Transcription
General SRC #33, Attachment 1:2017 Recovery Plan
General SRC #33, Attachment 1: 2017 Recovery PlanMagellan Health Recovery PlanJuly 2017Proprietary InformationDo NOT copy or distributePlease return to the address below when finished:Magellan Health14100 Magellan PlazaMaryland Heights, MO 63043ATTN: Jim Werner1Confidential
General SRC #33, Attachment 1: 2017 Recovery PlanProduced On: 07/14/2017 07:19:34 p.m.TABLE OF CONTENTS1. PLAN SUMMARY. 12. PLAN ACTIVITY SETS . 62.1. IMMEDIATE RESPONSE TO DISASTER SITUATION . 62.1.1. Plan Description . 62.1.2. Receive Notification from the Data Center. 62.1.3. Notify Magellan Health Facilities Management. 72.1.4. Information Technology Management Contact Information . 82.1.5. During Business Hours - Evacuate the Building. 92.1.6. Environmental Emergency Phone Numbers .102.1.7. Notify Sungard of the situation .122.1.8. Activate Emergency Management Team / Recovery Team Leaders .132.1.9. Meet at the Command Center .132.1.10. Sungard Philadelphia Megacenter Information .132.1.11. Sungard Saint Louis Metrocenter Information .292.1.12. AT&T Teleconference Information .352.2. CONDUCT IMMEDIATE REVIEW TO ASSESS DAMAGE .362.2.1. Gain Approval to Enter Damaged Area .362.2.2. Walk Through To Survey Damage .362.2.3. Report Significant Damage .442.2.4. Update Damaged Equipment List .442.2.5. Prepare List of Damaged Media and Supplies .442.2.6. Estimate Time to Recover Operations .442.3. ALERT RECOVERY TEAMS AND STANDBY .452.3.1. Prepare Recovery Team Leaders for Briefing on Incident .452.3.2. Call Recovery Team Members and Place Them on Alert .452.3.3. Retrieve Recovery Action Plan .462.3.4. Contact Recovery Team Leaders .462.4. ACTIVATION DECISION .462.4.1. Review Results of Initial Damage Assessment .462.4.2. Review Finding with the Risk Manager .472.4.3. Determine if the Plan should be activated .482.4.4. Notify the Disaster Recovery & Continuity Manager of the Decision .522.5. ACTIVATE TEAM AND RELOCATE TO THE RECOVERY CENTER .552.5.1. Receive Activation Call from Disaster Recovery & Continuity Manager .552.5.2. Contact Magellan Health Travel for Travel Arrangements .552.5.3. Deploy all Personnel to the Hot Site .553. ENVIRONMENTAL RESTORATION . 563.1. PREPARE FOR SETUP AND LOADING .563.1.1. Obtain Recovery Center Operating Procedures .563.2. COORDINATE / MONITOR DISASTER RECOVERY PROCESS .563.2.1. Maintain Contact with the Recovery Teams .563.2.2. Coordinate Direction for Recovery Team Leaders .563.2.3. Contact All Key Areas Not Affected .562Confidential
General SRC #33, Attachment 1: 2017 Recovery Plan3.2.4. Monitor Recovery Process .563.3. COORDINATE DISASTER RECOVERY PROCESS.593.3.1. Maintain Contact with Emergency Management Team .593.3.2. Coordinate Direction .593.3.3. Offsite Storage Information .594. SYSTEM RECOVERY PROCESS . 634.1. KMS / SL8500 RECOVERY PROCESS .634.1.1. Overview .634.1.2. Adding Tape Drive to KMS .634.1.3. Activating Encryption on Tape Drive .654.1.4. Mounting a CD on KMS .664.1.5. Unmounting a CD on KMS.674.1.6. Mounting a USB drive on KMS .684.1.7. Key Management System Information .694.2. ISERIES RECOVERY PROCESS .704.2.1. Backup, Restoration, and Offsite Information .704.2.2. Pre Recovery Checklist .734.2.3. PPCPROD Load, Restore, and Test All Application Files .744.2.4. Third Party Software Disaster Recovery Procedures.964.2.5. Contact IBM for Temporary Authorization Files .994.2.6. Monitor Recovery Process .994.2.7. Hardware / Software Escalation List . 1014.2.8. IBM Vendor Information. 1024.2.9. IBM Support . 1104.2.10. Systems Software Inventory Activity. 1114.2.11. Data Center Contact List . 1124.2.12. i-Series Development Contacts . 1134.2.13. Magellan Health Facilities Contact List . 1144.2.14. Information Technology Management Contact Information . 1154.2.15. PPCPROD Rehearsal Restore Progress . 1164.2.16. Magellan Health Network Diagram Hot Site Configuration at Sungard . 1174.3. RS6000 RECOVERY PROCESS . 1184.3.1. Backup, Restoration, and Offsite Information . 1184.3.2. RS6000 System Recovery Process . 1214.3.3. Information needed at DR site . 1214.3.4. System validation procedures . 1214.3.5. System Recovery Procedures . 1224.3.6. Post Server Restore tasks . 1294.3.7. Recreate the User Data Structure . 1304.3.8. User Data Restore. 1304.3.9. NIM Installation Procedures . 1314.3.10. Data Center Contact List . 1384.3.11. Problem Escalation . 1404.3.12. AIX UNIX Vendor Contacts . 1414.3.13. Information Technology Management Contact Information . 1424.3.14. Magellan Health Facilities Contact List . 1434.3.15. Magellan Health Network Diagram Hot Site Configuration at Sungard . 1443Confidential
