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Lane/8000User Guidewww.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) 33 (0)1 58 01 80 00 / (F) 33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Contents1 Introduction42 Unpacking53 Recommendations63 1 Safety63 2 Security of your terminal(tampering attempt detection)73 3 Main Characteristics93 3 1 Terminal93 3 2 Power characteristics103 3 3 Terminal connectivity113 3 4 WLAN (2.4 GHz / 5 GHz)113 3 5 Bluetooth113 4 Functional description124 Installation & Connections134 1 Positionning the terminal134 2 Inserting SAM (Secure accessmodule) and Micro SD134 3 Connecting the terminal tothe host154 4 Setting the Lane/8000 on thestandpole adaptor17Lane/8000900030066 R11 000 02/12192Copyright 2019 IngenicoAll rights reserved
5 Daily use195 1 Card reading195 1 1 Swiping a card195 1 2 Inserting a smart card195 1 3 Reading a contactless card195 2 Signature capture205 3 Audio205 4 Camera (optional)216 Maintenance226 1 Cleaning of the terminal226 2 Transport and storage226 3 Troubleshooting227 Norms & Markings247 1 Information to users in the UnitedStates and Canada247 2 No unauthorized modifications267 3 Antenna requirement267 4 Environment (WEEE, Batteries andPackaging)267 5 Markings27Lane/8000900030066 R11 000 02/12193Copyright 2019 IngenicoAll rights reserved
1 IntroductionThank you for choosing an Ingenico payment terminal.We recommend you to read carefully this user guide: it gives youthe necessary information about safety precautions, unpacking,installation and maintenance of your terminal.WARRANTY / SECURITYTo benefit from the guarantee-related product, and torespect the security, we ask you to use only the powersupply delivered in box with the product, entrustingmaintenance operations only to an authorized person.Failure to comply with these instructions will void themanufacturer’s responsibility.This symbol indicates an important Warning.This symbol indicates a piece of advice.Lane/8000900030066 R11 000 02/12194Copyright 2019 IngenicoAll rights reserved
2 UnpackingAccording to the model, the following items are included in thepackaging box (including optional accessories) :The terminalThe box may also include the following items depending on yourworking configuration :An installation guideCable (specific to connectivity requirements)Power supply unit and power cordA stylusModulesScrews to fix the main cable and the moduleCAUTIONThe power supply unit provided with your equipment isspecially designed for it. Do not use any other power supply.ADVICEKeep the packaging. It must be re-used whenever theterminal is shipped.Lane/8000900030066 R11 000 02/12195Copyright 2019 IngenicoAll rights reserved
3 Recommendations3 1 SafetyPower on/Power down - Emergency stopTo power on or power down the terminal, connect or disconnect thepower supply from the electric outlet.Power supply unitCAUTIONOnly use the power supply AC/DC provided with Lane/8000or the power provided by a cash register limited powersource (LPS).CAUTIONLithium battery cellThe terminal is fitted with a lithium battery cell which isnot accessible to the user. Only a qualified technician isauthorized to open the unit and change this component.Risk of explosion if the battery is replaced by an incorrecttype. Dispose of used battery according to the instructions.Electrical power supply networkThe electrical outlet must meet the following criteria:Must be installed near the equipment and easily accessible;Must meet standards and regulations in the country of use.Explosion areasCertain regulations restrict the use of radio equipment in chemicalplants, fuel depots and any site where blasting is carried out. You areurged to comply with these regulations. The terminal shall be protectedby a specially fitted and certified cover enabling use in proximity to afuel pump.Connection of headsetLane/8000900030066 R11 000 02/1219on audio jack6Copyright 2019 IngenicoAll rights reserved
