Transcription
USER GUIDECisco Small Business ProSPA 504G IP Phonefor 8x8 Virtual Office
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ContentsChapter 1: Getting Started1About This Document1Overview of the Cisco SPA 504G3Understanding Your Phone’s Lines and Buttons4Phone Components4Softkey Buttons6Using Keypad Shortcuts8Caring for Your PhoneChapter 2: Installing Your Phone89Before You Begin10Phone Connections10Connecting the Handset11Installing the Stand (Optional)11Mounting the Phone to the Wall (Optional)12Reversing the Handset Retention Tab16Connecting the Power17Connecting Your Phone to the Network18Connecting the Phone to the Wireless Network18Connecting a PC to Your Phone (Optional)19Connecting Wired and Wireless Headsets (Optional)19Verifying Phone Startup20Upgrading Your Phone’s Firmware21Determining Your Current Firmware Version21Download the Firmware21Get Your Phone’s IP Address22Install the Firmware22Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)i
ContentsChapter 3: Using Basic Phone FunctionsUsing Phone Hardware and Accessories2324Using the Speakerphone24Using the Headset with Your IP Phone24Switching Between the Handset/Headset/Speakerphone During a Call24Sending Audio to the Phone Speaker25Choosing Your Preferred Audio Device25Adjusting Call Volume and Muting26Adjusting Call Volume26Adjusting the Ringer Volume26Using Mute26Placing or Answering a CallUsing Dial Assistance2627Putting a Call on Hold27Resuming a Call27Ending a Call28Transferring Calls28Performing an Attended Transfer29Performing an Unattended (Blind) Transfer29Performing an Transfer to Voicemail29Transferring a Held Call to an Active Call30Redialing30Viewing and Returning Missed Calls31Turning the Missed Calls Shortcut On and Off32Using the Intercom32Forwarding Calls — Online Setup33Forwarding Calls — Phone-based Setup33Forwarding All Calls33Forwarding Calls When Your Phone is Busy34Forwarding Calls When You Don’t Answer the Phone35Delaying Call Forwarding When You Don’t Answer the Phone35Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)ii
ContentsStopping Call ForwardingSetting Do Not Disturb3636Activating Do Not Disturb36Deactivating Do Not Disturb37Turning Call Waiting On and Off37Parking a Call38Placing a Three-Way Conference Call38Conferencing a Held Call with an Active CallUsing Conference BridgesConference Menu OptionsUsing the Phone Directories39393941Using Your Personal Directory41Using the Corporate Directory42Using the Call History Lists42Viewing the Call History Lists42Calling from the Call History Lists43Deleting a Number from the Call History Lists43Saving a Call History List Number to Your Directory43Setting or Changing a Phone Password44Accessing Voicemail44Recording Calls (Virtual Office Pro Users Only)44Chapter 4: Using Advanced Phone Features45Enabling Dial Assistance45Creating Speed Dials46Creating Speed Dials on Unused Line Buttons46Creating Numerical Speed Dials46Using Speed Dials47Customizing Your LCD Screen47Changing the LCD Screen Contrast47Changing the Screen Backlight Settings48Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)iii
ContentsConfiguring the Phone Screen Saver48Turning on the Screen Saver50Using Ring TonesChanging Your Ring ToneConfiguring Date and Time Parameters on Your PhoneSetting Your Phone’s Date and TimeAdvanced Procedures for Technical Support PersonnelRebooting Your PhoneChapter 5: Using the Web Interface50505151515354Logging in to the Web Interface54Setting Do Not Disturb56Configuring Call Forwarding56Configuring Call Waiting57Using Your Personal Directory58Viewing Call History Lists58Creating Speed Dials59Adjusting Audio Volume59Changing the LCD Contrast60Configuring the Phone Screen Saver60Appendix A: Where to Go From Here61Product Resources 61Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)iv
1Getting StartedThis chapter provides an overview of this document and basic information about your CiscoSmall Business Pro IP phone. It contains the following sections: About This Document, page 1 Overview of the Cisco SPA 504G, page 3 Understanding Your Phone’s Lines and Buttons, page 4About This DocumentThis guide describes the concepts and tasks necessary to use and configure your Cisco SmallBusiness Pro IP Phone.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)1
