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ModernWorkspaceUsing Microsoft 365 to makegreat employee experiences1
What impact will a better employeeexperience have on your organisation?When your people have the right digitaltools at their disposal they can work smarterand focus on your customers. When yourteams have the right level of data insightsthey can make real-time decisions thatensure your organisation operates moreeffectively. And when you have the rightkind of digital workplace, you can provide allthis while improving operational efficiency,compliance, and security.Fujitsu’s Modern Workspace with Microsoft365 offers the foundation of a greatemployee experience, the key to a thrivingbusiness.Yet to make the most of a digital workplace,many organisations need support to overcomethree key challenges:1 Creating a great digital experience2 Enhancing collaboration across your ecosystem3 Improving user adoption to realise productivity gainsAs an experienced Microsoft partner, Fujitsu will ensurethese obstacles do not stand in the way of your organisationexperiencing the full benefits of Microsoft 365.Read more for insight into how you can laythe foundations to build a better employeeexperience for your organisation.2
The Power of Microsoft 365 in theEmployee ExperienceEvolving more rapidly than the last decade,the workplace now needs to compete withthe seamlessness of consumer technology.With teams distributed across multiplesites, and an increasingly complex threatenvironment, organisations are nowexpected to establish a well-equippeddigital workplace to suit the changing workenvironment of the employee.With increased competition to attract andretain the right talent, a great digitalworkplace focused on the right culture andemployee experience, will help you winthat war.Using Microsoft 365 to create a digital environment, yourpeople can enjoy a secure, reliable platform for exchangingideas, getting involved in conversations and collaborating inreal-time.When your digital environment is optimally designed, you can: Empower your employees through seamless, multi-deviceinteractions Engage your organisation with tailored experiences definedby data insights Uncover productivity gains through optimised digitalprocesses Cut costs and simplify your operations using cloud basedservices Enhance your security and compliance with a robustapproach to threat and information protection.Creating the customer experience3
What’s standing in your way?Our Modern Workspace service integratesand simplifies all the technology you needto let people work how, where and whenthey choose. Based on technologies andcontextual actions suited to youremployees, we can create a better andmore personalised employee experiencefor your staff. As a result, employees feelengaged and enabled.Yet some organisations that want to adopt Microsoft 365become stuck at the proof of concept phase. Others havealready made the move but don’t quite know what steps totake to get the maximum returns from their investment.In most cases, there are three key obstacles to overcomebefore adopting Microsoft 365 and experiencing the fullbenefits. How can we create a great digital experience in theworkplace? How can we enhance collaboration across ourecosystems? How can we improve user adoption?“How can we create a great digital experience inthe workplace?”1When it is easier to book a flight than to share adocument, when your employees use their own devices asthey are easier to access, when your ecosystem cancollaborate on documents but you can only join by phone- you know it’s time to change.The key to creating a great digital experience is to selectservices that are natural to use and automates decisionmaking for your employees. By removing these tasks, ITcan fade into the background enabling your employees tofocus on business execution.Ultimately when your employees can collaborate on thesame documents, no matter the device, you can expectnew and intelligent ways your employees can providevalue.Key questions for designing a greatdigital experience: Can we define the employee pain points faced everyday that prevent your staff being productive? Do we have the capacity to analyse how people worknow and map new technology benefits to everydayworkplace improvements? Do we understand how we want to work in thefuture? Does it enable collaboration and innovation? Can we quickly identify elements that can beautomated to improve productivity?4
What’s standing in your way?“How can we enhance collaboration acrossour ecosystems?”2Businesses are becoming dispersed – both geographicallyand organisationally – and have often failed to integrateand automate operational and information technology.As a result, there is little synergy between the two, andmissed opportunities when it comes to collaboration thatwould improve processes, cut costs, and allow youremployees to come up with new innovations.Add in the fact that modern technologies are constantlyupdated which brings its own user adoption issues,enhancing collaboration within an organisation can be achallenge. However organisations that don’t design forcollaboration within their ecosystem – with partners,customer and their industry – may lose a competitiveadvantage.With the global adoption of Microsoft 365, it is easier thanever to increase collaboration, communication andinnovation within your ecosystem without compromise tosecurity. Even if a partner has not adopted the sametechnologies there are still ways to extend collaborationthrough integration. And this will lead to betterproductivity as well as innovation.