Transcription
USER GUIDECisco Small BusinessSPA 300 Series IP PhonesModels 301 and 303
August 2013Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks,go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partnerdoes not imply a partnership relationship between Cisco and any other company. (1110R) 2013 Cisco Systems, Inc. All rights reserved.OL-22243-01
ContentsChapter 1: Getting Started6About This Document6Overview of the Cisco Small Business 300 Series IP Phones8Caring for Your Phone8Getting to Know the Cisco SPA 3019Getting to Know the Cisco SPA 30311Softkey Buttons13Screen Icons15Using Keypad Shortcuts16Chapter 2: Installing Your Phone18Before You Begin18Installing Your Cisco SPA 301 IP Phone19Connecting the Handset19Connecting the Power19Connecting Your Cisco SPA 301 to the Network20(Optional) Connecting Your Cisco SPA 301 to the Wireless NetworkInstalling Your Cisco SPA 303 IP Phone2021Connecting the Handset21Connecting the Power22Connecting Your Cisco SPA 303 to the Network22(Optional) Connecting Your Cisco SPA 303 to the Wireless Network22(Optional) Installing the Cisco SPA 303 Stand23(Optional) Connecting a PC to Your Cisco SPA 30323(Optional) Connecting Wired and Wireless Headsets23(Optional) Mounting Your Cisco SPA 30X Phone to the WallReversing the Handset Retention Tab2430Verifying Phone Startup31Upgrading Your Phone’s Firmware32Determining Your Current Firmware Version32Download the Firmware33Cisco Small Business IP Phone SPA 30X User Guide (SIP)1
ContentsGet Your Phone’s IP Address33Install the Firmware33Chapter 3: Using Basic Phone FunctionsUsing Phone Hardware and Accessories (Cisco SPA 303)3536Using the Speakerphone36Using the Headset with Your IP Phone36Switching Between the Handset/Headset/Speakerphone During a Call36Sending Audio to the Phone Speaker36Choosing Your Preferred Audio Device37Adjusting Call Volume and Muting37Adjusting Call Volume37Adjusting the Ringer Volume38Using Mute (Cisco SPA 303)38Placing or Answering a CallUsing Dial Assistance (Cisco SPA 303)Using Hold and Resume383939Switching Between Multiple Calls on Hold on a Single Line (Cisco SPA 303)40Ending a Call40Transferring Calls (Cisco SPA 303)41Performing an Attended Transfer41Performing an Unattended (Blind) Transfer41Transferring a Held Call to an Active Call42Redialing a Number42Viewing and Returning Missed Calls (Cisco SPA 303)42Turning the Missed Calls Shortcut On and OffForwarding Calls4344Forwarding All Calls44Forwarding Calls When Your Phone is Busy45Forwarding Calls When You Don’t Answer the Phone45Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303)Cisco Small Business IP Phone SPA 30X User Guide (SIP)2
Contents46Stopping Call ForwardingSetting Do Not Disturb4647Activating Do Not Disturb47Deactivating Do Not Disturb48Turning Call Waiting On and Off48Picking Up a Call from Another Extension (Cisco SPA 303)49Parking a Call (Cisco SPA 303)50Placing a Three-Way Conference Call51Conferencing a Held Call with an Active Call (Cisco SPA 303)Using the Phone Directories (Cisco SPA 303)5252Using Your Personal Directory52Using the Corporate Directory53Using the Call History Lists54Viewing the Call History Lists54Calling from the Call History Lists55Deleting a Number from the Call History Lists55Saving a Call History List Number to Your Directory55Setting or Changing a Phone Password55Accessing Voicemail56Chapter 4: Using Advanced Phone FeaturesConfiguring Privacy and Security Features5758Blocking Caller ID58Blocking Anonymous Calls58Using Secure Call59Enabling Dial Assistance (Cisco SPA 303)60Adding and Using Speed Dials60Creating Speed Dials on Unused Line Buttons (Cisco SPA 303)61Creating Numerical Speed Dials61Using Speed Dials62Cisco Small Business IP Phone SPA 30X User Guide (SIP)3
ContentsUsing the Paging Feature62Paging Another Phone62Paging a Group of Phones63Configuring Auto Answer (Cisco SPA 303)63Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63Customizing Your LCD Screen (Cisco SPA 303)64Changing the LCD Screen Contrast64Configuring the Phone Screen Saver64Turning on the Screen Saver66Using Ring Tones (Cisco SPA 303)66Changing Your Ring Tone66Configuring Date and Time Parameters on Your Phone (Cisco SPA 303) 66Setting Your Phone’s Date and Time66Using Star Codes67Using the Interactive Voice Response Menu on the Cisco SPA 30169Advanced Procedures for Technical Support Personnel (Cisco SPA 303)70Rebooting Your PhoneChapter 5: Using the Web Interface7173Logging in to the Web Interface74Setting Do Not Disturb75Configuring Call Forwarding75Configuring Call Waiting76Blocking Caller ID76Blocking Anonymous Calls77Using Your Personal Directory (Cisco SPA 303)77Viewing Call History Lists78Creating Speed Dials78Accepting Text Messages (Cisco SPA 303)78Adjusting Audio Volume79Cisco Small Business IP Phone SPA 30X User Guide (SIP)4
ContentsChanging the LCD Contrast (Cisco SPA 303)80Configuring the Phone Screen Saver (Cisco SPA 303)80Appendix A: Where to Go From HereCisco Small Business IP Phone SPA 30X User Guide (SIP)825
