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Document No:Subject:Document Type:ISO9001:Revision:TOTEM LAKED000135-00Supplier Quality HandbookQuality ProcedureAATS Totem Lake Quality Management – Supplier HandbookATS Document Cover PageResponsible Department:QualityTitleOriginator:Process Owner:Manufacturing Engineering:Quality Assurance:NameMichael DawkinsMichael DawkinsChange OriginatorMichael DawkinsSignatureDateIn ArenaIn ArenaIn ArenaIn ArenaRevision HistoryReason for ChangeInitial release.Old Rev-New RevACO #This document is uncontrolled when printed. Refer to ATS documentation for latest version.1 of 15Date08/02/2018
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureATable of Contents1.0Forward . 32.0Introduction . 33.0General Requirements . 33.1Applicability. 33.2Right of Access . 33.3Notification of Organization Changes . 43.4Purchase Order Requirements. 43.5Responsibility for Product Conformance . 43.6Order of Precedence . 43.7Communications . 43.8Protection of ATS Totem Lake and Customers’ Proprietary Information . 53.9Counterfeit Parts Prevention . 53.10Material Obsolescence. 64.04.15.0Supplier Assessment/Qualification . 6Methods of Supplier Assessment . 6Quality Management System Requirements . 75.1General . 75.2Quality Records . 75.3Management Responsibility . 85.4Resource Management . 85.5Product Realization . 85.6Measurement, Analysis and Improvement. 96.0Shipping Documentation Requirements . 146.1Packing Slip Supplier . 146.2Certificate of Conformance . 146.3Suppliers of Age-Sensitive Materials . 14This document is uncontrolled when printed. Refer to ATS documentation for latest version.2 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureA1.0 ForwardCompeting in today’s global market, requires that products and services must be of high qualityand competitive cost. In order for ATS Totem Lake to be successful in meeting our customerrequirements, we must have the processes and tools in place that will encourage and supportour suppliers in meeting certain strict quality requirements. These requirements are driven fromISO9001 and customer requirements. Our suppliers play an essential role in our success. Toensure this, and to share this success with our suppliers, we involve our suppliers as partners inour global success. The objective of this manual is to provide our suppliers with the basic qualityrequirements that we expect them to meet. We look forward to your support as a partner andwe believe that by working together to meet these requirements, we can develop customersupplier relationship that will benefit both our supplier and ATS Totem Lake.2.0 IntroductionIn order to meet our competitive global market requirements, ATS Totem Lake realizes theimportance of working together with our suppliers to develop a successful relationship. Thefoundations of this relationship rely on the following strategies: Close interaction between Engineering, Manufacturing and Quality personnel of ATS TotemLake and its suppliers.The assurance of meeting the quality requirements of ISO9001, AS9100 and all applicableregulatory requirements.To provide our suppliers with continuous feedback about their quality performance tosupport them in improving their quality and on-time delivery. 3.0 General RequirementsThe following are mandatory General Requirements we expect our suppliers to fulfill.3.13.2Applicability3.1.1All suppliers are to fully comply with the stated requirements of this manual.3.1.2Individual waivers on certain elements may be granted at the discretion of ATSTotem Lake.Right of Access3.2.1Suppliers shall provide access to their premises and facilities for ATS TotemLake, our customers and regulatory authorities for co-operation on product,process and business issues.This document is uncontrolled when printed. Refer to ATS documentation for latest version.3 of 15
