ADVANCED SOLUTIONS FOR HEALTHCARE - Canon Inc.

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ADVANCED SOLUTIONS FORHEALTHCAREHospitalsGroup PracticesMedical OfficesAmbulatory CareNursing and Residential Care

ADVANCED SOLUTIONS FOR HEALTHCARE PROFESSIONALSMore than ever, healthcare organizations and medical offices depend on hardcopy and electronic documents. But document-related challenges are increasingevery day. An industry driven toward electronic medical records (EMR) andthe need to facilitate compliance with HIPAA requirements have added newchallenges to already burdened workflows. In addition, healthcare providers stillneed to find better ways to streamline document communication via fax ande-mail and reduce the impact of day-to-day IT management tasks.Canon stands ready to help healthcare providers with critical aspects of theirdocument and information workflows. Canon devices and software solutionsstreamline clinical workflows, improve forms processing, and help supportthe importing of patient information into EMR systems. The imageRUNNERADVANCE MFP offers robust security measures that can assist in facilitatingregulatory compliance. Canon solutions can also reduce the time and costspent in device administration tasks, enabling healthcare IT professionals tofocus on improving patient care.Accelerate Your Path to Electronic Medical RecordsSpurred on by evolving government requirements, healthcare organizations are migrating toward electronic medicalrecords and the electronic management of data. That said, many workflows such as admissions may still require the useof paper now and in the future.Canon solutions offer opportunities to speed up and streamline these processes. From the high speed printing andscanning capabilities of imageRUNNER ADVANCE systems to one-touch integration workflows, you can jump-startefforts to take your facility into the electronic age. With quicker access to critical patient information, you’ll deliverbetter, more accurate care while benefiting from more efficient, lower-cost workflows.CAPTURING MEDICAL RECORDSAdd patient name.We need a quicker, easier way to enteradmission forms and other documentsinto our EMR.Enter Documents into EMR Systemswith One Touch. With WorkflowComposer you can create a singlebutton that combines multistep processes.For example, an imageRUNNER ADVANCEdevice can scan a form, prompt you to enterindexing information such as patient nameand social security number, and integratethat information directly into an EMR or othersystem. You can also customize WorkflowComposer buttons to meet your uniqueneeds such as e-mailing and faxing tomultiple locations.2Add SSN.PDF.PDFXMLWorkflow Composer buttons can be set tostreamline paper-to-electronic EMR processes.BEFORENOWOur staff spent toomuch time scanningforms and testresults. We thenhad to manuallyenter the data intoour EMR system.We save time and eliminate errors by placingthe form on a scanner and pressing a WorkflowComposer button. The imageRUNNERADVANCE device then prompts us to addthe patient name and social security number.After this information is entered, the documentis automatically sent, complete with indexinformation, to our EMR system.Regulatory Disclaimer: Statements made in this document are the opinions of Canon U.S.A. None of these statements should be construed as legal advice, as CanonU.S.A. does not provide legal counsel or compliance consultancy, including without limitation, Sarbanes Oxley, HIPAA, GLBA, Check 21 or the USA Patriot Act. Eachcustomer must have its own qualified counsel determine the advisability of a particular solution as it relates to regulatory and statutory compliance.

