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PinkLINKN E W S L E T T E RPinkLINKN E W S L E T T E RWinter 2012Pre- & Post-Conference CoursesGet Certified By The World’s #1 ITIL & ITSM Educator!Pre-Conference CoursesFoundation Level CertificationITIL FoundationsPRINCE2 FoundationsCOBIT FundamentalsFebruary 17-19, 2012February 15-17, 2012February 18-19, 201216th Annual InternationalIT Service ManagementConference & ExhibitionLas Vegas Bellagio HotelFebruary 19-22, 2012Knowledge Translated Into ResultsPractitioner Level CertificationOperational Support & AnalysisRelease, Control & ValidationService Offerings & AgreementsPlanning, Protection & OptimizationPRINCE2 PractitionerFebruary 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 18-19, 2012Management Level CertificationManaging Across The LifecycleService StrategyService DesignService TransitionService OperationContinual Service ImprovementFebruary 15-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012Non-Certification CoursesContinual Service ImprovementOne-Day WorkshopExecutive Strategic WorkshopHow To Define & Implement A CMDBAccording To ITIL Best PracticesFebruary 19, 2012February 19, 2012February 18-19, 2012Post-Conference CoursesFoundation Level CertificationITIL FoundationsISO/IEC 20000 FoundationFebruary 23-25, 2012February 23-25, 2012Practitioner Level CertificationHow To Define & Implement A ServiceCatalog According To ITIL Best PracticesFebruary 23-25, 2012Non-Certification CoursesThe Implementation Road Map ForIT Service ManagementHow To Conduct An IT Service ManagementProcess AssessmentVisit our website for course descriptions.February 23-25, 2012February 23-24, 2012Attend The Industry’s #1 Event!Pink’s annual event is widely recognized as “the world’s best ITService Management conference.”Our program is content rich and comprehensive – 15 tracks, 160 sessions – covering a vast array of subjects from all across the ITSMspectrum. There is something for everyone – strategic, tactical,operational – we’ve got you covered! In fact, this is one main reasonwhy so many organizations bring entire teams!Join us for “Knowledge Translated Into Results” – our next conferencetheme. We’ll show you how to go beyond just theory to achieve truebusiness value and outcomes.Amazing Opening Keynote Speaker!Others try, but no one surpasses Pink Elephant’s Conference Program!15 Tracks, 160 SessionsFor beginners, Sunday Pre-Conference Optimizers give you anopportunity to get the “101” on numerous frameworks and bestpractices: Rich Petti, Martin Erb, Rae Garrett & Jennifer Wels,Pink Elephant; Kirk Weisler, Team Dynamics.For the advanced, experts give you valuable insight about how to useITIL together with Six Sigma, ISO, Lean Management, COBIT, and otherrelevant frameworks: Steve Bell, Lean IT Strategies; Mike Orzen, MikeOrzen & Associates; Margo Fullilove & Donald L. Knox, Atos; BernardoTirado, The Project Box.For leaders, understand more about managing all-important cultureand the people-side of IT: Dr. Carol E. Pollard, Appalachian State University;Anthony Krasinski, Erie Insurance; Brian Newcomb, Ohio State University;Gary Case, Pink Elephant; Karen Ferris, Macanta Consulting.For project and program managers, learn how to successfully lead majortransformations: Ty Kiisel, AtTask; Kathy Starkoff, Ohio State University;Cindy Trudeau, Presbyterian Healthcare Services; Elizabeth Harrin, TheOtobos Group; Jeffrey Westcott, Lawrence Livermore National Laboratory.“I will be making this an annual eventfor myself and my colleagues. Great event, great location– Bellagio is beautiful. Sponsored wireless was a greatadded value.”