Transcription
Ion Technologies SUMPRO TROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSBattery Back-UpPage 1 of 6Normal Operation LCD DisplaysLCD Display123456789Sumpro StatusNORMALSumpro StatusBATTERY BACKUPSumpro StatusBATTERY CHARGINGInput Voltage120VBattery Current15.0 AOutput Current5.0 ABattery Voltage26.7 VBattery Capacity91%AC Transfer In10 Swww.ionproducts.netDescriptionRemedyThe unit is operating off of AC Line Normalpower and is functioning normally.(“Sumpro Status - B” indicates thatBump Down Mode is enabled).The unit is in DC mode and running Normaloff of power provided by attachedbatteries. (“Sumpro Status - B”indicates that Bump Down Mode isenabled).NormalThe unit is charging the batteries.(“Sumpro Status - B” indicates thatBump Down Mode is enabled).The input voltage when running off Normalof AC power from the utility.Current going to the batteriesduring charging.NormalCurrent going to the connected load Normalwhile in DC mode.Battery voltage when batteries are Normaldeemed present.Battery capacity when batteries Normalare deemed present. Capacity iscalculated based on battery voltagealone. While inverting, the batterycapacity can drop 15-20% whenload is connected and running.The unit has detected good AC Normalpower from the utility and hasbegun the count down to transferback to AC power from DC mode.
Ion Technologies SUMPRO TROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSBattery Back-UpPage 2 of 6Alarm & Fault Code LCD DisplaysLCD Display12345678Batteries NotInstalledDescriptionRemedyThe unit will detect that batteries areconnected by installing fully chargedbatteries or if it draws sufficientcurrent while charging. Once the unitdetects that batteries are present,the unit will always assume batteriesare connected unless the unit iscompletely powered off.Install batteries of thesame age, make andmodel. Once the unitdetects that batteriesare present, the unit willalways assume batteriesare connected unlessthe unit is completelypowered off.AC Input VoltageLOSTThe unit has detected a loss of AC The unit must detectpower from the utility and has good AC voltage beforeswitching back to ACswitched to DC mode.AC Input VoltageUNDERVOLTAGEThe unit has detected an The unit must detectundervoltage condition and has good AC voltage beforeswitching back to ACswitched to DC mode.AC Input VoltageOVERVOLTAGEThe unit has detected an overvoltage The unit must detectcondition and has switched to DC good AC voltage beforeswitching back to ACmode.Invert Lock OFF:10 SCharge Lock OFF:10 SCool Lock OFF:10 SFault Lock OFF:10 Swww.ionproducts.netmode.mode.mode.The unit has suspended DC mode DC mode will resumebecause of a fault condition. The after the time expires.display shows time left before DCmode will resume.The unit has suspended batterycharging because of a faultcondition. The display shows timeleft before charging start timer canbegin.The unit has suspended batterycharging because it needs to cooloff for a period of time. The displayshows time left before chargingstart timer can begin.The unit has entered into a faultcondition and has suspended alloperations. The display shows timeleft before operations can beginagain.Batterychargingwillresume after the timerexpires.Batterychargingwillresume after the timerexpires.Normal operation willresume after the timerexpires.
Ion Technologies SUMPRO Battery Back-UpLCD Display9101112131415Sumpro StatusINVERT SUSPENDEDSumpro StatusFAULTEDInverter CurrentFAULT!!THERMAL TRIP!!CHARGING OFFAC Out VoltageFAULTTROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSPage 3 of 6DescriptionRemedyThe unit has stopped DC mode dueto a fault condition. Subsequentscreens will state info regardingsuspension. (“Sumpro Status - B”indicates that Bump Down Mode isenabled).The unit has detected a faultcondition and has stopped alloperations until condition clearsand/or necessary time has elapsedsince fault.Theunderlyingfaultcondition must clear andthe related lock timer mustelapse.Theunderlyingfaultcondition must clear andthe related lock timer mustelapse.The unit has tripped out 3 times on The unit will now remainInverter Current ALARM.in a fault condition untilpower is restored, faultlockout timer elapses,and no Inverter CurrentALARM condition is foundpresent the next time theunit goes into DC mode.The unit experienced a thermal faultwhile charging the batteries. In thiscondition, battery charging is lockedout and the voltage on outlets maybe lost.This condition will clearonce the thermal conditionis deemed safe again andfault lockout timer haselapsed.The unit has tripped out 3 times on The unit will now remainAC Out Voltage ALARM.in a fault condition untilpower is restored, faultlockout timer elapses,and no AC Out VoltageALARM condition is foundpresent the next time theunit inverts.Battery VoltageFAULTThe unit has detected that the Power must be restoredbattery voltage has dropped down and a battery chargingpast a critical threshold, causing the cycle attempted.unit to permanently stop operating.Battery VoltageHIGHThe unit has detected that the Battery voltagebattery voltage has exceeded a return to normal.critical threshold, causing unit to gointo alarm.www.ionproducts.netmust
