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ImplementingCisco CollaborationApplications (CAPPS)Foundation Learning GuideChris OlsenCisco Press800 East 96th StreetIndianapolis, Indiana 46240 USA
Implementing Cisco Collaboration Applications (CAPPS)Foundation Learning GuideChris OlsenCopyright 2016 Cisco Systems, Inc.Published by:Cisco Press800 East 96th StreetIndianapolis, IN 46240 USAAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrievalsystem, without written permission from the publisher, except for the inclusion of brief quotations in areview.Printed in the United States of AmericaFirst Printing December 2015Library of Congress Control Number: 2015956440ISBN-13: 978-1-58714-447-9ISBN-10: 1-58714-447-6Warning and DisclaimerThis book is designed to provide information about Implementing Cisco Collaboration Applications(CAPPS) for the Cisco CCNP Collaboration certification exam 300-085. Every effort has been made tomake this book as complete and as accurate as possible, but no warranty or fitness is implied.The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shallhave neither liability nor responsibility to any person or entity with respect to any loss or damagesarising from the information contained in this book or from the use of the discs or programs that mayaccompany it.The opinions expressed in this book belong to the author and are not necessarily those ofCisco Systems, Inc.Trademark AcknowledgmentsAll terms mentioned in this book that are known to be trademarks or service marks have beenappropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of thisinformation. Use of a term in this book should not be regarded as affecting the validity of any trademarkor service mark.Special SalesFor information about buying this title in bulk quantities, or for special sales opportunities (which mayinclude electronic versions; custom cover designs; and content particular to your business, traininggoals, marketing focus, or branding interests), please contact our corporate sales department atcorpsales@pearsoned.com or (800) 382-3419.For government sales inquiries, please contact governmentsales@pearsoned.com.For questions about sales outside the U.S., please contact international@pearsoned.com.
iiiFeedback InformationAt Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each bookis crafted with care and precision, undergoing rigorous development that involves the unique expertiseof members from the professional technical community.Readers’ feedback is a natural continuation of this process. If you have any comments regarding how wecould improve the quality of this book, or otherwise alter it to better suit your needs, you can contactus through e-mail at feedback@ciscopress.com. Please make sure to include the book title and ISBN inyour message.We greatly appreciate your assistance.Publisher: Paul BogerAssociate Publisher: Dave DusthimerBusiness Operation Manager, Cisco Press: Jan CornelssenAcquisitions Editor: Brett BartowManaging Editor: Sandra SchroederDevelopment Editor: Ellie BruProject Editor: Mandie FrankCopy Editor: Keith ClineTechnical Editors: James “Mac” McInvaille, R. J. Neill CravenEditorial Assistant: Vanessa EvansDesigner: Mark ShirarComposition: codeMantraIndexer: Erika MillenProofreader: Box Twelve Communications
ivImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideAbout the AuthorChris Olsen, CCSI, CCNP, along with numerous other Cisco voice and data centerspecializations (in addition to Microsoft, VMware, and Novell certifications), has beenan independent IT and telephony trainer, consultant, author, and technical editor formore than 22 years. He earned his Bachelor of Science in Mechanical Engineeringand Master of Science in Mechanical Engineering at Bradley University in the 1980s.Chris has been a technical trainer for more than 22 years and has taught more than 60different courses in Cisco, Microsoft, VMware, and Novell. For the past nine years, hehas specialized in Cisco and Microsoft Unified Communications, along with VMwarevirtualization and Cisco data center technologies. He has done a wide array of IT andtelephony consulting for many different companies. Chris and his wife, Antonia, live inChicago and Mapleton, Illinois.