“Still the best conference inthe world. You do anoutstanding job”“Others try, but no onesurpasses Pink Elephant’sConference Program!”REGISTERTODAY!Only a fewweeks islerFor business minded IT professionals, learn about specific IT andbusiness processes from industry experts: Dr. Victoria M. Grady, GeorgeWashington University; Zahra Rahemtulla, Charlie Miles, & Kristin Colburn,Pink Elephant; Doug Moran, author.For IT support managers, learn how to successfully apply ITIL to theService Desk, and Incident, Problem, Configuration, Change & ReleaseManagement processes: Jane Mandeville, Vanderbilt University; CathyKirch, Allstate Insurance; William Purcell, Paychex; Dustin Coe, Boeing;Richard Carroll, Con-way/Menlo Worldwide.For those seeking to go beyond ITIL, learn from highly respectedindustry professionals: Dr. Jim Anderson, Blue Elephant Consulting;Eve Mayer Orsburn, Social Media Delivered; Jim King, Shared ServicesCanada; Andrew Bream, General Dynamics Information Technology;Andre van der Merwe, Business Connexion.And many, many more exciting speakers and subjects.Public Education Passes – Special ld L.KnoxBernardoTiradoDr. Carol rahamPriceJoelKrauseFeeApplicable CoursesPersonal EducationUS 8,995Pass - Unlimited 1 YearUnlimited! Any course onpublic schedule within 12months.Personal EducationPass - Unlimited 2YearsUS 13,495Unlimited! Any course onpublic schedule within 24months.ITIL Expert PassUS 8,995One ITIL Foundations, up tofive Intermediate courses, oneManaging Across the Lifecyclecourse, all within 24 months.Public Education – Team DiscountsCategoryTeam Discount TicketsGeorgeSpalding3 - 5 Seats6 - 10 Seats11 Seats10%20%30%Send team members – alone or in groups – to any course on oureducation schedule during a 12-month period.For more information, please call or visit our website.Practitioner RadioAre You Up-To-Date?If not, listen to the most recent episodesfeaturing Pink’s Troy DuMoulin, one of theworld’s leading ITSM authorities.Dr. VictoriaM. GradyZahraRahemtullaService Catalog ImplementationOverview Self-Paced OnlineYou can save BIG by taking advantage ofthese special offers.Maximize your training dollars! Save up to 55% with Pink’sPersonal Education Pass and Team Discount Tickets.DavidRatcliffeFor those seeking excellence in IT, hear award-winning, value-addedITSM case studies from numerous seasoned IT practitioners: ElaineLauritzen & Michael Gabbitas, Brigham Young University; Pete Corrigan,Allstate Insurance; Tracey Richardson, Ohio State University; Joel Krause,State Compensation Insurance Fund.Winter 2012Save BIG On Public Education!For those who want to stay in the know, learn from the industry’s mostrespected ITIL and ITSM luminaries from Pink Elephant: David Ratcliffe,George Spalding, Troy DuMoulin, Jack Probst & Graham Price.Sir Ken Robinson, PhDKnighted by Queen Elizabeth for hisoutstanding achievements in the fieldsof education, creativity and innovation,Sir Ken is an internationally recognizedand multi-award winning speaker whowows audiences everywhere.PinkLINKN E W S L E T T E RWinter Dr. JimAndersonEve MayerOrsburnJimKingAndrewBreamAndre vander Merwe Quality Systems Are Not Frameworks – episode 18 Technology Management vs. Service Management– episode 17 Request Fulfillment – episode 16 Business Relationship Management – episode 15 Supplier Strategy – episode 14 Service Portfolio Management – episode 13 Demand Management – episode 12 Availability – episode 11To listen to Practitioner Radio, visit Troy’s blog:http://blogs.pinkelephant.com/troyOnline training for fast, efficient, organizationalService Catalog Implementation Awareness!Implementing a Service Catalog? Start off the right way bygenerating awareness among your implementation team abouthow to succeed!Pink’s computer-based learning options have grown with theintroduction of this self-paced online overview. With it you get: Specific online Service Catalog implementation instructionbased on ITIL best practices as well as Pink’s real-worldexperience Several templates, sample forms and documents