Advanced Solutions forHEALTHCAREFacilitate Security and HIPAA ComplianceHealthcare organizations are under great pressure to comply with regulations, including those that require patientinformation to be kept strictly confidential. But are your organization’s paper and communication workflows as secure asthey could be? Chances are that you need better ways to manage and monitor the copying, faxing, printing, scanning,and e-mailing of healthcare documents.Canon security solutions range from controlling device functionality to robust systems that cover every aspect of yourhard-copy and electronic document workflows.RESTRICTING ACCESS & SENDINGSECURE FAXINGEvery employee with access to our devices canmake copies of patient records and e-mail or faxconfidential documents to destinations outside ourfacility. But if we require passwords for every task,doctors and staff will become frustrated.We regularly exchange confidential patientinformation with insurers, affiliated doctors’ offices,offsite laboratories, and different sections of ourfacility. If these faxes are left on a tray, they could bemisplaced or lead to an information leak.Stay Secure and Productive. Function LevelAuthentication via the Access ManagementSystem, which comes standard with anyimageRUNNER ADVANCE device, can be set torequire authentication for security-sensitive functionsonly. For example, you can allow anyone to print orcopy, but ask employees to log in for Send-to-E-mail,Send-to-Folder, and Send-to-Fax features. You canalso limit document-sending capabilities to approveddestinations only.Receive All Faxes with Confidence.You can now route incoming faxesautomatically to password-protected foldersin Advanced Box, a new file server that resides onyour imageRUNNER ADVANCE device. Once a fax isreceived, a notification is generated for the recipientthrough imageRUNNER ADVANCE Desktop. Thisensures that confidential faxes are never misplacedor left vulnerable in a tray or other insecure location.Not authorizedfor Sendcapability.FAXimageRUNNER ADVANCE systems can be setto allow basic copy/print capability, but requireauthorized login for sensitive features.BEFORENOWWe were worried thatunauthorized contractorsmight obtain patientinformation and e-mail it offpremises using our MFP. Thiscould constitute a HIPAAviolation.We have limited thispotential vulnerability withan imageRUNNER ADVANCEdevice that restricts whatfunctions users can accessand where they can sendinformation.Shared.PDFWhen a fax arrives in your Advanced Box folder, you can be notifiedimmediately with a pop-up message in Desktop Essentials on your PCscreen. So busy workers are less likely to miss an important fax.BEFORENOWPrinted and faxed lab workrequests were often lost,misplaced, or left on a devicewhere they could be seen byunauthorized personnel. Thisleft us vulnerable to violationsand sometimes delayed thedelivery of lab results andcritical medical services.Lab requests are now routedto a password-protectedAdvanced Box folder thatonly approved personnel canaccess in a quick, secure, andtimely fashion.3

Send and Receive DocumentsMore EfficientlyFor healthcare providers, document traffic can be intense.Lab requests, reports, and charts are sent and receivedconstantly. Unless these organizations maintain a largenumber of devices and fax lines, communications can breakdown, numbers and e-mail addresses can get lost, andcrucial documents can go missing. To provide a high levelof care and service, this vital communication link must beas available and efficient as possible.Canon offers a number of solutions to reduce costs andstreamline the sending and receipt of critical documents.AUTOMATING DOCUMENTDISTRIBUTIONCONSOLIDATING FAX LINESOur hospital sends hundreds of faxes each day. It canbe costly for each device to have a dedicated fax line,considering some are currently underutilized.Many times a day, our office routes documents forlab requests and prescriptions, often to multipledestinations. We need a way to make this workflowfaster, easier, and more accurate.Send Accurately with One-TouchWorkflows. If you find yourself repeatedlysending documents to particular or multipledestinations, you can easily create one-touch buttonsin Workflow Composer that enable you to completethe task quickly and accurately every time.Cut Costs with Fax Machine Consolidation.Many imageRUNNER ADVANCE systemshave the ability to support up to four lines forfaxing. Once an imageRUNNER ADVANCE devicehas been equipped and designated as a centralfax distribution device, all other imageRUNNERADVANCE devices on your network can use RemoteFax instead of having their own fax lines. Thisenables a healthcare organization to save the costof additional fax lines, while providing instant faxcapability for everyone who needs RUNNER ADVANCEwith Four-line Fax BoardOne imageRUNNER ADVANCE devicewith a four-line fax board can handle alarge amount of fax traffic.BEFORENOWIt was expensive tomaintain underutilizedfax lines in every officeand department.We now save on all those costswith one central imageRUNNERADVANCE device that others canshare. This allows us to maintainhigh productivity, while payingfor only the fax lines we need.

