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Deployment BriefSteelCentral AternityDeploymentConsiderationsThis paper covers a variety of importantSteelCentral Aternity deployment topicsfor customers to discuss with theirRiverbed team, in order to maximize thevalue of their investment in Aternity EndUser Experience Monitoring.devote your own resources. Our operations team are thetop experts in Aternity deployments and are overseeingthe operations for many large customers.Frequent updates and new features: With a clouddeployment, you’ll get monthly updates of new features,well in advance of when they become available for theon-premise version.High availability: The cloud deployment is built for scaleKey topics covered in this paper include: The benefits of cloud deployment Cloud deployment availability and monitoring Security and compliance Enterprise-wide deploymentand disaster recovery leveraging real-time, distributedbackups, with no additional investment required on yourpart.Cloud Deployment Availability andMonitoringOur team of engineers actively monitors system andThe Benefits of Cloud DeploymentAlthough some customers require on-premisedeployment due to privacy or specialized securityconsiderations, for most customers, cloud deploymentprovides a variety of benefits.These include:Lower operational expense: Riverbed’s operationsteam will manage, upgrade, patch, and monitor theAternity environment for you, so you don’t need to 2017 Riverbed Technology. All rights reserved.network activity on our cloud platform on a 24 x 7 basis,to deliver the levels of service our customers expect.Data Centers: The Aternity cloud platform is hosted byAmazon Web Services (AWS) in their North Americaand Frankfort, Germany data centers. AWS compliancecertifications include SOC3, PCI, and HIPAA. Moreinformation on AWS Cloud Compliance can be foundhere.Monitoring: Riverbed’s dedicated operations teamproactively monitors our cloud platform 24 x 7, with a1
track record of attaining 99.99% uptime. We leveragethe robust features of AWS to ensure high availability.Backups: The Database is fully backed up, leveragingwe support a Privacy Mode in which user names andhostnames are masked to comply with privacyconsiderations of European countries.AWS S3’s secure and durable storage, located ondifferent sites for disaster recovery needs. Tests areperformed regularly for recovery procedures to ensureminimum downtime.Security and ComplianceRiverbed engages outside organizations to validate thatour SteelCentral security practices meet the moststringent expectations. We use services from Rapid7,one of the foremost authorities in the field, for softwaresecurity auditing and penetration testing. Wolf &Company, a top regional accounting firm, has certifiedAternity’s operations as compliant with SOC2 andHIPAA Security Rules, and conducts on-going regulatorycompliance audits.Audits and Certifications: Aternity’s SOC 2 complianceassures our customers that we are taking theappropriate steps to protect our systems and ourcustomers’ data. In addition, Aternity has designed itscontrol environment to satisfy the requirements of theSecurity Rule of the Health Information InsurancePortability and Accountability Act (HIPAA).Data Access: Aternity employee access to the cloudplatform is limited to a necessary set of users applyingthe principle of least privilege. Customer data is nevershared with third parties and all data access is loggedand audited.Data Transmission and Encryption: Aternity Agentsand SDKs communicate only over HTTPS and allDatabase disk volumes are encrypted. By default, properconfiguration results in no collection of sensitivecustomer metrics, such as PCI or PHI data. Even ifcustomer data were unintentionally collected, Aternity’sHIPAA-compliant operations prevent the data collectionfrom constituting a breach of confidentiality. In addition, 2017 Riverbed Technology. All rights reserved.2
Enterprise-wide DeploymentThe sheer range of variation in each of these domains —end users, devices, and applications — requiresIn today’s converged environments, IT needs to ensureenterprise-wide instrumentation in order to effectivelythe quality of the workforce experience for the fulladdress critical use cases. Sampling fails to capture theportfolio of enterprise applications, delivered on anypermutations in these areas for even a modestly-sizeddevice — physical, virtual, or mobile. Aternity empowersorganization.IT to achieve this goal by correlating end userexperience with application performance and theThe more complete the monitoring coverage throughoutunderlying device and network metrics.the enterprise, the more value Aternity delivers to both ITand the business.Enterprise-wide deployment enhances IT use casesUse CaseBenefit of Wide DistributionCustomer Proof PointsAnalyze the probablecause of chronic issuesFaster incident resolution by comparing awider range of variables between users whoare impacted and those who are notA financial services company identified that CustomerSearches took 3 times as long on devices with 2GB RAM,which represent 68% of the company's 22,000 devices.Resolution will save 3M in lost productivityPrioritize response to themost important issuesand usersImmediate & accurate incident impactassessment when the full enterpriseworkforce is monitoredA regional healthcare provider isolated slow ICA response oftheir Allscripts app to carrier network latency, impacting 3locations. When corrected, response time improved by 30%Troubleshoot individualuser complaintsAutomated user experience monitoringeliminates manual problem investigation forusers not in the systemThe Level 1 Service Desk team of a 53B consumer productscompany eliminated 17% of Service Desk trouble tickets(1000 per month) by proactively identifying & resolvingpotential device problemsEnterprise-wide distribution improves business use casesUse CaseBenefit of Wide DistributionCustomer Proof PointsAnalyze differences in theimpact of IT on workforceproductivity across theenterpriseMore complete analysis of a wider range ofvariables impacting the workforce end userexperienceA 25B global pharmaceutical company improved ERP appperformance by 36% by optimizing their desktopconfiguration from 28 different variationsProve the effectiveness ofstrategic IT initiativesMore thorough validation of factors drivingend user experience provides increasedassurance of migration benefitsA 34B US chemical company verified no degradation incompliance to SLA thresholds after migrating SAP, Outlook,and Geology & Geophysics apps from physical desktops tohosted VDIEnsure IT enables theworkforce to servecustomers efficientlyProactive monitoring of the entire customerfacing workforce ensures SLA compliance 2017 Riverbed Technology. All rights reserved.A multi-national telecommunications company improved theSiebel CRM "submit order" business activity 83%, from 30seconds to 5 seconds3
About RiverbedRiverbed, at more than 1 billion in annual revenue, is the leader in application performance infrastructure,delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected,data is always available when needed, and performance issues can be proactively detected and resolvedbefore impacting business performance. Riverbed enables hybrid enterprises to transform applicationperformance into a competitive advantage by maximizing employee productivity and leveraging IT to createnew forms of operational agility. Riverbed’s 28,000 customers include 97% of the Fortune 100 and 98% ofthe Forbes Global 100.Learn more at riverbed.com 2017 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used herein belong to their respective 2017 Riverbed Technology. All rights reserved.4
owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners. XXXX XX XXX XX XXXXXX 2017 Riverbed Technology. All rights reserved.5
Aternity's operations as compliant with SOC2 and HIPAA Security Rules, and conducts on-going regulatory compliance audits. Audits and Certifications: Aternity's SOC 2 compliance assures our customers that we are taking the appropriate steps to protect our systems and our customers' data. In addition, Aternity has designed its