A FREE e-copy of the best selling book – Defining ITSuccess Through The Service Catalog: A Practical Guide,Second Edition – written by world-renowned ITIL expertTroy DuMoulin Ask-The-Expert – contact Pink’s expert consultants withyour how-to questions and issuesFor more information about this overview, please call1-888-273-PINK or visit our website.Bring Us OnsiteBring the industry’s #1 ITILeducation and consulting serviceprovider to your organization!All of Pink’s courses can be presented onsite. There are manybenefits to bringing Pink to your location, including: Cost and time savingsThe highest exam pass rates in the industryDirect access to the industry’s best consultantsAn excellent team-building exerciseA well-planned, company-specific approach to consistentknowledge buildingFor more information please call or visit our website.Get Certified AtYour Computer!Learn from anywhere at anytime for up to 12months; certification courses include onlineexam. Save on team training with HUGE volume discounts.Choose from: ITIL Awareness Overview Self-Paced Online ITIL Foundations Self-Paced Online ITIL Foundations Live, Instructor-Led Online Service Catalog Implementation OverviewSelf-Paced Online ISO/IEC 27002 Foundation Self-Paced OnlineTo learn more or to register for an online course, please call orvisit our website.

PinkLINKN E W S L E T T E RPinkLINKN E W S L E T T E RWinter 2012Pre- & Post-Conference CoursesGet Certified By The World’s #1 ITIL & ITSM Educator!Pre-Conference CoursesFoundation Level CertificationITIL FoundationsPRINCE2 FoundationsCOBIT FundamentalsFebruary 17-19, 2012February 15-17, 2012February 18-19, 201216th Annual InternationalIT Service ManagementConference & ExhibitionLas Vegas Bellagio HotelFebruary 19-22, 2012Knowledge Translated Into ResultsPractitioner Level CertificationOperational Support & AnalysisRelease, Control & ValidationService Offerings & AgreementsPlanning, Protection & OptimizationPRINCE2 PractitionerFebruary 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 18-19, 2012Management Level CertificationManaging Across The LifecycleService StrategyService DesignService TransitionService OperationContinual Service ImprovementFebruary 15-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012Non-Certification CoursesContinual Service ImprovementOne-Day WorkshopExecutive Strategic WorkshopHow To Define & Implement A CMDBAccording To ITIL Best PracticesFebruary 19, 2012February 19, 2012February 18-19, 2012Post-Conference CoursesFoundation Level CertificationITIL FoundationsISO/IEC 20000 FoundationFebruary 23-25, 2012February 23-25, 2012Practitioner Level CertificationHow To Define & Implement A ServiceCatalog According To ITIL Best PracticesFebruary 23-25, 2012Non-Certification CoursesThe Implementation Road Map ForIT Service ManagementHow To Conduct An IT Service ManagementProcess AssessmentVisit our website for course descriptions.February 23-25, 2012February 23-24, 2012Attend The Industry’s #1 Event!Pink’s annual event is widely recognized as “the world’s best ITService Management conference.”Our program is content rich and comprehensive – 15 tracks, 160 sessions – covering a vast array of subjects from all across the ITSMspectrum. There is something for everyone – strategic, tactical,operational – we’ve got you covered! In fact, this is one main reasonwhy so many organizations bring entire teams!Join us for “Knowledge Translated Into Results” – our next conferencetheme. We’ll show you how to go beyond just theory to achieve truebusiness value and outcomes.Amazing Opening Keynote Speaker!Others try, but no one surpasses Pink Elephant’s Conference Program!15 Tracks, 160 SessionsFor beginners, Sunday Pre-Conference Optimizers give you anopportunity to get the “101” on numerous frameworks and bestpractices: Rich Petti, Martin Erb, Rae