“How can we improve user adoption?”3Simply implementing new systems, processes and toolsis never enough. People need to understand thebenefits to embrace them. In the past organisationstightly controlled upgrade projects that even thentypically did not deliver the anticipated benefits ormatch the way their employees actually worked.With the advent of cloud-based platforms that arecontinually enhanced, organisations have had to adapttheir culture from this control based position toembracing change. This means not only managingchange from a technology perspective, but managingcontinual change for their employees.There are many means to improve user adoption but notall will be right for an organisation. It is important torecognise culture – as well as budget. And that youremployees will all have their own style of learning. Butthe first step is in having the conversation andrecognising that this is an ever-increasing challenge. AtFujitsu this is one of the first conversations we have withour customer who are adopting Microsoft 365 – as it canmade the difference between success and anotherfrustrating project.Key questions for fostering collaboration:Key questions for improving user adoption: What are the roadblocks to our workplace beingflexible, collaborative and dynamic? How are your employees communicated with aboutchange? What are the core capabilities does my organisationneed in terms of communication and collaborationto achieve excellent outcomes? Do you have early adopters and champions ofchange? What metrics can we use to assess the impact ofthese changes? What can we do to communicate the benefits ofnew technologies and how can we introduce themin a way that is not (too) disruptive? Who are our customers and partners you regularlywork with to create and share data? How can we highlight successes to the rest of theorganisation to improve adoption? How can we improve productivity by enabling bettercollaboration with them? Are there sufficient communication styles to suit theneeds of employees? Are we clear on data ownership and governance? Is your organisation on information overload? And ifso is it clear what is important and what is not?Fujitsu’s Modern Workspace5
Fujitsu’s Modern WorkspaceFujitsu is a global partner of Microsoft and have been supporting our customers usingMicrosoft 365 since its inception. With a range of services to select from that alignedto Microsoft 365 services, we encourage our customers to embrace the full features ofthe services to enhance their workplace.Modern Desktop (Windows 10 EM S)Modern Desktop delivers a high-quality experience and efficientsupport to meet today’s business needs. With three Windows 10designs plus options for autopilot and white glove service, it empowersusers to work whenever, wherever and however they are mostproductive. With the recent addition of Windows Virtual Desktop, ourcustomers enjoy the flexibility they require whilst making the most oftheir investmentOffice 365 Productivity Services (Office 365)Office 365 Productivity Service focuses on productivity and collaborationenabling employees to work however and whenever they choose.Matching the appropriate level of service to O365 usage, we deliver aquality, but differentiated service aligned to driving uptake.Cloud Identity & Security Services (EM S)Cloud Identity & Security delivers a comprehensive set of connectedservices sets the foundation for your employees to work anywherewithout sacrificing the security of business information. Focusing onsecuring identity, device and data via a seamless employee experiencewith clear business classification and rules, we deliver the borderlesssecurity demanded in today's cloud-first world.Office 365 Voice ServicesAs an add-on to our Office 365 service, our full service voice and videocapability for Teams and Skype for Business enhances collaborationand connection for our customers. It includes options for integration ofmeeting room technologies, Direct Call Routing, Teams Rooms,Conferencing Live Event and ensuring new features can be integrated.Teams, SharePoint and Power PlatformDesigned to enhance our customer’s use of Teams and SharePoint, ourheritage in application integration, development and data governancehelps drive business productivity. With Power BI, Power Apps andPower Automate as well as micro-app and SaaS integration, we workwith customers to increase productivity and reduce costs.Modern Workspace Consulting ServicesFrom technical and workforce assessments to data migration services,our consulting services enable a transformative experience usingMicrosoft 365 services.User Adoption, Change and Advisory ServicesWe offer a wide range of services supporting our customers in theuptake of Microsoft 365 services as well as managing the continualchange that use of a cloud-based service brings.What’s standing in your way6
How can we help you on your Microsoft 365journey?Fujitsu has extensive experience in helping our customers move to a full Microsoft 365experience; from customers who have gone direct to cloud in weeks to others we havehelped transform from an on premise solutions over time. What we do know is thateach customer has a different approach as the uptake of services must align to theirbusiness outcomes, priorities and culture. We have created our Modern WorkplaceConsulting services as flexible options to put our customers in control of their journey.We’ll assist you in defining and then delivering your Modern Workspace employee experience.Fujitsu takes a human-centric approach to creating digital experiences. Instead of starting with thetechnology, we start with your priorities and what you need to achieve. We’ll define the short, mediumand long-term benefits and how you can gain buy-in with a series of quick wins. We do this by focusingon three core areas See the vision – Outlining your business priorities andthe Employee Experience you desireUsing tools such as our Workforce Assessment weunderstand how your staff are working now, where thepain points are and what they need to be moreproductive. We will also work with you to understand thedrivers you have and the outcomes you want to measureso we can design the services to what you need. Measure where you are – Creating a clearer view ofyour organisation and current platformsFrom analysing the current performance of yourenvironment to in depth study of you applications,devices and data, Fujitsu can benchmark where you arenow. This will allow us to create the baseline from wherewe need to move.As importantly we also work with you to understand yourpolicies, what is working now and provide advice onwhat may need to change moving forwards. This willhelp us reveal what you need to do to hit your objectives. Planning the change – Providing you with a clearroadmap of how to move to a Modern WorkspaceWith better visibility of your IT operations as well as theimpact of new digital technologies, we