TOTEM LAKE3.33.6Changes to the supplier’s organization that may affect quality and/or finance,shall be communicated in advance to ATS Totem Lake. These changes mayinclude; Company ownership, company name, manufacturing location, qualityapprovals, significant changes to process or inspection techniques.The supplier shall adhere to all Purchase order Terms and Conditions and anystated special instructions. The PO is the controlling document and overridesany requirements specified in this document.Responsibility for Product Conformance3.5.1ATS Totem Lake and its customers expect our suppliers to deliver material thatis 100% compliant with all the Purchase Order (PO) requirements.3.5.2Suppliers & their sub-tier supplier(s) shall be responsible for Quality, Reliability& Safety of their products/services to meet all Form, Fit, Function, Industry andRegulatory requirements.3.5.3ATS Totem Lake reserves the right to reject any material that doesn’t meet thefit, form, function, industry, regulatory and ATS Totem Lake’s P.O requirements.Order of Precedence3.6.13.7APurchase Order Requirements3.4.13.5D000135-00Supplier Quality HandbookQuality ProcedureNotification of Organization Changes3.3.13.4Document No:Subject:Document Type:ISO9001:Revision:In the event of conflicting information, the controlling documents are listed inthe following order of precedence:3.6.1.1Purchase Order3.6.1.2Drawing or Specification3.6.1.3Statement of Work3.6.1.4All other documentsCommunications3.7.1All communications related to the fulfillment of Purchase Order(s) shall becarried out through the ATS Totem Lake Purchasing Department.3.7.2ATS Totem Lake Quality Department reserves the right to contact Suppliers andtheir sub-tier Supplier, for all quality related questions, issues, request forfailure analysis, corrective/preventive actions or any other quality relatedconcerns.This document is uncontrolled when printed. Refer to ATS documentation for latest version.4 of 15
TOTEM LAKE3.7.33.8D000135-00Supplier Quality HandbookQuality ProcedureAUnder no circumstance is the supplier to make a direct approach to ATS TotemLake’s customers in relation to agreed business dealings.Protection of ATS Totem Lake and Customers’ ProprietaryInformation3.8.13.9Document No:Subject:Document Type:ISO9001:Revision:Any information the supplier receives from ATS Totem Lake must be keptconfidential and not disclosed to any third party without the prior writtenagreement of ATS Totem Lake. The proprietary information can include, but isnot limited to, all versions of electronic data, drawings and documentation,tooling, and materials.Counterfeit Parts Prevention3.9.1“Counterfeit Parts” shall mean a part, component, module, or assembly whoseorigin, material, source of manufacture, performance, or characteristics aremisrepresented. This term includes, but is not limited to, (A) parts that havebeen (re)marked to disguise them or falsely represent the identity of themanufacturer, (B) defective parts and/or surplus material scrapped by theoriginal manufacturer, and (C) previously used parts pulled or reclaimed andprovided as “new”.3.9.2As used herein, “authentic” shall mean (A) genuine; (B) from the legitimatesource claimed or implied by the marking and design of the product offered;and (C) manufactured by, or at the behest and to the standards of, themanufacturer that has lawfully applied its name and trademark for thatmodel/version of the material.3.9.3“Independent Distributor” shall mean a person, business, or firm that is neitherauthorized nor franchised by an Original Component Manufacturer (“OCM”) tosell or distribute the OCM’s products but which purports to sell, broker, and/ordistribute such OCM products. Independent Distributors are also referred to asun-franchised distributors, unauthorized distributors, and/or brokers.3.9.4Supplier represents and warrants that only new and authentic materials areused in products required to be delivered to ATS Totem Lake and that theproducts delivered contains no Counterfeit Parts. Supplier shall maintain adocumented system (policy, procedure, or other documented approach) thatprovides for the prior notification and ATS Totem Lake approval beforematerials are purchased from sources other than OEM's/OCM's. To furthermitigate the possibility of the inadvertent use of Counterfeit Parts, Supplier shallonly purchase authentic parts/components directly from the OriginalEquipment Manufacturers (“OEMs”)/OCMs or through the OEM’s/OCM’sauthorized distribution chain. Supplier must make available to ATS Totem Lake,This document is uncontrolled when printed. Refer to ATS documentation for latest version.5 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureAat ATS Totem Lake’s request, OEM/OCM documentation that authenticatestraceability of the components to that applicable OEM/OCM. Purchase ofparts/components from Independent Distributors is not authorized unless firstapproved in writing by ATS Totem Lake Procurement Representative.3.9.5Supplier shall provide original OCM/OEM certificate of conformance with eachshipment supporting this Contract/Purchase order.3.9.6Supplier shall