Garrett & Jennifer Wels,Pink Elephant; Kirk Weisler, Team Dynamics.For the advanced, experts give you valuable insight about how to useITIL together with Six Sigma, ISO, Lean Management, COBIT, and otherrelevant frameworks: Steve Bell, Lean IT Strategies; Mike Orzen, MikeOrzen & Associates; Margo Fullilove & Donald L. Knox, Atos; BernardoTirado, The Project Box.For leaders, understand more about managing all-important cultureand the people-side of IT: Dr. Carol E. Pollard, Appalachian State University;Anthony Krasinski, Erie Insurance; Brian Newcomb, Ohio State University;Gary Case, Pink Elephant; Karen Ferris, Macanta Consulting.For project and program managers, learn how to successfully lead majortransformations: Ty Kiisel, AtTask; Kathy Starkoff, Ohio State University;Cindy Trudeau, Presbyterian Healthcare Services; Elizabeth Harrin, TheOtobos Group; Jeffrey Westcott, Lawrence Livermore National Laboratory.“I will be making this an annual eventfor myself and my colleagues. Great event, great location– Bellagio is beautiful. Sponsored wireless was a greatadded value.”“Still the best conference inthe world. You do anoutstanding job”“Others try, but no onesurpasses Pink Elephant’sConference Program!”REGISTERTODAY!Only a fewweeks islerFor business minded IT professionals, learn about specific IT andbusiness processes from industry experts: Dr. Victoria M. Grady, GeorgeWashington University; Zahra Rahemtulla, Charlie Miles, & Kristin Colburn,Pink Elephant; Doug Moran, author.For IT support managers, learn how to successfully apply ITIL to theService Desk, and Incident, Problem, Configuration, Change & ReleaseManagement processes: Jane Mandeville, Vanderbilt University; CathyKirch, Allstate Insurance; William Purcell, Paychex; Dustin Coe, Boeing;Richard Carroll, Con-way/Menlo Worldwide.For those seeking to go beyond ITIL, learn from highly respectedindustry professionals: Dr. Jim Anderson, Blue Elephant Consulting;Eve Mayer Orsburn, Social Media Delivered; Jim King, Shared ServicesCanada; Andrew Bream, General Dynamics Information Technology;Andre van der Merwe, Business Connexion.And many, many more exciting speakers and subjects.Public Education Passes – Special ld L.KnoxBernardoTiradoDr. Carol rahamPriceJoelKrauseFeeApplicable CoursesPersonal EducationUS 8,995Pass - Unlimited 1 YearUnlimited! Any course onpublic schedule within 12months.Personal EducationPass - Unlimited 2YearsUS 13,495Unlimited! Any course onpublic schedule within 24months.ITIL Expert PassUS 8,995One ITIL Foundations, up tofive Intermediate courses, oneManaging Across the Lifecyclecourse, all within 24 months.Public Education – Team DiscountsCategoryTeam Discount TicketsGeorgeSpalding3 - 5 Seats6 - 10 Seats11 Seats10%20%30%Send team members – alone or in groups – to any course on oureducation schedule during a 12-month period.For more information, please call or visit our website.Practitioner RadioAre You Up-To-Date?If not, listen to the most recent episodesfeaturing Pink’s Troy DuMoulin, one of theworld’s leading ITSM authorities.Dr. VictoriaM. GradyZahraRahemtullaService Catalog ImplementationOverview Self-Paced OnlineYou can save BIG by taking advantage ofthese special offers.Maximize your training dollars! Save up to 55% with Pink’sPersonal Education Pass and Team Discount Tickets.DavidRatcliffeFor those seeking excellence in IT, hear award-winning, value-addedITSM case studies from numerous seasoned IT practitioners: ElaineLauritzen & Michael Gabbitas, Brigham Young University; Pete Corrigan,Allstate Insurance; Tracey Richardson, Ohio State University; Joel Krause,State Compensation Insurance Fund.Winter 2012Save BIG On Public Education!For those who want to stay in the know, learn from the industry’s mostrespected ITIL and ITSM luminaries from Pink Elephant: David Ratcliffe,George Spalding, Troy