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Mobile Banking AppUser Guide1 2021 I&M Bank (Uganda) Limited
ContentsWelcome to the I&M fastpay Mobile Banking App .2Registering for the I&M fastpay Mobile Banking App .3Memorable Password .4Login Page .4Your Dashboard and Side Menu (Existing User) .5Your Dashboard and Side Menu (New User) .6Navigate Your Account Using the ‘My Accounts’ Tab .7Manage Your Visa Card Using the ‘My Card’ Tab .8Transfer Money to Other Accounts Using the ‘Transfers & Payments’ Tab .9Making Payments Using the ‘fastpay’ Tab .11Signing In and Signing Out .12Your Memorable Password .12Resetting Your PIN Using the ‘Forgot Pin’ Link .13Changing Your Personal Information .13Tariff Guide .141 2021 I&M Bank (Uganda) Limited
Welcome toThe I&M fastpay Mobile Banking App puts all yourbanking needs in the palm of your hands, handing youmanagement of your accounts and offering the fastestway to pay.This guide will help you set up, register and use yourI&M fastpay Mobile Banking App on your android or IOSmobile phone. Simply follow the easy guide to learnhow to get the most out of I&M fastpay Mobile Banking.Once you have registered, you will be able to do allyour everyday banking activities quickly, securely andconveniently: View all your account balances and statements in oneplace Transfer money easily between your accounts Make domestic and international account paymentsfrom your saved beneficiary list Take complete ownership and control of your Visa card View and manage your loan in a completely new way ifyou’re an existing I&M Bank account holder Locate any of the I&M Bank ATMs, branches or agentsfrom your mobile phone Access the full features of fastpay; allowing easy paymentalong with various money transfer solutionsWhich accounts can I view on the I&M fastpayMobile Banking App?Once your I&M fastpay account is verified, you can view allyour registered I&M Bank accounts on the mobile bankingapp. New I&M fastpay clients will be able to view their newwallet account on the platform and can start banking on theirmobile phone.App will only be accessible on one device at each given time.Once you have registered your account and it is verified, yourI&M fastpay account will only work on that device. If you everget a new device and wish to use your I&M fastpay account,you can register your new device using your password, whichwill de-register any other devices from the app. You will alsobe logged out from the app if you haven’t used it for threeminutes or if your phone enters sleep mode.If your phone is lost or stolen, contact our helpline straightaway on 0800144551 (toll free from Uganda) or get us onWhatsApp using 256701144551 so that we can disable yourI&M fastpay Mobile Banking App.How to download the app and registerBefore you get started you will need to download the I&Mfastpay Mobile Banking app to your smartphone with aUganda prefix number (256).You can do this in one of two ways: You can search “I&Mfastpay Mobile Banking” in the iTunes App Store or theGoogle Play Store. Only download the app from your officialAppStore.Once you have downloaded the I&M fastpay Mobile Bankingapp, you are ready to register your mobile account. You canregister using your personal details and once your details areverified, your account will be activated and you will receive aone-time password (OTP) to access the app.Getting StartedYou can register your device as an existing I&M Bank accountholder by choosing the option “Have an I&M Bank Account”.If you are new to I&M Bank and like to open up a fastpaywallet account, please choose the option “Don’t have an I&MBank Account”.If you are not able to view any of your accounts by swipingthe accounts navigation tab, please call the I&M Bank contactcentre for any support on the app.Mobile banking securityYour mobile banking security is our top priority. For thatreason, your account on the I&M fastpay Mobile Banking2You will need to fill in the relevant form to help usidentify you. Once your account has been verified (upto 24 hours) you will be sent a default one-time PIN toaccess the account. 2021 I&M Bank (Uganda) Limited