flow the requirements of this document to its subcontractors andsuppliers at any tier for the performance of this Contract/Purchase Order.3.9.7Receipt of suspect material will result in official reporting to GIDEP by ATSTotem Lake.3.10 Material Obsolescence3.10.1 Supplier shall notify ATS Totem Lake at least two (2) years in advance if Supplieranticipates discontinuing the manufacture of any of the materials or spare parts.3.10.2 Supplier shall make discontinued MATERIAL and spare parts available for five (5)years after the MATERIAL or spare parts are discontinued by:3.10.2.1Finding an acceptable source to provide the discontinuedMATERIAL or spare parts to BUYER, or3.10.2.2Finding a substitute for the discontinued MATERIAL or spare partswhich is acceptable to ATS Totem Lake, or3.10.2.3Carrying an inventory of the MATERIAL or spare parts as required tosupport ATS Totem Lake, or3.10.2.4After exhausting the above alternatives, providing ATS Totem Lakewith the opportunity to make a last-time buy after allowing ATSTotem Lake a reasonable time to assess its needs.4.0 Supplier Assessment/Qualification4.1Methods of Supplier Assessment4.1.1It is a requirement of ATS Totem Lake that suppliers must conform to one orboth of the following controls before being listed on our Approved Vendors List.4.1.1.1Supplier Quality Questionnaire The supplier has completed aSupplier Quality Questionnaire. Supplier Quality Questionnaire shallbe completely filled, evaluated and approved prior to placingpurchase order with the Supplier. All questions must beappropriately answered and rated. If the Supplier has any questionsThis document is uncontrolled when printed. Refer to ATS documentation for latest version.6 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureAregarding the Supplier Quality Questionnaire, Supplier may contactATS Totem Lake Purchasing or Quality Department. The purpose ofthe questionnaire is to give an initial overview of the supplier’sorganization. After the completed questionnaire has been evaluatedby ATS Totem Lake Quality Department, a decision will be made asto the level of approval to be granted.4.1.1.2Supplier Quality Audit The suppliers Quality System will have beenassessed and approved by ATS Totem Lake Quality Department. Aspart of ATS Totem Lake’s Supplier Development program andSupplier Control process, all Approved Suppliers may be subject to aSupplier Verification audit. Selected suppliers will be audited asnecessary to verify product/process conformance.5.0 Quality Management System Requirements5.15.2General5.1.1It is preferred that all suppliers have a Quality Management System that meetsthe intent of the latest ISO900X.5.1.2Supplier shall implement and maintain a Quality Management system, whichcomplies with the applicable Quality System standard or specifications.5.1.3The supplier shall establish and maintain a clearly documented quality systemthat provides means of ensuring that products conform to specifiedrequirements. This system shall control the issue of drawings, specifications,procedures etc. Provision shall be made for the control of obsolete copies andtheir subsequent archiving and disposition.Quality Records5.2.1Records Control5.2.1.15.2.2The supplier shall maintain a documented procedure for recordcreation, change (handwritten or other), completion and control ofQuality records in accordance with the applicable Quality Systemstandard (i.e. – ISO 900X).Records Retention5.2.2.1Unless otherwise approved by ATS Totem Lake in writing, Suppliershall retain all required records indefinitely, notifying ATS TotemLake prior to destruction of records pertaining to the quality ofproduct supplied including but not limited to test reports,This document is uncontrolled when printed. Refer to ATS documentation for latest version.7 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureAcalibration records, production records, sub-tier supplier certificatesof conformance.5.3Management Responsibility5.3.15.4Resource Management5.4.15.5The supplier shall make known a person to ATS Totem Lake, who will have thenecessary authority to assume responsibility for product quality. It is expectedthat the named person will provide evidence of the supplier’s commitment tothe development and implementation of the quality management system andcontinually improving its effectiveness.The supplier shall determine and provide the resources needed to maintain thequality system and continually improve its effectiveness, and