DuMoulin, Jack Probst & Graham Price.Sir Ken Robinson, PhDKnighted by Queen Elizabeth for hisoutstanding achievements in the fieldsof education, creativity and innovation,Sir Ken is an internationally recognizedand multi-award winning speaker whowows audiences everywhere.PinkLINKN E W S L E T T E RWinter Dr. JimAndersonEve MayerOrsburnJimKingAndrewBreamAndre vander Merwe Quality Systems Are Not Frameworks – episode 18 Technology Management vs. Service Management– episode 17 Request Fulfillment – episode 16 Business Relationship Management – episode 15 Supplier Strategy – episode 14 Service Portfolio Management – episode 13 Demand Management – episode 12 Availability – episode 11To listen to Practitioner Radio, visit Troy’s blog:http://blogs.pinkelephant.com/troyOnline training for fast, efficient, organizationalService Catalog Implementation Awareness!Implementing a Service Catalog? Start off the right way bygenerating awareness among your implementation team abouthow to succeed!Pink’s computer-based learning options have grown with theintroduction of this self-paced online overview. With it you get: Specific online Service Catalog implementation instructionbased on ITIL best practices as well as Pink’s real-worldexperience Several templates, sample forms and documents A FREE e-copy of the best selling book – Defining ITSuccess Through The Service Catalog: A Practical Guide,Second Edition – written by world-renowned ITIL expertTroy DuMoulin Ask-The-Expert – contact Pink’s expert consultants withyour how-to questions and issuesFor more information about this overview, please call1-888-273-PINK or visit our website.Bring Us OnsiteBring the industry’s #1 ITILeducation and consulting serviceprovider to your organization!All of Pink’s courses can be presented onsite. There are manybenefits to bringing Pink to your location, including: Cost and time savingsThe highest exam pass rates in the industryDirect access to the industry’s best consultantsAn excellent team-building exerciseA well-planned, company-specific approach to consistentknowledge buildingFor more information please call or visit our website.Get Certified AtYour Computer!Learn from anywhere at anytime for up to 12months; certification courses include onlineexam. Save on team training with HUGE volume discounts.Choose from: ITIL Awareness Overview Self-Paced Online ITIL Foundations Self-Paced Online ITIL Foundations Live, Instructor-Led Online Service Catalog Implementation OverviewSelf-Paced Online ISO/IEC 27002 Foundation Self-Paced OnlineTo learn more or to register for an online course, please call orvisit our website.

PinkLINKN E W S L E T T E RPinkLINKN E W S L E T T E RWinter 2012Pre- & Post-Conference CoursesGet Certified By The World’s #1 ITIL & ITSM Educator!Pre-Conference CoursesFoundation Level CertificationITIL FoundationsPRINCE2 FoundationsCOBIT FundamentalsFebruary 17-19, 2012February 15-17, 2012February 18-19, 201216th Annual InternationalIT Service ManagementConference & ExhibitionLas Vegas Bellagio HotelFebruary 19-22, 2012Knowledge Translated Into ResultsPractitioner Level CertificationOperational Support & AnalysisRelease, Control & ValidationService Offerings & AgreementsPlanning, Protection & OptimizationPRINCE2 PractitionerFebruary 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 18-19, 2012Management Level CertificationManaging Across The LifecycleService StrategyService DesignService TransitionService OperationContinual Service ImprovementFebruary 15-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012February 16-19, 2012Non-Certification CoursesContinual Service ImprovementOne-Day WorkshopExecutive Strategic WorkshopHow To Define & Implement A CMDBAccording To ITIL Best PracticesFebruary 19, 2012February 19, 2012February 18-19, 2012Post-Conference CoursesFoundation Level