CAUTIONAn excessive acoustic pressure of headset can involvedeafness!WARNINGWe recommend to the customer to provide guidance to thecardholder as to avoid having his card close to any magnetson the device since the card may be damaged. There is onemagnet in the stylus and another in its holder.3 2 Security of your terminal(tampering attempt detection)Your device fulfils current applicable PCI PTS security requirements.Upon receipt of your terminal you should check for signs of tamperingof the equipment. It is strongly advised that these checks areperformed regularly after receipt. You should check, for example: thatthe keypad is firmly in place; that there is no evidence of unusual wiresthat have been connected to any ports on your terminal or associatedequipment, the chip card reader or any other part of your terminal.Such checks would provide warning of any unauthorised modificationsto your terminal, and other suspicious behaviour of individuals thathave access to your terminal.Your terminal detects any “tampered state”. In this state the terminalwill repeatedly flash the message” Alert Irruption!” and further use ofthe terminal will not be possible. If you observe the “Alert Irruption!”message, you should contact the terminal helpdesk immediately.You are strongly advised to ensure that privileged access to yourterminal is only granted to staff that have been independently verifiedas being trustworthy.The terminal must never be put in or left at a location where it could bestolen or replaced by another device.as being trustworthy.The terminal must never be put in or left at a location where it could bestolen or replaced by another device.Lane/8000900030066 R11 000 02/12197Copyright 2019 IngenicoAll rights reserved
Warranty label(on the bottom sideof the terminal)WARNINGIf the warranty label is torn or removed, the warranty willbe void.CAUTIONPositioning of the Lane/8000 on check stand must be insuch a way to make cardholder PIN (Personal IdentificationNumber) spying infeasible.Installing device on an adjustable stand must be in such away that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visualobservation of the PIN-entry process difficult.Positioning of in-store security cameras such that thePIN-entry keypad is not visible. NEVER ask the customerto divulge their PIN Code. Customers should be advised toensure that they are not being overlooked when enteringtheir PIN Code.CAUTIONThis equipment may not be modified, altered or changed inany way without signed written permission from IngenicoLane/8000900030066 R11 000 02/12198Copyright 2019 IngenicoAll rights reserved
3 3 Main Characteristics3 3 1 TerminalWeight(Poids, Gewicht)796gSize(dimensions, Maße)200 (L) x 205,5 (W) x 44 (H) mmDisplay7” backlit LCD, WVGA (800 x 480 pixels)TouchscreenCapacitiveOperating conditionsAmbient temperaturefrom 0 C to 45 CMax relative humidity85% RH non-condensing at 40 CMax altitude2000 mStorage conditionsStorage temperature-20 C, 55 CMax relative humidity85% at 55 CLane/8000900030066 R11 000 02/12199Copyright 2019 IngenicoAll rights reserved
3 3 2 Power characteristicsPower supply unitsThe Lane/8000 can be powered by several ways :An external power supply unitBy POE (Power over Ethernet)By USB (12VDC)POE (Power over Ethernet)The power sourcing equipment must be compliant with IEEE802.3afstandard, class 0 which means 12.95W max. POE implementation in theLane/7000 can support both mode A and mode B.WARNINGThe power supply unit provided with your equipment isspecially designed for this Ingenico terminal. Do not useany other power supply. The use of a power supply withapparently similar voltage/current characteristics maydamage your terminal.AVERTISSEMENTDans le cas où vous choisiriez d’utiliser un bloc alimentation,assurez-vous de n’utiliser que le bloc d’alimentation qui aété conçu spécialement pour votre terminal. N’utilisez pasd’autre bloc d’alimentation. L’emploi d’un bloc d’alimentationprésentant des caractéristiques apparemment similaires detension/intensité peut endommager votre terminal.Lane/8000 Power values in different modesLane/8000 works at voltages between 8VDC and 12VDC.ModeLane/8000 Power (W)Idle mode - backlight OFF3,1Idle mode - backlight ON (50%)3,5Typical – SCR & CLESS - Backlight ON (50%)8,8Maximum16Lane/8000900030066 R11 000 02/121910Copyright 2019 IngenicoAll rights reserved
3 3 3 Terminal ConnectivityUSBHigh speed USB Device in the single connectorEthernet10/100 Base T Ethernet is available on theLane/5000. It is recommanded to use TCP ProtocolRS232It is a 2 wire interface on the Lane/5000 (Rx/Tx). Itcan run up to 115200bps3 3 4 WLAN (2.4 GHz / 5 GHz)Standard802.11 a/b/g/nFrequencyband 2.4 GHzDTS band 2400 MHz to 2483.5 MHzType ofmodulationBPSK, QPSK, 16 – QAM, 64 – QAMNumber ofchannels13 (20 MHz BW) / 9 (40 MHz BW)Frequencyband 5 GHz5150 MHz to 5250 MHz; 5250 MHzto 5350 MHz; 5470 MHz to 5725 MHz;5725 MHz to 5850 MHzType ofmodulation(D)BPSK, (D)QPSK, 16 – QAM, 64 – QAM;256 – QAMNumber of channels19 (20 MHz BW) / 9 (40 MHz BW)Max output power 20dBm3 3 5 BLUETOOTHStandardBluetooth EDRFrequency bandISM band 2400 MHz to 2483.5 MHzType of modulationGFSK, Pi/4 QPSK, 8 DPSKNumber of channels79 (1 MHz BW)Max output power 4 dBmLane/8000900030066 R11 000 02/121911Copyright 2019 IngenicoAll rights reserved