1Getting StartedThis chapter provides an overview of this document and basic information aboutyour Cisco Small Business IP phone. It contains the following sections: About This Document, page 6 Overview of the Cisco Small Business 300 Series IP Phones, page 8 Getting to Know the Cisco SPA 301, page 9 Getting to Know the Cisco SPA 303, page 11About This DocumentThis guide describes the concepts and tasks necessary to use and configure yourCisco Small Business IP Phone.NOTE The Cisco Small Business IP Phone features vary, depending on the type of callcontrol system that you are using. This document describes using the Cisco SmallBusiness IP Phones with a SIP phone system, such as the Cisco SPA 9000 VoiceSystem or a BroadSoft or Asterisk system. If you are using your Cisco SmallBusiness IP Phone with a Cisco Unified Communications 500 Series, see the CiscoUnified Communications Manager Express for Cisco Small Business IP Phone SPA30X (SPCP) User Guide.Cisco Small Business IP Phone SPA 30X User Guide (SIP)6
1Getting StartedAbout This DocumentOrganizationThis table describes the contents of each chapter in this document.TitleDescriptionChapter 1Getting StartedA description of this bookand an overview of the CiscoSmall Business IP Phones.Chapter 2Installing Your PhoneHow to connect and installyour phone.Chapter 3Using Basic PhoneFunctionsHow to perform basic phonetasks, such as placing andanswering calls, transferringcalls, setting up callforwarding, and picking upcalls.Chapter 4Using Advanced PhoneFeaturesHow to perform advancedphone tasks, such asconfiguring privacy andsecurity features, speeddials, paging, and ring tones.Chapter 5Using the Web InterfaceHow to log in to and use thephone’s web user interface.Appendix AWhere to Go From HereLists of and links to relateddocumentation.Cisco Small Business IP Phone SPA 30X User Guide (SIP)7
1Getting StartedOverview of the Cisco Small Business 300 Series IP PhonesOverview of the Cisco Small Business 300 Series IP PhonesThe Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice overInternet Protocol) phones that provide voice communication over an IP network.The phones provide traditional features, such as call forwarding, redialing, speeddialing, transferring calls, conference calling and accessing voice mail. Calls canbe made or received with a handset, headset or over a speaker.IP phones also have special features not available in traditional phones. The CiscoSmall Business 300 Series IP phones contain Ethernet ports, or ports that allowthem to be linked to the computer network. They also have additional Ethernetports that allow a computer to be connected to the network through the IP phone.Unlike traditional phones, Cisco Small Business IP phones require a separatepower source. Power the phones by connecting them to the included poweradapter.The following table shows the Cisco Small Business 300 Series IP Phonescovered in this document and their respective features:Cisco SPA 301Cisco SPA 303ScreenNone128 X 64 monochrome LCDLines13SoftkeysNone4 dynamicNavigation ButtonNoneFour-way navigation keyCaring for Your PhoneThe Cisco Small Business IP phones are electronic devices that should not beexposed to excessive heat, sun, cold or water. To clean the equipment, use aslightly moistened paper or cloth towel. Do not spray or pour cleaning solutiondirectly onto the hardware unit.Cisco Small Business IP Phone SPA 30X User Guide (SIP)8
1Getting StartedGetting to Know the Cisco SPA 301Getting to Know the Cisco SPA 301#Phone FeatureDescription1HandsetPick up to place or answer a call.Cisco Small Business IP Phone SPA 30X User Guide (SIP)9
1Getting StartedGetting to Know the Cisco SPA 301#Phone he LED color and action indicates the phone ormessage status: Red (solid)—You have a new voice mailmessage. Red (fast blinking)—You have an incoming call. Red (slow blinking)—You have a call on hold. Red (series of two fast blinks)—Your phone hastemporarily lost its Ethernet connection. Orange (solid)—Your phone is not registered tothe call control system. This occurs when thephone is rebooting and has not yet registered. Orange (fast blinking)—Your phone’s firmware isupgrading. Orange (slow blinking)—Your phone isdownloading firmware. Orange (series of two fast blinks)—Your phonehas permanently lost its Ethernet connection.When the phone is reconnected, it will reboot. Green (slow blinking)—Call forwarding or DoNot Disturb is turned on. (You will also hear aninterrupted dial tone.)3Ringer buttonPush to the On position to turn the ringer on. Push tothe Off position to turn the ringer off.4Voice mail buttonPress to access voice mail (must be set up by yourphone system administrator).5Flash buttonPress to place a call on hold and open another line.6Redial buttonPress to redial the last number called.7Volume buttonPress repeatedly to increase the volume of thehandset (when the handset is off the phone) or ringervolume (when the handset is on the phone).8KeypadUse to dial phone numbers.Cisco Small Business IP Phone SPA 30X User Guide (SIP)10
