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HOW ATERNITY WORKFORCEAPM FULFILLS THE MOBILEWORKSPACE VISIONWORKING WITH CITRIX WORKSPACE SUITE TO ENSUREWORKFORCE PRODUCTIVITY FOR ANY APP ON ANY DEVICE
THE VISION: IMPROVING PRODUCTIVITYTHROUGH ANYTIME, ANYPLACEWORK EXPERIENCESA mobile workspacehas the potential toincrease productivityby providing theworkforce with accessto all of the resourcesthey need —applications, content,or data — deliveredon any device and anynetwork.Mobile workspaces can improve enterprise workforce productivity by enabling peopleto get their work done in a fully secure environment as they conduct business fromsmartphones, tablets, and PCs. Businesses benefit from increased agility and performanceby empowering the workforce to collaborate across geographic regions, to prepare forimportant meetings while in transit, and to conduct business from home offices or thesoccer field. A mobile workspace has the potential to increase productivity by providingthe workforce with access to all of the resources they need — applications, content, ordata — delivered on any device and any network.Mobile Workspaces Benefit Both End Users and ITMobile workspaces provide people with the flexibility they need to work securelyfrom any location. With a mobile workspace, employees get a single point of access forapplications and content. By breaking down the technology silos of desktop and mobilecomputing, mobile workspaces enable IT to use a single integrated solution for security,policy configuration, and provisioning,End User Benefitsrather than separate management tools.Delivering on the Vision Increased productivity through immediate,secure access to enterprise apps, corporatedata, and personalized desktops, from anynetwork and any locationLeading Enterprise Mobility Management(EMM) vendors deliver on the vision ofmobile workspaces with a portfolio of Self-service, one-stop-shop access to a fullproducts that usually includes the following: range of enterprise applications, including A unified app store to provide a singleaccess point for secure provisioning ofany Windows, mobile, SaaS, or web appon any type of device, whether mobile,physical, or virtual High-performance virtual desktops torapidly deliver standard desktop imageson demandSaaS, mobile, web, and Windows Applications and content optimized for userexperience across any device — mobile, PC,and virtual desktopIT Benefits Enhanced productivity by using onecomprehensive solution to manage the fullrange of applications, content, and datadelivered to any type of device Mobile application and devicemanagement (MAM and MDM) to ensure Seamless ability to provision access tosecure access to corporate applicationsapplications, including SaaS, mobile, web,and content on personal mobile devicesand Windows Mobile productivity apps, such as secureemail, web, and data sync and sharing,provided either by the vendor itself, orthrough an eco-system of ISV partners Security and management policies tailoredto the needs of the workforce on anydevice – mobile, PC, and virtual desktop 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.2
BEYOND SECURE ACCESS — THE NEEDTO MEASURE, MANAGE, AND IMPROVEWORKFORCE PRODUCTIVITYImproving the enduser experience of theworkforce only beginswith providing secureaccess to any app andany device. Breakingdown silos betweenmobile and desktopcomputing is only astart to streamliningIT’s ability to supportthe mobile-firstenterprise.By effectivelytransforming everydevice—mobile,physical, or virtual—into a self-monitoringplatform that is userexperience aware,enterprises fulfillthe vision of mobileworkspaces withuser-centric, proactiveIT managementcapabilities thatdramatically reducebusiness disruptionsand increaseworkforce productivityMobile workspaces provide fundamental capabilities for achieving the vision of increasedbusiness agility and productivity. However, improving the end user experience of theworkforce only begins with providing secure access to any app and any device. Breakingdown silos between mobile and desktop computing is only a start to streamlining IT’sability to support the mobile-first enterprise. These capabilities are absolutely criticalpre-requisites. However, by themselves, mobile workspaces don’t enable enterprises tomeasure, manage, or improve mobile improve workforce productivity.To complete the vision, enterprises must move beyond access and control to actuallymeasuring and improving the end user experience of their workforce as they conductbusiness. After all, what drives the business is not whether the workforce simply hasaccess to apps, content, and data. What counts is usage and performance, as experiencedby the workforce in the field.To improve workforce productivity, enterprises must ensure their applications deliver thequality of service and responsiveness the workforce requires to execute critical businessactivities. Collaboration across geographic regions doesn’t work if the designers areunable to modify the CAD file. The account representative can’t prepare for the upcomingsales call if she is unable to look up her client’s account in the CRM application. And thelawyer watching his child’s soccer game won’t be able to review the latest agreement ifmobile app performance prevents opening the file.Aternity Workforce APM Fulfills the Mobile Workspace VisionFulfilling the promise of improved IT and workforce productivity requiresthe ability to assure the reliability and quality of the entire range ofenterprise applications, as experienced by the end user. Aternity WorkforceAPM monitors any application on any physical, virtual, or mobile device,providing a user-centric vantage point that closes the visibility gap existing withnetwork- and server-centric application performance management tools. By effectivelytransforming every device—mobile, physical, or virtual— into a self-monitoring platformthat is user experience aware, enterprises fulfill the vision of mobile workspaces withuser-centric, proactive IT management capabilities that dramatically reduce businessdisruptions and increase workforce productivity. A Citrix Ready partner, AternityWorkforce APM provides important capabilities to enterprises deploying CitrixWorkspace Suite that enable them to fulfill the mobile workspace vision. 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.3