1Getting StartedAbout This DocumentThis document describes using the Cisco SPA 504G with the 8x8 Virtual Office.OrganizationThis table describes the contents of each chapter in this document.TitleDescriptionChapter 1Getting StartedA description of this book and anoverview of the Cisco SmallBusiness Pro IP Phones.Chapter 2Installing Your PhoneHow to connect and install yourphone.Chapter 3Using Basic Phone FunctionsHow to perform basic phonetasks, such as placing andanswering calls, transferring calls,setting up call forwarding, andpicking up calls.Chapter 4Using Advanced Phone FeaturesHow to perform advanced phonetasks, such as configuring, speeddials, and ring tones.Chapter 5Using the Web InterfaceHow to log in to and use thephone’s web user interface.Appendix AWhere to Go From HereLists of and links to relateddocumentation.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)2
1Getting StartedOverview of the Cisco SPA 504GOverview of the Cisco SPA 504GThe Cisco SPA504G is a full-featured VoIP (Voice over Internet Protocol) phone that providesvoice communication over an IP network. The phone provide traditional features, such as callforwarding, redialing, speed dialing, transferring calls, conference calling and accessing voicemail. Calls can be made or received with a handset, headset or over a speaker.IP phones also have special features not available in traditional phones. The Cisco SPA504Gcontainsan Ethernet port, or a port that allows them to be linked to the computer network.They also have an additional Ethernet port that allows a computer to be connected to thenetwork through the IP phone.Unlike traditional phones, Cisco Small Business Pro IP phones require a separate powersource. You can power the phones by connecting them to a switch that provides Power overEthernet (PoE), or by using an optional PA100 power adapter.The Cisco SPA 504G has the following features: 128 X 64 monochrome LCD with backlight 4 lines 4 dynamic softkeys 4-way navigation buttonCisco Small Business Pro IP Phone SPA 504G User Guide (SIP)3
1Getting StartedUnderstanding Your Phone’s Lines and ButtonsUnderstanding Your Phone’s Lines and ButtonsUse the following graphic and table to identify the parts of your phone.Phone ComponentsFigure 1Phone ComponentsNumbered objects in the photo are explained in the following table.#Phone FeatureDescription1HandsetPick up to place or answer a call.2Message WaitingIndicatorDisplays solid red when you have a new voice mail message.Flashes red during an incoming call.3LCD ScreenDisplays date and time, phone station name, line extensions, andsoftkey options.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)4
1Getting StartedUnderstanding Your Phone’s Lines and Buttons#Phone FeatureDescription4Line keysIndicates phone line status.When lit:Green: Line is idle.Red (steady): Line is active or in use.Red (blinking): Line is on hold.Orange: Line is unregistered (cannot be used).These keys can also be programmed by your phone systemadministrator to perform functions such as speed dial, callpickup, or monitoring an extension.5Softkey buttonsPress a softkey button to perform the action shown on the labelon the LCD screen above.6Navigation buttonPress an arrow key to scroll left, right, up, or down through itemsshown on the LCD screen.7Messages buttonPress to access voice mail (must be set up by your phone systemadministrator).8Hold buttonPress to place a call on hold.9Setup buttonPress to access a menu to configure features and preferences(such as your directory and speed dials), access your call history,and set up functions (such as call forwarding).10Mute buttonPress to mute or unmute the phone. When phone is muted, thebutton glows red. A flashing mute button indicates the networkconnection cannot be found.11Volume buttonPress to increase the volume and - to lower the volume of thehandset, headset, speaker (when the handset is off the phone, orringer volume (when the handset is on the phone).12Headset buttonPush to turn the headset on or off. When the headset is on, thebutton glows green.13Speaker buttonPush to turn the speaker on or off. When the speaker is on, thebutton glows green.14KeypadUse to dial phone numbers, enter letters, and choose menu items.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)5
1Getting StartedUnderstanding Your Phone’s Lines and ButtonsSoftkey ButtonsThe softkey buttons on your phone display may vary depending on your phone model and thephone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press theRight Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.Below is a partial listing of softkey buttons that may be available on your phone. You may nothave all of these softkey buttons on your phone, and you may have additional buttons that arenot listed here. For example, your phone administrator may also provide custom softkeybuttons on your phone, such as buttons that provide a speed dial to a company number, or thataccess a specialized program that runs on your phone. Contact your phone administrator formore information.ButtonFunction or Move left or right through an entry without deleting characters.activActivates screen saver mode.addAdd an entry.appsAccesses supported 8x8 Virtual Office applications.bxferPerforms a blind call transfer (transferring a call without speaking to the party towhom you are transferring the call.)callparkPuts a call on hold at a designated “park” number. The call is parked on the lineuntil you unpark it or the caller disconnects. Must be configured by your phonesystem administrator.cancelCancels any changes you have made (press before ok or save).cfwdForwards all calls coming to your phone to a specified number.