Registering for the I&M fastpayMobile Banking AppPlease fill in the following informationto help us identify youRegister your device for I&MMobile Banking and FastpayPlease ensure the details provided match the details the Bankcurrently has in regards to your accountFirst Name Last NameHave an I&M Bank AccountDate of BirthYESDont have an I&M Bank AccountNOPlease indicate whether you have an existing I&M bankaccount, or not by using the above optionsMobile NumberEmail AddressAccount NumberIf you have multiple accounts, please enter only one accountnumberGET STARTEDCONTINUEAlready have login credentials?Register for an I&M fastpay mobile bankingaccount as an existing client to the bank1.Fill in your respective form indicating that you have anexisting I&M Bank account.2. If your account is verified you will then need to set up amemorable password in order to complete registration.3. At this point you will receive a default PIN through SMSto enable you access the app. Upon your initial login, youwill be forced to change your PIN.Register for an I&M fastpay mobile walletaccount as a new client to the bank1.Fill in your respective form indicating that you don’t havean existing I&M Bank account.2. Take a front facing photograph of your National ID orPassport.33. Take a back facing photograph of your Nation ID. Pleaseskip this step if you are using a passport.4. Take a clear photograph of your face.5. Set up your memorable password using alphanumericcharacters so as to complete the registration process.6. At this point you will receive a default PIN through SMSto enable you access the app. Upon logging in initially,you will be forced to change your PIN.Already have login credentials?Use this option to go straight to the login page to enableyou access your I&M fastpay mobile banking account if youalready have login credentials. 2021 I&M Bank (Uganda) Limited
BackPlease create your memorable passwordA memorable password is used to identify you whencontacting the customer service hotline or makingany changes to your account information.Keep it handy!Your memorable phrase must be at least 6 characters longand a maximum of 9 characters and compromise of a mixtureof alphanumeric charactersRe-enter your memorable wordMemorable PasswordChoose an alphanumericpassword to protect yourpersonal informationYour memorable phrase does not matchCONTINUEBackWelcomePlease enter your Mobile Number and defaultPIN to loginMobile NumberMobile Number Login PINInput your registerednumber plus your defaultPIN sent to you via SMS4Default PINBy signing in, I agree to the terms and conditionsSIGN INForgot your password?New Registration 2021 I&M Bank (Uganda) Limited
Your Dashboard(Existing I&M Bank Client)BackMenuBackMenuMyy AccountMAccountcome B yanfuna BenjaminByanfuna Benjami nSa vings AccountSaavinvingsccounttg s AAccounSUGX 3,020,03 ,020,000My AccountsYourAccountsMy Ca rdUGXU,020,000000G X 33,Transfers& PaymentsTransfers& PaymentsMy LoansSIGNAccountoverviewAugustINSavings AccountATM/ Branch/Agent LocatorATM/ B ranchLocatorMy LoansSettingsSettingsMy AccountsMy LoansGet oversight over your personal accounts. Quickly navigateall your registered accounts and view your account balanceinformation.View all registered loan account details held in I&M Bank. Youcan view your loan schedules and have easier control overyour loan paymentsTransfers and PaymentsATM/Branch LocatorThis tab gives you power over all your banking transfer andpayment needs.Find the nearest I&M Bank transaction point near your location or the nearest point to the area typed in the search box.My CardHave ultimate control of your card management. Import allyour registered Visa cards, Block transaction activity, Requestfor new cards and Link your card to all your accounts on thego.5This is an all in one payment solution allowing all your billpayments, mobile money transactions, cash withdrawalservices and the mvisa payment solution that allows sendingmoney for free, accessing cash via mvisa agents and a mobilee-payment solution. 2021 I&M Bank (Uganda) Limited
Your Dashboard and Side Menu(New fastpay Client)BackMenuBackMenuMicro SavingsByanfuna BenjaminSavings AccountSet TargetUGX 3,020,000Current GoalsAnalyticsMy AccountsMicro savingsMy CardSettingsSIGN INATM/ BranchLocatorMicro SavingsCurrent GoalsNew fastpay clients will have an added service ‘Micro Savings’that will help manage their savings and earn interest onaccount balances.This section will allow users to view all set saving goals. Youwill be able to follow up on all your payments and interestearned in this section.Targeted SavingsAnalyticsThis section will allow users to create saving goals and allowthem to save towards these targets on a monthly or weeklybasis. You will be paid daily interest in line with the balancetiers on your balance calculated daily and paid monthly.This section will focus on providing clients with analyticalinformation regarding interest earned and overall spending toMy Accounts better help them manage their finances.6 2021 I&M Bank (Uganda) Limited