can support yourbusiness case for transforming your employee’s digitalexperience. We personalise the transition plan to differentuser communities or business groups to meet yourbusiness priorities. We can also highlight which apps needremediation or migration, which laptops you might needto replace, or what you can remove from your environmentto save moneyA key element to realise your vision for driving digitalexperience, you’ll need to know what to do with the fullrange of apps that support your key business processes.Whatever your budget, our services can support you witheverything from sustaining investment in existing appsthrough to full-scale app transformation through ourApplication Modernisation service.At the end of this process we will present you with a fulltransition plan aligned to your project methodology thatyou can use for your transformation – including changemanagement and user adoption activities so yourtransition is successful.7
Answering the challenges with Fujitsu’s Modern Workspaceto migrating data.We can help you make the transition from updating devicesWith Fujitsu, there’s nothing stopping you moving to Microsoft 365 today. You set the services you wantand the pace you are comfortable with and we use our proven standards and templates to get youthere. Or for customers already there, we can help get more out of your investment Setting the foundationTo ensure that our customers get the best out of theirinvestment in Microsoft 365, Fujitsu advocates a 10 stepplan to set the foundation. These services set the securitygroundwork and review the complementary services toensure that Modern Workspace will fit into your digitalecosystem. Fujitsu use our standard tools and templatesto walk our customers through these steps based on ourexperience.Whether you need specialist security tools, best practiceguidance, or additional data insights to inform regulatorycompliance, you can rely on us. Using Microsoft 365 andIdentity & Access Management and Threat Protection,you’ll gain excellent visibility of security in your digitalworkplace. How do we help you plan for continuous change?At Fujitsu we recognise that success is not simply aboutmoving to another platform; it is embracing continualchange to enhance productivity and collaboration benefits.At Fujitsu we stay on top what Microsoft 365 brings tomarket. Our customers get advice on security, datagovernance and feature changes as well as options for fullmonitoring and management services. With the breadth ofour experience, we understand what works well and canapply those learnings to our customers Migrating the dataTo expedite a customer’s investment in Microsoft 365,Fujitsu can quickly migrate data to provide a fast ROI. Welook at each workload and your requirements selectingthe right foundation services and migration tools to meetyour initial outcome. We can then help our customerstake more features to drive better benefits. Thisstreamed approach allows customers take that first stepWe’ll support end user adoption and deliver ROITo see the best returns on your investment in Microsoft 365, you’ll want your people to take advantageof the new features they have at their fingertips. But with regular upgrades, you’ll need to put in placea change management program that supports users.At Fujitsu, we can help you explore these changes, identifyhow they will affect your existing landscape, and then takeadvantage of the potential productivity gains. OurConsulting team will support the kind of cultural changethat will set you apart as a leader in the digital era.With Change Management and User Adoption servicesavailable, we can really assist you make this change 3 ways we do this: By providing guidance on moving from a command andcontrol structure to empowering agile teams across yourorganisation. By stimulating co-creation — where new value is realisedand old business models disrupted by pooling importantresources and changing the way you see the value chain. Supporting the shift to a growth mind-set, in whichlearning and development are something yourorganisation strives for every dayWhat’s the next step?8
Take the next step with FujitsuFujitsu can support your transition into a better digitalworkplace with Microsoft 365. As an experienced partnerfocused on your organisation’s priorities and theexperience of your employees, we’ll help you achieve themaximum returns from your investment.However big or complex your environment, youcan rely on Fujitsu to give you the right balance ofcost, flexibility and security.To find out more, rkplace-services/or contact us to arrangea Workplace Assessment.Why Fujitsu?Global5 millionOneWe’ve successfullytransformed workplacesall over the worldWe support more than fivemillion desktops around theworld every dayWe’re one of only five globalMicrosoft SI partners and one ofthe first to deploy Windows 10PartnerLeaderSecureWe’ve been selected byMicrosoft to offer Office 365users advanced AI basedcapabilitiesWe’ve been a Leader in theGartner Magic Quadrant forManaged Workplace Servicesfor five years in a rowOur clients include military,security and governmentagencies as well as majorfinancial services organisations9
FUJITSUCopyright: 2019 FujitsuContact: askus@au.fujitsu.comCopyright Fujitsu Services Ltd 2019. All rights reserved.No part of this document may be reproduced, stored or transmitted in any form without prior writtenpermission of Fujitsu Services Ltd. Fujitsu Services Ltd endeavours to ensure that the information inthis document is correct and fairly stated, but does not accept liability for any errors or omissions.Whilst care has been taken to ensure that the information contained in this report is correct, nowarranty (express or implied) has been made by Fujitsu with regards to its accuracy or completenessand Fujitsu accepts no liability for any loss (howsoever caused) sustained as a result of any error oromission in the orkplace-services/
Fujitsu's Modern Workspace Fujitsu is a global partner of Microsoft and have been supporting our customers using Microsoft 365 since its inception. With a range of services to select from that aligned to Microsoft 365 services, we encourage our customers to embrace the full features of the services to enhance their workplace.