vAbout the Technical ReviewersJames “Mac” McInvaille CCSI #31293, CCNP Voice, JNCIP-SP #297, is a CertifiedCisco Systems Instructor and a network consulting engineer for Cisco Systems witha large multinational corporation in the financial sector. He is a subject matter expertwith the Unified Communications product line for Cisco Systems, as a CCNP Voiceconsultant and certified instructor. Previously, Mac was a solutions engineer forHP-EDS for the Bank of America voice-transformation project. Prior to HP-EDS, Macwas the lead technical consultant for the Carolinas Region of Dimension Data, NA.His responsibilities included the support and guidance of a team of engineers andtechnologists involved in the consultation, implementation, delivery, and training ofVoIP and other Unified Communications products, as well as high-level routing andswitching designs. All of this started with a 12-year distinguished military career in theU.S. Air Force that gave him the confidence and experience to be where he is today.He enjoys his leisure time with his high school sweetheart, Crystal, traveling and visitingfamily around the Carolinas and East Coast.R. J. Neill Craven, CCIE #1755, CCSI #93014, CCDP, CCVP, has more than 35 yearsof experience in the telecommunications and computer industries. His managementexperience and extensive practical knowledge make him a highly regarded andcompetent professional, experienced in the design, planning, implementation, andsupport of major integrated networks.
viImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideDedicationsThis book is dedicated to my wonderful wife, Antonia, whose constant love and tirelesscommitment to making my life better gave me the time to write this book. I am forevergrateful.
viiAcknowledgmentsI would like to thank all my good friends and colleagues at Global Knowledge andNterOne for their excellent support over the years.I want to give special recognition to Neill Craven and James “Mac” McInvaille for theirgreat guidance along the way on this book.The production team at Pearson of Brett Bartow, Ellie Bru, and Mandie Frank are realpros and made my third Cisco Press book a most rewarding experience.
viiiImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideContents at a GlanceIntroductionxxiiChapter 1Designing and Deploying Cisco Unity Connection1Chapter 2Integrating Cisco Unity Connection with Cisco UnifiedCommunications Manager 39Chapter 3Configuring Cisco Unity Connection Users, Templates,and Class of Service 57Chapter 4Configuring the Cisco Unity Connection SystemChapter 5Implementing Cisco Unity Connection Dial Plan and Call ManagementChapter 6Configuring Unified MessagingChapter 7Troubleshooting Cisco Unity ConnectionChapter 8Deploying Voice-Mail Redundancy in Branch OfficesChapter 9Designing and Deploying Cisco Unity ExpressChapter 10Integrating Cisco Unity Express with Cisco UnifiedCommunications Manager Express 171Chapter 11Configuring Cisco Unity Express User Accounts and FeaturesChapter 12Configuring Call Routing with Cisco Unity Express Auto-AttendantChapter 13Troubleshooting Cisco Unity ExpressChapter 14Designing and Deploying Cisco Unified IM and PresenceChapter 15Describing Cisco Unified Communications IM and PresenceComponents and Communications Flows 259Chapter 16Integrating Cisco Unified Communications IM and PresenceChapter 17Configuring Cisco Unified Communications IMand Presence Features and Implementing Cisco Jabber73115127145157193239271289Configuring Cisco Jabber Mobile and Integrating Directory ServersChapter 19Verifying and Troubleshooting Tools for Cisco Unified IMand Presence Components 319Chapter 20Deploying Cisco Collaboration Systems Applicationswith Cisco Prime Collaboration 333Chapter 21Describing Video InfrastructureChapter 22Describing Cisco TMSAppendixGlossaryIndex385389401353209221Chapter 1837195303