Aternity Workforce APM provides several key capabilities for enterprisesdeploying mobile workspaces.1. Focuses First on the End UserUnlike traditional APM, mobile APM, desktop, or virtual desktop performancemanagement tools, Aternity Workforce APM has a deep understanding of the enterpriseend user — their identity, role, department, office location, and the full range of businessactivities for which they are responsible. Just as enterprises must understand theenterprise end user in order to tailor mobile workspace applications and securitypolicies to their needs, IT Ops and the line of business must also have the context of theenterprise end user to prioritize service assurance response and to validate the businessimpact of strategic IT initiatives.2. Any Application, Any DeviceAternity Workforce APM extends real-time visibility of end user experience across thewidest range of applications such as cloud, mobile, thick client, web-based, Rich Internet,Java, and .NET, and virtual platforms such as Citrix XenApp or XenDesktop. A primarybenefit of mobile workspaces is to provide a unified app store for secure provisioning ofany Windows, mobile, SaaS, or web app on any type of device, whether physical, virtual,or mobile. It almost goes without saying that IT must assure a quality end user experiencefor any of the applications provided by the mobile workspace to the workforce. 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.4
3. Real-time Performance AnalyticsFor every performance metric collected, Aternity Workforce APM automatically setsbaselines that enable proactive problem detection, impacted user isolation, and probablecause analysis. And because Aternity Workforce APM understands the correlationbetween users, applications, and devices, baselines can automatically be split by location,subnet, device, and hardware configuration. This means that the baseline for a givenbusiness activity can be different for the marketing team in New York than it is for thedevelopment team in Mumbai. Or different for a business activity conducted on a mobiledevice in the field vs. on a PC in the office. In a mobile workspace, what constitutesacceptable performance depends on who the user is, where they are, and what devicethey are using .4. Business Activity AnalyticsAternity enablesenterprises to defineuser interactions withapplications in thecontext of a businessworkflow, to measure,manage, andimprove workforceproductivity.Simply providing applications to the workforce won’t increase productivity. What will isensuring those applications actually enable the workforce to execute business activitiesquickly and flawlessly. And that means that IT needs the ability to define and monitor thebusiness activities that are most relevant for the business.Applications used by the workforce may be part of a single step business activity, suchas “apply credit,” for a retailer, or part of a more complex user workflow, consisting of asequence of business activities, such as “resolve a disputed charge.” Unlike APM productswhich require tagging to instrument applications, or that primarily report applicationdiagnostic data like SQL and code level execution times, URL response and page loadtimes, or HTTP and TCP errors, Aternity enables enterprises to define user interactionswith applications in the context of a business workflow, to measure, manage, andimprove workforce productivity. Monitoring and reporting on business activities, not justapplication diagnostic data, will indicate the success of a mobile workspace in supportingdesigners modifying drawings in CAD, sales people closing deals in CRM, and lawyersuploading files in email.Enterprises can define user interactions with applications in the contextof a business workflow to provide business context 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.5
HOW END USER EXPERIENCEMANAGEMENT ADDS VALUE TO EMMAternity WorkforceAPM picks up whereexisting mAPMvendors leave off, byaddressing the fullrange of mAPM usecases for developersof mobile enterpriseapps, IT Ops whosupport them, and theline of business whorely on them to drivethe business.Along with providing enterprises the capabilities to ensure secure access to corporateapplications and content on personal mobile devices, EMM solutions also provide mobiledevice and app provisioning metrics and analytics. But EMM solutions have limited insightinto the actual usage and performance of apps on the user’s device, and their impact onproductivity.Enterprises have recognized the need to augment these capabilities with the ability tomonitor mobile end user experience. Mobile APM (mAPM) vendors have respondedaccordingly, with products that provide mobile app developers with capabilities likecrash analytics, app error reporting, service performance metrics, and data consumptiontracking.As important as these mAPM capabilities are, they primarily solve problems forconsumer-facing apps, because they lack visibility into important aspects of theenterprise end user—their identity, role, and business function, the full range of apps anddevices they use, and the business activities for which employees are responsible.Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, requirecapabilities beyond those which existing mAPM products provide to app developers. ForIT Ops to prioritize their response to an incident, they need to understand the businessimpact, the functional organization and business locations of the impacted users, andwhether desktop users are also impacted.For the line of business to determine whether or not mobile is improving workforceproductivity, they need capabilities more meaningful than crash analysis, stack trace,breadcrumbs, and handled exceptions. They need metrics and analysis in terms that arerelevant to the business, such as the length of time to fill out a claim form, or the numberof orders processed, or not completed, by employees in a remote branch office. 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.6