enhance customersatisfaction by meeting ATS Totem Lake requirements. Personnel performingwork affecting product quality shall be competent on the basis of appropriateeducation, training, skills and experience. The supplier shall determine, provideand maintain the infrastructure needed to achieve conformity to productrequirements.Product Realization5.5.1Customer Related Processes (Contract Review)5.5.1.15.5.2Design and Development5.5.2.15.5.3Orders or contracts shall be formally reviewed to ensure that thesupplier has the technical and logistical capabilities to meet therequirements. Any discrepancies or queries shall be resolved beforethe order or contract is accepted. Amendments to orders orcontracts shall be formally reviewed. Records of contract reviewshall be maintained.If Design activities are undertaken for ATS Totem Lake by thesupplier, design inputs and outputs shall be adequately specified(e.g. by specifications). Formal documented reviews shall be held atappropriate stages of design. Designs shall be checked byverification (theoretical check) and validation (practical check). Alldesign changes shall be documented and approved by ATS TotemLake Engineering personnel before implementation.PurchasingThis document is uncontrolled when printed. Refer to ATS documentation for latest version.8 of 15
TOTEM LAKE5.5.4Document No:Subject:Document Type:ISO9001:Revision:Supplier shall not sub-contract any work awarded by ATS TotemLake without the prior written approval from ATS Totem Lake.5.5.3.2Supplier shall maintain records of lot code traceability throughoutthe product life.5.5.3.3The supplier shall establish and implement activities to ensure thatpurchased material is conforming to applicable requirements.Supplier Sub-Tier ControlManufacturing processes shall be defined by documentedprocedures. Criteria for quality shall be defined in a clear andpractical manner. Where processes cannot be verified bysubsequent inspection or testing, such processes shall be validatedduring initial qualification. All validation plans must be approved byATS Totem Lake in writing prior to implementation.Control of Monitoring and Measuring Devices5.5.6.15.6The supplier shall ensure that subcontractors/suppliers areevaluated and selected on their ability to meet specifiedrequirements. A list of approved subcontractors/suppliers shall bemaintained. Purchasing documents shall clearly describe therelevant drawings and specifications including issue status and thequality requirements to be applied.Product and Service 0Supplier Quality HandbookQuality ProcedureAll measuring and test equipment used to demonstrateconformance of product shall be calibrated with reference tointernational or national standards. Such equipment shall be clearlymarked with identification of its calibration status, including expirydate. Records of calibrated equipment shall be maintained. Whenequipment is found to be out of calibration, actions shall be takento identify and rectify any affected product including productalready dispatched.Measurement, Analysis and Improvement5.6.1Monitoring and Measurement of Product5.6.1.1The supplier shall monitor and measure the characteristics of theproduct to verify that the product requirements have been met.This shall be carried out at appropriate stages of the productrealization process in accordance with the planned arrangements.This document is uncontrolled when printed. Refer to ATS documentation for latest version.9 of 15
TOTEM LAKE5.6.25.6.3Document No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureAShip to Stock5.6.2.1It is our policy to reduce the duplication of inspection by ATS TotemLake and our suppliers wherever there is an established history ofsatisfactory quality5.6.2.2Suppliers selected to participate in ATS Totem Lake “Ship to Stock”program will be notified by the Quality Department and willundergo strict qualification process.Supplier First Article Inspection (FAI)5.6.3.1An FAI shall be performed on the new production assembly (exceptCOTS items). If an FAI has been completed for sample or prototypematerial, a new full FAI shall be completed on the first productionrun.5.6.3.2Supplier system shall provide a process for the inspection,verification, and documentation of a representative item(s) fromthe first production run of a new part, or following any subsequentchange that invalidates the previous first article inspection result.5.6.3.3FAI’s will be conducted on three (3) randomly selected parts. Allcharacteristics