1Getting StartedGetting to Know the Cisco SPA 303Getting to Know the Cisco SPA 303#Phone FeatureDescription1HandsetPick up to place or answer a call.2MessageWaiting IndicatorDisplays solid red when you have a new voice mailmessage. Flashes red during an incoming call or whenthe phone’s firmware is being updated.3LCD ScreenDisplays date and time, phone station name, lineextensions, and softkey options.Cisco Small Business IP Phone SPA 30X User Guide (SIP)11
1Getting StartedGetting to Know the Cisco SPA 303#Phone FeatureDescription4Line keysIndicates phone line status. When lit:Green: Line is idle.Red (steady): Line is active or in use.Red (blinking): Line is on hold.Orange: Line is unregistered and cannot be used.Line key colors depend on your phone system and canvary.These keys can also be programmed by your phonesystem administrator to perform functions such asspeed dial, call pickup, or monitoring an extension.5Softkey buttonsPress a softkey button to perform the action shown onthe label on the LCD screen above. Softkeys varydepending on your phone system. See your phoneuser guide for more information.6NavigationbuttonPress an arrow to scroll left, right, up, or down throughitems shown on the LCD screen.7MessagesbuttonPress to access voice mail (must be set up by yourphone system administrator).8Hold buttonPress to place a call either on hold or to resume.9Setup buttonPress to access a menu to configure features andpreferences (such as your directory and speed dials),access your call history, and set up functions (such ascall forwarding).10Mute buttonPress to mute or unmute the phone. When phone ismuted, the button glows red. A flashing mute buttonindicates the network connection cannot be found.11Headset buttonPush to turn the headset on or off. When the headset ison, the button glows green.12Volume buttonPress to increase the volume and - to lower thevolume of the handset, headset, speaker (when thehandset is off the phone), or ringer volume (when thehandset is on the phone).Cisco Small Business IP Phone SPA 30X User Guide (SIP)12
1Getting StartedGetting to Know the Cisco SPA 303#Phone FeatureDescription13Speaker buttonPush to turn the speaker on or off. When the speaker ison, the button glows green.14KeypadUse to dial phone numbers, enter letters, and choosemenu items.Softkey ButtonsThe softkey buttons on your phone display may vary depending on your phonemodel and the phone system setup. (Softkey buttons are not available on theCisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigation buttonto view additional softkey buttons.Below is a partial listing of softkey buttons that may be available on your phone.You may not have all of these softkey buttons on your phone, and you may haveadditional buttons that are not listed here. For example, your phone administratormay also provide custom softkey buttons on your phone, such as buttons thatprovide a speed dial to a company number, or that access a specialized programthat runs on your phone. Contact your phone administrator for more information.ButtonFunction or Move left or right through an entry without deleting characters.activActivates screen saver mode.addAdd an entry.bxferPerforms a blind call transfer (transferring a call without speakingto the party to whom you are transferring the call.)cancelCancels any changes you have made (press before ok or save).cfwdForwards all calls coming to your phone to a specified number.-cfwdClears call forwarding.confInitiates a conference call.confLxConferences active lines on the phone together.delChrDeletes the last number or letter.Cisco Small Business IP Phone SPA 30X User Guide (SIP)13
1Getting StartedGetting to Know the Cisco SPA 303ButtonFunctiondeleteDeletes an entire item (for example, a number from the CallHistory list).dialDials a number.dirProvides access to phone directories.dndDo Not Disturb; prevents incoming calls from ringing your phone.-dndClears Do Not Disturb.editOpens an item so that you can edit numbers or letters, or enableor disable a feature.grPickAllows you to answer a call ringing on an extension bydiscovering the number of the ringing extension.ignoreIgnores an incoming call.lcrDials the Last Call Received.missShows the Missed Calls list.parkPuts a call on hold at a designated “park” number. The call isparked on the line until you unpark it or the caller disconnects.Must be configured by your phone system administrator.pickupAllows you to answer a call ringing on another extension byentering the extension number.pholdPuts a call on hold on an active shared line.redialDisplays a list of recently dialed numbers.saveSaves your changes.selectSelects the highlighted item on the LCD screen.starcodeAllows you to enter a star code. See “Using Star Codes,” onpage 67.unparkResumes a parked call.xferPerforms a call transfer.xferLxTransfers an active line on the phone to a called number.Cisco Small Business IP Phone SPA 30X User Guide (SIP)14