3 4 Functional descriptionStylusMagneticstripeReader7 derUSB TypeA AudioJack(option)Lane/8000900030066 R11 000 02/121912Copyright 2019 IngenicoAll rights reserved
4 Installation & Connections4 1 Positionning the terminalPlace the terminal with an easy access to an electrical outlet. Placethe terminal away from any heat source and protected from dust,vibrations and electromagnetic radiations (away from video terminals,PC, anti-shoplifting barriers .). The terminal is exclusively made forindoor use.The Lane/8000 device may be mounted on a flat surface, wall, orcustomer stand.CAUTIONDo not place the Lane/8000 device on a PC monitor, adjacentto an electronically active security tag deactivation system,or near other sources of magnetic fields.The Lane/8000 device must be at least 30 centimeters (12 inches)away from an electronically active type of security tag deactivationpad.An electronically active system sends out a powerful andpotentially disruptive signal to deactivate the security tag. Ifthe Lane/8000 device is placed too close to the system’s pad, orplaced above the pad, the product may not work properly.A passive system is a permanent magnet type that does not sendout a signal. This type should not affect the Lane/8000 device.4 2 Inserting SAM (Secure accessmodule) and Micro SDCAUTIONBefore starting, switch off the terminal by disconnecting thepower supply.Lane/8000900030066 R11 000 02/121913Copyright 2019 IngenicoAll rights reserved
Perform the following operations :Unscrew the modules and remove them bothAccess to SAM and Micro SD is now possible.Insert the SAM Card into the slot marked (1), (2) or (3). Take careto ensure that the SAM Card is inserted in the correct manner.The cut corner must be positioned as indicated on the figurebelow.SAM3SAM2SAM1MicroSDCut cornerSlide back the module and screw them tightLane/8000900030066 R11 000 02/121914Copyright 2019 IngenicoAll rights reserved
CAUTIONDo not use any tools when installing or removing the SAMCard or Micro SD.WARNINGDuring this operation, it is necessary to be in an ESDprotected environment. As this is not very easy, it isrecommended to make this operation using ESD shoes forexample.4 3 Connecting the terminal to the hostCAUTIONConnecting must be made when power supply unit is notplugged in the cable.Lane/8000900030066 R11 000 02/121915Copyright 2019 IngenicoAll rights reserved
Flip the terminal. There is oneport on the back for power andcommunications.Connect the cable on the terminal.Connect the other end to the powersupply unit and a Host (PC / cashregister ).Plug the power supply into themains.WARNINGThe main port at the back must not be used to connect anHDMI video cable. Only connect cables provided by Ingenico.Note : 2 screws can be added (M2.5 x 8) to hold more firmly the cable.The terminal can be connected to the host by several ways, withoptional cables :High speed USB deviceEthernetRS232Most of the cables used with iSC and iPP ranges are compatible withthe Lane/8000.We advise to check with your reseller their compatibility if you plan toreplace an iSC480 / ISC250 / ISC Touch 250 by a Lane/8000.Following are some examples of accessories that can be used toconnect the Lane/8000 (ACC-LANE8000). This list is not exhaustive.Please contact your reseller for more information.RS232 cable (optional)Power supply unitReferences: 296114811AB (length 2m)296114928AB (length 5m)RS232 connectorLane/8000900030066 R11 000 02/121916Copyright 2019 IngenicoAll rights reserved
USB cable (optional)References: 296111170AD (length 2m)296114303AD (length 4m)Power supply unitConnector for terminalUSB connectorUSB powered 12V cable (optional)References: 296178419AB (length 2m)Connector for terminal12 VSpecial USB shielded cableEthernet cable (optional)Reference : 296114829AD (length 2m)296114829AD (length 2m)Power supply unitConnector for terminalEthernet connector4 4 Setting the Lane/8000 on the standpole adaptorInstall the terminal on a flatsurface is not possible onthe Lane/8000 as is. It isdesigned to be fitted on astandpole adaptor.A specific pattern by Ingenicohas been developed to fitthe Lane/8000.Lane/8000900030066 R11 000 02/121917Copyright 2019 IngenicoAll rights reserved
To fit the Lane/8000 to the stand pole adaptor, it only requires to slidedown the Lane/8000 until a click sound:Click!The Lane/8000 is now ready to use :Lane/8000900030066 R11 000 02/121918Copyright 2019 IngenicoAll rights reserved
5 Daily use5 1 Card reading5 1 1 Swiping a cardInsert the card manually in the reader,magnetic stripe facing the main body of theterminal, and slide the card from the rearto the front in a continuous motion for bestresults.Swipe the card with constant speed, neither too slowlynor too fast, to maximize the reading efficiency and avoidannoying repetitions.WARNINGWe recommend to the customer to provide guidance to thecardholder as to avoid having his card close to any magnetson the device since the card may be damaged. There is onemagnet in the stylus and another in its holder.5 1 2 Inserting a smart cardChip cards should be inserted into yourterminal as illustrated with the chipfacing up and into the card reader.5 1 3 Reading a contactless cardBring the card to the active zone abovethe contactless logo (at about 1cm).Keep the card close to the contactlesslogo during the transaction.Your contactless terminal provides fourcontactless status lights located above thecontactless logo.Lane/8000900030066 R11 000 02/121919Copyright 2019 IngenicoAll rights reserved
When a contactless transaction is started the first (left hand) statuslight will be lit steadily; this indicates that the contactless is in usebut a card is not being read.When a contactless card is presented to the contactless active zoneduring a transaction the second, third and fourth status lights will belit in turn. The card read is successful when all four status lights arelit and a confirmation tone can be heard.CAUTIONDo not stick any label onto the contactless active zone. Itcan decrease seriously contactless efficiency.CAUTIONAvoid metallic parts around the contactless area.5 2 Signature captureThe signature capture is done with a stylus and acapacitive touchscreen5 3 AudioA speaker is available there is also an Audio jack. When a headset isplugged in, there is no more sound from the speaker.The audio jackis located next to the card reader.This option is not designed to play music, but to facilitatethe use by blind people.The jack is 3.5mm, 32 ohms impedance.Lane/8000900030066 R11 000 02/121920Copyright 2019 IngenicoAll rights reserved
5 4 Camera (optional)CameraThe Lane/8000 can be equiped with a module integrating a 5megapixels autofocus camera.Reference of the module : MODU/8005 WiFi/BTNote : The Lane/8000 can be equipped with a module without camera.Reference of the module : MODU/7003 WiFi/BTLane/8000900030066 R11 000 02/121921Copyright 2019 IngenicoAll rights reserved
6 MaintenanceCAUTIONBefore making any operations of maintenance in theterminal, make sure that power supply is disconnected.6 1 Cleaning of the terminalFirst of all, unplug all the wires from the terminal.Good rules for proper cleaning of the terminal are :Do not clean the electrical connections.Do not use in any case, solvents, detergents or abrasiveproducts : those materials might damage the plastic orelectrical contacts.Avoid exposing the terminal to the direct rays of the sun.Do not put anything into the slot of the smart card reader6 2 Transport and storageUse the original packaging for storage or returning theunit.Disconnect all cables from the terminal during thetransport.6 3 TroubleshootingDevice is not workingMake sure that the Lane/8000 connector is fully inserted intothe back of the device.Restart the device.If you have another working Lane/8000 device, swap thedevices to determine if the problem is with the device, cable,POS, or power supply.If the Lane/8000 device is directly connected to a host, resetthe host by turning it off and back on again.Lane/8000900030066 R11 000 02/121922Copyright 2019 IngenicoAll rights reserved
Magnetic Card Reader Does Not Work ProperlyWhen sliding the card through the reader, make sure that themagnetic stripe on the card is facing the Lane/8000 displayscreen (see Swiping a Magnetic Stripe Card).Swipe the card at a faster or middle steady speed.Inspect the magnetic stripe on the card to make sure it is notscratched or badly worn.Security tag deactivation system could disturb the magneticcard readerTo determine if the problem is with the card :a. If your host device has a magnetic stripe reader, try swipingthe card there.b. If you have another working Lane/8000 device, try swipingthe card there.Smart Card Reader Does Not Work ProperlyMake sure you have inserted correctly the smart card intothe smart card reader and removed the card only after thetransactionMicroSD Card Reader Does Not Work ProperlyMake sure you have inserted correctly the microSD card intothe card reader.Check that the card capacity is not higher than 32GB.Touchscreen / Signature Capture Does Not Work ProperlyMake sure you use the correct power supply.Replace the stylusWARNINGChanges or modifications to this device not expresslyapproved by the party responsible for compliance couldvoid the user’s authority to operate the equipment.Lane/8000900030066 R11 000 02/121923Copyright 2019 IngenicoAll rights reserved
7 Norms & Markings7 1 Information to users in the UnitedStates and CanadaFederal Communication Commission Interference Statement 47 CFRSection 15.105(b)This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates usesand can radiate radio frequency energy and, if not installed and usedin accordance with the instructions, may cause harmful interferenceto radio communications. However, there is no guarantee thatinterference will not occur in a particular installation. If this equipmentdoes cause harmful interference to radio or television reception, whichcan be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one of the followingmeasures :Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.This device complies with Industry Canada licence-exempt RSSstandard(s). Operation is subject to the following two conditions : (1)this device may not cause interference, and (2) this device must acceptany interference, including interference that may cause undesiredoperation of the device.Le présent appareil est conforme aux CNR d’Industrie Canadaapplicables aux appareils radio exempts de licence. L’exploitation estautorisée aux deux conditions suivantes : (1) l’appareil ne doit pasproduire de brouillage, et (2) l’utilisateur de l’appareil doit accepter toutbrouillage radioélectrique subi, même si le brouillage est susceptibled’en compromettre le fonctionnement.Lane/8000900030066 R11 000 02/121924Copyright 2019 IngenicoAll rights reserved
Under Industry Canada regulations, this radio transmitter may onlyoperate using an antenna of a type and maximum (or lesser) gainapproved for the transmitter by Industry Canada.To reduce potential radio interference to other users, the antennatype and its gain should be so chosen that the equivalent isotropicallyradiated power (e.i.r.p.) is not more than that necessary for successfulcommunication.Conformément à la réglementation d’Industrie Canada, le présentémetteur radio peut fonctionner avec une antenne d’un type et d’ungain maximal (ou inférieur) approuvé pour l’émetteur par IndustrieCanada. Dans le but de réduire les risques de brouillage radioélectriqueà l’intention des autres utilisateurs, il faut choisir le type d’antenneet son gain de sorte que la puissance isotrope rayonnée équivalente(p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’unecommunication satisfaisante.Radiofrequency radiation exposure Information :This equipment complies with FCC and IC radiation exposure limitsset forth for an uncontrolled environment. This equipment should beinstalled and operated with minimum distance of 20 cm between theradiator and your body. This transmitter must not be co-located oroperating in conjunction with any other antenna or transmitter.Information relative aux expositions radiofréquences :Cet équipement est conforme aux limites d’exposition aux rayonnementsIC établies pour un environnement non contrôlé. Cet équipement doitêtre installé et utilisé avec un minimum de 20 cm de distance entre lasource de rayonnement et votre corps. Ce transmetteur ne doit pasêtre placé au même endroit ou utilisé simultanément avec un autretransmetteur ou antenne.Lane/8000900030066 R11 000 02/121925Copyright 2019 IngenicoAll rights reserved
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Lane/8000 . Dispose of used battery according to the instructions. Lithium battery cell Electrical power supply network . equipment, the chip card reader or any other part of your terminal.