Advanced Solutions forHEALTHCAREPromote Safety and More EnvironmentallyConscious BehaviorMost healthcare organizations strive to be more environmentally responsibleand safety conscious. But to reach their goals, they must support safe andsustainable practices in their use of materials, energy, and choice of products.Canon product development is guided by the corporate philosophy of Kyosei— living and working together for the common good. This means that theinterests of society, the environment, and safety are an integral part of Canonbusiness practices. As a result, Canon always strives to meet and exceedsafety measures and the most exacting environmental regulations.SAFETYCONSERVING RESOURCESStaying Ahead of Worldwide Goals andRegulation. The European Union’s RoHSdirective restricts, prohibits, and/or controls sixhazardous chemical substances. Canon goes aboveand beyond this requirement by restricting these tocontrol a total of 24 hazardous substances.Helping Healthcare Organizations ReduceWaste. Canon enables you to promoteresponsible device usage among medical staff.You can encourage them to take advantage of doublesided printing and printing two or four pages on asingle sheet.CONSERVING ENERGYDesigning Smaller, Lighter Products. Canonstrives to make its products the very smallestand lightest available in each category.This reduces the amount of energy needed fortransportation from the factory to your office.Reduced Warmup Time and Heat Usage.imageRUNNER ADVANCE features key printingelements that can heat up quickly and print atlower temperatures. Not only does this reduce costs,it also means that you wait less time for a device towarm up.One-Watt Sleep Mode. Thanks to a onewatt sleep mode, when your imageRUNNERADVANCE isn’t in use, it’s also not burning upyour budget.Better Scanning with Less Energy. Scanningis increasingly a part of the healthcareenvironment. The technology in imageRUNNERADVANCE reduces scanning power consumption byup to 75 percent over other models.ENERGY STAR Qualified. The ENERGY STARProgram promotes the development of energyefficient products. Since it was announced in1993, more than 150 Canon copiers,printers, and multifunction peripheralshave earned the ENERGY STAR rating.Recycle-Conscious Design. Canon developmentteams consider all stages in each product’slife cycle, striving to maximize the use ofplastics that have been already introduced into theenvironment wherever possible.Conserving Power Across the Entire ProductLife Cycle. Canon has a unique product designsystem called Life Cycle Assessment (LCA). Itlooks for ways to reduce carbon emissions at everystage of a product’s life, from raw materials all the wayto disposal.Toner Cartridge Recycling. To support localrecycling and energy recovery efforts, a plasticresin code is engraved on each toner cartridge.If Canon plastic toner containers cannot be recycledlocally, Canon also offers a collection program.5

Control Costs Associated with Your MFPLike any organization, healthcare providers need to manageoverhead expenses to meet budgetary targets. But misuse ofoffice technology and excessive use of paper and toner can leadto heavy, hidden costs.imageRUNNER ADVANCE systems offer a number of built-in andoptional cost recovery solutions that enable you to save paper,energy, toner, and money. With these solutions you can influenceemployee behavior or even mandate cost-conscious activity.PRINTING POLICIESCOST CONTAINMENTOur hospital wants to reduce wasteful copying andprinting, but it’s not always easy to modify user behavior.We have a large number of devices and need a betterway to gain insight into costs across our entire fleet.Influence and Gain Insight into User Behavior.Canon imageRUNNER ADVANCE Tracker,a server-less application, helps you monitor,influence, and reduce wasteful user print behaviors onan imageRUNNER ADVANCE device. Tracker reinforcesawareness of user output with pop-up reminderscreens within the user interface screen. It also helpsadministrators manage costs by monitoring individualand group output activity through a Web-basedapplication.Control Costs Comprehensively. uniFLOWOutput Manager enables you to gain control overall print usage, even across a large facility. Youcan make users aware of how much each job will cost,limit the color print capabilities, route jobs automaticallyto less expensive printers, proactively manage yourfleet, and create detailed analytical reports to identifyareas where you can reduce costs.19 page.DOCMonitor print activity through aWeb-based tool, or have reportse-mailed to you automatically.6BEFORENOWWe had several users whowere abusing their printprivileges, leading to highpaper and toner costs.Now everyone knows exactlyhow much paper and colorthey’re allowed to use, andthey see a running tallyof their usage every timethey use the device. Ouradministrators can also trackdevice usage and identifyabusive behavior.20 pages or moreuniFLOW server determineswhich print device is optimalbased on criteria you set.Add customized remindermessages to pop-up screens.Keep users aware ofongoing usage levels.DOCs or lessBEFORENOWEveryone in our hospitalcould make color printouts,even when they had no need.This added up to heavy tonerusage.We save costs by restrictingcolor printing only to thosewho need it.BEFORENOWWe knew a particulardepartment was using toomuch paper but had noidea which personnel wereresponsible.We can now track andanalyze device usage witheasy-to-understand reports.This gives us granular insightinto our device usage andhelps us control and reducecosts. We can also identifydepartments and individualsthat are abusing their printerprivileges.