1Getting StartedGetting to Know the Cisco SPA 303ButtonFunctiony/nEnters a submenu and when pressed, toggles between Yes or Noto enable or disable an option.Screen IconsThe LCD screen displays various icons that tell you the status of your phone, orcalls on the phone. The following screens show some of the icons used:In the figure above, the double arrow on the right of the screen indicates that a callis in progress. The offhook phone icon next to “SPA 303” indicates the handset isin use.In the figure above, the speaker icon next to “SPA 303” indicates the speaker is inuse.Cisco Small Business IP Phone SPA 30X User Guide (SIP)15
Getting StartedGetting to Know the Cisco SPA 3031In the figure above, the headset icon next to “SPA 303” indicates that the headsetis being used.In the figure above, the right arrow on the right of the screen indicates that a call ison hold.Using Keypad ShortcutsWhen using the phone menus, you can use the keypad to enter the number shownnext to the menu or sub-menu item on the LCD screen. (Not applicable to the CiscoSPA 301.)Cisco Small Business IP Phone SPA 30X User Guide (SIP)16
Getting StartedGetting to Know the Cisco SPA 3031For example, to obtain your IP address on the Cisco SPA 303, press the Setupbutton and dial 9.The IP address is displayed on the Network screen.NOTE Menus and options may vary.Cisco Small Business IP Phone SPA 30X User Guide (SIP)17
2Installing Your PhoneThis chapter describes how to install your Cisco Small Business IP Phone andconnect it to your network. It contains the following sections: Before You Begin, page 18 Installing Your Cisco SPA 301 IP Phone, page 19 Installing Your Cisco SPA 303 IP Phone, page 21 (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 24 Verifying Phone Startup, page 31 Upgrading Your Phone’s Firmware, page 32Before You BeginBefore you install and connect your phone, verify with your phone administrator (ifapplicable) that the network is ready for the phone, read the safety notices, andmake sure you have all the phone parts and documentation available.Cisco Small Business IP Phone SPA 30X User Guide (SIP)18
2Installing Your PhoneInstalling Your Cisco SPA 301 IP PhoneInstalling Your Cisco SPA 301 IP PhoneFigure 1Cisco SPA 301 Phone Power and Handset ConnectionsConnecting the HandsetSTEP 1 Turn the phone body over to expose the ports on the back of the unit.STEP 2 Insert the long end of the phone cord into the handset port on the phone body thatis marked with a phone symbol. (labeled 2 in Figure 1).STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset(not shown).Connecting the PowerInsert one end of the power cord into an outlet and insert the other end of thepower cord into the power port on the phone body (labeled 1 in Figure 1).NOTE To power the phone through the Ethernet connection, use the optional CiscoPOES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5documentation on Cisco.com for more information.Cisco Small Business IP Phone SPA 30X User Guide (SIP)19
2Installing Your PhoneInstalling Your Cisco SPA 301 IP PhoneConnecting Your Cisco SPA 301 to the NetworkFigure 2Cisco SPA 301 Phone Ethernet ConnectionIf you are using an Ethernet connection:STEP 1 Insert one end of the Ethernet cable into the network port on the phone bodymarked “WAN” (labeled 3 in Figure 2).STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as anetwork switch, on your network.(Optional) Connecting Your Cisco SPA 301 to the Wireless NetworkYou can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connectthe IP phone to a Wireless-G network instead of the wired local network. Toconnect your phone to the Cisco WBP54G:STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in theWireless-G Bridge for Phone Adapters Quick Installation Guide, available oncisco.com. See Appendix A, “Where to Go From Here,” for a list of documentsand locations.STEP 2 During the Setup Wizard process, connect the Ethernet network cable of theWBP54G to the back of the IP phone base station into the slot marked “WAN.”STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.Cisco Small Business IP Phone SPA 30X User Guide (SIP)20
2Installing Your PhoneInstalling Your Cisco SPA 303 IP PhoneSTEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.Installing Your Cisco SPA 303 IP PhoneFigure 3Cisco SPA 303 Phone Connecti
Stopping Call Forwarding 46 Setting Do Not Disturb 47 Activating Do Not Disturb 47 Deactivating Do Not Disturb 48 Turning Call Waiting On and Off 48 Picking Up a Call from Another Extension (Cisco SPA 303) 49 Parking a Call (Cisco SPA 303) 50 Placing a Three-Way Conference Call 51 Conferencing a Held Call with an Active Call (Cisco SPA 303) 52