Navigate your accountusing the ‘My Accounts’ tabThis section of the app gives you oversight over yourpersonal accounts. By swiping your accounts screen left toright, you can quickly navigate all your registered accountsand view your account balance information.4. Screen sliders - Indicate the account being viewed5. ‘Quick Statement View’ - Quickly access a pre-definedstatement.6. ‘Request Statement ’ - Access to your personal customisable statement.7. Month tabs - Indicates the transactions that occurred inthat monthFurthermore, you can navigate on all transactions passed onyour account by month for the past 6 months.Requesting for a customisable statementIn the ‘My Accounts’ section you can view your customerstatement with a variety of options;1. ‘Available’ - Indicates the amount of balance you haveavailable in your personal account.2. ‘Actual’ - Indicates the amount of balance you can currently access from your personal account.3. ‘Account View screen’ - swiping this screen will allownavigation of your different accounts.You can also request for a customisable statement sent toyour personal email by using the ‘Request Statement’ option.After selecting your statement options, your requested statement will be sent to your personal registered email address.Your quick shortcut to theI&M fastpay Dashboard.1BackMenu2My AccountBackMenuRequest StatementSa vings AccountUGX 3,020,000August34SIGN IN56REQUE ST STATEMENT77 2021 I&M Bank (Uganda) Limited
Manage your visa cardusing the ‘My Card Tab’ AppCard DetailsRequest For a New CardView information pertaining to your card by simply tappingon the card.You can request to pick a new card from any of our branches.Simply request to get a new pre-paid card, get a replacementfor a lost or stolen, damaged and expired card. Note, in orderto request for a replacement lost or stolen card, you mustfirst indicate that card as lost or stolen.Import CardThis will refresh and update your current card list. Afterimporting, any registered I&M cards will be visible when youswipe through your cards in the navigation pane.Report Lost or Stolen CardThis will allow a user to swipe through any registered cards,which can be reported as lost or stolen. This action will blockall card transactions until switched off. You will need a memorable password to access this feature in order to protect yourdetails.BackLink Card to Another AccountYou will have power to change your primary debit account.This is the account that will pass your POS and ATM. Quicklyand easily link your card to your primary account at any timethrough the I&M fastpay Mobile Banking App.MenuPlease report your card aslost or stolen if applyingfor a replacement.8 2021 I&M Bank (Uganda) Limited
Transfer money to other accountsusing the ‘Transfers & Payments’ tabThe ‘Transfers & Payments’ tab gives you power over all yourbanking transfer and payment needs. Here you can transfermoney between your personal accounts, any I&M internalaccounts and you now can initiate any domestic and international account payment. Manage all your beneficiaries andpayment instructions easily in this section. Your user reference will be the narration appearing on your account statement. You can make a payment a standing order byusing the ‘standing instruction’ toggle. This willmake recurrent payments on either a daily, weekly or monthly basis. Manage your standing ordersin ‘Manage Transfers and Payment’ to either viewor delete these instructions. You will need to set up your beneficiaries beforeany payment is made. You can set up your beneficiaries as you make any payment or in the ‘MyBeneficiaries’ tab.Own Account TransferBackMenuTransfers and PaymentsOwn A ccount Trans ferBackMenuOwn A ccount TransferSource AccountOBL InternalTrans ferUGX 3,020,000Domestic Account Payment (EFT)International ccountAPayment (TT)SIGN INNOManageTransfers and PaymentsYESNOREVIEW TRANSFER9 2021 I&M Bank (Uganda) Limited
Enter PINBackMenuOwn Account TransfeTransferFrom:To:Amount:Ref:From:Please enter your PIN to conÞrm the transactionTo:Amount: Ref:For Internal, Domestic and International transfers, youwill need to set up your beneficiaries before any payment is made. You can set up your benefciaries as youmake any payment or in the ‘My Beneficiaries’ tab.Domestic Account TransferSource AccountBackMenuInternal Account TransferUGX 3,020,000Source AccountUGX 3,020,000SIGN INNOYESInternational Account TransferSource AccountNOREVIEW TRANSFER10UGX 3,020,000 2021 I&M Bank (Uganda) Limited
Making paymentsusing theThis is an all in one payment solution enabling all your billpayments and mobile money transactions to any registerednumber.tab3. Confirmation screen for you to review your paymentdetails before confirmation.4. Notification screen indicating all the details relevant toyour payment.Pay BillsThe ‘Pay bills’ tab will enable you to pay for all your day-today bills through our fastpay service. Pay for Airtime, Internet,Utilities and TV all in one platform.1. Start by choosing your source account by swiping theaccount pane left or right if you have multiple accounts.2. Input all requested information such as an account identification number, confirmation mobile and requestedamount before reviewing your payment.BackMenuPay BillsBackMenuPay UMEMESource AccountMobile MoneyPay with VISAUGX 3,020,000SIGN INREVIEW PAYMENT11 2021 I&M Bank (Uganda) Limited