-cfwdClears call forwarding.clearClears the entry.confInitiates a conference call.confLxConferences active lines on the phone together.confservDials into the 8x8 conference bridge.delChrDeletes the last number or letter.deleteDeletes an entire item (for example, a number from the Call History list).Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)6
1Getting StartedUnderstanding Your Phone’s Lines and ButtonsButtonFunctiondialDials a number.dirProvides access to phone directories.dndDo Not Disturb; prevents incoming calls from ringing your phone.-dndClears Do Not Disturb.editOpens an item so that you can edit numbers or letters, or enable or disable afeature.endCallEnds the call in progress.exitCloses a menu.holdPlaces a call on hold.ignoreIgnores an incoming call.intercomAllows you to automatically connect to a remote extension.joinJoins the two calls in conference and drops you from the call.lcrDials the Last Call Received.missShows the Missed Calls list.optionPress this button to display options. To choose the displayed option, press OK.recordRecords the call in progress.redialDisplays a list of recently dialed numbers.resumeResumes a call that is on hold.saveSaves your changes.selectSelects the highlighted item on the LCD screen.xferPerforms a call transfer.xfer2vmTransfers an active call to voice mail.y/nEnters a submenu and when pressed, toggles between Yes or No to enable ordisable an option.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)7
1Getting StartedCaring for Your PhoneUsing Keypad ShortcutsWhen using the phone menus, you can use the keypad to enter the number shown next to themenu or sub-menu item on the LCD screen.For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial9.The IP address is displayed on the Network screen.Caring for Your PhoneThe Cisco Small Business Pro IP phones are electronic devices that should not be exposed toexcessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper orcloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)8
2Installing Your PhoneThis chapter describes how to install your Cisco Small Business Pro IP Phone and connect it toyour network. It contains the following sections: Before You Begin, page 10 Phone Connections, page 10 Connecting the Handset, page 11 Installing the Stand (Optional), page 11 Mounting the Phone to the Wall (Optional), page 12 Connecting the Power, page 17 Connecting Your Phone to the Network, page 18 Connecting a PC to Your Phone (Optional), page 19 Connecting Wired and Wireless Headsets (Optional), page 19 Verifying Phone Startup, page 20 Upgrading Your Phone’s Firmware, page 21Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)9
2Installing Your PhoneBefore You BeginBefore You BeginBefore you install and connect your phone, verify with your System Administrator (ifapplicable) that the network is ready for the phone, read the safety notices, and make sure youhave all the phone parts and documentation available.NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S AttendantConsole that works with the IP phones. It is not for use as a telephone line port.!CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”Phone ConnectionsThe following photo shows where you need to connect parts of the phone.Figure 1Phone ConnectionsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP)10
2Installing Your PhoneConnecting the HandsetConnecting the HandsetSTEP 1 Turn the phone body over to expose the ports on the back of the unit.!CAUTION Do not insert a telephone line cord into the auxiliary port.STEP2 Insert the long end of the phone cord into the handset port on the phone body that is markedwith a phone symbol.STEP3 (Optional) Route the phone cord through the cable slot.STEP4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).Installing the Stand (Optional)NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching aCisco SPA 500S attendant console, attach the console before attaching the desk stand.STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.STEP2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on thestand. It should easily slide into the upper stand slots. Do not force.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)11