CertificationITIL FoundationsISO/IEC 20000 FoundationFebruary 23-25, 2012February 23-25, 2012Practitioner Level CertificationHow To Define & Implement A ServiceCatalog According To ITIL Best PracticesFebruary 23-25, 2012Non-Certification CoursesThe Implementation Road Map ForIT Service ManagementHow To Conduct An IT Service ManagementProcess AssessmentVisit our website for course descriptions.February 23-25, 2012February 23-24, 2012Attend The Industry’s #1 Event!Pink’s annual event is widely recognized as “the world’s best ITService Management conference.”Our program is content rich and comprehensive – 15 tracks, 160 sessions – covering a vast array of subjects from all across the ITSMspectrum. There is something for everyone – strategic, tactical,operational – we’ve got you covered! In fact, this is one main reasonwhy so many organizations bring entire teams!Join us for “Knowledge Translated Into Results” – our next conferencetheme. We’ll show you how to go beyond just theory to achieve truebusiness value and outcomes.Amazing Opening Keynote Speaker!Others try, but no one surpasses Pink Elephant’s Conference Program!15 Tracks, 160 SessionsFor beginners, Sunday Pre-Conference Optimizers give you anopportunity to get the “101” on numerous frameworks and bestpractices: Rich Petti, Martin Erb, Rae Garrett & Jennifer Wels,Pink Elephant; Kirk Weisler, Team Dynamics.For the advanced, experts give you valuable insight about how to useITIL together with Six Sigma, ISO, Lean Management, COBIT, and otherrelevant frameworks: Steve Bell, Lean IT Strategies; Mike Orzen, MikeOrzen & Associates; Margo Fullilove & Donald L. Knox, Atos; BernardoTirado, The Project Box.For leaders, understand more about managing all-important cultureand the people-side of IT: Dr. Carol E. Pollard, Appalachian State University;Anthony Krasinski, Erie Insurance; Brian Newcomb, Ohio State University;Gary Case, Pink Elephant; Karen Ferris, Macanta Consulting.For project and program managers, learn how to successfully lead majortransformations: Ty Kiisel, AtTask; Kathy Starkoff, Ohio State University;Cindy Trudeau, Presbyterian Healthcare Services; Elizabeth Harrin, TheOtobos Group; Jeffrey Westcott, Lawrence Livermore National Laboratory.“I will be making this an annual eventfor myself and my colleagues. Great event, great location– Bellagio is beautiful. Sponsored wireless was a greatadded value.”“Still the best conference inthe world. You do anoutstanding job”“Others try, but no onesurpasses Pink Elephant’sConference Program!”REGISTERTODAY!Only a fewweeks islerFor business minded IT professionals, learn about specific IT andbusiness processes from industry experts: Dr. Victoria M. Grady, GeorgeWashington University; Zahra Rahemtulla, Charlie Miles, & Kristin Colburn,Pink Elephant; Doug Moran, author.For IT support managers, learn how to successfully apply ITIL to theService Desk, and Incident, Problem, Configuration, Change & ReleaseManagement processes: Jane Mandeville, Vanderbilt University; CathyKirch, Allstate Insurance; William Purcell, Paychex; Dustin Coe, Boeing;Richard Carroll, Con-way/Menlo Worldwide.For those seeking to go beyond ITIL, learn from highly respectedindustry professionals: Dr. Jim Anderson, Blue Elephant Consulting;Eve Mayer Orsburn, Social Media Delivered; Jim King, Shared ServicesCanada; Andrew Bream, General Dynamics Information Technology;Andre van der Merwe, Business Connexion.And many, many more exciting speakers and subjects.Public Education Passes – Special ld L.KnoxBernardoTira

(Official ITIL Complementary Guidance Course) 25 - 27 Toronto, ON 23 - 25 Las Vegas, NV 14 - 16 San Francisco, CA PRINCE2 Practitioner 18 - 19 Las Vegas, NV 17 - 18 Washington, DC Manager Level Certification ITIL Manager: Service Strategy (Official ITIL Lifecycle Certification) 24 - 27 Washington, DC 16 - 19