THREE WAYS ATERNITY WORKFORCE APMADDS MORE VALUE TO CITRIX XENMOBILEWith workforce productivity as its central focus, Aternity Workforce APM augmentsXenMobile in three key areas.1. Focuses on the end user, not just the appFor enterprises, improving mobile workforce productivity depends on having a detailedunderstanding of the end user. Rather than being an anonymous consumer, the mobileworker has a meaningful identity consisting of not just a name, but a role, department, andoffice location within the organization. He or she conducts a range of business activitiesthroughout the day, on a broad portfolio of enterprise mobile apps, on multiple devices,from a variety of locations — office, client site, or home. The user-centric view providedby Aternity Workforce APM enables enterprises to effectively measure, manage, andimprove workforce productivity.Track workforce productivity across the full portfolio of apps used on all devices 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.7
2. Provides value to the line of business, not just to app developersIn addition to providing app developers with capabilities to diagnose the performanceof their mobile apps, Aternity Workforce APM addresses key use cases for the line ofbusiness to determine the effectiveness of their mobile strategy, such as: Evaluating mobile adoption progress, by identifying mobile app usage patterns acrossthe enterprise Determining whether or not SLAs are being met, by analyzing business activityperformance by geography, department, and device type Validating expected gains in productivity, by comparing business activities executed onmobile devices to those executed on wired devices Tracking data consumption across the full portfolio of mobile apps, by department,business location, and carrier, to determine the impact of mobile on the data plan Reporting the financial impact of lost productivity, for activity-based costingTrack network traffic patterns, across the full range of mobile apps,by network type, carrier, geography, and device model 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.8
3. Enables IT Ops to guarantee optimal service deliveryWith the combination of a user-centric view, and the ability to define and monitorbusiness activities, Aternity Workforce APM addresses key IT Ops use cases. Proactively detect and analyze mobile app incidents by business activity, impactedusers, department, and geography, to prioritize response Correlate app performance to the underlying network and server infrastructure, toidentify the probable cause Compare the performance of mobile apps across geographies, carriers, and device andOS versions, to optimize performance Analyze apps by version, device and OS, to verify improved performance of newreleasesProactively detect and analyze mobile app incidents by severity, impacted users, and business locations, to prioritize response 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.9
ADDING VALUE TO VDI AND VIRTUALIZED APPSWithoutcomprehensivevisibility intoapplicationperformance asexperienced by theirend users, enterpriseslack the critical insightneeded to effectivelyplan, manage, andtroubleshoot VDIenvironments.Mobile workspaces also provide centralized access to standard desktop images andvirtualized Windows apps on demand to users on any device in any location. But improvedflexibility, operational efficiency, and control won’t matter if enterprises cannot maintainexcellent application performance. The challenge is that virtualization disrupts thetraditional relationship between applications, physical hardware, operating systems, andpresentation layers. Without comprehensive visibility into application performance asexperienced by their end users, enterprises lack the critical insight needed to effectivelyplan, manage, and troubleshoot VDI environments.By monitoring the performance of any business transaction within any packagedor custom application, and correlating it with the key performance indicators of theunderlying desktop virtualization, Aternity Workforce APM empowers enterprises toachieve successful VDI outcomes.Aternity closes the VDI visibility gap by illuminating the four primaryVirtual Desktop blind spotsAternity Workforce APM presents IT Ops with a powerful combination of a user-centricview, the ability to illuminate all four VDI blind spots, real-time performance analytics,and business activity analytics. Aternity Workforce APM provides a single, consistentapproach for IT Ops to guarantee service delivery of the full portfolio of applications inthe Workspace Suite, whether Windows, mobile, SaaS, or web, running on any type ofdevice, whether physical, virtual, or mobile. 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.10