2Installing Your PhoneMounting the Phone to the Wall (Optional)Mounting the Phone to the Wall (Optional)To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.Figure 2MB100 Wall Mount KitCisco Small Business Pro IP Phone SPA 504G User Guide (SIP)12
Installing Your PhoneMounting the Phone to the Wall (Optional)2STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in thephone’s base.STEP2 Orient the MB such that the phone’s Ethernet and handset ports are accessible afterinstallation.STEP3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)13
Installing Your PhoneMounting the Phone to the Wall (Optional)STEP24 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)14
Installing Your PhoneMounting the Phone to the Wall (Optional)2Plug in the Ethernet and power cables.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)15
Installing Your PhoneMounting the Phone to the Wall (Optional)STEP25 Hang onto screws mounted in the wall.Reversing the Handset Retention TabIf you mount the phone to a vertical surface, you must reverse the handset retention tab on thephone body so that the handset does not fall off the phone when it is placed on the cradle.STEP 1 Push the latch in.STEP2 Slide the retention tab up until it detaches from the phone.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)16
2Installing Your PhoneConnecting the PowerSTEP3 Rotate the tab 180 and re-insert into the phone base. The tab now catches the slot in thehandset when the handset is placed onto the cradle.Connecting the PowerIf you are using an external power source, insert one end of the power cord into an outlet andinsert the other end of the power cord into the power port on the phone body.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)17
Installing Your PhoneConnecting Your Phone to the Network2Connecting Your Phone to the NetworkIf you are using an Ethernet connection:STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.”STEP2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch,on your network.Connecting the Phone to the Wireless NetworkYou can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IPphone to a Wireless-G network instead of the wired local network.NOTE This procedure requires the optional Cisco SPA 9000 Voice System IP Phone PA100 poweradapter to provide power to the WBP54G.To connect your phone to the Cisco WBP54G:STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-GBridge for Phone Adapters Quick Installation Guide, available on cisco.com. SeeAppendix A, “Where to Go From Here,” for a list of documents and locations.STEP2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to theback of the IP phone base station into the slot marked “SW.” See the “Phone Connections”graphic.STEP3 Connect the power cable of the WBP54G to the power port on the IP phone base.STEP4 Plug the IP phone power adapter into the power port of the WBP54G.STEP5 Plug the other end of the IP phone power adapter into an electrical outlet.Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)18
Installing Your PhoneConnecting a PC to Your Phone (Optional)2Connecting a PC to Your Phone (Optional)To connect a PC to your phone (optional):STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (notprovided) to the PC port on the back of the phone body. See the “Phone Connections” graphic.STEP2 Connect the other end of the Ethernet cable to the network port on your PC.Connecting Wired and Wireless Headsets (Optional)The IP phones support headsets from different manufacturers. For the latest supported models,contact your reseller. Additional information can be found at the manufacturer’s a.comEach brand and type of headset may require different steps for connection. Consult thedocumentation for your particular headset for more information. In general, to connect aheadset: Wireless—Connect the headset’s telephone cord into the telephone port on the back ofthe IP Phone. Wired headsets—Connect the 2.5mm connector from the headset into the headset porton the right side of the IP phone as shown in the following graphic:Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)19
2Installing Your PhoneVerifying Phone StartupVerifying Phone StartupAfter receiving power and network connectivity, the phone executes a boot-up sequence.During this sequence, phones with screens display the Cisco lo
conf Initiates a conference call. confLx Conferences active lines on the phone together. confserv Dials into the 8x8 conference bridge. delChr Deletes the last number or letter. delete Deletes an entire item (for example, a number from the Call History list).
