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Expanding horizons.Emerging Technologies inSAP Education

Four forces shaping the future of learning technology 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement4

1. Globalisation of Work and Workers (and rPartnerContractor5 Billion Mobile Users. Hollowing Out of Work. Transnational Workforce.45% of Workforce today is contingent. Rapid Growth of MOOCs 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement5

2. Demographic ChangesTraditionalistsBorn 1925 to1945BabyBoomersBorn 1946 to1964Generation XBorn 1965 to1980Millenials orGeneration YBorn 1981 andafterGeneration2020 ?Born after 2002By 2020 over 50% of the Workforce will be born after 1981 Different Values Different Ideas Different Ways of Getting Things Done Different Ways of Communicating Different Ways of Learning 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement6

Top 5 Things Millennials Want From Their Next Organisation:1.Will develop my skills for the future.2.Has strong values.3.Offers customisable options in my benefitsand reward packages.4.Allows me to blend work with the rest of mylife.5.Offers a clear career path.Source: Meister and Willyerd Harvard Business Review 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement7

Email usage is declining for younger generations 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement8

4. Consumerisation of IT10 second ruleof Mobile appsSource: 2012 Avanade Research 2011 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement9

Changes Paradigm shift is REALLY happening driven by globalisation, generational shiftsand technology uptake in the private realm.Technology vendors and corporations need to respond to avoid being left behind.Learning is increasingly becoming commoditised. This means we need to thinkabout new models and new revenue streams.At the same time much of the market for learning has not been addressed aspeople had moved on whilst our offerings had not. (we see YOY reduction ofclassroom training public training attendance)SAP has a Learning Software business and a Learning Services business we areresponding in both areas to these changes. 2011 SAP AG. All rights reserved.10

How is SAP EducationResponding to these changes?

SAP Education ServicesGetting (more) Online, Getting Mobile.

1. SAP Learning HubCloud Access to ALL SAP Learning Content

SAP Learning HubEasy access to SAP’s learning content anytime, anywhere, always up to dateRemove barriers to efficient and continuousSAP learning and knowledge developmentSAPEductionNewsHostedPlatform24/7, online,unlimitedaccessAlways upto dateSAPEducation‘slearningcontentKeep your SAP workforce up to date toreduce TCO and to unlock innovation 2013 SAP AG. All rights reserved.14

SAP Learning Hub Easy to read, browse andsearchable Flipbookformat Public and Academy titles(not eAcademy) 450 eLearning titles Interactive, multi-mediacontentOKPs 900 handbookseLearningHandbooksContent in detail 150 OKP titles, incl. 600 role-basedlearning maps Early product trainingproviding firsthandinformation on newreleases Delta on implementation,upgrades and operation Available with Ramp-Upof every new release 10.000 eBooks,Simulations,presentations, guides Incl. assessments, demosand exercises From overview level, e.g. From overview level, e.g. SAP Overview (SAP01) SAP Hana Introduction (HA100) Overview of SAP for Banking(FS200) To advanced level, e.g. SAP Hana – installation andadministration Sybase Unwired Platform – 2.1Mobile Appl. Development Part 2 Variant configuration - Modeling 2013 SAP AG. All rights reserved. SAP Navigation (SAP129) SAP CRM Solution Overview(SAPCRe) Business Processes in FinancialAccounting (AC010e) SAP Netweaver ApplicationServicer Overview (SAPTEe) To advanced level, e.g. BusinessObjects Webl AdvancedReport Design15

What customers say who have bought intoSAP Learning Hub“We believe that learning istransformative, which is the keyreason why we decided to useSAP Learning Hub. And with ourown internal push towardsvirtual, constant and globallearning, demonstrated by thelaunch of the Next GenerationLearning concept of OurUniversity, we saw the use ofthis site as a complementaryfit.”http://www.youtube.com/watch?v 2GOLO9T3TOISee official SAP press release: SAP Education Delivers On-Demand Learning to Capgemini and CSC 2013 SAP AG. All rights reserved.17

SAP Learning HubBusiness Status First Launched Q2 2012 60 customers have signed up 11.000 paying subscribers Significant revenue generator Massive pipeline Q4 2013 2011 SAP AG. All rights reserved.Confidential18

2. SAP Learn NowPremium Mobile Learning Concept

SAP Learn Now*SAP Learn Now FeatureHighlights include: Full text of Class BooksAnimated and/or NarratedGraphicsSME VideosHighlighting,bookmarking, annotationsExercises usingWorkforce PerformanceBuilder simulationsQuizzes using WorkforcePerformance BuilderassessmentsQ/A using a built-ininterface with SCN 2013 SAP AG. All rights reserved.20

Purchase CourseCustomer downloads freeSAP Learn Now appfrom Apple App Store onto theiriPadCustomerpurchases course fromhttp://training.sap.comor through their normalEducation Sales personNOTE: The free App only needs to be downloaded once.Further course purchases are downloaded into the same Course Manager App 2013 SAP AG. All rights reserved.21