ixContentsIntroduction xxiiChapter 1Designing and Deploying Cisco Unity Connection 1Physical Server Choices for Cisco Collaboration System Applications 2VMware vSphere ESXi Virtualization 3Physical and Virtual Architecture Comparison 3Virtual Machine Encapsulation and Files 4Typical Versus Custom Virtual Machine Creation 5OVA Template for Cisco Unity Connection 7Resizing Virtual Machine Resources 8Shares and Reservations 9Virtual Switch and NIC Teaming 11NIC Teaming 12Storage Overview 13Sizing and Scaling Cisco Unity Connection Servers 14Active-Active, High-Availability Deployment 16Cisco Unity Connection Deployment Options 17Single-Site Deployment 17Centralized Multisite Deployment 18Decentralized Multisite Deployment 19Traffic-Pattern Evaluation Example 20Centralized Cisco Unity Connection System Example 21Cisco Unity Connection Networking 21Cisco Unity Connection Links 23Digital Networking with Active-Active Pairs 24Voice Profile for Internet Mail 24HTTPS Networking 25Cisco MediaSense Overview 27Cisco MediaSense Five-Server Deployment 28Cisco MediaSense Virtualization and Platform Overlays 30Video Compatibility Matrix and Network Topology 31Video Network Topology 31Design Guidelines for Video Greetings 32Video Greetings Operation 32
xImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideCall Flows 33Leaving or Retrieving a Message 33Additional Call-Flow Options 34Voice-Messaging Call Flows in SRST and AAR Mode 35SRST and Cisco Unity Connection 35AAR and Cisco Unity Connection 36Summary 37Review Questions 37Chapter 2Integrating Cisco Unity Connection with Cisco UnifiedCommunications Manager 39Cisco Unity Connection Administration 40Cisco Unified RTMT 40Cisco Prime Licensing for Voice Messaging 41Add Cisco Unity Connection in Cisco PLM 42Cisco Unity Connection Integration Options 43Cisco Unity Connection SCCP Integration 44Cisco Unity Connection SIP Integration 45Cisco Unity Connection Integration Troubleshooting Tools 46On-Net and Off-Net Calls 47Call Forward Options 48Cisco Unity Connection Call Routing 49Port Monitor 50Default Call-Routing Behavior 51Direct Call Routing 52Forwarded Call Routing 53Integration Considerations 54Summary 55Review Questions 55Chapter 3Configuring Cisco Unity Connection Users, Templates,and Class of Service 57Cisco Unity Connection Class of Service 58User Access to Features 59Cisco Unity Connection User Templates 59User Template Example 60User-Creation Options 61Cisco Unity Connection User 62Password Settings and Roles 63
Contents xiUser Transfer Rules 64Greetings 65TUI Experience66Alternate ExtensionsVoice Mailbox6667Mailbox Stores and Membership68Message Aging Policy and Mailbox Quotas68Private Distribution Lists 69Notification Devices 70Summary 71Review Questions 71Chapter 4Configuring the Cisco Unity Connection System 73Cisco Unity Connection System Settings Overview 74General Settings Versus User Settings 75General Configuration 76Time Zone Usage 77Cisco Unity Connection Distribution Lists 79Cisco Unity Connection Authentication 80Check for Trivial Passwords 82Roles 82Cisco Unity Connection Restriction Tables 83Cisco Unity Connection LDAP Integration 84Import of Users from LDAP Server 84Imported User86Phone Number Conversion 87Search Base 88LDAP Filter 89Import of Users from CUCM 91Imported CUCM User 91Summary 92Review Questions 93Chapter 5Implementing Cisco Unity Connection Dial Plan and Call Management 95Cisco Unity Connection Dial Plan Components 96Comparing Dial Plans 96Dial Plan Example 97Cisco Unity Connection Call Handler Types 98Cisco Unity Connection Call Handler Comparison 99
xiiImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideCall Handler Reachability 99Auto-Attendant Example 100Call Handler Templates 101Call Handler Template Options 102Caller Input 104Default Call Handler Flow 105Greeting Analysis 106Caller Input Analysis 106Operator Call Handler 108Operator Not Available 108Goodbye Call Handler 109Directory Handler 109Interview Handler 111Summary 112Review Questions 113Chapter 6Configuring Unified Messaging 115Unified Messaging Terminology 116Single Inbox High-Level Architecture 116Single Inbox Functionality 117Unified Messaging Benefits 117Exchange E-mail Integration Options 118Cisco Unity Connection Deployment Options 118Security, Compliance, and Discoverability 119Message Synchronization Architecture 119Synchronization Behavior 120Configure Integrated Messaging 121Account Verification 122Task List to Set Up Unified Messaging Single Inbox 122Exchange Mailbox Moves 123Back Up and Restore of Mailboxes 124Summary 124Review Questions 125Chapter 7Troubleshooting Cisco Unity Connection 127Troubleshooting Cisco Unity Connection 128Reorder Tone 129Call Forward to Cisco Unity Connection 129