Ion Technologies SUMPRO Battery Back-UpLCD Display161718192021Inverter CurrentALARMInverter CurrentHIGHBattery CurrentALARMBattery CurrentHIGHExcess Charging*CHECK BATTERIESExcess Charging!CHECK BATTERIESwww.ionproducts.netTROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSPage 4 of 6DescriptionRemedyThe unit has detected that, whilein DC mode, the Output Currenthas exceeded a critical threshold,causing an alarm and temporarysuspension of operation. This isusually caused by big loads turningon while the battery is low.Wait for lockout timerto elapse and correctcondition causing theexcessive current.The unit has detected that, while Fault will clear when thein DC mode, the Output Current inverter current returns tohas exceeded a critical threshold, normal.causing an alarm. This is usuallycaused by big loads turning on whilethe battery is low.The unit has detected that, while Wait for charge lockoutcharging the batteries, the Battery timer to elapse and correctCurrent has exceeded a critical the underlying cause.threshold, causing an alarm andlocking out battery charging. Thetime for which battery charging islocked out is increased if BatteryCurrent ALARM occurs 3 or moretimes.The unit has detected that, while Fault will clear whencharging the batteries, the Battery battery current returns toCurrent has exceeded a critical normal.threshold causing an alarm.The unit has detected that, whilecharging the batteries, the BatteryCurrent has exceeded a criticalthreshold for an excessive amountof time, 6 times or more, causing analarm and temporarily preventingthe unit from charging the batteries.The unit has detected that, whilecharging the batteries, the BatteryCurrent has exceeded a criticalthreshold for an excessive amountof time, 6 times or more, causing analarm and temporarily preventingthe unit from charging the batteries.Battery must stop thecharging process normallybased on going aboveproper battery voltagethreshold not based onexcessive charging time.Battery must stop thecharging process normallybased on going aboveproper battery voltagethreshold not based onexcessive charging time.
Ion Technologies SUMPRO Battery Back-UpLCD Display222324252627282930Excess ChargingCHECK BATTERIESOver CurrentALARMBatteries 3 YRSCHANGE BATTERIESTemperatureFAULTTemp HIGHCHECK FANDC IN1 AmpsHIGHTROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSPage 5 of 6DescriptionRemedyThe unit has detected that, whilecharging the batteries, excessivecurrent to the batteries has beendetected for an excessive amountof time, 6 times or more, causing analarm and temporarily preventingthe unit from charging the batteries.The unit has detected a currentoverload condition and has entereda fault condition.Battery must stop thecharging process normallybased on going aboveproper battery voltagethreshold not based onexcessive charging time.The unit will automaticallytry to recover from thisfault.The unit has detected that 3 yrs This alarm conditionhas elapsed since batteries first can only be cleared by acomplete powering off ofdetected.the unit.The unit has detected that thetemperature inside the unit hasexceeded a critical threshold for anexcessive amount of time, causingan alarm and the unit to enter afault condition.The unit has detected that thetemperature inside the unit hasexceeded a critical threshold for anexcessive amount of time causingalarm.The unit has detected that the DCIN1 Amp has exceeded a criticalthreshold for an excessive amountof time causing an alarm.This condition will clearonce the temperaturereturns to normal.This condition will clearonce temperature returnsto normal.This condition will clearwhen DC IN1 Amps returnto normal.DC IN2 AmpsHIGHThe unit has detected that the DC This condition will clearIN2 Amp has exceeded a critical when DC IN2 Amps returnthreshold for an excessive amount to normal.of time causing an alarm.IIC Comm FailDC Inputs OFFThe unit has detected an internal Unit should be returneddevice failure related to DC Inputs to the manufacturer for1 & 2. Charging via DC Inputs is service.permanently disabled.AC Transfer InWaiting To Syncwww.ionproducts.netThe unit is in the process of Clears once transfer istransferring back to AC power from complete.DC mode.
Ion Technologies SUMPRO Battery Back-UpLCD Display31323334TROUBLESHOOTING GUIDEDated: 08/02/2017Document Name: SUMPRO 100 TSPage 6 of 6DescriptionRemedyThis is not typicallyneeded and is disabled bydefault.DC Input 1 InfoOFF 27.5 V 3.5AThe unit’s Bump Down Mode isturned off. Bump Down Mode rampsthe frequency down and then backup in order to lessen the inrush ofthe connected load.The unit’s Bump Down Mode isturned on. Bump Down Mode rampsthe frequency down and then backup in order to lessen the inrush ofthe connected load.The unit displays all info pertainingto DC Input 1 when charging usingpower connected to input.DC Input 2 InfoOFF 27.5 V 3.5AThe unit displays all info pertaining Normalto DC Input 2 when charging usingpower connected to input.Bump Down ModeDISABLEDBump Down ModeENABLEDwww.ionproducts.netThis is not typicallyneeded and is disabledby default. Contact themanufacturer for technicalsupport.Normal
BATTERY BACKUP The unit is in DC mode and running off of power provided by attached batteries. ("Sumpro Status - B" indicates that Bump Down Mode is enabled). Normal 3 Sumpro Status BATTERY CHARGING The unit is charging the batteries. ("Sumpro Status - B" indicates that Bump Down Mode is enabled). Normal 4 Input Voltage 120V