3. New CertificationCrowd Sourced and Social.

What is coming soon? SAP Credential ManagerCredential Manager is a hostedCredential verification –solution that includes features thatautomate daily credential program tasks Customer or employer can search forcertified individuals by locationand offers a self-service platform tocertified individuals where you can Certified individual can publish credentialsto employer/customer view and track certification progress update personal information communicate with customer service publish verified credentials toemployers and customers download your certified logo request certificate resends access benefits 2013 SAP AG. All rights reserved. Customer can request verification ofcertified status27

4. On Demand VLCMove from Scheduled to On Demand

5. Education Social ChannelSAP Community Network

Education Pages on SCN*Learn Now IntegrationLearning Hub IntegrationSpecialist Blogs and Themed WebinarsFree ContentLink to Training WebshopEngage in the conversation 2011 SAP AG. All rights reserved.32

SAP Education SoftwareFrom 20th Century to 21st Century.

6. SAP WorkforcePerformance BuilderPush based Micro Learning.

Workforce Performance OptimizationGo Beyond LearningDeliver relevant knowledge and assets directly to your workforceIncrease user adoption for new applications and changed processesMitigate business risks and increase data qualityReduce internal support and help-desk effortsBusiness ImpactImprove end-user productivityFeaturesDesktop AssistantEnhanced Microlearning CapabilitiesNavigator ImprovementsContext Sensitive Help Improvements

WPB 9.2 HighlightsMobile Learning SolutionsTake the knowledge where ever you goTurn wasted moments into productive timePerfectly suited for on-the-job Performance SupportFacilitate location based training and enablementBusiness ImpactThe Next Level Of Mobile LearningFeaturesPlayback On Mobile DevicesMobile Performance Support – QR CodesAuthoring For Mobile ApplicationsMobile Authoring

7. Extended Enterprise LMSHelping our customers make learning aprofit centre

The Evolution of Learning Management Systems(Bersin by Deloitte st(regulatory,compliance, etc.other uniqueneeds)Integrated Learning Applicationwith Other Learning Components, ERP, HRetc.E-Learning PlatformMake e-Learning PossibleMake e-Learning EasyBasicTraining Management SystemsAutomate the Process of Instructor-LedTraining 2013 SAP AG. All rights reserved.Public40

SAP: Addressing the needs of the Learning TechnologyMarketCustomers asked us for a platform to: Provide, sell and promote learning offerings Provide learning self services over the publicinternet Track and monitor training registration, completion,and ratings. Automate processes for registration, booking,flexible billing and correspondence Reduce customer and internal training costs Run external learning activities as a profit centerSoftware: SAP Learning Management plus SAP eCommerceProcess: SAP Education best practice plus globalcustomer co-innovation 2013 SAP AG. All rights reserved.Public41

SAP Extended Enterprise External LearningOption for the Extended Learning CommunityLearnerPortalContractorsCustomersSAP Learning SolutionSAP ERPDistributorsPartnersKey Features Enable selling, promotion, and management of customer and partner trainingProvide self-service for multiple roles via external front endsTrack and monitor external participant trainingAutomate registration, booking, flexible billing, and correspondence processes 2013 SAP AG. All rights reserved.Public42

8. Mobile LearningLearning Management on the Road

Mobile Learning Solutions – Key Figures & RationaleThe future of corporatelearning (with WPB)Until 2015 the mobile learningmarket in the United States alone willincrease to * 8 billion2 out of 3employees would prefer a job with lesspay but more flexibility in regards tomobility **75%of the global workforce in2030 will consist ofmillennials – tech-savvy,digital natives that havespecial expectations *** 2013 SAP AG. All rights reserved.Deliver training to allrelevant mobile platforms91%combined marketshare of iOS andAndroidsmartphones****¾Take the knowledgewhere ever you goIn 2015 the global mobileworkforce will rise to******1.300.000.000of deviceactivations inenterprises go toiOS *****0,3%of new devices in enterpriseenvironment are not Android oriOS*****64%of mobile workersare carrying atablet*******76%of all companiesare supportingBYOD********45

Mobile Learning AppLearning Anywhere – Scope OverviewKey Product Features Browse and search for learning courses Display mini-view and detail view of courses View mandatory, booked, recommended , relatedand predecessor/follow-up courses Play podcasts, videos, flip supported epub and pdf,and html format media types in the native devicesupported players View notifications for course confirmations,cancellations, missing and expired qualificationsand mandatory trainings Ability to book, cancel , locate on map and confirmcompletion for learning courses Ability to download learning content and play itoffline Available for Apple iPad 2011 SAP AG. All rights reserved.46

9. SAP JAMSocial learning and Video.

Social and Mobile and Video Learning with SAP JAMIncreasing Learning Effectiveness byAccelerating Speed to Performance Everyone is connected - Everyonecan contribute and collaborate Intuitive self-directed informal searchacross all modes Bite-sized JIT learning nuggets Enterprise class privacy and security Work anywhere via mobile Integration with LMS brings order tochaos 2013 SAP AG. All rights reserved.48

10. SAP CommunicationsCentre by AncilePrioritise and Manage CorporateCommunication in the Cloud.

This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is 7 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a .