Contents xiiiRoute Pattern Affecting Call Forward 130Login Not Working 131PIN Not Accepted 131MWI Issues 132MWI Status 134Wrong Greeting 134Rules and Conditions 134Time Schedule 135Voice Messages 135Call Handler Transfer Issues 136Call Handler Issues 136AAR and Cisco Unified SRST Issues 137Cisco Unified RTMT 138Cisco Unity Connection Performance Counters 139Cisco Unity Connection Session Performance Counters 139Alert Properties 140Reporting in Cisco Unity Connection 141MWI Troubleshooting 142Macro Traces 143Summary 143Review Questions 143Chapter 8Deploying Voice-Mail Redundancy in Branch Offices 145Introduction to Cisco Unity Connection SRSV 146Specifications for Virtual Platform Overlay 147Cisco Unity Connection SRSV Solution 147Cisco Unity Connection SRSV Licensing 148Limitations in Cisco Unity Connection SRSV Mode 149SRSV Configuration Checklist for Branch Sites 149Activate Cisco Unity Connection SRSV 150DNS, Domains, and Self-Signed Certificates 150Cisco Unity Connection SRSV Menu Overview 151SRSV Configuration Checklist for Headquarters Site 151Set Up Headquarters Cisco Unity Connection 151Automatic Provisioning and Polling 153Monitor the Provisioning and Polling Status 153Replicate System Distribution List 154
xivImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideTroubleshooting Issues in Provisioning 154Summary 155Review Questions 155Chapter 9Designing and Deploying Cisco Unity Express 157Cisco Unity Express 158Cisco Services-Ready Engine 159User Access 160CUE Auto-Attendant 160Schedules 161Integrated Messaging 162Distribution Lists 162Notifications 163Notification for Scheduled Backup 164CUE Integration 164Deployment Models 165Voice Messaging System Comparison 168Summary 168Review Questions 168Chapter 10Integrating Cisco Unity Express with CiscoUnified Communications Manager Express 171Voice Mail Integration on CUCM Manager Express 172Service Module 172Dial Peer Configuration 174Voice Mail Access for SCCP Phones 175MWI for SIP-Controlled IP Phones 175MWI Options 176MWI Outcall 177MWI Using SIP Notification Messages 178MWI SIP for Ephone-dns 179Transcoding 180Connecting and Initiating Cisco Unity Express Module 182Software Installation 183Software Versions and Licenses 184Configure SIP Triggers for Default Applications: Voice Mail 186Configure MWI Outcall Directory Numbers 187Configure MWI Using SIP Notify 188
Contents xvSummary 190Review Questions 190Chapter 11Configuring Cisco Unity Express User Accounts and Features 193System Settings 194Authentication Rules 194Subscribers 195User Import 196Mailboxes 196Mailbox Defaults 197Adding Mailboxes 197Distribution Lists 198Schedules and Holidays 199Web Inbox 200Message Notification 202Privilege Levels 203Cisco Unity Express VoiceView Express 204Integrated Messaging 206Summary 207Review Questions 207Chapter 12Configuring Call Routing with Cisco Unity ExpressAuto-Attendant 209Cisco Unity Express Auto-Attendant Overview 210Cisco Unity Express Auto-Attendant Operation Example 210Cisco Unity Express Auto-Attendant Features 211Cisco Unity Express Windows Editor forAuto-Attendant Interactive Voice Response Script Comparison 212Cisco Unity Express Auto-AttendantConfiguration Checklist 213Prompts 213Administration via Telephone 214Default System Scripts 215Call Flow 216Application Ports 216Editor Express 217Cisco Unity Express Windows Editor for Auto-AttendantInteractive Voice Response Scripts 218Scripts 219
xviImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideSummary 219Review Questions 220Chapter 13Troubleshooting Cisco Unity Express 221Call Processing to Messaging System Call Flow 222CUCM Express 222Cisco Unity Express Troubleshooting 224Logging 225Cisco Unity Trace Tool 226Using trace Commands via CLI 226GUI Macro Feature 228SIP Troubleshooting 230SIP Call Flow 230Troubleshooting SIP Issues 232Troubleshooting MWI Issues 233Troubleshooting Mailbox Issues 234Interpreting TUI Sessions 235Summary 236Review Questions 236Chapter 14Designing and Deploying Cisco Unified IM and Presence 239CUCM Presence Introduction 240CUCM Presence 241Indicators for Speed-Dial Presence 242CUCM Call Presence 242CUCM Subscribe CSS 243CUCM Presence Groups 244Cisco Unified Communications IM&P Introduction 245Microsoft Integration 246OVA Template for Cisco Unified Communications IM&P 247Cisco Unified Communications IM&P Cluster 248CUCM Deployment Options 249Service Discovery 250Quality of Service 250Cisco Jabber Port Usage 251Enterprise Instant Messaging 252Multicluster Deployment 252Federated Deployment 253
