 320 x 240 color, 3.2" inch screen and canmanage up to five telephone extensions. They also provide the following hardwarefeatures: Two Ethernet 10/100 Mbps ports 802.3af Power over Ethernet support USB 2.0 host port AUX port (to attach a Cisco Attendant Console) Bluetooth capability for headset support Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only) 2.5mm stereo earphone jackCisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide5

1Getting StartedOverview Wireless-G client support Kensington security slotThe functionality of the phones can be modified by your phone systemadministrator. Not all of the functional features described in this document areavailable or they might function slightly differently on your phone. This documentdescribes the features as they function in factory default mode.Caring for Your PhoneThe Cisco Small Business IP phones are electronic devices that should not beexposed to excessive heat, sun, cold, or water. To clean the equipment, use aslightly moistened paper or cloth towel. Do not spray or pour cleaning solutiondirectly onto the hardware unit.Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide6

1Getting StartedUnderstanding Your Phone Lines and ButtonsUnderstanding Your Phone Lines and ButtonsFigure 1 identifies the parts of your phone.Phone ComponentsFigure 1Cisco SPA525G and Cisco SPA525G2 Phone ComponentsTable 1 IP Phone Components#Phone FeatureDescription1HandsetPick up to answer or place calls.2SpeakerSpeaker for phone.3Message WaitingIndicatorWhen lit: Red—You have a new voice mail message. Flashing Red—You have an incoming call.Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide7

1Getting StartedUnderstanding Your Phone Lines and ButtonsTable 1 IP Phone Components#Phone FeatureDescription4IP phone screenYour phone might vary, but typically it displays:5Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, backgroundphoto, and photo albumPhone line status: Green (steady): Line is in use. Green (blinking): There is an incoming call. Red (blinking): Line is on hold. Orange: Line is unregistered (cannot beused). Flashing Orange: The phone is notconnected to the network.These keys can also be programmed by yoursystem administrator to perform differently thandescribed here or to add functions such as speeddial, call pickup, or monitor an extension.6Softkey buttonsPress a softkey to perform the action on the labelon the IP phone screen above the softkey.7Navigation buttonPress the arrows to scroll items on the IP phonescreen.8Center Select buttonPress to select the option or menu that ishighlighted on the screen.9Messages buttonPress to access voice mail. (Must be set up byyour phone administrator.)10Hold buttonPress to place a call either on hold or to resume.Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide8

1Getting StartedUnderstanding Your Phone Lines and ButtonsTable 1 IP Phone Components#Phone FeatureDescription11Setup buttonPress to access a menu to configure features andpreferences (such as your directory, status, and speeddials), access your call history, set up functions (such ascall forwarding), and provide phone status information.12Mute buttonPress to mute or unmute the phone. When thephone is muted, the button glows red. A flashingred mute button indicates that the phone has nonetwork connectivity.13Volume buttonPress to increase the volume and press - tolower the volume of the handset, headset,speaker (when the handset is off hook), or ringer(when the handset is on hook).14Speaker buttonPress to turn the speaker on or off. When thespeaker is on, the button glows green.15Headset buttonPress to turn the headset on or off. When theheadset is on, the button glows green.16KeypadPress keypad keys to dial phone numbers, enterletters, or choose menu items.Softkey ButtonsThe four softkey buttons have different functions depending on the menuconfiguration and function selected. The following table shows the softkey buttonsthat are typical (in alphabetical order).Table 2Softkey ButtonsButtonFunctionAddAdds a new item (for example, a new directory entry).AddListCreates a list (for example, MP3 files).BackReturns you to the previous screen.BXferPerforms a blind call transfer.Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide9

1Getting StartedUnderstanding Your Phone Lines and ButtonsTable 2Softkey ButtonsButtonFunctionCall RtnReturns the last missed call by dialing the number that calledyou. See “Viewing and Returning Missed Calls,” onpage 38.CallbackPlays an audio and visual notification on your phone when abusy or unavailable party becomes available.cbargeAllows callers to join a shared-line call.CFwdAllForwards all calls to a specified number. When forwarding isactive, press this button to cancel forwarding.ClearDeletes an entire text or number field.Clr DNDClears Do Not Disturb.ConfrnInitiates a conference call. See “Placing a Three-WayConference Call,” on page 41.ConnectConnects to the selected item (for example, to the wirelessnetwork or Bluetooth device).CopyCopies the selected item (for example, a contact in theAddress Book).delCharDeletes the last number or letter.DeleteDeletes an entire item (for example, a number from the CallHistory list).DialDials the string of numbers that you have entered, or thenumber that you have highlighted in a list such as the MissedCalls screen.DirectoryAccess your personal address book. See “Using YourPersonal Address Book,” on page 42.DnDDo Not Disturb; prevents incoming calls from ringing yourphone. See “Setting Do Not Disturb,” on page 39.EditOpens an item so that you can edit numbers or letters, orenable or disable a feature.EditDialEdits a number before dialing.EndCallDisconnects a call.ExitCloses the current menuCisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide10