WIXLIB

E-ServicesMobile Banking AppHow to install and use the appwww.jsafrasarasin.com/e-services

How you benefit from ourMobile Banking AppBanking services and markets –flexibility in your pocket.With our Mobile Banking App you can:– Use your smartphone as a digital token(PushTAN) to log in to E-Services and authenticatetransactions safely and simply– Check your assets and account balance– Buy and sell financialinstruments at any time– Receive alerts for pre-defined account activities– View account documents and statements– Make payments conveniently2 productsTheE-Servicesor servicesMobiledescribedBankingin thisApp document may not be suitable for you or may not be available, or only partially in the jurisdiction in which you are located.

Mobile Banking App with PushTAN:secure, simple and convenientOur app uses PushTAN technology, which facilitates logging into the E-Banking desktop andauthorises transactions safely and conveniently.There is no need for any separate token device.Security is enabled in ways unique to you:Yourfingerprint isverifiedYour PINis verifiedYourregistereddevice isverifiedSomethingyou knowSomethingyou haveVerified!andorSomethingyou areE-Services Mobile Banking App3

Prerequisites for using theMobile Banking App:A You have a modern mobile device such as asmartphone or tablet with operating system:– at least current iOS version-1– at least current Android OS version-3Downloadthe appB An internet connection (4G/Wifi) on yourmobile deviceC You have completed the form “Agreement for theuse of E-Services” and your mobile phone numberis registered with the Bank.D You already have a user ID and password forE-Services (received via letter).E You have received your activation code fromthe Bank (by separate letter).4E-Services Mobile Banking App1. Download the MobileBanking App by scanningthe QR code on the left.

2. Tap on the notification.3. Tap the “GET” button todownload the app.4. The Mobile Banking App“E-Services” will now appearon your screen.E-Services Mobile Banking App5

Set upthe app5. Tap “Allow” to enablenotifications (required forusing the digital token).6E-Services Mobile Banking App6. Select the relevant branch 7. Tap “Login” to accessoption and tap “Save”.the app.

Activatethe app andPushTAN8. Enter here your user IDand password.Tap “Next” button.The password is the samepassword you use to log intodesktop E-Banking.9. Define a name for yourdevice that is easilyidentifiable to you.10. Enter the activation codeyou received in the letterfrom the Bank here.Device names are handy, especially when you plan to accessyour bank data on multiple devices(smartphone, tablet, etc.).You should have received thisactivation code via letter,SMS or from your RelationshipManager.E-Services Mobile Banking App7

Define a PINand enablebiometric ID11.Define a PIN code(6 digits).Your personal identification number (PIN)secures the app and makes it inaccessibleto others.8E-Services Mobile Banking App12.Re-enter the PINas confirmation.

13.To enable biometric ID (such asTouchID), tap the “YES” button.You might have to scroll down to seethe buttons.14.Confirm by touching thefingerprint sensor.15.The mobile app is nowactivated for biometricauthentication instead of PIN.Tap the “OK” button.Note: biometric authentication insteadof PIN can only be activated if your devicesupports it.E-Services Mobile Banking App9

Login tothe app16.To login to the MobileBanking App, just tap“Login”.10E-Services Mobile Banking App17. Touch the fingerprintsensor (or alternativelyenter your PIN code).18.The Mobile Banking Appwill open and display yourDashboard.

Mobile Banking AppHow to use the Mobile Banking App forauthentication and authorisation in E-Bankingwww.jsafrasarasin.com/e-services

Step 2How to use theMobile Banking Appas a digital tokenIf you have multiple loginmethods activated,select the one you’d liketo use (here the PushTANoption is selected).Click the “Next” button.Case 1:To login to E-BankingStep 1Go to the E-Bankinglogin page, type inyour user ID andpassword and clickthe “Next” button.12E-Services Mobile Banking App

Step 3The followingscreen willappear inE-Banking.A notificationshould appearon your smartphone at thesame time.Step 6E-Banking will openshowing your Dashboard page witha summary of yourbank information.Step 4Step 5You will receivea notification onyour smartphone.Tap on thenotification.The mobile appwill open. Tap the“CONFIRM” button.E-Services Mobile Banking App13

Step 2How to use theMobile Banking Appas a digital tokenCase 2:To authorise a transaction(payment)Step 1Enter a newpayment viaE-Banking.14E-Services Mobile Banking AppFill in the paymentdetails, and clickthe “Send” button.

Step 3Confirmthe paymentby clickingthe “Execute”button.E-Services Mobile Banking App15

Step 4For certain payments, an additionalauthorisation is required. In such cases,the screen below will appear.Step 5You will receivea notification onyour smartphone.Tap on thenotification.16E-Services Mobile Banking App

Step 7Step 6Check that thecorrect detailsare displayed andthen click the“AUTHORISE”button.E-Banking will now show thatthe payment has been released.Click the “OK” button.Step 8The payment orderis shown in thePayment Overviewwith statussubmitted andverified.E-Services Mobile Banking App17

Important legal informationThis material has been prepared by Bank J. Safra Sarasin Ltd, Switzerland (the “Bank”), for information purposes only and for thesole use of the recipient. This material does not constitute any investment advice, recommendation or promotion, offer or solicitationof an offer to buy or sell investments or other specific financial instruments, products or services. It should not be considered as asubstitute for individual advice and risk disclosure by a qualified financial, legal or tax advisor. The products or services described inthis material may not be suitable for you or may not or only partially be available in the jurisdiction in which you are located.The Bank does not provide any guarantee or warranty regarding the reliability and completeness of the material and does not assumeany liability for any damages incurred as a result of the use of the information contained therein. The content and conditions in thismaterial are subject to change without prior notice.This material may only be distributed in countries where its distribution is legally permitted. This material is not directed to any personin any jurisdiction where (by reason of that person’s nationality, residence or otherwise) such offering is prohibited. The Bank, or theapplicable third party owner, retains all right, title and interest (including copyrights, trademarks, patents, as well as any other intellectual property or other right) in all information and content (including all text, data, graphics and logos) contained in this material.Except as otherwise specified below, this material is distributed by the Bank.Switzerland: for information on the collection and processing of personal data and your rights under the applicable data protection lawplease refer to the Bank’s Data Privacy Statement which can be found on the Bank’s website: www.jsafrasarasin.ch/dataprotection.Bahamas: this material is made available from The Bahamas to private clients of Bank J. Safra Sarasin (Bahamas) Ltd., an entitywhich is licensed, regulated and subject to the supervision of the Central Bank of The Bahamas and the Securities Commission ofThe Bahamas. It is not intended for circulation to nationals or citizens of The Bahamas or persons deemed “resident” in The Bahamasfor the purposes of exchange control by the Central Bank of The Bahamas.Gibraltar: this material is distributed from Gibraltar by Bank J. Safra Sarasin (Gibraltar) Ltd (“BJSS Gibraltar”), First Floor, Neptune House,Marina Bay, PO Box 556, Gibraltar to its clients and prospects. BJSS Gibraltar is a limited company incorporated in Gibraltar with registrationnumber 82334 whose registered offices are 57/63 Line Wall Road, Gibraltar. Authorised by the Gibraltar Financial Services Commission.

Hong Kong: this material is distributed in Hong Kong by Bank J. Safra Sarasin Ltd, Hong Kong Branch (“BJSS Hong Kong”) in theconduct of its business in Hong Kong. BJSS Hong Kong is an authorized institution under the Banking Ordinance (Chapter 155 ofthe Laws of Hong Kong) and is a registered institution under the Securities and Futures Ordinance (Chapter 571 of the Laws of HongKong) (CE Number AHX499) for the purposes of carrying on Types 1 (dealing in securities) and 4 (advising on securities) regulatedactivities as defined under the Securities and Futures Ordinance. The contents of this material have not been reviewed, registered orauthorized, by any regulatory authority in Hong Kong. If you are in doubt about any of the matters detailed herein, you should obtainindependent professional advice.Luxembourg: this material is distributed from Luxembourg by Banque J. Safra Sarasin (Luxembourg) SA, having its registered officeat 17–21, Boulevard Joseph II, L-1840 Luxembourg, and being subject to the super vision of the Commission de Sur veillance duSecteur financier – CSSF.Monaco: this material is distributed from Monaco by Banque J.Safra Sarasin (Monaco) SA, an entity regulated by “the Commission deContrôle des Activités Financières (‘CCAF’)”, “the French Autorité de Contrôle Prudentiel et de Résolution (‘ACPR’)” and the MonacoGovernment.Singapore: this material is distributed in Singapore by Bank J. Safra Sarasin Ltd, Singapore Branch (“BJSS Singapore”) in the conductof its business in Singapore. BJSS Singapore is an exempt financial adviser under the Singapore Financial Advisers Act (Cap. 110),a wholesale bank licensed under the Singapore Banking Act (Cap. 19) and regulated by the Monetary Authority of Singapore (“MAS”).This advertisement has not been reviewed by the MAS. If you are in doubt about any of the matters detailed herein, you should obtainindependent professional advice.United Kingdom: this material is distributed from the UK by Bank J. Safra Sarasin (Gibraltar) Ltd, London Branch (“BJSS London”),47 Berkeley Square, London, W1J 5AU to its clients and prospects. Registered as a foreign company in the UK number FC027699.Authorised by the Gibraltar Financial Services Commission and subject to limited regulation in the United Kingdom by the Financial ConductAuthority and the Prudential Regulation Authority. Registration number 466838. Registered office 57 – 63 Line Wall Road, Gibraltar. 2019 Bank J. Safra Sarasin Ltd. All rights reserved.

www.jsafrasarasin.com/e-servicesBanque J. Safra Sarasin (Luxembourg) SA17– 21 boulevard Joseph IIL-1840 LuxembourgT: 352 45 47 81www.jsafrasarasin.lu

E-Services Mobile Banking App 3 Mobile Banking App with PushTAN: secure, simple and convenient Our app uses PushTAN technology, which facili- tates logging into the E-Banking desktop and authorises transactions safely and conveniently. There is no need for any separate token device. Security is enabled in ways unique to you: Your fingerprint is .