General SRC #33, Attachment 1: 2017 Recovery Plan4.4. ESAG RECOVERY PROCESS . 1454.4.1. Backup, Restoration, and Offsite Information . 1454.4.2. Current Server Configuration and Backup . 1484.4.3. NetBackup 7.1 Install Documentation . 1484.4.4. BackupExec 10 Install Documentation . 1494.4.5. NetBackup setup for first time use. 1654.4.6. ESAG / Telecomm / Datacom / Desktop Support Contact List . 2144.4.7. Telecom Third Party Contact List . 2184.4.8. Magellan Health Network Diagram Hot Site Configuration at Sungard . 2204.5. ESAG NIA RECOVERY PROCESS . 2214.5.1. Backup, Restoration, and Offsite Information . 2214.5.2. NIA NetBackup 7.1 Install Documentation . 2254.5.3. NetBackup Software Installation on Master Server . 2262.1.5. NetBackup setup for first time use. 2434.5.4. Magellan Health IT Operations Contact List . 2924.5.5. Telecom Third Party Contact List . 2964.5.6. Magellan Health Network Diagram Hot Site Configuration at Sungard . 2985. DISASTER IN MAGELLAN HEALTH OFFICES . 2995.1. MAGELLAN HEALTH OFFICE OVERVIEW . 2995.1.1. Disaster Recovery Definition. 3005.1.2. CMC Disaster Checklist . 3005.1.3. CMC in Disaster Responsibilities . 3025.1.4. CMC Operation Hub Responsibilities . 3035.1.5. National Operations Center Responsibilities . 3045.1.6. Backup CMC Partner Responsibilities . 3055.1.7. CMC Backup Partner List . 3065.1.8. Inclement Weather . 3076. RESUMPTION OF BUSINESS FUNCTIONS . 3156.1. ASSIST END USERS IN BUSINESS FUNCTION RECOVERY . 3156.1.1. Contact All End User Involved . 3156.1.2. Verify End User Functionality . 3156.1.3. Identify Changes to Accommodate End Users . 3156.1.4. Assist in Documenting the Required Changes . 3156.1.5. Contact Each Area for Decisions. 3157. INTERIM SITE MIGRATION . 3167.1. VERIFY HARDWARE REQUIREMENTS FOR MOVE TO SHELL . 3167.1.1. Review Planned Shell Site Equipment Configuration . 3167.2. ASSIST IN EQUIPMENT INSTALLATION AT SHELL SITE . 3167.2.1. Assist in the Installation Process . 3167.3. ESTABLISH OPERATIONS ENVIRONMENT AT SHELL . 3167.3.1. Establish Operational Environment with Shell Site Personnel . 3167.4. ORGANIZE OPERATIONAL PROCEDURES AT SHELL . 3167.4.1. Verify Backup and Restore Procedures . 3167.5. ESTABLISH TRANSITION SCHEMA FOR MOVE TO SHELL . 3167.5.1. Identify Best Time To Move To Shell . 3167.5.2. Develop Schedule For Approval . 3164Confidential
General SRC #33, Attachment 1: 2017 Recovery Plan7.5.3. Coordinate Activities For All Steps . 3167.6. BACKUP ALL ALTERNATE SITE FILES . 3167.6.1. Terminate Processing At The Alternate Site . 3167.6.2. Backup Production And Support Files . 3167.6.3. Transport Files To The Shell Site . 3167.7. RELOAD APPLICATIONS AND DB'S AT SHELL SITE . 3167.7.1. Assist Loading Required Files and Software . 3167.8. DISTRIBUTE RUN DOC AND SCHEDULE FOR SHELL . 3167.8.1. Review Run Schedule and Supporting Manual . 3167.8.2. Staff To Meet Schedules . 3167.8.3. Circulate Schedule To Those In Critical System Opt . 3167.9. BEGIN OPERATION OF CRITICAL SYSTEMS AT SHELL . 3167.9.1. Obtain and Cycle Input to Production Jobs . 3167.9.2. Establish the Online Facility . 3167.9.3. Prepare Output . 3167.9.4. Setup Control Logs . 3167.9.5. Distribute Output . 3168. APPENDICES . 3178.1. REFERENCE MATERIAL . 3178.1.1. Magellan Network Diagram Hot Site Configuration at Sungard . 3188.1.3. Damage Assessment Checklist . 3198.1.4. GetIT Request Form Instructions. 3198.2. DATA CENTER . 3228.2.1. Data Center Electrical and Environmental . 3228.2.2. Software Inventory . 3238.2.3. Host System Configuration . 3238.2.4. Disaster Recovery Contracts . 3238.2.5. Offsite Storage Information . 3238.2.6. Third Party Contracts . 3238.2.7. Phone Lists . 3238.2.8. Home, Beeper, and Office Phone Lists . 3238.3. SAINT LOUIS CUSTOMER MANAGEMENT CENTER . 3248.3.1. Infrastructure . 3248.3.2. Magellan Health Purchase Agreements . 3248.4. MAGELLAN HEALTH ORGANIZATION CHARTS . 3248.4.1. Disaster Recovery Team Structure . 3248.4.2. Disaster Recovery Team Descriptions . 3259. RISK MANAGEMENT AND MAINTENANCE . 3419.1. RISK MANAGEMENT / MAINTENANCE SCHEDULE . 3419.1.1. Risk Management Program. 3419.1.2. Magellan Health Emergency Guidelines . 3469.1.3. Maintenance Guidelines . 34910. RECOVERY SITES . 35111. PLAN GENERAL INFORMATION . 35212. PLAN MAINTENANCE HISTORY . 3535Confidential
Magellan Health Recovery Plan July 2017 Proprietary Information Do NOT copy or distribute Please return to the address below when finished: Magellan Health 14100 Magellan Plaza Maryland Heights, MO 63043 ATTN: Jim Werner General SRC #33, Attachment 1: 2017 Recovery Plan 1