Contents xviiMicrosoft Skype for Business Federation 254Mapping of Presence Status 255Federation Preparation 256Summary 257Review Questions 257Chapter 15Describing Cisco Unified Communications IM and PresenceComponents and Communication Flows 259Cisco Unified Communications IM&P Architecture 260Cisco Unified Communications IM&P Cluster 261Cisco Jabber Login Flow 262Remote Access for Cisco Jabber Without VPN 263Cisco Jabber Information Flow in Deskphone Mode 264Cisco Jabber Information Flow in Softphone Mode 265Cisco Jabber in Phone-Only Mode 265Cisco Jabber and Voice Mail 266Cisco Jabber and Conferencing 266Integration with LDAP for Cisco Jabber 267Cisco Unified Communications IM&P, Active Directory, andMicrosoft Exchange 268Summary 269Review Questions 269Chapter 16Integrating Cisco Unified Communications IM and Presence 271Set Up CUCM for Presence 272Checklist for CUCM Setup 273Cisco Jabber UC Services 274Implementing Cisco Unified Communications IM&P 275Checklist for Cisco Unified Communications IM&P Setup 276Cisco Unified Communications IM&P Services 277Cisco Jabber Service Discovery 279Service Discovery: Domain 280Service Discovery: Operating Mode 280Cisco UDS SRV Record 282SRV Records 282DNS SRV Record Priorities and Weights 283Troubleshoot DNS SRV Entries 284Methods of Installation 285
xviiiImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideCreate a Custom Installer with Microsoft Orca 286Summary 287Review Questions 287Chapter 17Configuring Cisco Unified Communications IMand Presence Features and Implementing Cisco Jabber 289Configure Cisco Jabber in Softphone Mode 290Legacy Client Settings 291Cisco Jabber UC Services 291Visual Voice-Mail Interface for Cisco Jabber 292Cisco Jabber in Softphone Mode 293Cisco Jabber Account Options 294Connection Status 294LDAP Profile Test 295Upload Jabber-Config File to TFTP Server 297Voice-Mail Profile Test 298Configure Cisco Jabber in Deskphone Mode 299Cisco Jabber in Deskphone Mode 299Cisco Jabber in Phone-Only Mode 300Summary 301Review Questions 302Chapter 18Configuring Cisco Jabber Mobile and IntegratingDirectory Servers 303Cisco Jabber Framework Alignment 304Configuration URL305Legacy Client Settings 306Video Features 306Dial-via-Office Reverse Calling 307Low-Bandwidth Mode 308URL Handlers 309Secure Cisco Jabber on Mobile 309Add Cisco Jabber in CUCM 310Cisco Jabber User Configuration XML File 310Cisco Jabber Configuration Sources 311Cisco Jabber Contact Sources 312Contact Lookup 313Cisco UDS Directory Access 314
Contents xixPhoto Support 315Summary 316Review Questions 316Chapter 19Verifying and Troubleshooting Tools for Cisco Unified IMand Presence Components 319System Dashboard 320Cisco Unified IM&P Reporting 320Presence Viewer 322System Troubleshooter 322Cisco Jabber Connection Status 324Troubleshoot Common Cisco Jabber Issues 325Cisco Unified IP Phone Cannot Be Selected 325In Softphone Mode, Telephony Is Not Possible 326Users Are Not Shown as on the Phone During an Active Call 327End User Cannot Log In to Cisco Jabber 327Search for Contacts Returns No Results 328End User Cannot Control the Cisco Unified IP Phone 9971 328Trace Filter Settings 328Troubleshoot SIP Integration 329Summary 330Review Questions 331Chapter 20Deploying Cisco Collaboration Systems Applicationswith Cisco Prime Collaboration 333Cisco Prime Collaboration Overview 334Provisioning 334Assurance 335Analytics 335Complete Lifecycle Management 335Cisco Prime Collaboration Standard and Advanced 336Automated System Provisioning 338Domains, Service Areas, and Subscriber Types 339Domains 340Service Area 340Subscriber Types 341Administration Levels 341LDAP Import 342Subscriber Roles 343
xxImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideDeployment Aspects in Cisco Prime Collaboration 344Day 1 Services Infrastructure 344Day 2 Services 345Single Provisioning Interface 346Cisco Prime Collaboration Dashboard 347Cisco Prime Telephone Self-Care 348Summary 350Review Questions 350Chapter 21Describing Video Infrastructure 353Cisco Collaboration Infrastructure 354Architectural Evolution 356Combined Model and Methods 357High-Level Function of Collaboration Infrastructure 358Dual Approach 359Cisco TelePresence VCS Characteristics 359Cisco VCS Cluster Size 360Call Control Terminology 361Connecting CUCM and VCS Clusters 362Dial Plans 363Conferencing 363Multiparty Conferencing 364Cisco TelePresence Conductor 365Cisco Jabber Video for TelePresence (Movi) 366DNS SRV Records 367Automated Provisioning with Cisco VCS and TMS 368Portfolio Simplification 369Summary 369Review Questions 370Chapter 22Describing Cisco TMS 371Cisco TMS Introduction 372Business Needs for Cisco TMS 372Cisco TMS Platform Overview 373Cisco TMS Overview 374Endpoint and Infrastructure Support 374Cisco TMS Scale and Management 375Cisco TMS Conference Call Routing 375
Contents xxiCisco TMS Conference Port Reservation 376Call Launch Options 378Calendaring Options 379Cisco TelePresence Conductor Support 379Recommended Cisco TMS SchedulingDeployment Mode 380Adding Cisco VCS Endpoints to Cisco Unified CommunicationsManager 381Integration of Cisco TMSXE with Microsoft Exchange 382Cisco TMS Provisioning Extension 382Summary 383Review Questions 383Appendix 385Glossary 389Index 401
xxiiImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideIntroductionCisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence,Cisco TelePresence Video Communication Server, and the Cisco TelePresenceManagement Suite provide valuable technologies to a Cisco Unified Communicationsdesign. This book was designed with the focus on utilizing these technologies in aproduction environment as effectively as possible. Industry leaders were consulted fortechnical accuracy throughout this book.Who Should Read This Book?This book is designed for those Unified Communications engineers and technologistswho want to implement Cisco Unity Connection, Cisco Unity Express, Cisco InstantMessage and Presence, Cisco TelePresence Video Communication Server, and the CiscoTelePresence Management Suite in a Unified Communication design.How This Book Is OrganizedChapter 1, “Designing and Deploying Cisco Unity Connection”: The book starts byproviding an overview of the technical requirements and functionality of Cisco UnityConnection. The required essentials of VMware storage and networking are discussed toensure a successful Unity Connection installation.Chapter 2, “Integrating Cisco Unity Connection with Cisco Unified CommunicationsManager”: The product Cisco Unity Connection cannot function on its own. Thischapter provides the details of an integration with Cisco Unified CommunicationsManager or other private branch exchange products. The requirements for UnityLicensing in the Prime License Manager tool are outlined.Chapter 3, “Configuring Cisco Unity Connection User, Templates, and Class ofService”: Once Unity Connection is installed, users and user settings must be configuredto enable voice mail. This chapter describes the creation of users with class of servicesettings to provision the best services for each user within the organizational design.Chapter 4, “Configuring the Cisco Unity Connection System”: This chapter gives thefoundation of common configurations of Cisco Unity Connection such as distributionlists, security settings, and Lightweight Directory Access Protocol.Chapter 5, “Implementing Cisco Unity Connection Dial Plan and Call Management”:This chapter explains the Cisco Unity Connection dial plan components of partitionsand search spaces. Partitions, group objects, and search spaces comprise the search rightsfor objects in the included partitions. Call handlers are used to build auto-attendantfunctionality with Cisco Unity Connection.Chapter 6, “Configuring Unified Messaging”: This chapter explains the single inboxfeature of unified messaging. Single inbox allows users to receive their voice messagesin the company mail inbox with the proper message waiting indicator synchronizationwhen users are reading the e-mail on a PC or listening to the messages on the phone.