Signing In and Signing OutThis is an all in one payment solution enabling all your billpayments and mobile money transactions to any registerednumber.Forgot Your PIN:New Registration:Terms and Conditions:This allows you to initiate a new I&M fastpay mobile bankingregistration.Launches new page to view terms and conditions for the app.BackThis allows you to reset your transaction PIN in case youforgot it.BackMenuMenuWelcomePlease create your memorable passwordPlease enter your Mobile Number and defaultPIN to loginA memorable password is used to identify you whencontacting the customer service hotline or makingany changes to your account information.Keep it handy!Mobile NumberMobile Number Your memorable phrase must be at least 6 characters longand a maximum of 9 characters and compromise of a mixtureof alphanumeric charactersDefault PINRe-enter your memorable wordBy signing in, I agree to the terms and conditionsYour memorable phrase does not matchSIGN INForgot your passwaord?New RegistrationCONTINUEYour Memorable PasswordThe memorable password created at the registration phase ofthis app is crucial for your account security. You will need thispassword in case you need to change any information aboutyourself within the app. Furthermore, you will need it to helpidentify you when contacting the customer helpline as wellas resetting your transaction PIN. It is essential you keep thispassword handy.12In the unfortunate case that you forget your memorable,password simply verify your identity by either calling thecustomer helpline or visiting your nearest branch. Once youridentity has been verified, you will have the ability to create anew memorable password from your mobile phone. 2021 I&M Bank (Uganda) Limited
Resetting your PINusing the ‘Forgot Pin’ linkThis section allows a user to reset their PIN in case they haveforgotten it. Please note that you will need your personal information that you filled in at registration and your memorable password to recover your pin. If you have forgotten yourmemorable password, you will need to call our helpline orgo to your nearest branch in order to verify your identity andreset your memorable password.BackMenuForgort PINIf you have forgotten your PIN, simply Þll in your information;You will need your memorable phrase to for aOne Time Password (OTP). The system will prompt you for any3 random characters from your memorable phrasePlease contact the Customer Care team if you have forgottenyourmemorable phraseREQUEST PINBackMenuChange PINChange Registered NumberChange Screen PatternLogin optionsChange Memorable PhraseChanging yourpersonal informationThe I&M fastpay Mobile banking platform gives you theability to update your personal information from the comfortof your mobile phone through the ‘My profile’ Tab located in‘Settings’. You will have the ability to update your PIN, registered number, screen pattern, login options and memorablepassword.You will need the required 3 characters from yourmemorable password in order to verify any change inpersonal information. Say your password is ‘IMBANK’and you are asked for the 2nd,3rd and 5th charactersto your memorable password, you would put ‘R’, ‘I’ and‘N’ in order to confirm.13 2021 I&M Bank (Uganda) Limited
Tariff GuideProduct FeaturesPricing (UGX)Mobile Wallet servicesFreeDeposit cash via Agent, Bank Branch or ATMFreeI&M Bank ATM – 600Card-less withdrawal – 1,000Cash withdrawal via ATMInterswitch ATM - 1, 600Local Visa ATM – 2,500International Visa ATM – 6,000Bank to Mobile Money Transaction2,000 – 11,000 ** see details belowMoney Transfer to local bank3,000Money Transfer to international bank60,000Basic Visa card management servicesFreeAccount ManagementFreeUtility payments500Airtime Top up500Pay TV services500Pay Internet services500Micro-savings0.5-3% pa ** see details belowBranch/ATM/ Agent location servicesFreePre-paid card issuanceFreePre-paid card replacement15,000Please note that all charges are subject to excise duty of 10% where applicable.Tiered Interest (Micro-Savings)Bank to mobile wallet transaction tiersAmountInterest p.a.Transaction Tiers (UGX) Pricing (UGX)UGX 1 – 300,0000.5%5,000 – 500,0002,000UGX 300,001 – 500,0001%500,0001 – 1,000,0006,000UGX 500,001 – 800,0001.5%1,000,001 – 2,000,0009,000UGX 800,001 – 1,000,0002%2,000,001 – 7,000,00011,000UGX 1,000,001 – 1,500,0002.5%UGX 1,500,0013%14 2021 I&M Bank (Uganda) Limited
www.imbankgroup.com/ug15 2021 I&M Bank (Uganda) Limited
I&M fastpay Mobile Banking App. How to download the app and register Before you get started you will need to download the I&M fastpay Mobile Banking app to your smartphone with a Uganda prefix number (256). You can do this in one of two ways: You can search "I&M fastpay Mobile Banking" in the iTunes App Store or the Google Play Store.