from the drawing used to build the assembly shall berecorded on FAI Report.5.6.3.4All characteristics shall have a result recorded on the FAI Report.5.6.3.55.6.3.65.6.3.4.1All quantitative characteristics shall have the measuredresult recorded5.6.3.4.2All qualitative characteristics shall have pass/fail resultrecordedFAI Non-Conformances:5.6.3.5.1All Non-Conformances shall be recorded on the FAI andthe FAI marked as “FAI Not Complete”5.6.3.5.2Any incomplete FAIs must have a signed approved byATS Totem Lake deviation authorizing the nonconformance listed on the FAI in order to ship the parts.5.6.3.5.3After all non-conformances affecting the part are closedand corrective actions are implemented theorganization shall do a partial FAI for those affectedcharacteristics and shall record the resultsDocumentation:This document is uncontrolled when printed. Refer to ATS documentation for latest version.10 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureA5.6.3.6.15.6.3.6.1.1Part Number5.6.3.6.1.2Part Name: Name of the part as shown on thedrawing5.6.3.6.1.3FAI Number: Number created by theorganization used to track FAI creation5.6.3.6.1.4Type of FAI performed (Full/Partial)5.6.3.6.1.5If partial FAI is performed, baseline part numberand FAI number must be provided5.6.3.6.1.6Serial Number or Date Code as applicable (SerialNumber preferred if available)5.6.3.6.1.7Part Revision Level5.6.3.6.1.8Drawing Number5.6.3.6.1.9Drawing Revision5.6.3.6.1.10Additional Changes: Authorized by ATS TotemLake deviations5.6.3.6.1.11Work Order number, Router Number,Manufacturing Plan Number, etc. used fortraceability5.6.3.6.1.12Organization Name: Name of the organizationperforming the FAI.5.6.3.6.25.6.4The supplier may use an internal format as long as allthe below information is accounted for.The First Article Inspection Report must be submitted toATS Totem Lake with the first shipment of the impactedproduct.Process Capability Studies5.6.4.1For all build-to-print items, a process capability study will beconducted. The study will be conducted on all critical parameters asidentified by ATS Totem Lake. A minimum of 30 pieces will be usedfor each study.5.6.4.2The study will include, at a minimum, the following information:5.6.4.2.1Raw data collected for the study in spreadsheet form.5.6.4.2.2Cp and CpKThis document is uncontrolled when printed. Refer to ATS documentation for latest version.11 of 15
TOTEM LAKEDocument No:Subject:Document 135-00Supplier Quality HandbookQuality ProcedureACp and CpU (when applicable)Control of Non-Conforming Product5.6.5.1Seller shall have an established procedure, and require their sub-tiersuppliers as well, for advance notification of ATS Totem Lake forescaped nonconforming products and make all necessaryarrangement for immediate containment and product recall ifnecessary.5.6.5.2The advance notification of escape to ATS Totem Lake shall, bySupplier &/or its sub-tier, happen immediately upon discovery ofthe non-conformity.5.6.5.3The advance notification shall include details of productinformation, nature of nonconformity, manufacturing date, lot &part traceability information to the point of Origin, containmentplan and actions in all locations and en route.5.6.5.4Supplier agrees to bear all costs associated with the escape ofnonconforming products including but not limited to: rework cost,recall cost, nonconforming material cost and any other cost thatATS Totem Lake may encounter due to the escape of the nonconforming product.Nonconforming Material Reports (NCR)5.6.6.1In case of ATS Totem Lake receiving nonconforming materials fromthe Supplier, or discovery of product field failures, malfunctioningproducts, or request from ATS Totem Lake’s customer(s), ATS TotemLake may request from the Seller to conduct a formal investigationand provide failure analysis reports with objective evidence toidentify the root cause(s) of the non-conformities.5.6.6.2The primary purpose of an NCMR is for the supplier to provide aneffective immediate containment of the non-conforming product.5.6.6.3Supplier shall provide ATS Totem Lake with a Return MaterialAuthorization (RMA) or equivalent to return non-conformingmaterial. The RMA shall include all necessary information to returnproducts to the supplier.Corrective Action5.6.7.1When deemed necessary by ATS Totem Lake, Supplier shall providea Supplier Corrective Action Report (SCAR) with verifiableThis document is uncontrolled when printed. Refer to ATS documentation for latest