How This Book Is Organized xxiiiChapter 7, “Troubleshooting Cisco Unity Connection”: This chapter explains howto resolve common issues with Cisco Unity Connection integrations and operations.In addition, the chapter presents the Cisco Unified Real Time Monitoring Tool tomonitor Cisco Unity Connection and explains micro and macro traces for Cisco UnityConnection.Chapter 8, “Deploying Voice-Mail Redundancy in Branch Offices”: This chapterdescribes the deployment of Cisco Unity Connection Survivable Remote Site Voicemailand its features and limitations. This chapter also describes the configuration process ofthe branch and the headquarters, or central, sites.Chapter 9, “Designing and Deploying Cisco Unity Express”: Cisco Unity Expressprovides a feature-rich messaging solution that is ideal for the requirements of branchlocations or small to medium-sized businesses. This chapter describes the features andcharacteristics of Cisco Unity Express.Chapter 10, “Integrating Cisco Unity Express with Cisco Unified CommunicationsManager Express”: This chapter describes how to integrate Cisco Unity Express withCisco Unified Communications Manager Express using Session Initiation Protocol.Sections that are covered include the setup of the Cisco Unity Express service moduleand the IP routing for Cisco Unity Express access. The various message waitingindicators and dual-tone multifrequency options are also discussed.Chapter 11, “Configuring Cisco Unity Express User Accounts and Features”: Thischapter describes the Cisco Unity Express system settings. The configuration of mailboxes and distribution lists is also covered. Cisco Unity Express time-based schedulesand other features such as integrated messaging are also discussed.Chapter 12, “Configuring Call Routing with Cisco Unity Express Auto-Attendant”:This chapter describes the Cisco Unity Express auto-attendant applications and options.Many businesses require an automated system for processing inbound calls. Forexample, when customers call the business number, they hear a welcome message andare prompted to press telephone buttons for different services. This type of service isreferred to as an automatic attendant or auto-attendant.Chapter 13, “Troubleshooting Cisco Unity Express”: This chapter describes how totroubleshoot issues within a Cisco Unity Express voice-mail solution using Cisco UnifiedCommunications Manager Express as the call-processing system.Chapter 14, “Designing and Deploying Cisco Unified IM and Presence”: This chapterdescribes the Cisco Unified Communications IM and Presence architecture and design.Native presence in Cisco Unified Communications Manager is presented, and the differentCisco Unified Communications IM and Presence approaches are described. Cisco UnifiedCommunications IM and Presence can be configured to peer with another Cisco UnifiedCommunications IM and Presence cluster in the same domain or can be federated withCisco Unified Communications IM and Presence clusters in a different domain.Chapter 15, “Describing Cisco Unified Communications IM and PresenceComponents and Communications Flows”: This chapter describes the Cisco UnifiedCommunications IM and Presence architecture, protocols, interfaces, and call flows.
xxivImplementing Cisco Collaboration Applications (CAPPS) Foundation Learning GuideChapter 16, “Integrating Cisco Unified Communications IM and Presence”: Thischapter describes the integration of Cisco Unified Communications Manager andCisco Unified Communications IM and Presence. First, Cisco Unified CommunicationsManager is prepared for integration with Cisco Unified Communications IM andPresence. Cisco Unified Communications IM and Presence is then set up to connect withCisco Unified Communications Manager and system settings are modified. Networkservices are then established so that Cisco Jabber can discover its domain and services.Finally, the chapter discusses the Cisco Jabber installation options.Chapter 17, “Configuring Cisco Unified Communications IM and P
This book is designed to provide information about Implementing Cisco Collaboration Applications (CAPPS) for the Cisco CCNP Collaboration certification exam 300-085. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information is provided on an "as is" basis.