Advanced Solutions forHEALTHCAREKeep Devices Up and RunningBecause healthcare providers often deliver timely, vital services, they needtheir devices and document systems to be ready whenever they’re needed.Time spent maintaining devices could be used on other initiatives.Canon imageRUNNER ADVANCE devices and software solutions canstreamline device setup, management, and maintenance tasks. Built-infeatures allow administrators to keep on top of any maintenance or supplyrelated issue, while software solutions make it easier to manage devicesettings and facilitate user access.MAINTAINING & UPDATING DEVICESWhenever a device needs attention for a small issue likerunning out of toner or paper, our IT staff gets distractedfrom other responsibilities. They also spend too muchtime in repetitive tasks like meter reading and updatingfirmware.Count On an MFP That Helps Take Care of Itself.Improve productivity while reducing waste. Canonoffers two solutions that can work in tandem toautomate problem resolution and maximize print deviceavailability.Stay on top of device issues you can resolve in-housewith imageWARE Enterprise Management Console.Automated e-mail reports and text messages can notifystaff about low toner, paper errors, and other easily solvedproblems that can impede productivity.For true automation, Canon imageWARE Remote enablesauthorized service providers to proactively receiveupdates from your devices. imageRUNNER ADVANCEdevices can automatically send status and error codealerts for maintenance-related issues, as well as meterreads for convenient and accurate billing.With the new Content Delivery System (CDS), your serviceprovider can schedule a firmware update to occur ata specific date and time. Updates can be downloadedand installed on your imageRUNNER ADVANCE deviceduring off hours, or delivered to the device so a servicetechnician can deploy them at your convenience.This helps you keep your devices up to date withoutinterrupting your offices or their services.Details on issueimageRUNNER ADVANCEupdateAuthorized serviceprovider/dispatcher@EMAILTechnician travelsto siteto resolve issueMeter countsService requestsE-mail alertsToner requestsimageWARE EMCmonitors deviceFirmware updatesProvides updates and alertsIT Administratorand serverCanon UniversalGateway ServerimageRUNNER ADVANCE systems are made to help take care of themselves.BEFORENOWBEFORENOWOur MFP often wasunavailable because ofa paper or toner issue.This caused delays foradmissions and otherprocedures.A responsible administratornow receives an alertwhenever paper or toner islow. As a result, our officekeeps running smoothly.Our IT department hadto send a person aroundto every machine oncea month to take meterreads. This was timeconsuming.Our staff can now concentrateon more important thingsbecause our service providerreceives accurate meter readsautomatically.7

Before You Speak with a CanonRepresentativeCanon offers an extremely robust and wide-ranging setof solutions, both on its own and through integrationwith third-party software and hardware providers. Thesesolutions leverage deep experience in the healthcareindustry and provide innovative ways to improve scanning,copying, e-mail, and faxing via MFPs and standalonedevices. This insight can result in more efficient workflowsand business processes.Before you call or meet with your Canon representative,you may want to be ready to answer the followingquestions:Meeting the Unique Output Needsof Your OrganizationLeaders of healthcare organizations look for solutionsthat simplify and improve critical processes within theirinfrastructure. Canon stands ready to offer in-depthknowledge, practical expertise, and field-tested technologywhen developing solutions for all your document-relatedchallenges.Whether you’re considering hardware, software, or both,Canon Professional Services can help your team analyzeand evaluate your existing processes, then partner with youto carefully implement integrated solutions linked to yourorganizational goals. How are you currently using your MFPs or standalonedevices such as scanners and faxes? How do you use the copying, scanning, e-mailing, andfaxing capabilities of these devices? How do your admissions and other paper-basedprocesses currently work? How are your forms converted to digital records? What are the steps and technologies involved in yourclinical workflows? Is HIPAA affecting how your organization processesdocuments? If so, how? How does your organization maintain devices andmanage usage and access?1-800-OK-CANONwww.usa.canon.comCanon U.S.A., Inc.One Canon PlazaLake Success, NY 11042CANON, IMAGERUNNER, and MEAP are registered trademarks of Canon Inc. in the United Statesand may also be registered trademarks or trademarks in other countries. IMAGEANYWARE isa trademark of Canon. All other referenced product names and marks are trademarks of theirrespective owners and are hereby acknowledged.Products shown with optional accessories/equipment.Specifications and availability subject to change without notice. Some items may not beavailable at this time; please check for availability. 2010 Canon U.S.A., Inc. All rights reserved.0310-HLTH1-2M-KCprinted on recycled/ paper in the u.s.a.

through imageRUNNER ADVANCE Desktop. This ensures that confidential faxes are never misplaced or left vulnerable in a tray or other insecure location. SECURE FAXING BEFORE NOW Printed and faxed lab work requests were often lost, misplaced, or left on a device where they could be seen by unauthorized personnel. This left us vulnerable to violations