ADDRESSING FOUR KEY VDI USE CASES WITHATERNITY WORKFORCE APMProactively identifying and resolving performance issues by illuminating the four VDIblind spots is a critical requirement for enterprises to ensure successful VDI outcomes.But service assurance alone is not enough to ensure the gains in productivity, flexibility,operational efficiency, and control that enterprises expect.Aternity Workforce APM augments Citrix XenDesktop and Citrix XenApp by enablingthe line of business to determine the impact of the VDI deployment on workforceproductivity, not just on CPU, memory, or I/O performance. By monitoring theperformance of the user’s business activity within any packaged or custom application,and correlating it with the key performance indicators of the underlying virtual desktop,Aternity Workforce APM enables enterprises to address four key VDI use casesnecessary to achieve successful XenDesktop and XenApp outcomes.1. Compare performance before and after migrating applications to VDIAfter migrating applications to VDI, enterprise app owners and IT Ops teams need toprove that application performance has not suffered as a result. Aternity Workforce APMenables a side-by-side comparison of application performance by business activity, beforeand after migration.MyPortal activities run as well or better in EMEA after migrating to VDI 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.11
2. Validate SLAs are being met after migrating applications to VDIAny benefit in flexibility and control from a VDI migration will be outweighed if applicationperformance fails to meet committed SLA targets. Aternity Workforce APM providesan enterprise-wide view of SLA compliance for all business activities executed on allapplications, whether running on virtual, physical, or mobile devices. And it displays thisinformation by department or geographic location for further analysis.Only 80% of Siebel “Search Account” activities are meeting SLA targets 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.12
3. Compare app performance on physical devices and VDITo justify expanding the VDI deployment more widely, application owners must prove tothe line of business that their applications perform as well or better on VDI as they do ondifferent physical desktop configurations across the enterprise. Aternity Workforce APMprovides the Device Type Comparison dashboard to address this requirement. Usingthis dashboard, enterprises can examine the relative performance of business activitiesexecuted on applications running on physical and virtual desktops.Most BranchPortal business activities run significantly faster on VDI 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.13
4. Cost justify additional VDI investment by reporting the financial impactof lost productivityAssociating poor application performance to a financial measure of lost productivity is apowerful way for IT to cost justify additional VDI investment. The Productivity dashboardin Aternity Workforce APM provides this analysis, for all monitored business activitiesfor any application running on any device throughout the enterprise. It displays thisinformation both by geographic location and by functional department, using a heatmap, so that decision makers can quickly understand the impact of poor applicationperformance.Poor performance on MyPortal home page has had a major impact on lost productivityover the past 30 days, especially on the sales team 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.14
United States (HQ)200 Friberg ParkwaySuite 1004Westborough, MA015811-508-475-0414EuropeStandard HouseWeyside ParkCatteshall LaneGodalmingGU7 1XEUnited Kingdom 44 333 370 6570CONCLUSIONTo complete thevision, enterprisesmust move beyondaccess and control toactually measuringand improving theend user experienceof their workforceas they conductbusiness. WithAternity WorkforceAPM, IT Ops canmeasure, manage,and improveworkforce productivityfor any enterpriseapp delivered on anydevice, mobile, virtualor physical.Aternity Workforce APM – Key to Achieving Mobile Workspace ProductivityAternity Workforce APM arms enterprise IT Ops teams with the capabilities they needto achieve the vision of the mobile workspace. Improving the end user experience of theworkforce begins with providing secure access to any app and any device. Breaking downsilos between mobile and desktop computing is a necessary start to streamlining IT’s abilityto support the mobile-first enterprise.To complete the vision, enterprises must move beyond access and control to actuallymeasuring and improving the end user experience of their workforce as they conductbusiness. With Aternity Workforce APM, IT Ops can measure, manage, and improveworkforce productivity for any enterprise app delivered on any device, mobile, virtual orphysical. Verified Citrix Ready for Citrix XenMobile, XenDesktop, and XenApp, AternityWorkforce APM helps enterprises fulfill the vision of the Citrix Workspace Suite.Implement as SaaS or On-premiseAternity Workforce APM provides a SaaS or on-premise platform for ensuring the reliabilityof any business-critical application running on mobile, virtual, and physical devices.Request a free product evaluation: http://www.aternity.com/products/free-trial/About AternityAternity monitors any application on any physical, virtual, or mobile device, providing auser-centric vantage point that closes the visibility gap existing with network- and servercentric application performance management tools. By effectively transforming everydevice—physical, virtual, and mobile— into a self-monitoring platform that is user experienceaware, enterprises are empowered with user-centric, proactive IT management capabilitiesthat dramatically reduce business disruptions and increase workforce productivity. Visitwww.aternity.com to register for a free product evaluation today.Additional ResourcesCitrix Workspace Suite Product n uite-brochure.pdfAternity Virtual Desktop Monitoring Whitepaper /5 Ways Aternity Mobile APM Adds Value to Your XenMobile Deployment45-minute webinar presented by Citrix and Aternity r-citrix-aternity/Find AternityInc on: 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.www.aternity.com
Aternity Workforce APM extends real-time visibility of end user experience across the widest range of applications such as cloud, mobile, thick client, web-based, Rich Internet, . And that means that IT needs the ability to define and monitor the business activities that are most relevant for the business. Applications used by the workforce .