version.12 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureAdocuments that include implementation & target dates, fornonconformities reported by ATS Totem Lake.5.6.85.6.95.6.7.2Per request of ATS Totem Lake, Supplier shall take immediate actionto implement & document the following requirements in a standard8D format provided by ATS Totem Lake.5.6.7.3Product(s) rejected by ATS Totem Lake and resubmitted by Suppliershall be clearly identified as resubmitted product(s) and must alsobe documented on Supplier’s shipping documents that product(s)delivered are either “replacement” or “reworked” product(s).5.6.7.4Supplier’s documents shall include reference to ATS Totem Lake’srejection document number and Supplier’s copy of corrective &preventive action report as applicable.Corrective/Preventive Action Extensions5.6.8.1Supplier shall make all efforts to fulfill the corrective actionrequirements including meeting all action dates and providingobjective evidence. If the supplier is unable to fulfill the SCARrequirements, the supplier may contact ATS Totem Lake SupplierQuality Representative to request an extension. Supplier shallformally request the extension at least 5 business days before theSCAR is due. Extensions are reviewed and approved by ATS TotemLake Quality Department on a case by case basis. A reasonableexplanation shall be provided by the supplier with extensionrequests.5.6.8.2Failure to meet SCAR due dates and/or requesting an extensionprior to the assigned due date may result in a negative impact onthe Supplier’s quality rating which may potentially lead todisqualification of the Supplier.Verification of Corrective Actions5.6.9.1ATS Totem Lake Quality Department reserves the right to requestobjective evidence that the SCAR has been effectively implemented.5.6.9.2If deemed necessary, ATS Totem Lake may conduct Supplier Auditor Surveillance to verify the effectiveness of submitted SCARs.This document is uncontrolled when printed. Refer to ATS documentation for latest version.13 of 15
TOTEM LAKEDocument No:Subject:Document Type:ISO9001:Revision:D000135-00Supplier Quality HandbookQuality ProcedureA6.0 Shipping Documentation Requirements6.1Packing Slip Supplier6.1.16.26.3The packing slip supplier shall provide a packing sheet or attachments for eachseparate shipment with the following minimum requirements:6.1.1.1Supplier’s company name and address. The manufacturing/shippingaddress that has been surveyed and approved by ATS Totem Lakefor the supplier code listed on the purchase order must be noted onthe packing slip or certification.6.1.1.2Purchase order number, line item(s), and part number(s).6.1.1.3ATS Totem Lake dispositioned nonconformance documentnumber(s); if applicable.6.1.1.4Evidence of ATS Totem Lake Source Inspection acceptance whenapplicable.Certificate of Conformance6.2.1Supplier shall provide a Certificate of Conformance (C of C) assuring that allwork performed in connection with the purchase order conforms torequirements therein. The C of C may be a separate document or included onthe packing sheet. The supplier’s quality management or designee must signand/or stamp this document.6.2.2Distributors shall attach original manufacturer’s Certificate of Conformance withtheir own Certificate of Conformance.6.2.3In the event of shipping multiple lot codes of the same part number, each lotcode and the corresponding quantity must be stated on the C of C.Suppliers of Age-Sensitive Materials6.3.1Supplier shall provide original manufacturing/cure date, and lot number(s), andthe shelf life expiration date (if indefinite or unlimited, so state). The suppliershall physically identify the shelf-life expiration date on the deliverable productor the unit packaging according to the applicable standard. In addition, Suppliershall forward any special storage/handling instructions to ATS Totem Lake.Supplier is responsible to determine if acceptance test report submittal isrequired in accordance with applicable material specification. Date sensitivematerials must have at least 85% of their active life remaining at the time ofshipping to ATS Totem Lake.This document is uncontrolled whe
supplier relationship that will benefit both our supplier and ATS Totem Lake. 2.0 Introduction In order to meet our competitive global market requirements, ATS Totem Lake realizes the importance of working together with our suppliers to develop a successful relationship. The foundations of this relationship rely on the following strategies:
